Razer Support

Del and Pg Up keys suddenly stopped working. Have uninstalled and reinstalled the keyboard from device manager and reinstalled sypnase but still not working. 

I need to change the 2 authentication for email, I cannot access this email anymore. 

hello, I bought new headphones in the store, then I came home to activate 7.1, but when registering the product, I get an error that this product has already been registered 

Your account has been locked temporarily. Please contact Support for furtherassistance.

Both of my Razer Viper V3 Pro Side Buttons Do not work what should i do?

Hello, so I lost my old phone and I don’t remember my back up code anymore, I need help in disabling my 2-step thingy, I tried to send a ticket and its been 30+ hrs no response, please help.

Since the last update the controller will not change when xbox is in sleep mode it always had before the update.

I have Razer BlackShark V2 HyperSpeed . Please help. bluetooth no problem

Woke up on 04/05 to my Razer Blade 16 (2024) showing a serious issue. Spent the whole day trying to fix it-mainly updating drivers, but nothing worked. I was able to get into safe mode and back up all my files to an external hard drive, so l initially thought it was a driver problem.Contacted Razer the same day and got an RMA with a shipping label. Shipped it out on 04/06. It arrived at their repair center on 04/08. Got confirmation it was repaired and shipped back on 04/10. Delivered on 04/11.Kudos to the Razer Support team for getting my laptop repaired and back to me so quickly and for keeping me updated every step of the way.

I purchased a razer blade 17 pro with the RTX 3080, 4K display about 2 years ago now. It was the most expensive laptop I'd purchased but I was very impressed with it's build quality on delivery, somewhat justifying it's price in hope's I wouldn't need to upgrade for another 3-4 years.. However it's been the most unreliable laptop I've ever owned, constantly troubling me with different issues. It all started a couple weeks after receiving the laptop, while I was using it my laptop would suddenly freeze followed a few seconds later by the screen going black. It would stay in this state until I restarted the laptop. Initially I thought it was the whole laptop that stayed in a sleep state, but later realized it was just the display, as connecting the laptop to an external display showed the laptop was still running. This issue continued at least twice a day for several months.  I contacted Razer CS which insisted the laptop had

Please bring white color to Razer Viper V3 or I will have to choose another mouse.

Just noticed that both headband ends on my Kraken V3 Pro have cracked. How can I get new ones to replace them?   

Hey guys,i’m using a Razer Nari Ultimate for around 4 years and the dongle isn’t working anymore.I’ve seen some topics about this same problem and it looks like no one got to fix it, neither did Razer have a solution as it is out of waranty. Can someone help?Got to temporarily “fix” the dongle for a year and it isn’t working again, don’t want to change headset, this one is pretty good. Thank you!

I dont know whats the problem but my mice theres a lot of time whenever i tried to spray it stop idk if it was the sensor problem i can figure it out sometimes its working but sometimes spray stops 

I do not have access to my old mobile number and backup codes, due to a case of losing my phone which stored them. Can anyone help me change my linked mobile number. My email is rinaralte093@gmail.com. Thank you very much

Iv tried plenty methods from the razer website and my headset and mic are up to date on the latest software update but when im on ps5 in a party my mic cuts out and back in while im talking. i dont know what to do

Is the Razer Kishi Ultra compatible with the Honor Magic 5 Pro cell phone because it has a fairly large camera module?????

As the title suggests, whenever I play a game, my headphone somehow increases the audio to a point where its unbearable. Before that, I tested it with playing some music, the music’s audio was normal but when I opened a game, it became VERY loud.I have tried:-Disable audio enhancements in windows settings (which worked)-Completely uninstall the Synapse software (which worked)-Uninstall all THX drivers (made the microphone sound weird and broke the synapse software)-Unlinking all THX game profiles (did not work)Tho, uninstalling the Synapse kinda strips out the features it provides. I do think the THX enhancment was the one causing the issue, is there any way to completely disable the THX feature from my headset? 

My Razer Kiyo suddenly stopped working. When I plug it in, my computer sees the device. But when I try to use it, it starts up and the ringlight lights up, but then it suddenly stops and disappears from the computer while the ring stays lit. I remove unplug it and plug it back in, it shows up in my devices but disappears again when I try to use it.I’m trying to update the firmware but am unable to as it tells me to contact support. Any help on this please?

Have had the hyperspeed for a while now mainly 0 issues apart from having to keep synapse open all the time to use certain buttons on the mouse have tried everything but nothing worked so gave up on that. But as of recent I have noticed the hyperspeed suddenly losing connection to the mouse with no warning or anything seems like the mouse just shuts down. The battery being used is the recommended one and sleep mode is set at the max amount of time. Just looking for solutions to this because it’s pretty frustrating especially in the middle of games.

Hi All I notice that the if we enable Cortex Game Booster with "Enable Game Power solutions", the PC's power plan will be automatic switch to "Razer Cortex Power Plan", there is no problem with that However, it seems this plan has a fix settings every time we turn it on through Cortex, any changes made in Windows power plan settings will be readjusted to the default. The problem is, I'm using a Barracuda Pro wireless headset, if the "USB selective suspend settings" is enabled with the power plan, the headset will be disconnected after about 40 mins use, and the USB in the device manager will show an error as "USB device descriptor request failed", I had to restart the PC every single time to fix the problem. So is there any way we can change the Cortex power plan Configurations, specifically the "USB selective suspend settings", every time I change the setting to disable and restart the Game booster, this part goes back to enable again. P.S I tried to l

Hi i just got a deathadder v3 pro (the second one), the first one i bought i returned to warranty cause of this problem and got replaced with a new one, and i’m experiencing the same issue, is it common? i turn off the mouse with a battery percentage and whenever i turn it on later it’s always draining 1% and the battery life is kinda low, it’s draining like 3-4% in like 1-2 hours, is it a normal thing or an issue with the mouse?

I have been using Windows Hello Face to log in to my Razer 15 for some time.  Recently it stopped working.  Under the Windows 11 facial heading it shows that it can’t find a camera compatible with Windows Face.  The built-in camera was working fine for this until this week.  I’ve checked for updated drivers for the camera and the IR camera.  I’ve de-installed and reinstalled the drivers.  The camera works fine for other applications like Zoom.  The IR camera is not detected by VLC Media Player, which can usually detect and read an IR camera.  There are no errors in the biometric devices part of device manager.  Looking for ideas to further troubleshoot.

1 to 2 weeks ago my Kraken V3 pro’s microphone started to not properly in apps like discord and games but working fine with sidetone . I have updated the driver, looked through window and synapse setting and changed the microphone but nothing is working. Anyone has an idea of what could be my problem and solution to it?                                                                                            

Ever since the new xbox update my razor controller has been unable to map buttons or edit anything. It is a wolverine ultimate (*Serial number removed for security purposes)