Razer Support

Hi - I just bought a Blade 14 for my son who is at college. He received it today, and now I’m trying to buy a RazerCare support plan. However when I enter the SN of his laptop, I get the following error message:We are unable to locate your serial number in our database.The serial number may have been entered incorrectly. Please verify and try again. If your product was previously replaced under warranty, please contact customer support for further assistance. When I try the link for “customer support” I’m unable to find any way to submit a ticket or connect with anyone. Has anyone had similar issues with buying a care plan?Does anyone know how to actually contact customer support?

where can i find the code? please help.

I recently received a Razer Viper V3 Pro as a gift, but the battery does not charge and it always shows 0%. Could you advise me on how to resolve this issue?

When I unplug computer screen goes black - I got the SO6110-MCUv01.08.00 firmware update and everytime I run it it just crashes. Also doesnt not go to sleep when I hold power button, it will do it for a split second and then open straight on the lock screen

I have a Razer Wolverine v3 TE which works fine as a controller however still has a 1.0 Firmware on it. I tried to change the button mappings on the Xbox version of the setup app however, the firmware on the controller must be updated to use the app. It tells me to go to the firmware updater (which I downloaded on my PC) to update. this did not work and flashed up an unknown error window on the pc. I then tried to update the controller using the PC version of the setup app however the app will not recognise the controller at all (whether it is in Xbox or PC mode). Any Help with this issue would be greatly appreciated...

After I did the BIOS update, the Hyperboost stopped working. Let me explain: When I am playing COD, I always change performance to Hyperboost and let the Cooling Pad use smart curve. By doing this, my CPU runs between 65 and 74 degrees for the duration of my gaming session. After the update, the same settings mentioned above make my CPU run at 100 degrees. To achieve the 65-74 temps, now I have to run the performance with the “balanced” option. How can I fix this?

Hello! I received a second hand Turret RZ03-0133 as a gift… but they didn’t know there was supposed to be a charging dock with it. Checked online and couldn’t find any. Am I completely out of luck? Thanks!

Hello, I recently bought a Razer Blackwiddow x tournament edition chroma and there is 1 big issue. When I first downloaded synapse 4 it disabled all of the leds on my keyboard. if I reset it then the lights will come on however I can’t type. My computer manages to pick up my keyboard when I plug it in but on the chroma app it says I have no device connected. Even though on the box there is the chroma sticker. Can this please be fixed??? All the best James McCracken

Hi.Got the keyboard a while back, 2 years approximately. I was excited about it...Even from the get go, i had a few instances wondering if everything was fine, and I put it on the “getting used to”.After a few weeks, I had chatter on H key which pissed me off. For some reason, it stopped after a few more weeks which got me confused again. Recently, N started chattering too, but it was so bad I had to use a chatter blocker software. For that price range and that brand, absolute shame, especially because it is a frequent issue based on all the thread i found. AND, the last few days, end of the road for me : Left Shift is going nuts too, chattering like crazy, not detected as “pressed” permanently when I press it continuously. Left Ctrl is also frequently not firing…Garbage keyboard, and expensive garbage.If there is a non BS solution as in “Clean the keyboard”, which I did many times, I will give it a shot. Otherwise, I said my piece, will get rid of that junk and make as bad advertiseme

Hi, im having problems with my razer vyper ultimate. It doesnt work connected with dongle. It keeps connecting and disconnecting everytime and i cannot run the pairing application. Can someone help?

My Razer Kraken Ultimate (RZ04-0318) worked fine for many months of weekly gaming, but recently the mic LED went on (indicating it was muted), but I can’t figure out how to turn it back on.  Pictures in documentation point to the barrel of the mic as the location of a switch, but I can find nothing there.HELP!  I’ve been reduced to using Discord on my cellphone just to be heard. 

Hi, my Huntsman Elite will register 2 to 8 keystrokes whenever I press the 2 key. I have reset the device and updated to the newest firmware. It also happens on devices without razer synapse installed. Any recommendations?

I have an old headset that came in a bundle (mouse, mat, keyboard, headset) from Costco a couple of years back, some variant of the Razer Blackshark V2 X Gaming Headset. This headset has worked (both mic and audio) for my previous pcs that had a dual jack for mic/audio. My newest pc has two separate dedicated jacks for each. So, I used the splitter for the first time since I got it in the box with the headset all those years ago. The thing is, I cannot get the mic to work at all, only the audio. The Line in is supposedly the mic but it does not work at all. there is very little that I have not clicked on to see if it’s under a different name in the mic settings. Any help is appreciated!

Before the update that I got today (1/5/2024), everything is normal, my razer naga x can work on any computer without synapse. After the update, it got disconnected every 2 second and I cannot do anything with it. I tried on many other computers (5) but it won’t work. And today is the freaking last day of the warranty. Are you forcing me to buy a new mouse?!  I cannot believe it, Naga X is one of my favorite and I love playing with it. But after one update I cannot use it any more? What a ridiculous thing to say.I cannot find any firmware to fix this, no problem solved about naga X.  Please give me an answer!

Hello,Is it possible for the Razer Kishi V3 Controller to support an iPad Pro via wired connection (USB-C cable)?Thanks.

I Need to buy a replacement dongle for my wolverine V2 pro 

Hello, I bought the Razer BlackShark V2 X and there is no activation code. How can I solve this?

as I already said, I lost my access to authentication app and back up codes, so now i cant buy stuff with my razer gold currency, and btw it’s frustrating how there isn’t a category for this kind of problems on the razer support, so the only option that i have, it’s to write this stuff here.

I recently bought a Razer Blackshark V2 X from Amazon and it arrived yesterday, but in the box there was no activation code for the 7.1 surround sound function.When I tried registering my headset on the Razer website, it told me that the product was already registered, although when I look in the “my products” page on my account, nothing shows up.The box was sealed and the product was new, so I’m sure it’s not second-hand.I wanted to ask if it was possible to request an activation code.

The first few days I got Razer Nommo Pro , it was so perfect in the first week but after a few weeks , the volume is just so low even I set it on 100. 100 just sounds like 25 to me even less. Today 12th September, the situation is worse. I did my research and tried every possible solution but nothing helps. FYI, all my audio are CD RIP (wav) and flac instead of MP3. Any solution to this problem?

I usually use my mouse via Bluetooth, and everything worked fine until recently. Last month, there were no issues. However, now I can't connect the mouse via Bluetooth anymore.Here’s what I’ve done so far:I updated both the mouse firmware and the Razer Synapse software. I tried macos and windows pc.I followed the user manual to reset the mouse to factory settings and tried to set up Bluetooth again.Issue Details:When I switch the connection mode on the bottom of the mouse to Bluetooth, I no longer see the white profile light that used to appear (it worked before).The mouse still works perfectly when using the 2.4GHz wireless dongle (USB). In this mode, the white profile light is visible as expected.In Bluetooth mode, the white profile light doesn't come on at all.I tried holding Button 5 + Scroll Wheel + Right Click for 3 seconds (as per reset instructions), but nothing happened.There’s also no wireless blinking light on top of the mouse when trying to pair via Bluetooth.Summary:The mo

I bought Call Of Duty Garena shells here in razer using Grab Pay, My money is deducted from my Grab pay wallet and successfully paid the garena shells but razer still did not gave me my code, plss help me fix this problem, I submitted a lot of ticket! Still, razer is not helping me! 

I dont have the activation code and i cant register the new product because it said that the product has been registered. the product that i bought is still new. please help

My seller said they send activation code for 7.1 in new versions, only QR code is shown.When I try to register the product, I get an error that it has already been registered. Please send the code to my email account.I have the invoice and the picture of the product. RZ04-0324 JAKARTA  

Hi,I lost my Razer Atheris USB dongle and would like to get a replacement for it. I would like to check if it is possible to buy it from anywhere? Thanks in advance!