Razer Support

Relaitvely new to the BW v4 LP HS and i kinda love it. However, I have an issue with the lights: I don’t want it to turn off the lights when not being used. I even deactivated these options in the settings. But the keyboard still goes all black after a few minutes. Of course, I changed profiles and updated to the current firmware. Nothing helps. Any ideas preventing it from turning off?

Running new Synapse 4, profile remaps some of the thumb buttons on my mouse (Basilisk Ultimate) to keyboard buttons like numbers, etc. which only work while Synapse is NOT running. While Synapse is running they seem to be captured or something. This is annoying when I want to control the lighting, but can’t have Synapse running if I want the button mapping to work. Looking for a solution so that remapped key presses function properly while Synapse 4 is running.

Hi All I notice that the if we enable Cortex Game Booster with "Enable Game Power solutions", the PC's power plan will be automatic switch to "Razer Cortex Power Plan", there is no problem with that However, it seems this plan has a fix settings every time we turn it on through Cortex, any changes made in Windows power plan settings will be readjusted to the default. The problem is, I'm using a Barracuda Pro wireless headset, if the "USB selective suspend settings" is enabled with the power plan, the headset will be disconnected after about 40 mins use, and the USB in the device manager will show an error as "USB device descriptor request failed", I had to restart the PC every single time to fix the problem. So is there any way we can change the Cortex power plan Configurations, specifically the "USB selective suspend settings", every time I change the setting to disable and restart the Game booster, this part goes back to enable again. P.S I tried to look it up in all ini configu

Hi, So I have razer barracuda x 2021 version I think the RZ04-03801and I have the Reciever RC30-03801, but I can’t connect them together when I try the firmware utility it detects the dongle but then I press to connect the headphones to it, it doesnt connect keeps telling me to reconect the dongle and try again.And on the Razer Audio Pairing program, i choose barracuda X, it detects the dongle because it lets me press next and then when it its to press and hold the headphones to turn them on, they are blinking blue to pair with something but nothing happens from there it just stays blinking and not connecting. [removed by moderator]

Things ive had problems with since getting this keyboard:Windows+tab keys ghosting and bringing up desktop manager while on desktopWhile playing games, scroll lock keeps turning on by itself. While playing a game, something keeps bringing up an in game menu. Ive tried everything but dont understand the problem. 

I want to change my old phone number because i lost my old number phone number, i can’t get the verification code 

I want to change my old phone number because i lost my old number phone number, i can’t get the verification code 

I bought this headset today and plugged it in, let the firmware updates run and finish. The audio comes out really muffled and flat despite bass boost or any other eq options. I have already tried cycling all the eq presets and repaired synapse once. I have also checked the windows audio options and did not see anything suspicous.Any more advice on this?

I lost my detachable mic for my razer blackshark v3 for PlayStation. My little brother asked if he could play and I said sure, he ended up messing with my headset and detached the mic, he thought he broke it because he didn’t know it could detach. He ended up throwing it away because he didn’t want to get in trouble. After he was done playing I wanted to hop on the game with him and I asked him what happens to the mic and he explained and I went looking in the trash but forgot I took it to the curb and the garbage truck took it. please if I could get a replacement I would be more than happy and grateful.

I lost my detachable mic for my razer blackshark v3 for PlayStation. My little brother asked if he could play and I said sure, he ended up messing with my headset and detached the mic, he thought he broke it because he didn’t know it could detach. He ended up throwing it away because he didn’t want to get in trouble. After he was done playing I wanted to hop on the game with him and I asked him what happens to the mic and he explained and I went looking in the trash but forgot I took it to the curb and the garbage truck took it. please if I could get a replacement I would be more than happy and grateful.

I need to purchase  the audio control pod broke  for my nommo pro where can I get one

Hi, I am using a hyperpolling wireless dongle with my razer Naga v3 Pro. But there is an issue with key mapping on the side plates. When I map any keys on the side plate and press the key on my mouse, the output is incorrect. It looks as though it has never been set. It is outputting the default key.  This doesn’t happen if I”m using the regular dongle that came with the mouse. Any assistance would be appreicated.

How can I get a replacement for my razor Kraken V3 because at the top of where the headset adjust for your ears completely snapped

Hi,I lost the wireless USB dongle for my Razer BlackShark V2 Pro 2020, model RZ04-0322.The headset itself is still working fine, so I’m just looking for a compatible replacement dongle.Is there any way to purchase a replacement dongle directly from Razer, or could someone from support check if there is still stock available for this model?I can provide the serial number by PM if needed.Thanks!

My Razer laptop Blade (RZ09-0423  2022) is overheating immediately upon start up. It is out of warranty. I cleaned and changed the thermal paste using PTM 7950. The laptop is clean. The fans work. It is used in a cool dry space. My best diagnostic is that the vapor chamber is broken. So many questions Is Razer vapor chamber breaks as common as I read in chats?This is still a good laptop otherwise hardly used memory. Is this a Razer problem? Is this recall worthy?How long should a vapor chamber last?I have kept the fans clean. What causes a vapor chamber to break?This appears common for these computers.The fix costs as much as a new computer. What do I do? Is there any support?

Hi, My mouse Razer Viper V2 Pro is 3 years old and just stopped working. It is out of guarantee. Is there anywhere I can send it to get fixed and pay for the fix? Or is there any approved technical support in Singapore where I can take it to be fixed? Thank you

Synapse was auto updated to version 4.0. [removed by moderator] today and the Laptop Cooling Pad stuck at initialising CPU and GPU temp reading. Currently use the fixed rpm mode since the Smart Fan Curve mode pretty much not working Tried restart Synapse and even reinstall it make no difference. Any other suggestion?

마우스를 올렸다 내려놓을때 좌클 우클이 작동됨

i recently bought the razor v3 hypersense, and i attempted to use it on both my platstation and my laptop, the mic did not work on eitheri tried to do multiple fixes, including reinstalling the drivers multiple times. my laptop says that its detecting the device as a speaker and not as a headset.

Hello, I recently received a Razer Wolverine V2 Pro controller as a gift from a friend, but I only received the controller and not the USB wireless dongle. The controller works perfectly when connected with a cable, but I cannot use wireless mode without the dongle. Is it possible to or get a replacement wireless USB dongle for this controller? Thank you.

Hello, I misplaced the dongle and can’t seem to find it now. Would it be possible to have a replacement sent? Would be okay with paying for the replacement and the shipping. Thank you

Hello,I have a first-generation Razer Barracuda X, model RZ04-03800, with the original RC30-0380 USB-C wireless dongle.The dongle suddenly stopped working. It is no longer detected by either my laptop or desktop PC, and the Razer Headset Pairing Utility does not detect it either. I have also noticed that the dongle seems to get warm when connected.I would like to know if Razer can provide or sell me an original replacement RC30-0380 dongle compatible with my headset.I am located in Chile.Thank you.

I am using the Raiju v3 pro. I purchased it around December last year in Japan time, but even though it hasn't been a year yet, the drift is incredibly large. I've tried calibration several times, but there is no sign of it improving at all. Is support assistance possible? 

As the title says, I was chilling, playing on ps4, suddenly, lights off, i was looking at the ps menu saying 2 lines outta 3 on battery, i said cool kept playing, disconnected, i thought that’s weird, i pressed the ps button, nothing, unplugged and replugged into the ps4, nothing, tried resetting with a pin in the back under the paddle button, nothing. Went to the pc, the update software does not recognize it, no lights when plugged in, neither on usb mode or any BT modes, i unplugged it now and don’t know what to do ! Even tried the usb ports on my monitor all ports on my mobo, on my front panel, literally outta ports to try. Any advice is welcome, please help. What should I try from here ??

Hello,I have little hope of finding a replacement, but I thought I would ask. My beloved Razer Atheris mouse has been with me for a very long time, and unfortunately the USB dongle was damaged and I can no longer use the mouse in 2.4 GHz mode. Is there any chance of finding a replacement dongle somewhere? I live in Poland.The mouse is registered on my account in case SN is required.I would really appreciate any help or suggestions, as I would hate to have to replace such a great mouse just because of the damaged receiver.Thank you!