Razer Support

Hi, I recently bought blackshark v2 x headset and its saying the product is already registered. I need help verifying that I bought it. I have all the receipts and everything. I bought it on 16th march. Here’s the receipt.  

My wired razer deathadder v3 suddenly stopped working. I was playing a game when the mouse stopped working, so it worked fine beforeI tried several steps to fix the problem but nothing helps. Also the razer software doesn’t recognize the mouse anymore.Anyone has a fix for this?

Наушники Razer BlackShark V2 X The microphone is noisy and a quiet sound is barely audible.Features:I tried all the channelsHelp please

Dear Sir/Madam, I recently purchased a Razer Gold PIN but when I tried to redeem it, I received the following error message: "The PIN has already been redeemed." Here are the details of my purchase: PIN Code: 09052686684628 Purchase Platform: G2A Date of Purchase: march 19th 25  Could you please verify the status of this code and confirm when and where it was redeemed? If it has already been used, I would appreciate any guidance on how to resolve this issue. Thank you for your assistance. Best regards,Joe Kwete Joelkwete@gmail.com   

Hello anyone can help how to delete the account, even if your phone number already lost?

i got this deathadder v2 hyperspeed 2 days ago and it worked fine on first day but on second day it started doing random movements  like flicking to other side of screen or random scroll wheel and not registering my clicks or holding down long click by itself. these problems happens only on 2.4ghz but on bluetooth its fine . its really frustating does anyone have solution what to do??also note i have tried everything like reinstalling all drivers synapse and all and since i use laptop my mouse usb dongle is only 10 cm away from mouse so there is no interference

So, I got this mouse on Christmas of 2024 which isn’t really that long ago so I wouldn’t expect any problems so early but I’m pretty disappointed because the opposite has happened.. The mouse scroll wheel led is constantly flickering but the other led’s work as expected except its not as my saved setting. The Razer logo is in red and the underglow (from left to right) is orange and green and the mouse isn’t connecting at all. Windows doesnt detect it. Only the colours are working.. I’m gonna let time do it’s work, if time doesn’t fix it then then I’ll see what I can do to fix it.. 

I am not very knowledgeable with these sort of things. I am wanting to use the Turbo in the Keyboard Function to set my keystroke to 90ms. I don’t understand the 1 - 20. Can someone explain to me how to set the Turbo to Milliseconds? How do you calculate this? 

hi!suddently my blackwidow v3 green started to appear as razer bootloader, is connected directly to the mobo via usb, i tried every kind of update for softwares and drivers, i even tried to restore my windows to a recovery point but nothing.the issue persiste with a different pc.please help

I try to register my wireless mouse warranty thing i have serial number the box everything but i cant remember the day that i bought the product it prob in 2024 idk so should i just put in random day?

Hi All,I have a razer keyboard (blackwidow v3), a razer mouse (naga trinity) and an asrock motherboard with ARGB cpu fan.I have installd the asrock argb controller and it is controlled by the razer chroma app.When I log in my session, there is a delay but things works in the end (about a minute after logging).My wife also uses my computer and has a dedicated session.My question, is how do I make the lights work on her session too ? Do I install reazer on her profile and recreate everything ? When I did that, the keyboard stopped working when entering the other session and I had to plug/unplug the keyboard to make it work again.I also tried to use windows automatic lighting, with no success.I’m a bit lost, so if you have any ideas on to how to make this work, that would be much appreciated.

I have a problem with my account. I can’t receive the OTP code, and I forgot my backup codes. Every form that I attempt to change some of my details always asks for an SMS, but I don’t have it anymore.

I bought a Kraken Kitty V2 for my birthday and have been setting up the software. Synapse 4 installed and opened fine, but 7.1 Surround Sound crashed on launch. I tried installing THX Spatial Audio and encountered the same issue. I’ve uninstalled and reinstalled everything, and ran repairs through the module. My guess based on the debug is that there’s a missing file, but I’m not sure how to repair or locate it. The debug states:[0319/143734.643:ERROR:registration_protocol_win.cc(84)] TransactNamedPipe: The pipe has been ended. (0x6D)[0319/143734.744:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)[0319/143734.765:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)[0319/143734.767:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)[0319/143734.784:ERROR:registration_protocol_win.cc(56)] CreateFile: T

Hi,As the title says, using the Tensorbook laptop for my day to day use. I work heavy in tech and AI and I code a decent amount of and am planning to run much more heavy things in the future. But in terms of day to day use I’m disappointed. My battery life is terrible (1 hour). AND it lags like crazy when not plugged in, and even a little when plugged in. This is all shocking considering the 64 GB RAM and RTX 3080 I have, and the fact that this is marketed as a $3000 extremely powerful ML laptop.I had multiple angry conversations with Lambda support. I finally got a useful insight:There is a good possibility that the machine and battery life will behave differently in a non-Windows environment. I see that the machine was shipped dual-booting with Ubuntu, you could see if it runs better there. As Quinn noted in the last ticket, your battery's current full charge capacity listed exceeds 95% of the original design capacity, so it doesn't sound to be

Is the cooling pad useful for a macbook pro m4?

i just bought a new Kraken X Lite headset, then i downloaded the 7.1 surround sound app, next i need the activation code so i found what i assume is the activation code and entered it into the app but its too short,can anyone please help me?

I have tried built in Bluetooth and USB dongles on my PCs and laptops. I have both a Barracuda Mercury and Barracuda  X. The Barracuda Mercury will connect to both Wi-Fi and Bluetooth using a TP Link  Bluetooth USB dongle and the included Razer Wi-Fi dongle. I cannot at all get the Barracuda Mercury to connect to Bluetooth and Wi-Fi connection is hard to achieve. I have tried the Mercury on my Android phone and tablet, no connection. I get the Bluetooth connected on the headphone, but no actual audio. Help please!

I don’t expect an answer because nobody else has received a response, but my razer Nommo speakers crackle.  I have updated drivers, checked the cables, cleaned out the speakers. I like razer products, but this is really putting me off. Grant

Update on the Razer Kraken X Lite: Got it on a laptop and for some reason the microphone works as speaker playback.Can someone help me?

Bonjour, J’ai réinstaller mon Windows et je n’ai plus  le THX  Spatial  Audio. J’ai voulu le télécharger sur le site RAZER mais il faut payer . Je l’ai déjà payer le 16/11/2023 j’ai bien  Identification de commande:  Votre code d'activation: Comment réinstaller le THX sans payer de nouveau . Dois-je télécharger la version d’essai et mettre  mon id de commande et mon code d’activation. Si je dois avoir une réponse, je voudrai qu’elle me parvienne à mon adresse email, merci. Cordialement. 

So I recently bought a razer kishi (RZ06-0290) off of Facebook market place, I have a Samsung S20 FE 5G and its not working at all with any games or the software, why is my model of phone not supported?

Got an email to verify using World ID. However there are no verification options in the USA, Id verification not available nor orbs. Why send us an email then.

Hi all,Just make a shoutout to Razer.sushi.boi!He gave excellent support and advice during my latest laptop woesmost grateful.He brings support to a higher level and deserver som badgesA great day to you allRegards, Gert / alcuin02@pm.me

I bought my gamepad in December. I installed "razer controller setup for xbox" on my PC. I created profiles for games and assigned keys. Everything worked fine. Then I didn't play for several months. And now I wanted to create a profile for a new game. I went into "razer controller setup for xbox" but it doesn't work. All my profiles are gone. I can't create a new one. I click create, enter a name and confirm. And nothing happens. The profile is not created. Also, I can't change the assignments of additional keys. I can't do anything with my gamepad in wired or wireless mode. I reinstalled "razer controller setup for xbox" and nothing helped.