Razer Support

Hello, am new here just placed an order and I was wondering how long does it take to get  the tracking number since am shipping it to a different country and the company is asking for a tracking number..

how can I change my actuation point of my razor huntsman, mini

So I got this sponsorship for raze idk if it’s real or not. I’m a YouTuber with 12k and on instagram 4k but I got this message I want to know if it’s real or fake the email come from  Christopher.allenx8m@op.pl 

Hello, I received a Razer Barracuda X headset as a gift, but the serial number was peeled off and the barcodes were cut out of the box and there is no receipt for the purchase. How can I register the product and get the activation code for 7.1 surround sound?

I bought my keyboard 2 days ago and now in the synapse 4 app my keyboard is stuck on loading all presets 90%.Worked fine the first day don’t know what changed the next day but now I can not use the keyboard as long as the synapse application is open. Only bought the keyboard to try snap tap and rapid trigger so that makes my purchase useless since they are not working.I will probably return it and buy a wooting instead but just wanted to give this some attention since I have seen this problem in other posts and razer is doing nothing about it, not even a simple answer that they have acknowledged the problem. Good luck with your razer products, I have only encountered problems every time I give them a chance.

I recently claimed a replacement for my Razer Viper V2 Pro (originally $150). Due to stock unavailability, Razer Support has offered me the Razer Viper V3 HyperSpeed as a replacement. However, this model is priced at $70 and is a noticeable downgrade.I’d prefer a replacement of equivalent value, such as the Razer Viper V3 Pro or Razer Deathadder V3 Pro. Has anyone experienced a similar issue or successfully resolved a case like this? Any advice would be greatly appreciated!

Ok so i made this Razer account a few years ago and had since had everything go through my old phone number,I lost my backup codes a while ago and when i wanna change my phone number to the new one,it only gives me the Text message and the backup code which i dont have,I need to change my number,its urgent

Hello, i have a problem registering a product. I recently bought Kraken V3 X usb and i am trying to register it in the synapse but it says its not recognized. I am 100% sure i am typing the SN correct but it keeps saying its wrong.

my razer viper ultimate mouse is not holding chargetried several workarounds, updatesplugged in charging station to a wall charger - its not keeping the charge...

Tentei registrar o headset no site, porém aparece a mensagem ‘’Este produto já foi registrado. Se não foi você quem ou registrado, entre em contato com o suporte Razer’’ sendo que o produto é novo, algo solução?

I bought a headset today, and i linked it to my account, razer sent me an email with the activation key but, when i entered it, a message that says that the code is invalid appears, i need help with this, thaks

Hello, I need a new Dongle for my headphone, unfortunately I cannot find mine anymore. Is there a chance to get somewhere a new replacement dongle? I have the Kraken 4 newly bought already, but I would like to use the old one still. Any help highly appreciated. Thanks a lot.

Subject: Request for 7.1 Surround Sound Activation CodeDear Razer Support Team,I recently purchased a Razer BlackShark V2 X headset, but I couldn’t find the activation code for the 7.1 Surround Sound software.Here are my product details:• Serial Number: xxxxxx• Product Number: RZ04-03240100-R3M1• Date of Purchase: [Insert Date]• Place of Purchase: [Insert Place]I would appreciate it if you could provide me with the activation code or guide me on how to proceed.Thank you for your support.

First pic is the rgb not fully turning off it doesn't happen all of the time but happens every 4th time i turn my pc off I don't know if maybe there is an windows setting that causes this. Second pic is when I click the mouse the rgb turns on and goes on spectrum cycle default rgb thing it's mostlikely not and usb problem as I checked multiple usb ports on my pc.These started when I started useing the on my new pc wich is on win11 on my old pc I was useing win10 buts it's mostlikely an windows setting but I didn't change any usb settings. Any help is appreciated

Sound Settings > More Sound Settings > Playback > "Blackshark V2 Pro 2023. "No Enhancement Tab"I have uninstalled everything, reinstalled everything and still no enhancement tab under sound settings. Went to device manager and tried to select high def audio and the driver is not showing. Where is the loudness EQ setting?

I got my R6 razer blackshark v2 around the time it was first released and it has worked perfectly since then. I use it wired on my xbox and wireless on my PC. All of a sudden yesterday I was (Ironically enough) playing R6, took my headset off, went to the bathroom and when I came back I could only hear out of the right side of my headset. So I tried a different cord incase that was the problem. When I put in the new cord I could hear from both sides but it was no longer picking up the mic. I tried using it wireless with my PC and it still works perfectly fine. So it must be a problem with the wired connection. I’ve tired 2 other cords aside from the first one (The one it came with) and so far both of them pick up both sides of audio but the mic does not engage. Whereas the first one the mic does engage but only the right side picks up audio. One of the cords picked up audio for about 2 minutes and then never again. I don’t know what to do. I’ve been trying to find replacement parts

I have a 2023 Razer Blade 14 Ryzen 9 7940HS with RTX 4070 product number (RZ09-0482XEH3-R3U1). I have been using a usb 4 dock for months now, that allows me to have 2 monitors connected. I ordered the Razers Cooling Pad, and set everything up. I made me download Synapse 4, which I did. Everything was working perfect,  until I shut down my laptop. I went to boot it back up, and now I get this USB error “Display connection might be limited” when I connect my dock, and my monitors no longer work. The dock still works because I am able to use me mouse and keyboard, but the displays are not being seen by the laptop.Everything I have tried - RebootingUninstalled Synapse 4, and reinstalled synapse 3 (I even went as far as deleting the x86 Program Files)I tried connecting a USB C to HDMI wire to see if it was the dock, and I still get the same message Uninstalled recent micro soft update history for anything that was installed

Hello,As other messages without answers, I will make my try.Is there a place where we can buy fan to replace them? One of mine is doing crary noise even after cleaning it. Thanks

I need help in changing my old phone number. I do not have access to the backup codes as well. 

When I want to add the product on the Razerid website, I get this error. I cannot add the product even though I wrote the serial number and product number correctly.i need new activation code

Good afternoon,I’m about to completely give up on Razer.I am seeing daily crashes of GameManagerService3.exeI’ve tried uninstalling, removing dependencies on the service, updating.Nothing seems to work or resolve the crashes.Is there any fix? I see complaints about this going back for months (years?)Thanks 

I've had my Naga hex v2 for at least 6 years+. Recently the middle mouse click went out on it. So naturally you go shopping for a new one only to find they don't make the 7 circle buttons anymore. Why would you make the best mouse designs in history and stop making it. So I bought a new naga trinity i only use the 6 sided one and it blows in comparison i misclick buttons all the time and fumble through them. Whoever approved this at razer needs fired.

 Hello, I've been using the Razer Kraken Ultimate together with the THX for a few years. Lately I've been facing a lot of problems using the THX on it through the app. I decided to repair the software and even uninstall and install it to see if it resolved the bugs. But after that I lost access to THX, but as shown in the image below I have had it downloaded since last year, which was when I formatted my machine and started using it again. But when I try to redeem a code it says that my device is no longer eligible for THX, even though I have only been using it for a short time.

Hi,I’m currently having a problem with my Razer Blackshark v2, where the sound is uneven, the right side is clearly louder than the left side when it is plugged in using the soundcard, i even try went for the sound settings and set the level to balance to no avail. It is normal when i use the jack 3.5 though, but then no synapse settings for me 😅. Please can someone help me.

​@SupportDeskUk ​@Razer Admin Keyboard DeathStalker v2 and speakers Nommo V2 pro both require Bluetooth 5.0 to operate.kindly share the install file.