Razer Support

blackwidow v3 mini hyperspeed phantom edition can connect with Synapse via bluetooth, so far it's ok, but the keyboard isn't visible on chroma studio (part of Synapse) , just is visible my Basilik v3 mouse, also with BT connection.Only the funtion chroma studio is aviable when my keyboard is off and the usb c cable is connect. please i need you help .thanks .  

Razer RGB profile/Synapse was working fine yesterday, but today it has made my CPU temp 70 degrees idle. If I close Synapse completely temp goes down to 45 degrees so I know for sure it is Razer that is causing this. Was it a buggy recent update? Please fix! This is scary. I have the Ryzen 7 9700x.

I used the razer recovery utility tool in the BIOS settings on my razer blade 15. I didn’t know it would actually end up factory resetting the ENTIRE PC. The question is; how do I recover back all of my files and everything before it got wiped out?

Hi, I'm thinking about buying gaming headphones, I want the best sound quality in a given price range and I came across these two models, V3X and V4X, can someone tell me what the differences are between them? The only thing I noticed is that V4X are USB-C and have an adapter for USB-A and a case XD I tested V3X and I liked them, but I wonder if V4X differ in better sound quality or are they the same in this respect? I would be grateful for all advice and suggestions :)

Hi I have a blade 16 2023 that i bought 1 month ago. Razer synapse says I have a firmware update but when I go to the update website and downlad the updates, it says that my device is up to date. Synapse says my version is 1.5.0 but in update website It says there is a version 2.0. How can I fix this problem 

i just want the  lights on mouse & keyboard to stay the same  couler all the  time   how do i do that please 

When I try to connect the device to Razer ID, it tells me that it is registered on a different account, what should I do?

I just recently bought this mouse about two weeks ago, and first few days were fine, now all of a sudden, the hyperpolling dongle will randomly disconnect, and the mouse stutters and lags around constantly, it’s unusable.

recently bought the blackshark v2 hyperspeed and the toggle mute button started to get stuck 

Hi, i’ve updated my Razer Synapse and now my mouse feels weird in game. I checked how it seems the “Calibration” is on. I’ve never used that before and it used to be off. Now i cant find anyway this disable it, its like Razer is forcing me to use it. I’ve upgraded to Synapse 4/deleted program/factory reset. Im i trippin?  

Please Unban me Razer ID KalEl80 with email nblazevski@gmail.com, thanks.

I am interested in becoming an authorized reseller for Razer products and would like to connect with marketing team regarding this opportunity. However, the contact options provided on Razer website don’t seem to be working, as submissions are not being recorded.Kindly provide an alternative email or direct contact for the relevant team handling reseller partnerships? Your assistance would be greatly appreciated.

Hello, I have a Razer Blade 15 2019, none of the keyboard keys or USB ports are working, I've already tried installing the drivers again and it didn't help. I have now completely reset the laptop to factory settings and that didn't help either.

Just bought a new system with Windows 11 installed. I've linked my account and have some profile linked to its respective games but the automatic profile switch doesn't seem to work anymore after my first few game starts and now Synapse doesn't even automatically switch my profile automatically anymore. Is there a bug on Win 11 or am I missing something? Nobody else seems to have this problem.

Hello, I’ve got a problem few days ago I booted up my PC like always and started playing CS2 but i noticed that my few keys like: TAB, 1, CAPSLOCK, LSHIFT doesn’t work. To preempt any questions, i didn’t spoil anything on it I’m a very caring and attentive person when it comes to things like pc stuff etc. Is there something I can do with it? I already asked on discord server I did what people said I can do in this situation but still nothing… Is it time to get new keyboard?

My USB dongle for my Blackshark v2 Pro has suddenly stopped working - I can see this is a common problem based on a lot of reports of the same issue on this forum.I also cannot purchase a replacement part on this site, which is also very frustrating. The attitude seems to be “well buy a new headset” but my headset still works amazing and I don’t want to buy a new one.My Serial Number is: HN2031D13104218

My Orochi v2 kept cuting out. I eventually found out that there was a new update. I updated the Hyperspeed 2.4ghz dongle then it said that my mouse needed updating also. I followed the steps but it does not update the mouse. Now the hyperspeed dongle does not work. Any assistance would be graefully received.

Heyy!! Blackwidow v4 not lighting up at start. Have to unplug it and plug it back in for it to light up… Done the settings in windows.Done the firmware update.Windows 11 fresh install.Synapse 4 fresh install.Still this buggy mess of a keyboard will not light up at start…Looks like this been an issue for a long time.. keyboard for 200 dollars and it works worse then my old one for 20 dollars..Yes im a bit irritated. 

I bought this H7 a while ago and I can't get the code, I put the number of series and it says that the product has already been registered but I didn't register this product and I can't get the code

Even after copying and pasting the code I just received, the following message is displayed: "The Code you entered does not appear to be valid. Please try again."

A significant percentage of my gaming and productivity addons that I use use web based interfaces.  This makes the ‘keyboard function” or text function abilities critical to my use. Synapse 4.0.86.2502180127 is running on a windows 11 22631.4890 (23H2).  However neither of these features operate.  I have fallen back for testing purposes to notepad.  And the functions are not operating there as well.  Is there any debugging/testing/resolution tips/methodologies available to resolve these issues?

My Razer Edge is running on Android version 12, which causes many apps to be unavailable for download. How can I upgrade my Android version?

Hi,I have a Razer Nari Ultimate and when i connect it to my pc with dongle the mic is not working.I use the same headset with my ps5 and it work perfectly with aux.What can I do to resolve the problem? Used dongle recovery app, not working, reinstalled the synaps, not working. In Windows settings everything is ok but it seems can not recognize the sounds. 

I've been using my Razer Blade 15 Studio Edition since 2020, and overall, it’s been a great laptop. But for a while now, I haven’t been able to close it properly, and today I noticed the front is actually warping downward. It’s warped enough that the bottom case has popped open, as the base has separated from a screw. I believe this is a battery issue, as the computer runs super hot, even when under little to no load.The battery also drains super fast when it’s not plugged in, but that’s not such a big deal to me.I’m starting to worry—will this warping or swelling mess with the internal hardware over time? I’m terrified that one day my laptop won’t turn on or something. After looking into it, it seems