Razer Support

Hi, I have a Razer Blade 15 Base Model (Early 2020) - RZ09-0328 and for a while had experienced some issues with the trackpad not working when right-clicked, but as I use an external Razer wireless mouse, this was not too much of an issue so I generally ignored the problem.  However, more recently the battery had started to not hold its charge for as long as it originally did, but again was not causing me too many issues as I tend to mostly use the laptop powered by the mains adapter supply.  However, this weekend it stopped working after just 15 mins of use on the battery.  When looking up the support forums I noticed that others had problems with the same models and also reported issues with battery swelling (bloat) causing problems with the keys or trackpad and I now believe I have the same issue.  Can you please advise me with regard to the options for a battery replacement please as I do really like the laptop and other than the battery, I’m happy that it still does everything

Hello, I've had my deathadder v2 pro for about a year and the 2.4 wirless dongle never had any issues until recently. Last week it would disconnect when connected to the 2.4 usb but re-connect after I had turned it off and back on.I checked the firmware update and the USB and mouse are up to date. Resetting the mouse doesn't seem to help either. I got lucky earlier today and thought it was fixed as the mouse started working again after what must have been the 3rd reset.But shortly it disconnected again. I tried using control panel in windows to roll back the drivers, un-install synapse and the mouse from my computer. Re-install with synapse 4 and still have had no luck. I can only use the mouse while it's connected. Would the 2.4 usb be the issue in this case?

all of the buttons still work and Razor Synapse 2.0 still recognizes it but it just seems like the sensor isn’t working much anymore. I’ve removed it and reinstalled it in device manager, unplugged it and plugged it back it, unplugged it then restarted and then plugged it back in, but it still gives me the same problem…  

I put the wrong number on my order i need to change pls 

I have a naga epic RC30-005101 wireless mouse and my computer doesn't recognize it. can i get the drivers for the mouse to install

Hello Guys!I would like to know how to make a macro using ALT+1 , ALT+2, ALT+3 , ALT+4 with delay 0.005 and still i cannot figure it out since I am trying to make it on Synapse 3, I have Razer BlackWidow & Deathader still cannot make it ?Appreciate the help if anyone knows

Hi. I was wondering if anyone have this problem or can fix this problem. I have the Razer Blade 16 2023 4090 version. It was working perfectly well. It could handle anything I give it. I was playing Alan Wake 2 on Max with high FPS back in November. Then suddenly recently, I play that same game and it starts to stutter. I haven’t installed new program or changed anything to my laptop, any game I play starts to be less smooth and stutter, become unplayable. Would be great if anyone could advise what to do. Thanks in advance.

My experience in few words (as I wrote my Amazon AU review). I don’t think the forum can help. But useful for someone else ;) It was good while it worked for 3 months. Flickered, crackled and the camera died in the middle of a Teams call. I have been trying to reach Razor support for a few days now. Usually, the queue is 5 or 6 long but it takes a few hours to reach your turn. But kicks you out every time with a "no agents available" when it's your turn. It's so close to a scam even ;) Who knows. My money wasted but don't waste your money buying anything Razor. I was the one who was so confident that Australian consumer protection is there for you. But, who knows where this Company is operating from? I believe Amazon should take responsibility for this kind of poor customer service since we trust Amazon as a brand an

Hello,I have a Razer Nari Ultimate headset for a few years and recently it stopped connecting to my PC. The headset does not seem to be the problem but rather the dongle. When i plug in the dongle it disconnects after a short time. Where can I buy a replacement for the dongle?

El código de activación que me enviaron no funciona.Me dice: el código de activación no es válido.Ayuda por favor The activation code sent to me doesn't work.It tells me: the activation code is invalid.Help please

My transaction keeps getting cancelled instantly after going to checkout while trying to buy Xbox game pass. I have tried numerous times, even contacted razer support, and they told me just to try again… Maybe somebody here has had the same problem, because the support staff has been of no help at all :(

Hello, I am from Turkey, I bought Razer blackshark v2 X headphones on the Hepsiburada. Inside the box I did not find the activation code 7.1. What can I do in this case? I registered my product but i get an error that says to me ''this product previously saved'' and i cant do anything about it. It was brand new and i opened the box in first place but i cant register my product. If I cant register it i will refund. Need help asap.Please help me 

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation

Accidentally threw away the box with the code Razer BlackShark V2 Pro- Black, bought in 2020-2021, the receipt is long gone and I don't know what to do

I bought a Barricuda X (2022) yesterday and registered it. I followed the link in the subsequent email to install the 7.1 surround app. The activation code included reads that it is not a valid code when entered into the app. I have seen a couple of similar posts on this website with links to the proper dowwnload and it is the same as  the one in the email. When I click into it, it shows as installed. What is the remedy for a useable code. 

I can't pay for rocket league credits with razer gold, because when I enter the payment type and select “razer gold wallet” and put my email and password, when I click on login it keeps loading and never stops loading.

I bought headphones, but when I register, he writes that they are already registered. Serial Number: HN2121D13403904

As state in my title, the mouse connects just fine with only the dongle. When the dongle is plugged in to the dock my computer does not detect the mouse. It will charge the mouse when it’s plugged in, but it won’t detect the mouse. I have switched to multiple ports with no results. It worked just fine about 2 weeks ago.

Mouse isn’t charging, depletes faster than it’s charging. Broke down on me once entirely, as I was trying to record a video as it was not being recognized it miraculously started showing signs of life again. However, while using it it looks as if the battery can’t keep up even while using it plugged in.I updated the firmware to the latest version but alas nothing changed.Is there anything else I can try before RMA’ing?

I recently had to reset my pc after i had already registered my code with my headset onto surround sound but now it wont let me still use the surround sound

Was working fine but then it randomly started “Locking” Down, it’s not sticking, it is physically getting “Locked” down. The button still works, just have to use more force to push it.  When I push other keys down it’ll pop right back up. 

When playing the Once Human game, my Razer Lancehead Tournement Edition mouse constantly disconnects and reconnects within Windows. It can be seen briefly vanishing from the Synapse App during this time. This starts happening once I’m in the game, but not until I’ve selected a server and logged in. This causes 1-2s stops in mouse movement during the reconnect. I have tried the following without success:Removing all Razer Software, rebooting and reinstalling only Synapse with no other modules Upgrading firmware to the latest version (1.03.00) Swapping USB portsOlder games that I regularly play (Guild Wars 2, Warframe) and the operating system have no issues, and the disconnection/reconnection stops when I exit the game. I’m seeking additional troubleshooting steps to try, or confirmation whether this is a game or software issue.

The new Razor headphones do not work properly from the beginning. After connecting to the smartphone, the left earphone operates at 10% volume compared to the right one. Resetting the smartphone or headphones or re-pairing does not help. Is there any way to fix this problem? Or maybe this is a manufacturing defect? Thanks for help.

Recently got myself this keyboard, less than a week old. Almost right away, testing it out with Halo Reach, I was noticing a periodic input problem. It feels as if there’s a brief disconnect with the keyboard, and it won’t register a button input, usually a WASD input for moment. I’ll be holding the button and not get any input from it until I release the button and push it again. Issue comes up in other games I tried as well, and I’ve actually felt it happen once while typing this. There’s never any full disconnect from Synapse or Windows, I have firmware already updated, and I’m using the USB dongle for connection. I’ve also tried using multiple USB ports on my computer. So far, haven’t figured out any solutions, not even sure exactly what is causing the issue. 

hi, my deathadder essential wont connect to the synapse however the device did register on my products.