Razer Support

Hi, from the Philippines here. I no longer use the mobile number linked to my Razor Gold account when I created it way back May 23, 2020. I don’t even remember the entirety of it since it’s been almost 5 years since I used it. Now, I cannot use the Razer Gold I reloaded for in-game purchases since the codes are sent to the previously linked phone number.

I bought a card and mistakenly ripped it off because it. Was wstery

I submitted my ID on Tuesday earlier this week and shortly after received an error message and was told Razer would be doing further checks on my ID? I have never had this issue when verifying myself. It is now Saturday and I have had no updates regarding my verification and as a result I am unable to spend the Razer gold I purchased. I have looked desperately for a way to contact Razer but am unable to do so as none of the support options relate to my issue. When I click on the verification section on my profile it just says it’s been processing since Tuesday and "Verification in progress. You'll be notified via email on the result." I have constantly checked my email (I have also checked spam) since Tuesday in the hope that I might receive something but I have had nothing so far. I really hope this can be sorted as I bought Razer gold purely for the Genshin promotion going on at the moment.

So I cleaned my keyboard today cuz one of the keys was sticking. Prolly had something to do with that sprite I spilled just a little. But now I want to completely get it back up to new condition. Where can I find a Kickstand to replace one I broke? Tried contacting support but they said it’s out of warranty and they won’t help me. But I will pay for one if anyone knows where I can find one. Any help is greatly appreciated.

So, I recently bought a Razer BlackShark V2 Pro from Amazon on February 7th of 2025. I've got the proof of purchase on the app & website. I was trying to find a new headset because my old one is broken in more ways than one. I ended up finding a cheap, but reliable priced Razer BlackShark V2 Pro headset on sale, being sold for $39.99, & I ended up buying them. Once they arrived on the same day, I set everything up, but as soon as I ended up trying to redeem the product code that I was emailed, it said that the code was invalid (A.K.A an already redeemed code). I did some research & found out that it was a valid Razer purchase from Amazon, especially seeing the fact that even on the Razer website, it gave me the option of choosing to buy the SAME Razer BlackShark V2 Pro on sale from the Amazon website or app. So, I put in a support ticket (on my previous account) explaining my issues, after a few more times of trying

Hello,I ordered a laptop which was supposed to arrive no later than March 3rd. I live in Berkeley, but will relocate to France on the 20th.Despite my numerous emails to the Support, I did not receive the tracking information so far. Apparently, the laptop I paid for is still in the warehouse. Out of the blue, two days ago, I received an email from Razer saying my order has been successfully canceled. I have not been refunded, and the Support has no idea why I received such an email. This whole experience is a joke. Did it already happen to anyone else? Are there currently big delivery delays? And is it possible to ask for a delivery in France without having to pay the international delivery costs? Thanks a lot!

I paired synapse 3 with 4, synapse 3 is not cleaned from synapse 4, it remains registered .and in the macro software it shows it as right click instead of left click in synapse 4. When I switch to synapse 3 everything returns normal. why does right click pass in synapse 4  

I've tried everything i can to get this headset to work, I've gotten the Bluetooth to connect,  and i got audio through it one time (Now it doesn't play audio)  never was able to get the mic to work, i went through and followed all the steps for troubleshooting, and i feel at a loss, and for 120$ i feel like that's bull honkey. I noticed that synapse doesn't recognize the headset and i cant figure out how to make it recognize the headset no matter what i do or what synapse i use. has anyone else experienced this issue with this headset, all my drivers are updated? am i just SOl? 

My razer Proclick from 2022  started to no longer work on bluethoth blue profile, thankfully the others two still worked at that time, but yesterday when i tried  to paired to diferent devices it was not able to, after trying every avaible solution(razer clean up tools, delete all profiles, try other devices, resetet thru synapse) i get to the conclusion that the bluetoth bodule gets bricked as the manual indicates to press for 3 seconds the pairing button only changes to the other profile whithout giving it a reset to the pairing mode. also is worth note that the light is blinking twice as it should be but a little faster than when is in pairing mode.in a month i will dissasamble it to try give it a true reset and coment here for other with the same problem.

Hi. I think I got a good deal on the nommo v2. It's not the pro version.  Is there a difference is the sound quality? Or is it just the puck and the wireless subwoofer? Also, would the wired subwoofer from the v2 standard edition work with a standing desk or are the cables to short?

 I cant select buttons, cant really work with the feature

Hello! I tried to flash the Razer Thresher Ultima. After connecting the headphones to the PC, it gave out that the file hostapi_vmi.dll lost or broken. What should I do?

Hello i opened my razer account a while ago and i resetted my phone with the 2FA Codes inside now i cant acces my codes . I Need help please.

I have a 14” blade (5900hx + 3070) and after two years of moderate use, I’m thinking the CPU is ready for a repaste. I’ve cleaned the fans, vents, etc and the CPU idle temps are still around 75-80C.Does Razer have any resources or DIY guides for repasting the recent 14” models?Also, does the vapor chamber complicate the process? I’ve repasted several desktops and consoles but this will be my first laptop.

My Blackwidow V4 disconnects and reconnects only once, when I open my PCNotes: -I do not have problems with other razer products like my mouse -I tried to plug other things in the usb slot and they work perfectly fine -I plugged it at the back of my PC

When using my “1” and “o” keys, they sometimes do not respond. If I press the buttons 10 times, it will respond 2-3 times. The inconsistency makes the keyboard very challenging and frustrating to use.  I have tried the following and the result is always the same-Uninstalling via the Device Manager-Cleaning the keyboard by removing keycaps-Plugging into different USB slots and into a different computer Any help would be appreciated. Thank you!

Hello!First, my used gear:Razer Blade 16 (2024) Razer Deathstalker v2 TKL Razer Deathadder v3 HyperspeedThe 2 peripherals are connected via a single HS dongle. Now, every once in a while, I get up from my desk to do other things than game. When I come back, both peripherals will have gone to sleep mode. Which is fine for various reasons.But on wake, at least one key is always stuck. Sometimes it would be the CTRL or ALT key, sometimes the middle mouse  or right mouse button. Recently I once had the “Ö” key be stuck (DE layout).To resolve, I have to find the stuck key and press it once. It is annoying because seemingly it does fire, so for instance mouse buttons pressed means I am unable to use left or right click for that time, or any key press on the keyboard will result in it being registered as CTRL+ that key.I assume this is some Razer Synapse or firmware issue?During operation I never no

Hello Razer, My razer blade 15 2020 front screen panel came off. ( it s bend and cut from one side) wasn’t able to fix it with double tape and glue that goes on it is not strong enough , it does not keep it fully attached to the back of panel. Can’t find a solution for it. What can i do?Gave my laptop to someone to get the screen fixed but he didn’t put in the panel properly. It looks really bad. I am talking about the border around the screen. 

After turning on headset there is no bass and volume is low, unless you head to synapse 4 and reapply the eq. Headset firmware is up to date. Tried both windows 10 and 11. Tried turning off sound enhancements in windows settings. Problem can be recreated simply by turning off/on headset. Can anyone help me pls?

when i bought my mouse, Basilisk x hyperspeed it came without dongle, so i used Bluetooth, the thing is that sometimes it won't connect to the pc, on Bluetooth settings it says it's paired. The blue light from the mouse it's not coming so i have to take of battery and move from 2.4 ghz to off and Bluetooth untill it's working... I have no ideea how i'm turning it on, but its taking me alot of time. Any solutions?

So I have had some issues with my computer stopping working and upon reboot the razer software is broken (not loading). I have to uninstall and reinstall to get this working again and it was starting to get quite regular however, the last time I disabled the Razer update service and this stopped the crashing from happening up until today when the Razer software did an update anyway (service is still disabled - I checked). Which resulted in the same system crash - no internet nothing would load and I had to do a manual push button computer reset on my PC. I have loaded the computer again to find the Razer software is unsurprisingly not working again.I am running an up to date version of Windows 10. My questions on this are:1) What does the update service do since it clearly does not do updates?2) Anyone know why this is happen and how to fix it?3) Anyone know how to disable Razer updates to at least let me stop this from happening until an

So very recently I got my new kraken v3 headphones ( a week ago) and they’ve been great! Except for today where this issue started. I was watching a youtube video and every time i paused it i noticed it made an annoying crackling noise in my headphones. Then i started noticing it happening after discord notifications. I troubleshot it for a little bit, trying different USB ports, restarting my PC, closing synapse and opening synapse and checking my enhancements and switching between stereo and spatial sound but nothing worked. Then I figured out that the crackling only happened if my computer went from having audio to having no audio playing. So i tried a temporary work-around where i constantly have a 1% audio youtube video playing and that seems to band-aid the issue for now.  This feels like a problem that should have a really simple solution but i cant think of anything.Thanks for reading, hope you can help :)

Hello, I just bought razer blackshark v2 x and wanna register the product. And it said that the product number is invalid. Can anyone help me pls thank you.

I bought yesterday in-game currency from Razer Gold, and it's still on pending, it didn't even charge my money. Also, I was looking for some other offers, and I didn't click on "confirm purchase", but they are on my transaction history and says it's on pending. Why are they in my transaction history on pending when I didn't buy it? And how much time I have to wait for my first transaction to success (that I actually bought)?Thanks!