Razer Support

Im trying to use Cortex remote play between my PC and My Laptop, both win11, streaming does indeed work but it does not detect my controller. Does it need to be a razer controller for it to be detected?

I’ve been looking at the Razer Blade 18 as a potential upgrade, but one thing that doesn’t make sense to me is the port selection.It has three USB-A ports but only two USB-C (Thunderbolt 4) ports. Given that most modern peripherals, docks, and external monitors rely on USB-C, wouldn’t it make more sense to swap one USB-A for a third USB-C?For example, MacBooks (M1/M2/M3/M4 Max) already have three USB-C (Thunderbolt) ports, which makes it easy to connect multiple monitors and accessories without extra adapters. Since the Blade 18 is marketed as a powerful, high-end laptop, adding another USB-C port or replacing one of the 3 USB-A port would make it even better for both gamers and professionals. Who needs 3 USB-A ports anyway???2 USB-A Ports and 3 USB-C ports would just be perfect. Anyone else feel the same

It was working fine on Thursday of last week. I came home from a trip today (monday) to find it sending a rainbow of rgb across the device from left to right and now it won’t respond to any keystrokes. I’ve tried updating firmware, I’ve tried reinstalling drivers, what do I do?

I bought headphones through the market place, and when registering, it says that the product has already been registered and I will contact customer support. I would like to ask what to do. Do you want to continue playing for your own pleasure or give it back for the benefit of your age??

I want to change my phone number because I can no longer access to that old phone number and got new one. I'm trying to purchase stuff but I can't proceed to actually purchase because of the phone number I no longer use. Please help me to change my phone number

 Hello,I recently purchased a Razer BlackShark V2 X headset from a third-party seller on  AliExpress However, when I tried to register the product, it indicates that the serial number is already registered.I would like to request assistance in unregistering this product so that I can activate the 7.1 Surround Sound and use all its features. Please help me with this issue. 

Hello,I recently purchased a Razer BlackShark V2 X headset from a third-party seller  However, when I tried to register the product, it indicates that the serial number is already registered.I would like to request assistance in unregistering this product so that I can activate the 7.1 Surround Sound and use all its features. Please help me with this issue.

Hello,I have previously opened support to have my phone number removed. You personally helped me but due to 2-step verification I can't add my phone number, I can't buy things. Can you help?

Hi, I mistakenly scratched off few digits on my gift card from the middle while scratching it. I need help on how to get the missing codes, it’s $150 card 

I already tried cleaning the mouse, going to device manager and reinstalling mice, I already tried updating the drivers in the mice, already tried reinstalling razer synapse 3, tried updating and repairing razer synapse 3 and I tried updating the mouse using the firmware updater but since it can't detect it, I can’t update it what do I do

i never got my activation code when i made my acount 

Hi,Is it possible to get a new USB dongle for Razer Nari Ulitmate and pair it with my headset? My current dongle broke - it disconnects a few seconds after plug-in :/ Any advises appreciated.Thanks!

Hello, what a disappointment it was when I bought a BLACKWIDOW V3 MINI keyboard specifically for playing games on Plastation 5 and found out that it only works via a wire.... Does anyone have a solution on how to fix this? DEATHADDER V2 X HYPERSPEED mouse works well

my huntsman v3 pro mini doesn’t have adjustable actuation point setting in synapse, I dont know why and I have tried searching everywhere to figure it out, I can’t find out why I don’t have this setting and it’s making me mad. Can anyone respond and help me out?

I bought a Razor huntsman mini pro v3 but when I go to the software I don’t have an option to change the actuation  speed or access rapid trigger but on the box it says it’s adjustable.

My Razer Chroma Lightstrip just stopped working. I noticed today they weren`t on but was on my way out, when I turned my monitors off I noticed they had turned on. When came home synapse 3 wouldn`t connect to the controller just kept spinning, took dongle out and reconnected but nothing. I restarted computer hoping that would fix it but now not showing up in Synapse at all, again tried taking dongle in and out, removed it from devices, reconnected and still won`t show up. Trying to use the controller but thats not turning the lights on nor will it go into pairing mode. Seems like the controller is just dead. Anyway to factory reset or something. Leaving it unplugged for next 30 minutes or so then I`ll try and plug it back in, any advice would be greatly appreciated!

Hi,i’ve bought the Headset Kraken V3 Pro in december...everything was fine till 3 weeks ago. Suddently my pc started to freeze and not working in discord, teamspeak and no audio from my headset was working...youtube couldn’t even start the videos!As soon as i removed the bluetooth dongle everything went back to normal and the headset now works only with the razer usb sound cart.Anyone can help me to figure it out? I bought this headset mostly for the bluetooth sooooo….thanks.

Like i said up there sometimes when i play with my friends they suddenly stops hearing me unless i move the microphone . no i didnt drop it , flip it or moved the mic to much that make it loose.i had it for a year for now 

Hello everyone,I’m reaching out to see if anyone here can help me. I recently purchased the Razer BlackShark V2 HyperSpeed headset, but it didn’t come with the 2.4GHz USB dongle that I need for the wireless connection. I was wondering if anyone knows where I can get a replacement dongle, or if there’s any way to contact Razer for a replacement.I’ve already checked the official website, but I wanted to ask the community for any additional advice or information.Thank you in advance for any help!

I have razer kraken ultimates i think its also know as the v2 pro the left side of my headset did a glitching sound and it wont work now the sound is completely gone the right side still works 

Hi, when I’m using my scroll wheel to scroll on pages, it’s weirdly jumps and it’s hard to use. I tried many things to solve the problem, but they didn’t work. Any tips what to do?

Earbuds will connect via Bluetooth  but will not sync with the USB c dongle and can't update because it doesn't pick up the charger case 

Hello Nguyen Pham Bao Dang, Sorry we were not able to successfully process the payment for your order. It has been cancelled for now. Please contact our Customer Support team with your Order Number RZUSWP1000001864212 to resolve this issue. We apologize for this inconvenience.

When not mobile, I am using my Razer Blade 16 in a desktop setup, with external monitor / keyboard and the lid closed.Is there any way to wake the laptop up from hibernate without opening the lid to get to the built-in power button?Preferably I would like the external keyboard's power key. Unfortunately the RB doesn't have an external power button that is accessible while the lid is closed.I have checked USB devices power settings and the wake up option is greyed out. Also, there does not seem to be a related BIOS setting for this.N.b. I am aware hibernate can be disabled, but that is not what I want to do.

Blade 15 advanced 2018/ My ssd went out at least I think. It won’t detect disc c when booting so it takes me to bios screen and when I try F9 to factory reset I can’t get to the page to factory reset, it gets stuck on a screen with a non blinking underscore on the top right and won’t go any further. I did try to reinstall windows 11 but it can’t find drive c to install. I’m at a lost. And if I get a new ssd can it hold 1T?