Razer Support

They are very responsive and also they do the best that they can to help you fix your problem

Bought this recently and had no problems at all. After a windows update it is now only working for a few minutes before turning off and windows saying the USB device is not recognized. I can unplug it and try different usb ports but it will only work for maybe 30 seconds before turning back off.  I’d be glad to use bluetooth instead of the dongle but when I try to use the mic in discord, all audio becomes dim and almost sounds mono. It basically loses 90% audio quality.  Any help is appreciated. I had these long enough that I threw the boxes away and will not be able to return them to the retailer I don’t think. 

i lost my activation code do you have any way to take one more or .. 

Hey and Good day,Razer software is so evasive it tries to install even when windows updates are off and even when you choose not to download drivers in windows updates, then it installs their evasive software right into your systems 32 folder.If you want to install their 500 mbs of garbage software and have 15 of their services running in the back round, be my quest.I have opted out of this garbage and their evasive tactics, and went over to Github for an very nice script that stops all of this https://github.com/ChrisTitusTech/block-razer once razer thinks they have their nails into your system, just get an app like Winaero where you can take ownership after doing a search for all razer garbage on your system drive and delete all, you can leave the Windows\Installer\Razer folder and then run the powershell script with administrator rights.Razer hardware run

Hello, My razer viper v2 pro dongle stopped working. I disconnected it from my PC to put into another port, and the dongle stopped altogether. It is not being recognized by any port, and it isn’t being recognized by the included razer hyperpolling dongle adapter.  I cleaned my ports, I cleaned inside the dongle with rubbing alcohol and a q-tip, then I sprayed canned air into it and nothing.I tried pairing software, however the dongle isn’t being recognized.  I tried fixes off of reddit, and razer forums but I can’t find anything - if anyone can help, I’d greatly appreciate it. Thank you!

I’m Mexican, and just got a NAGA v2 Hyperspeed.I’m having a problem with the Synapse 4 software that I never had with Logitech-GHubThe problem is, when I try to bind a key using the record key function it detects it as if my keyboard was in english, I’m trying to map the º key but it detects it as \ same thing for the Ñ key and all of the maping.I already had set the software to spanish but this just changes the software text, not the keyboard layoutMy windows keyboard language is set to spanish 

Recently, I received the Kraken V3 Pro headset as a gift for Christmas. When I first used it, everything was working fine. The second time I logged onto my PC and used the headset, the Detachable Razer HyperClear Supercardioid Mic stopped recording audio, and the headset stopped playing audio. After utilizing the Windows troubleshoot system, the headset now plays audio as it was an internal error. However, the microphone still remains the same and does not record audio. My drivers are up to date, and I’ve even installed the Firmware Updater and the Pairing Utility; though, to no appeal for the recording.Although, I can remove the microphone and plug it into the PC directly. When utilized in such way, the microphone records. That being said, I think there may be a problem with my headset’s Microphone Jack. Can someone please assist me? I have been trying for a day now to get this functioning. I’ve seen the tutorials on the Razer website and still, nothing seems to be working o

Hello, today I purchased Razer Barracuda X 2022 headphones and successfully registered them in my Razer ID.After that, I tried to activate the 7.1 surround sound in the THX SPATIAL AUDIO program, but unfortunately the program wrote that the entered code was invalid.Please help me!

Hi ! I have a problem, I received my headphones yesterday, the Kraken kitty V2 (the pink ones if it makes a difference) and I can't connect them to synapse, I've tried pretty much everything I could, uninstalling and reinstalling synapse, disconnected them manually from my PC, repair synapse, try another USB port and all but it doesn't work plus it's kinda hard to find a real solutions because I mostly find things about V2 PRO and wireless ones... I just hope it can be fixed because I don't want to send it back after waiting for 10 days.

New viper 3 pro when it's wireless will randomly disconnect for 10ish seconds then reconnect itself. Have tried updating everything switched the usb ports nothing has seemed to work. Is there a fix for this?

Hi, I’m on PC using the synapse app and trying to bind the ESC key to the 09 key.  I use the key recording function, hit ESC on my keyboard and it recognizes it as escape, but not working…..help?

Hello, I have a problem, I was reviewing all the programs all evening today, reading all the forums, but nothing helped me connect Razar barracuda x rz04-0380 via Bluetooth and on the iPhone, tried both Android and laptop, and I could not connect them, they constantly flashing with a blue indicator, and I could barely connect to the key.Maybe someone knows how to fix it!!!

Hey,I need help. I have just acquired a Razer Blade 16 2024 with 4080 and I was really hoping that its battery in browsing and movies would be better than my old GS66 Stealth. Unfortunately, I don’t get more than 50-55 min out of it, including activating the power saver at 50%, with brightness at 50% as well. Is it normal to have this issue? I don’t have access to the standard power schemes in Windows as they’re disabled by Synapse so they don’t interfere with the performance templates, so I am thinking that may be the issue, but still… What is the time I should get in browsing/movies with a similar setup?

I want yo buy the razer deathadder v3 but I really don't know if it is for mac

I bought the Razer Barracuda Mercury (not the X or the pro) and was going to enable the sound cancelling features of the microphone. But I can’t even get into the settings since the Razer Synapse app doesn’t finish detecting them despite restarts of the app, computer and headphones. I’ve read in other threads that Synapse 4 doesn’t support them yet, but it does say that it’s backwards compatible with Synapse 3 devices? Help!

Hey there, is there a way I can get spare parts for my Huntsman Elite keyboard? I'm unable to find the spacebar (my little brother lost it, and I haven't been able to find it for two weeks. It's driving me insane). I would greatly appreciate any help.

Hello guys, I have a problem with my Razer PC. Left side usbc not working at all. Right side usbc not working as DP, only can use with external drive and for mouse/keyboard dongle. It’s happened when PC was connected to external monitor as always. Today I powered it on and noticed PC can’t connect to monitor. HDMI works good.  I checked my graphics drivers, reinstalled windows. Monitor and cable works great with other laptops.  I see a lot of ppl on this forum have same problem. RAZER, please help us. 

Does this version of kishi work on the iphone 16?.

I have a Razer Viper Mini. Randomly it gets buggy: if I move the mouse down or to the right everything is ok, but if I move it up or to the left even very slightly, the cursor moves to the extreme edge, remaining "stuck" at the top left.I've had it for a year. What can I do?

 i cannobecauset top-up  of unexpected errHelppor please try/reload the page again... is there any solution to solve this problem? 

Good day, I tried to reinstall my surround 7.1 app on my laptop. But for some reason my activation code isn’t working. It says that the code that I entered isn’t valid, although the activation code was from the email that razer sent me. What should I do to fix this problem?  

Im using razer blade 16 during last year.i think its time to clean fan and repaste. Is it okay for reaste my own and u guys have any suggest of which thermal paste is good?. 

I have the Razor Basilisk V1 which the left clicker has finally given up.I have bought the Razor Basilisk V2 & V3 (I hate the V3).  However the middle mouse button doesn’t seem to work on both mice. I have re-install my mouse divers, re-installed synapse and re jigged profiles and reset the buttons.  As of yet nothing works.  How the hell do I fix this?

The backlight of my Razer Blade Pro 17 (2019) doesn’t work properly.I think this is because the battery inflated and stopped working, so I removed them completely.Probably, the battery put too much pressure on the power supply connection for the display, causing a loose contact or this makes that the lid sensor sometimes “thinks” that the lid is closed?Is this an already known problem?

I WANT TO VERIFY MY RAZER GOLD ACCOUNT BUT I DONT KNOW THE EMAIL IN MYU ACCOUNT I DID NOT GET THE CODE PLSS HELP