Razer Support

Hi i want to buy game with my razer gold. But i can't get sms code , i tried a lot of time but i cant get code pls help me

Hello, my Razer Barracuda X won’t connect to the USB dongle. When I plug my USB dongle into my computer it displays an error saying: “USB device not recognized. The last device connected to the computer is not working and has not been recognized.”. I've tried connecting it in several ways: using the original dongle, plugging the USB-C wireless adapter directly into the motherboard's USB ports, and even using the case's USB ports. Unfortunately, nothing works. I've tested this on multiple computers, and every time, I encounter the same problem: Windows either shows an error or plays the 'device connected' sound, but the connection doesn’t proceed. The headset powers on (I can hear the startup sound), but it never connects to the wireless adapter. Can anyone help me? Thanks, Leonardo  

My razer hammerhead TWS 2nd gen earphone is extremely quiet. Specifically my left one. It was working perfect for a long time, but it suddenly stopped working one day. I never dropped it or anything and always took care of it. I’ve only had it around a year. does anyone know if there’s a fix for this?

Hello, I was sent an activation code by email for THX Spatial Audio, when I enter the code, it says "The code you entered is invalid. Please try again", although I just wrote it down for the first time, why is it invalid and how do I activate THX Spatial Audio then. Serial numberAC2429D25339907. Product numberRZ04-04430100-R3M1

I have plugged in normal to that USB and it doesn’t appear on any of my razor applications as I want to change some of the key lines and the RGB when I go onto my devices in the app it says it but it’s an infinite loading circle when I click on it it says detecting device

Hello, I get an error when I enter the activation code sent to my mail. I would like your help for a new activation code.

W moich sluchawkach blackshark v2 x nie działa kod aktywacyjny do dzwieku przestrzennego.jak wpisalem na stronie razer że nie mam kodu w opakowaniu to dostałem drugi kod który nie działa i pisze "kod który wprowadziłeś wydaje sie być nieprawidłowy" spróbuj ponownie. Przepisywałem kod z 10 razy litera po literce cyfra po cyfrze i ciągle jest ten sam błąd 

I have a razer Blackshark V2 x and i have lost my activation code (redeemed before) now i have a new pc and i cant use the old code so i requested a new one, i got it per email and ive entered everything the right way (also uppercase) but it says "The code you have entered does not seem to be valid. Please try again." Even tho i just got the code

Do sluchawek blackshark v2 x w wersji jack 3.5mm nie dostałem kodu aktywacyjnego.po czy wszedłem na stronę razera żeby zdobyć ten kod.dostalem kod po czym wpisałem go do okienka z aktywacja jednak wyskoczył bład"kod który wprowadziłeś wydaje sie być nieprawidłowy"sproboj ponownie.wpisalem ten kod kolejny raz i ten sam błąd mimo to że przepisywałem literę po litrze z emaila ktorego dostałem od razera. Oczekuje na szybką odpowiedź i pomoc

I can't find the serial number.I removed the ear pad on the left side of the headset and found no trace of a serial number. All I found was IC and FCC ID with a bunch of random letters and numbers that doesn’t make up a 15 alphanumeric characters serial number. I currently very frustrated from this issue since I’m currently having trouble with the dongle connection. I would like to contact support but i can’t because I can’t find the serial number

Hi, my sons new Death Adder v3 pro mouse only gets 40 hz pulling rates, we have no idea why, is there anything we can do?

My speaker turns on and can connect to Bluetooth but however when I turn on there’s no rgb and no sounds I tried to connect back to usb but it doesn’t let me and even when I rest it it doesn’t work 

I just have this issue, before working quite well, i can connect via bluetooth to my pc and phone, but no sounds out, i cannot changing blue light (bluetooth light ) to green one for cable connect as i tried pushed button hard, synapse doesn’t recognize it anymore. Tried read some topic but seem still cannot fix yet. Any helps much appreciated ! 

Hey there, I’m using a Razer Blade 15 Base 2020. I know overheating seems to be a universal issue with these laptops but is there any way to counter it?  I’m getting 90C to 100C core temps and 85C to 102C for GPU - even on pretty old games, e.g. Frostpunk from 2018. I was looking at a cooler pad or an external cooling fan but from feedback here and elsewhere it seems that doesn’t really make much difference.  Was looking at undervolting but that seems to be blocked now.  Is there anything that will actually work for this laptop? The temps it reaches are insane sometimes - surely given the cost of this beast there’s some kind of plan for cooling it down?? 

Same problem as many others have had, bad resolution and pixelated display especially in top half of screen.Have tried all solutions to no avail.  Anything new to try?  

Need help.

Hi all, I just received my brand new Kraken V3 Wired RGBs and there are a few issues with them.First and foremost, when the RGB lighting is enabled, there’s a small interference-like sound coming out of the left-hand side. Mode or light brightness does matter, as it’s significantly less noisy on one-color static mode compared to a cycle or breath mode.Let’s say I can survive without the RGB lighting (although disappointing for a headset like this).The worst thing is that after every single small or big sound output, there’s a short humming-like sound (which you can hear as there’s no complete silence)  then followed by a small beep sound. This is every time a video ends or paused, every time I stop typing (as there’s an electronic clicking sound on my Opera GX for each keystroke). In other words, any time a sound output series is over, instead of instant silence there’s this small yet annoying pop.What I’ve tried so far: A

After receiving my order and activating the warranty, I returned my Razer Wolverine V2 Chroma gamepad, but it still appears on my products. How can I remove it from there?

My Deathadder v3 wired version works fine,but once i reboot my pc,the polling rate dropped to 1/8.(At the same time, a garbled device is detected )8000hz ——> 1000hz   4000hz ——> 500hz1000hz ——> 125hz     125hz——> 15or16hz…..I need to reconnect it,then the problem temporarily solved before next reboot. 

Hi, I have a razer dock with mouse connected to it and everything is working as expected. But today I open the mouse to connect the usb dongle that comes with it to other pc, and it is not detected by computer. I try to connect it to several ports and nothing happens. Then I try to connect to other 2 pc’s and same issue, dongle is not detected and mouse is not detected. Back to sync with dock station and no problems. I think have a defective dongle, before I used it on other devices with no problem, but seems to have stoped working since then. I store it inside the mouse, and don’t know what happens with it. ¿Anyone knows how to try to solve this? I installed synapse on both computers, and the sync utility but dongle is not detected at all.

My razor synapse doesn’t show a mic setting for my Kraken V3 X which has a mic i’ve uninstalled and reinstalled, I’ve checked my privacy mic settings, nothings works and I haven’t seen my problem anywhere on the internet. How do i fix this

Hello, this isn’t a super urgent problem, but I just wanted to check before I bought a replacement part. My Blackshark V2 Pro (2023)’s mic arm got all floppy, and was constantly rubbing up against my shirt. I looked for a replacement part online, found one on amazon, plugged it in, doesn’t fit. I can’t find a replacement product with the correct locky thing on the input. I saw that the Barracuda headset mic looks like it has the same locky thing on it, and I was wondering if it was compatible with the 2023 blackshark v2 pro. If not, can anyone point me in the right direction for a proper replacement? ThanksIsaac 

I have a big problem with my Deathstalker v2 Pro TKL.The bluetooth has gone crazy. Only the slow blinking appears, and when it syncs with a device, the blinking doesn't stop, and it only works momentarily. After a while, or changing modes or devices, it stops pairing.It happened to me in firmware version 1.6, and upgrading to 1.7 did not fix it.In wired mode and 2.4gh it works perfectly.I have tested on several devices, turning bluetooth off and on, and it always presents the same behaviorI appreciate any information.Thank you very much.

hello.I just bought them and at the begining everything worked fine...after the synapse update mic stop working but my pc can read it...any solutions?Thank you

Hi keyboard presses the keys twice, sometimes even three times. I am having a lot of trouble in games, especially with the ctrl key. Can you help me with this issue?