Razer Support

Hi. In February, I bought a Razer V2X microphone. From time to time I noticed that the microphone turns off by itself while streaming or recording.I.e. suddenly the red light is on although it was green a moment ago.Today it happened again.Anyone have an idea what might be happening?

 Subject: Request for Support –Gaming PC for Developing a Game Dear Razer Team, I hope this email finds you well. My name is Mustafa Ahmed, and I am an independent game developer and the founder of a company specializing in educational app development. However, the main focus of my current project is the creation of an innovative AAA game that aims to offer a high-quality, immersive gaming experience to a wide audience. The game I am working on involves advanced technologies and requires high-performance hardware to ensure smooth gameplay and top-tier performance. I believe that Razer would be the perfect partner to support me in this endeavor, given your reputation for providing the best gaming equipment and peripherals that meet the demands of modern games. In return, I plan to prominently feature Razer products within the game, mentioning your company as a primary supporter, and I will also share reviews and promotion

Hello,I purchased the Razer Blackshark V2 Pro (Playstation) yesterday, but I encountered a few issues. I connected it to both my PC and PS5, and there were no problems with the PS5. However, when I use it with my PC and enter games, there is no sound. I cannot use the Stereo mode, and I face the same issue when talking to my friends on Discord and Steam.In the sound settings, I disabled Hands-Free in the Output section, but the problem was not solved. When I use Hands-Free, the sound quality is very poor. As soon as the microphone is activated, all sound disappears, and I can no longer hear anything.I kindly request your support. Thank you.

Basically the title. Every single time I reboot/restart/power up my PC my Viper 8Khz resets its polling rate to 1khz, even though it’s set to 8Khz in Synapse; the only way for me to fix it is to unplug and replug it in to my pc. If I switch between polling rates before unplugging and replugging it in 125 is 125hz, 250 is 250hz, 500 is 500hz, 1000 is 1000hz, 2000 is 500hz (for some reason), 4000 is 500hz as well, and 8000 is 1000hz. As soon as I un- and replug it in this fixes itself.Specs: 7800x3d, 6000mhz CL30 DDR5, RTX 4080, Gigabyte b650 aorus elite ax ice, win11 proI’ve tried: uninstalling/reinstalling synapse, razer DriverCleaner, USB 2.0 and 3.0 ports, disabling Legacy USB support in BIOS, new (v1.03.01_r1) firmwares, old (v1.02.00_r1) firmwares, I’m just at a loss.Does anyone have any idea what could be causing this?

Himy razer blade 14 has blue screen with diffrent errors while trying to turn it on.It turns like only on 5th time sometime loading just freezes need help.Product No.: RZ09-0427PFA3Serial No.: BY2248M94001585

Razer Viper Ultimate was working fine earlier today, and suddenly stopped disconnecting and reconnecting every second, and only happens when connected wirelessly via USB dongle and works perfectly fine wired.I’ve tested the ff and identified it to be the USB dongle.• Tried different USB power settings• Turned off WiFi/Router to isolate any wireless interferences• Unplugged and powered off wireless devices using 2.4 USB dongles (Keyboard, Controller, Headset)• Connected directly to PC’s USB port and other ports available• Tried different PC and laptop (one has lower version of synapse, other has no synapse installed)• It can’t be a synapse software, as it has the latest software updated over a month agoHave tried above actions but no luck, and the obvious one is that even when the mouse is powered-off, there’s a sound/notification of USB being plugged and unplugged when the Viper Ult USB dongle is just connected, and it stop

A couple years ago I  bought barracuda x(RZ04-0380) that support THX Audio, registered it and as following I got an email with the activation code.Today I installed THX spatial audio and tried to activate it with the code I have gotten a couple years ago and it didn’t work. I am getting the following message:The code you have entered does not seem to be valid.Is there a way of getting a new activation code or  any way around this issue?

Hello, I got the contest reward keyboard on the razer axon, and after filling in the address, it was prompted to be mailed in seven business days, but I didn't receive any package or notification, where can I ask

I am a student of the Gdańsk University of Technology in Poland, which is a partner of the Razer Education Program. I'm trying to create a Razer ID using my student email but it says the email is invalid. I am entering the correct email address. I am asking for help and thank you in advance.

I just bought the Ornata V3 X keyboard and once i installed it my Naga Trinity mouse stop working, at first it was just functioning as a normal mouse, no light and no side keys working, i removed the side panel and put it back  and once i did that the lights started working, but now the keybinds that i have set dont work, ive tried changing them and then back to see if that would work, i also uninstalled Synapse and reinstalled it, restarted my pc and still dosent it work, synapse shows that i have changed the keybinds but when i press the button it dosent work.

Hey! SO i recently purchase the razer kraken v4 pro, but however i  have noticed that the volume is so quiet? and not only that i find the surround really unoptical, like left and right audios aren’t there even in thx mode. Games like counter-strike, and call of duty were i require to hear footsteps are so slight and dimmed and for me to actualy hear it i need to go to maxium volume!!???. For example im turning the volume nob all the way to 70-100% on windows just to hear things clearly and fully. I fiddle with equalizers and enchahments but this just hasn’t been working does anyone know an idea or a solution? because if this how they are im going to be really unsatsified…..

Hello everyone, I have just bought these headphones and for some reason the audio from the right side is very quiet close to not existent. I really don’t know what to do and I am very close to returning my headphones :( I have tried several solutions on the internet and nothing seems to work. Maybe someone has experienced or is experiencing the same problem as me.Thank you for your help

Razer Kraken Ultimate. thx spatial audio does not work. how to recover? Where can I get the activation key? It says on your website that the key should be included with the headphones. I didn't have it from the very beginning. This function did not work.I bought headphones for $150. I only got the activation code for 7.1 Surround sound. There is a button on the thx headphones that doesn’t work, but through 7.1 surround sound, it’s just terrible, better without the Razer program.Can you recommend other applications for surround sound for my headphones? 

Just yesterday i started having this problem and whenever a sound is played my headset disconnects and after a little bit of time it reconnects back. I dont know the cause of this problem but if someone has any possible solutions that might work please help.

Today, while listening to music, the sound on my Blade Pro 17 (2019) suddenly stopped. The Realtek audio hardware appears to have ceased functioning for sound output.  Symptoms observed:  - No sound output from the speakers or headphones.- Testing audio in Windows shows the equalizer bar moving, but no sound is produced.- Audio through HDMI is working normally.- The onboard Realtek microphone is still functional.Troubleshooting steps taken:  - Reinstalled and updated the Realtek drivers.  - Ran Windows Update.  - Confirmed that the issue persists regardless of speaker or headphone use.  Despite these efforts, the issue remains unresolved. Based on the symptoms, it seems to be a hardware issue, though I am unsure how it occurred.  Could you provide guidance on further steps to confirm or resolve this issue?   

Hi all,Razer Cortex for Android  no longer shows Play to Earn games.un- and reinstall the app didnt helped.Any Solutions? thx

teclado mecanico razer huntsman tournament edición por rato dejan de funcionar tres teclas luego cuando quiere vuelven a funcionar una solución por favor 

My phone number is no longer available, I need help and I need to replace it with a new one

Saya mau tukar nomor talipon krna Phone sye dah hilang so sye dah tukar Phone?

I have a razer kraken tournament edition headphones, I would like to activate the 7.1 sound on my new machine, which I entered on my old machine based on a code, I still have the code, but on my new machine it won't let me into the user interface, does anyone have a solution??? if there is an answer to my problem, please let me know by email, because I don't want to buy new headphones

Hello,I purchased the BlackShark V2 X headset from Amazon in my country, and upon receiving the product and attempting to register it, an error message appeared stating that it has already been registered. When I requested support and entered the product's SN, it showed a message saying it is ineligible for the free warranty. I would like assistance to register it in the system and also to use the 7.1 Surround Sound.I need help from a support team member, please.

Hello,kindly, My wallet is disabled and I still have the razer gold in my wallet. Is any way to fix the issue for me？I have been send lots of email to support team and try to use the online chat But still not fix yet. need support please.

Boa Noite, esses dias atras meu mouse Viper 8khz parou de funcionar do nada não acende os leds nem funciona o sensor, ativei a garantia e gostaria de saber onde posso entrar em contato com o suporte para poderem resolver o meu problema.

Hello,A few days ago, I bought the Razer Barracuda Pro. Unfortunately, in the sound modes "Ambient" and "ANC," there is an annoying background noise. I have downloaded the latest firmware, but it doesn't change anything.This is already the second one I've ordered because I returned the first one, thinking it was defective. I'm starting to believe that the noise is just always there. I couldn't find anything about this issue online.Thanks for your help.

 hi after  a windows change i cant active my 7.1 it says active code already been used what i must do?