Razer Support

Problem: External displays have suddenly stopped working (Displayport over USB-C).I have a Razer Blade 14 (2024) with all the latest drivers installed:BIOS: Razer 1.06 Ryzen 9 8945 HS, Radeon 780M (Adrenalin 24.12.1) NVIDIA RTX 4070 (Studio Driver 566.36) Win 11 (10.0.22631 Build 22631)External displays (both at home and at work) have stopped working randomly the last year, but the frequency has increased lately.Charging and ethernet over USB-C works fine on both the left and right port, it’s just Displayport-over-USB-C that is very flaky.Inspired by this thread… I have tried:Updating Windows Updating Razer Synapse Updating BIOS version Updating BIOS settings “Enable USB charging”: “No” -> “Auto mode” Swi

Is there anyway to get a replacement transceiver for the Blackshark V2 Wireless?  I cannot find anything on the website.

My apostrophe key stopped working around a month after I bought the Razor Blade 15. The key isnt damaged in anyway and ive checked for viruses. Ive seen a few people mentioning that it may be due to custom profile setups but im not currently using one (to my knowledge, may have missed something). Does anyone know if there is anything else I can do?

Yes, unfortunately another problem. After I bought a Mouse Dock pro for my Basilisk mouse (with which there is the problem with not scrolling), I was asked for a firmware update. After I did this, I now have another problem with the Black Widow V4 pro keyboard. At the time when the BIOS login is due on my computer, the keyboard has not yet started, so I have to plug in an old keyboard for this login every time. This is very ugly. I, respectively we urgently need help from Razor Support. I also still have the problem that scrolling is not possible with the Basilisk V3 pro 35k . Can Razor Support please at least give me an intermediate message, thank you!

I keep finding like 4 hour long videos that are next to files that can't be opened with razer and synapse in the name. The videos aren't even of me gaming its like it got stuck on the menu screen of like COD zombies and recorded that while I was playing? Whatever it is I don't want the random videos tucked away in a folder randomly. Is there a way to make it stop? To my knowledge I didn't enable recording and I don't press any FN+fwhatever to record so I'm not even sure how it is happening.Deathadder V2 PROThe location is alwaysThis PC > Local Disk (C:) > Users > Public > Public Videos > Capturedon such title is "Razer Synapse 3_2024_11_30_08_58_58_484" (not a file just among the hours long videos.

Hello I have a Blade 15 Base 2018 and the CPU fan (fan on right side when looking at the keyboard) does not turn on. I have tried ramping up the fan speed on synapse but only the GPU fan runs. I’ve also tried plugging the GPU fan into the CPU fan slot and that doesn’t work as well. Is there other software solutions that I could try to get the fan to work again?I only noticed a performance change the last 2 days while playing Valorant and the FPS was going up and down about 2 or 3 times a second. The CPU temperature goes up to 90C so I checked the fan and that’s when I noticed that the CPU fan is not running at all.There is no build up and the fan spins freely when spun by hand.Is this a mother board issue? I really like this laptop and would hate to lose it like this. Any help is appreciated.

Hi, my Deathstalker V2 keyboard started playing up on my PC, the down arrow key was operating continually so I couldn’t do anything. I tried the keyboard on two other computers and had the same problem. I tried another Razer keyboard (Black Widow Elite I’m using to type this, so the Razer software is working okay) and that works fine on all PCs. After a couple of days, I tried the Deathstalker V2 again and found the down arrow key is completely dead, no chroma light under just that one key, no down-arrow key-press response at all on any of my PCs. I think this Deathstalker keyboard has 2 years warranty. Should I take it back to the store or is there a firmware reset I should try first? I’m in Sydney Australia. Thanks for your feedback.

hello I bought the Razer Kraken Ultimate headset, but it does not have a license code, please help

Hi, I have a Black Widow Chroma keyboard which I was unable to use for a bit and from today want to use it again but on my num pad the number 4 is not the same colour as all the other keys. It is changing colours so not staying on just one colour but for example when colours are yellowish and greenish its red, when its magenta or pinkish then it is similar colour just darker and same with blue colours, it is blue but darker than the others. Couldn’t find anything on google which could have helped me so I am hoping someone know the solution to this. Ohh yes and to mention I updated synapse and that did not help either. Thank you :))

it flashes green and wont play sound, but it will work on bluetooth mode but just sounds really bad. how do i get pc mode to work again?

Hello,I had to reactivate the 7.1 feature because I upgraded my computer. But I cannot create my activation code because the serial number of the blackshark v2 x model I bought before has been deleted. I need an activation code for the 7.1 feature, can you support me on this issue?

hello i recently got the blackwidow v4 , i been having issues with it while gaming, the lighting effects on the keyboard will lag time to time and i also get key input stuck for a few seconds. its really annoying and i was thinking maybe my keyboard is faulty, but i dont get any of these issues when im not gaming, ive tested it in note pad pressing the keys repeatly to see if any of the keys will stick but none stick. its only while in games.  i already tried to uninstall razer synapse 4 and reinstall it but i still get this issue.

The right arm on my Razer Iskur V2 is broken and I cant find a replacement anywhere does anyone know where I can get 1 or both arms thanks.

I’ve been running this mouse for some years now but I’ve noticed that if I hold the right button down, it randomly de-triggers sometimes but then comes back shortly after. Its extremely random but seems constant if I hold for a long period. Is there anything I can try to fix it? As its out of warranty

My blackshark v2 pro headsets keep beeping. It’s very annoying and happens constantly and at random times. I am for example playing cs2 and it starts beeping while I need to hear the sound of the game, making me die. Or I watch some netflix and they beep for a minute straight so I get very very mad and can’t hear what’s happening in the netflix show. This makes me go insane. Please help me fix it.

Is it possible to register a product using a product receipt on the official website?

I purchased my blackshark v2 headset on 13 January 2025 and after registering it to the the razer site i still haven’t received it on my email @assassinaarsh@gmail.com it’s been many days and it’s not in my spam or junk folder 

My Headphones audio is flipped, I am not wearing it backwards, and the only audio modifications I have are sound normalization and THX Spatial Audio

is the razer deathadder essential v1 compatible for ps5?

cant get cod working with controller since I bought the huntsmanv3 pro and installed synapse .

I need the bracket for a the razer Hanbo, can someone please point me in the right direction?

Hello everyone,I am currently using a Razer Blade 14 2016 - Intel 6700HQ - GTX1060 - RZ09 01952.I have been reading through the forums on this site and saw this issue come up lots of times which prompted me to check my machine.As stated and as previous posts by other contributors, the serial number/SKU in my bios is n/a.Despite many hours of reading I have not managed to find a solution and wondered if its ok to carry on using the machine as is (I would of course rather solve the issue, but being fairly new to Razer machines, I am going to need a bit of help).Thanks for reading my first  post on this forum, I hope I have included enough information.

Hello,I recently started collecting Razer mice and was fortunate to acquire a Razer Ouroboros Elite from a friend. Unfortunately, the mouse didn’t come with its dock. I wanted to ask:Can I use a Razer Chroma dock as a replacement, or does the Ouroboros require a specific dock? If a specific dock is needed, is there a way to purchase one directly from Razer or another recommended source?Thank you for your time and assistance. I appreciate any guidance you can provide!

I am trying to order some things from Razer.com. I am shipping to Florida, but every time I try to “Continue to shipping method” it gives me this error: “Sorry, unfortunately we are unable to ship to this address. Please try a different address.”Why is that?

Hello everyone, I recently had to reinstall Windows 11 on my Blade Stealth Early 2020 model and now I am having issue with the display.First, I cannot connect to external monitors. Here is what I have tried so far:Made sure that cables were not the issue by checking them and the monitor with other laptops Display drivers uninstalled and reinstalled in device manager. When I hit the project button it says, “Your PC can’t project to another screen. Try reinstalling the driver or using a different video card.”Second, I cannot adjust the brightness of my screen anymore. I adjust the brightness slider, but it doesn’t change.There has also been a consistent update in Windows update regarding Intel Display, that never can install (Intel Corporation - Display - 26.20.100.7463 - Install error - 0x80070103). I have a feeling this is related to the issue.I have tried using Intel’s driver installer and it