Razer Support

I bought the razer kraken kitty edition yesterday and can't get the microphone to stop making me sound like a robot. I can be heard better with the microphone of the laptop than with these. I don't know what other adjustments to make to improve it. I dowload the Razer Synapse, but I couldnt find to fix this problem...

Hi All, need your help.I have an issue on my Razer Blade 13 (2020) - after reinstalling my Windows, the display is showing 64Hz only, and I can’t change it.  (My screen is definitely 120Hz, before reinstalling all were working great). I’ve tried to do it in a Windows settings, Razer Synapse, and Nvidia App but everywhere it’s showing only 64Hz max.Also, I noticed that performance is now worse. Didn’t tried to check it in games yet, but all windows soft and chrome is freezing. This has never happened before.After this I start updating all drivers. In windows Updater only one driver has an error while installing - Intel Corporation - Display - 26.20.100.7463. Error - Install error - 0x80070103When I was trying to install Intel Display Driver with Intel Driver & Support Assistant or with a driver file from Intel web site, the laptop was turning off, and then every restart showing  windows blue screen with error

hello i got a razer blade with Windows 10 Home 64-bitIntel Core i7 7700HQ @ 2.80GHz, 16,0GB Dual-Channel DDR4 @ 1197MHz, Motherboard Razer Blade Pro (U3E1), 2047MB NVIDIA GeForce GTX 1060  connect with a razer core s/n BY 1636U0010070 with 4095MB NVIDIA GeForce GTX 1070,I would like to upgrade the GTX 1070 with a MSI GeForce RTX 4060 VENTUS 2X NOIR OC 8 Go GDDR6 DLSS3  P/N: 912-V516-004 I would like to extend the life of the laptop a bit more with a ram updgrade aswel but i dont know which one,   do you have anothers recomemdations ? thank you very much 

Hello. My synapse is opening fine, recognizing the mouse etc. I can change the hertz which works fine.However, whenever i change the DPI it doesnt work. The DPI is always set to the same no matter what i change the number to, it simply doesnt convert to the mouse for whatever reason

I bought this Razer Viper V2 Pro in an app that is called "Shopee" and we bought it from a store on Shopee named "Space Station" I bought the mouse on December 2023, Yesterday Morning my Viper V2 Pro was doing good and I'm enjoying while playing until Afternoon, When I connected my Dongle, It doesn't respond and cannot be detected by Razer Synapse even when I turn on the Viper V2 Pro, My laptop's USB Port doesn't have a Problem because I've tested it on different USB and they are working, The Viper V2 Pro doesn't have a problem because it's working when I use the USB Charger, but when I use it like that it's wired. Of course at the first place I bought the Viper V2 Pro for Wireless Gaming, but I don't want to sell it because it's my Best mouse and I really love this Mouse. Also I'm a huge fan of Razer, I've tried anything, yet, It's not working. What should I do? (MAIN PROBLEM IS ABOUT DONGLE) please help

Missing pins  

     I want to cancel the authentication, two steps ago. 

Hello, i want to change my old phone number on my razer id account. I can’t pass MFA because I don’t have my old number anymore, and the back up codes that I have are not being accepted. i want to change my old phone number to my new number.

I had razer synapse update and suddenly lights started working so strange. Half of keyboard doesn’t light, then light but wick, then does not light again. If in synapse change light mode - works good 1-2 minutes, then problems. I tried hard reset, reconnect, synapse reinstall - no result

I had a problem with my Basilisk Ultimate, and it was promptly resolved.Thank you very much!!

I just purchased brand new Kraken V3 Hypersense and for some reason it doesn’t work with Synapse 4 at all. The headset gets recognized by Synapse but i can’t get past “Set as default” pop-up and it doesn’t play sound at all. But when I uninstall Synapse, the headset works… I tried all recommended fixes but nothing really works

My USB hub is repeatedly disconnecting and reconnecting over and over again. I’ve tried multiple hubs with multiple power supplies.I have a 2020 Blade 15 advanced and I’ve verified that all my drivers are up to date.

My dongle from the razer blackshark v2 pro 2023 stoped working what should i do where can i buy a replacement

Hello I bought a Razer Barracuda X Chroma and it was working fine for a couple of days, used it in a PS5 console. The third day it stopped connecting via the dongle to the PS5. Searching for solutions, i downloaded the razer utility and tried to connect it to a laptop, which I was ultimately unable too even after many tries and different USB ports. I always seem to get the message pairing failed. I fully charged the headphones before trying again with the same results. I am easily able to connect to the razor app in my phone by the way, tested it several times. Still pairing the headphones to their wireless dongle seems impossible anymore. Is there anything else i can try? Thanks in advance.

I recharge a Razer Gold , and I can't use for payment because it asks for a cell phone that I no longer have & backup code.Please solve my problem for me.Razer ID: zewl89Email address associated with your Razer ID: Date of Birth: Full Name: MPhone number: New phone number: Country: 

My 2023 Razer Blade 15’s screen will not turn on, I have tried the 15 second power button restart, and drivers are good. It works fine with an external monitor, and I took off the bezel to check for damage around the screen. It seems to be very similar to this user’s problem.  

Hi,Can I purchase a new Razer laptop in the UK with an Italian Keyboard? 

I got a Razer Core X and tried to connect a RTX 2060 Super GPU. I got it to work a couple of months ago, but recently it stopped. Here I were able to see the GPU in the device manager and use it to play with.Now I can see that the GPU is turning on and the fans are spinning, but it isn’t registered in Device Manager or any GPU driver apps. If I disconnect the Razer Core X, I can see that the device manager does refresh, so it detects a change.  I would like to add that I have tried the following: Disconnect the Razer Core X and turn off the computer, then reconnect and turn on the computer. Used a different outlet. Took the thunderbolt cable out and repluged it (and verified it was a thunderbolt 3 connectiong).I have taken the graphics card out and put it back in. I have tried to connect the monitor directly into Razer Core X, but it won’t detect or turn on either.Should note that the RTX 2060 Super, does not have 2 en

my dock light not working i tried everything i jsut got it the little rgb on the dock not working i would be very happy if someone can help me

Hello, I would like to ask about a replacement part for the Razer opus. Crack appeared in the plastic part of the headband, and I was wondering if there was replacement for this specific part I have no clue if I have a warranty because I don’t remember when I bought it and I’ve lost the receipt.  

Huntsman V2 Optical Model Rz03-0393keyboard colour persistant flickering after razer synapse is on,i couldn’t find a firmware update for the fix, the only solution for me right now is to turn off the razer synapse, would like to have any help if is available thank you for your attention

Hello Razer Support, I recently attempted to register my Razer headset in order to receive the 7.1 Surround Sound activation code. However, I received a message stating that “This product is already registered.” I have not registered this device before, and I believe this may be an error or the product was previously registered without my knowledge. Could you please assist me in resolving this issue and help me retrieve the activation code? I can provide the serial number and proof of purchase if necessary. Thank you for your assistance. 

razer id authenticator lost i dont have mobile number is lost, can reset my account authenticator and add new mobile number? thanks you.

Hi, i got problem with game profile. the profile got reset after i close the tab in synapse,  close synapse (minimize to background), restart pc, change output speaker, on & off Barracuda  

So i was using kraken v3 x headphones for 3 months with software issues, and yasterday thin plastic got cracked, can i get warranty for this? I tried to fix it with glue but plastic is so thin that it cant be glued