Razer Support

Hi..Just got this mic and it works fine as a mic but no emojis show up. I have downloaded the companion app and I know how to use it. It works perfectly fine on someone else's pc but just not mine. I have uninstalled it and reinstalled it twice but the emojis still don't show up. Just when I reinstall the Companion app it shows a Pink square about 1 - 2 seconds and then dissapear. When a open a Youtube video the MIC does forms acording to the music in de video but never shows emotes. Help!

Hey can u use rechargeable AA batteries in the mice? 

Synapse 4 is now totally unusable for me. I used to like how it was using less CPU than Synapse 3, but now Synapse 4 decided to detect my ASRock Z790 Steel Legend Wifi motherboard as a B550 Steel Legend and ruined my RGB lighting completely, I can’t use most of the lighting on this motherboard with this garbage installed. Seriously, fix this. Also, is there any way I can remove the motherboard from my devices? Because now I guess I’m stuck with using crappy Synapse 3 until this gets fixed.

I bought Razer Viper Ultimate on October 2021. Great mouse, no double clicking, no problem at all however exactly after 3 years. My USB Dongle to connect as a wireless no longer working. Keep on connect disconnect. Tried on another pc, still same problem. Tried update software, still same problem. Tried to Pair again, still the same problem. Tried the USB directly and through the dock, both doesn’t work. Currently the mouse can only be used by wired. Also may refer to the picture below which show the USB log showing the USB keep on connect & disconnecting. Anyone having same issues? if so, how do I resolve this. I don’t want to get a new mouse lol. 

I’ve had my laptop for 3 years and 5 months. The hdmi port has always functioned as expected, but stopped functioning yesterday. I’ve tried everything and nothing works. Updated synapse, firmware, windows, geforce drivers. Tried several cables. Tested different monitors. Verified the monitors work with different computers / systems. Nothing seems to work. Also have tried restarting the computer many times, including after all said updates.To clarify, the issue is that I plug in the hdmi cable (connected to another monitor) into the laptop and the laptop is completely unaware that another monitor is plugged in. Looking at display settings on Windows I see no other monitor options. Pressing “detect” under “multiple displays” causes no other monitors to show up (It says “didn’t detect another display”). Product No: RZ09-0369BEA2 

I’m having a problem in my OTP codes and so I cannot proceed to my purchase and also cannot change my 2-step authentication or get my backup codes because again no OTP is arriving. I need help please. Thanks

I have a a blade 14 2023. Both USB-C Ports support Power Delivery. I have a USB C dock that automatically charges the laptop with USB-C PD, is it safe to also at the same time charge the laptop with the main proprietary adapter?The USB C dock: Kensington SD2480T

I want to ask if I can use a hyper polling dongle on my Xbox 

When type in my keyboard it write something random. Exp. if i pres “G” it type “5tgv”.Deleted everything in my macro options and reinstaled synapse and keyboard in control panel. Nothing helped.Can you help me to fix this somehow please?

Hey, I was using with the mouse all day and it was working, but when I woke up the next day the mouse stopped responding, the PC doesn't detect when you plug the mouse in directly. There is nothing in devices and printers, nor in the device manager. The receiver detects it but it doesn't connect the mouse, I have tried turning it on, leaving it charging, etc, etc.I have seen that this error has happened to more people, what am I supposed to do, I bought the mouse about last year in march. Do I have to pay for a new one or is it a repair without a cost since it’s not physical damage at all.

Hey, I was working with the mouse at night, when I woke up the next day the mouse stopped responding, the PC doesn't detect when you plug the mouse in directly. There is nothing in devices and printers, nor in the device manager. The receiver detects it but it doesn't connect the mouse, I have tried turning it on, leaving it charging, etc, etc.I have seen that this error has happened to more people, what am I supposed to do, I bought the mouse recently, I got it on 31 July.

I bought a razer blackshark v2 x from liken3 months ago, yesterday I was using the microphone but literally all of a sudden it stopped working, I tried everything muting and unmuting, unplugging it, restarting the device, and using another controller. But nothing worked and my use for the mic was perfect, nothing happened to it. 

我有一款猎魂光柱V3pro键盘,键盘支持Fps模式,而Fps模式有一一游戏模式，游戏模式会禁用 Razer 雷蛇命令旋钮的Windows 键、菜单应用程序键、Alt+Tab和 Alt+F4 按键组合。我希望能可以加入自动按键,让用户决定禁止什么键。主要原因因为电脑登录微信,微信中的截屏是Alt + A ，我要么改建，要么退出微信，希望能加入此功能。谢谢I have a V3pro keyboard that supports Fps mode, and Fps mode has a game mode that disables the Windows key of the Razer command knob, the menu application key, and the Alt+Tab and Alt+F4 key combinations. I'd like to see automatic buttons that let users decide which keys to ban. The main reason is because the computer logs in to wechat, wechat screen shot is Alt + A, I either rebuild, or quit wechat, hoping to join this function. thank you

My keyboard is defective, it is double-clicking, the response time is delayed and sometimes the keys don't respond

The fan is super loud even I am just browsing the internet. Room temperature is 15c.Is there anyway I can control the fan speed? 

lost my phone number nd any codes please help

Are there any dongles that work with this (Razer Turret for Xbox One)?  I lost my dongle.  

I've had this headset less than a year and I'm having massive issues with it. audio sounds robotic, turns off randomly, and now the mic doesn't want work to work sometimes. Razer's support is absolute dogshit and I can't find any fixes. I rather not buy a whole new headset when I just got this one. They should refund me this one and give me a different one. actually ridiculous 

This headset is new, like a couple weeks old. I thought my new motherboard was having a USB issue but now I’m not so sure. Have now used them on 2 separate PCs and after a little while of being on, audio will start distorting and get robotic at times. Both wired or wireless doesn’t make a difference. I’ve tried general audio troubleshooting. Downloaded the recommended apps on one of the PCs. If there is a possible fix, I’d love to know so I don’t have to return and get yet another headset.

i have a Basillks V3 Pro and i lost the USB and i am force to use it with cable or bluetooth what can i do is there anyways that i can make another USB my mouses?

I have a specific macro in Razer Synapse, and when I click the ellipses for the menu to delete, the application freezes and it never responds.  All other macros return a menu where I can delete/export/duplicate.  This specific macro though, I cannot and I want to delete it.  I suspect it is due to the size of the macro, it was very large.  I am just looking for a way to delete it, because it causes the synapse application to hang every time someone clicks on it.  My keyboard is a Razer Huntsman, though I dont think that matters.  It seems to be an issue in the Synapse software.

I lost my old fone number and I want to change it in to new number help. 

Hello goodmorning I want to change my phone number but I lost the old number please help me thanks

Dear Razer Team, Regarding my questions, I understand that Razer, which sells keyboards, does not have all keyboards available, especially one of the most spoken languages ​​in the world (Portuguese) and only has the English and American layouts as basic and there is none that solves the situation of a true layout as in my case, although I want to solve my situation by buying the keys that can change it is not possible, correct? This problem already arises for many other users and has not yet been resolved, and apparently there is no solution in sight.  Thank you for your solution, best regards.