Razer Support

so i got the blackwidow v4 pro and kraken v4 pro. noticed headset not showing in synapse v3 and updated to v4. after uninstalling v3 and installing v4 with the installer it had me restart my pc. after getting back into windows 10 none of my usb devices are working, including non razer devices. i had to track down and order a ps/2 mouse to do anything on my pc to try to fix this.uninstalling and reinstalling synapse did nothing. uninstalling the now broken code 19 usb devices and allowing them to reinstall didn’t help as well. tried running system file checker with no luck either.any help to fix this would be greatly appreciated.

i have a razer deathadder v2 pro that has a dead usb dongle, and i discovered that i can use pair it with another dongle that has the same technology, i came across a blackwidow V3 mini usb dongle (only the dongle)can i use the dongle with my deathadder v2 pro ?  

I purchased a Razer Gold $50 card [digital] on Walmart.com and when I went to load it I received a message “Pin has already been redeemed”. Does anyone know why I would receive a used card or has anyone had this happen to them? I tried to tell Walmart but they said to contact Razer support. 

I have a USB dongle from a Razer BlackWidow V3 Pro keyboard, but I no longer have the keyboard. Previously, when I had the keyboard, I could pair the dongle with my Razer Basilisk V3 Pro mouse using Razer's software. Now that I have replaced the mouse with a new one and no longer have the keyboard, how can I pair the BlackWidow V3 Pro's USB receiver with the new mouse?

Razer Blade 15” Advanced (2021) | RZ09-0409xWindows 11 Home v 22H2I should have heeded the warning on the Intel Driver & Support Assistant page: “Installing this graphics driver from Intel will remove customizations from your computer manufacturer (OEM)”.Ever since installing an update, “Intel® Arc™ & Iris® Xe Graphics - Windows*” or “Intel® Graphics Driver 31.0.101.4575 for Intel® Arc™ Graphics, 11th-13th Gen Intel® Core™ processor graphics”, I’ve been running into performance issues at least while my laptop is unplugged. (The update was made, despite the warning, to allow EVE Online to play -- it wouldn’t otherwise.)I’ve managed to uninstall the Arc bloat, and with some wrangling of the Intel Graphics Command Center utility and NVIDIA Control Panel (mostly to get it to make use of the dedicated GPU), I’ve managed to make the system feel overall less sluggish and with fewer notable stutters.My se

Issue:My audio works fine but upon launching Fortnite or any game for that matter my audio cuts out from the headset, I have checked and it seems to be receiving audio through windows and I even tried recording VIA OBS and it seems to have audio too, however I cannot hear anything from my headset.I have talked with support and tried many fixes with no luckFixes Tried:Restarting Computer Uninstalling and reinstalling Synapse Installing Synapse 3 Installing Synapse 4 Running Windows audio troubleshooter Checking game audio to make sure it was set to the correct audio device Checking Volume mixer to make sure nothing was muted Turning off and on headphones Things to note: I am connected wirelessly VIA the USB DONGLE Headset is charged

Hello, When playing a game, for discord I have a shortcut to mute my mic, that button being right ALT. I use it very frequently and it is very important. I got the Blackshark Pro v2 today and now when i am playing a game, I will go to mute and it doesn't make the audio cue that it actually muted. I have to spam it 4-5 times and then the audio comes through and it makes the noise. I already tested with my old headset and there is no issue with that, also went ahead and confirmed my audio is correctly set up both in windows and discord. I want to like this headset but this audio bug is starting to kill the vibe. Side note: This also happens in OpraGX where i have a audio that plays when i type. If i tab out and go back in and start typing it does the same thing. Please if anyone else has this issue, let me know.

On my home PC the bluetooth & wireless connectivity works fine, however on my work laptop it has suddenly stopped recognizing the “Headset” device as of 2 days ago after working for 6-7 months without issuesAt first it was just the microphone not receiving any audio signal through some applications, I disconnected the bluetooth device, restarted, reconnected it and then the whole headset device is not found anymore so I can’t get audio in or out of the headset without having the USB connectedI also don’t believe I had a dongle with this headset, but if I did at some point I have no idea where it isWhich is required to do firmware update and run the headset pairing utilityIs there a fix for the bluetooth headset? Or a replacement dongle available? 

Just got the Razer Kishi v2 for iOS, downloaded the kishi app and the nexus app, tried restarting my phone and apps still say no controller found. Can anyone help pleaseeeee!?!?!? Was excited about this purchase and now I’m ready to return this thing. I have an iPhone 13 Pro Max. 

For a team that says that they actually are supposed to help, y’all have been radio silent for the longest time and I am still waiting for correction on the issue of my razer headset I have brought up countless times. I made 3 attempts to contact you and you have now blocked my support ticket from even going through. my razer headset was received BROKEN. the RGB colors are NOT working properly. I would APPRECIATE some SUPPORT. 

Hi. I had a glitch where i had inverted headphones(left was right and right was left), so i searched it up on suppord and one of your employees said “click win+R, type in devmgmt.msc and uninstall all output. I did that, and idk if it helped or not because now i dont have 7.1 sorround sound speakers installed at all, i cant put it as default. If you know how fix it leme know, thanks.

I bought a Viper V3 Hyperspeed a few day ago at first it was working normally but after a few days when i started the computer the mouse didn’t worked so i checked if the on/off switch is on and it was on but when i opened synapse it looked like it was off.

hi. i adjusted the lighting of my headset with Razer Chroma, and everything was fine. However, as soon as I exit the Razer application, the color automatically changes to green, and despite saving the lighting settings I configured, they don't remain. I change it, but the moment I exit the app, the color reverts to green on its own, and I can't change it outside of the application. The headset stays green unless I'm in the app. Please help me fix this.

Dear Razer Support Team, I hope this message finds you well. I am writing to express my concern regarding a serious issue I’ve encountered with my Razer Blade 14 laptop. I’ve been a proud supporter of Razer products, and I’ve always admired the quality and innovation your brand represents. However, my experience with this laptop has been deeply disappointing. One day, it suddenly powered off and wouldn’t turn back on. Since there wasn’t sufficient local support available, I had no choice but to take it to a technician. The technician informed me that the motherboard had severe damage, specifically due to issues with the VRMs. To make matters worse, I recently found a thread in the Razer forums where another user described having the exact same issue. This suggests a potential recurring problem, which is highly concerning for a premium product of this caliber. As a loyal customer who invested significantly in this laptop, I am disheartened by this experience. It’

Dear Razer Support Team,When I downloaded the 7.1 Surround Sound app and entered my activation code, I was greeted with a pop-up stating that you’ve upgraded to THX Spatial Sound and recommending I uninstall the 7.1 Surround Sound software.This leaves me questioning why activation codes are still being issued for outdated software if users are immediately directed to uninstall it in favor of an upgrade. Furthermore, being asked to pay for the THX Spatial Sound app feels unfair, especially when I’ve already invested in Razer hardware under the expectation that your software would provide the advertised functionality. Continuing to distribute codes for something you’re actively phasing out is misleading at best and a bad customer experience at worst. You’re essentially asking me to pay twice: first for the hardware, and then again for an upgrade you’ve implied is necessary, especially since you said I should uninstall the 7.1 Surround Sound app.As a loyal customer

My viper v2 pro’s receiver adapter started having issues a few days ago. It keeps connecting and disconnecting again when i plug it using the cable my mouse came with. What do i do

I have razor gold ony my account but unfortunately I'm not able to used it because I lost my phone number and had no access to back up code. Please help. Thanks

my rgb keyboard on  my blade 15 2021 don’t show colors correctly some of my characters like “G” “X” “[“ buttons don’t show the color like the rest of the keys *it stucks on green and don’t show the red color*  

I swear to god if im dumb or smth ion know but im going crazy over this problem im trying to solve the problem this last 3 days. My friends are always telling me that my voice is so low. I tried every way to solve this problem but i couldnt. I want help guys when i start talking, the mic volume drops like 100 to 70 / 70 to 50 especially when i talk loud it drops more like 100 to 50 /// if yall have a solution pls help me

Hi, I have a barracuda wireless headset and I need to know how to activate the warranty as it has stopped working

Message:Hello Razer Support Team,I recently purchased a Razer product that uses an activation code for the 7.1 Surround Sound software. However, I noticed that my code was linked to a different Razer account, which is not mine. This occurred before I created my own Razer ID account.I would like to request the unlinking of the code from the wrong account and its correct association with my Razer ID.Thank you for your assistance, and I look forward to your response.

Im trying to update my phone number on my account. The number now is my old cell phone. Everytime i try it wants to send a one time passcode to my old number. And i dont remember any of the 10 support codes. So everything stays locked and just keeps looping me around in a circle, trying to send a code to my old number. I would greatly appreciate help. Thank You.

the problem I'am facing that I've code already for 7.1 Surround sound but when I try to use it on THX Spatial audio it says the code you have entered does not seem to be vailed. please try again so could someone from the support assist me please because I been trying to solve this problem since yesterday and it really upset me

how i can to turn on rgb on my Razer kraken x Lite?

super fast and rapid response from Facebook support team! THANK YOU!