Razer Support

I have a $50 card and I want to know if it is used or new

I bought a replacement Razer Naga Pro after my existing one had many issues with its scroll wheel (scrolling was inconsistent and bad, middle mouse click was inconsistent, and left and right buttons on it didn’t work at all). I used the mouse pairing utility and it still did not work with the dongle. It worked with the cable, and it worked via bluetooth, but the dongle refused to work despite the pairing utility telling me that it was working fine. I eventually figured out that I should upgrade the firmware. After upgrading the firmware and pairing it, it worked flawlessly. There are support threads here about the pairing utility not working but they were all solved via private messages, so there was nothing for people to read and troubleshoot theirselves. I feel like there should be something somewhere letting people know that they need to update their firmware to get the damn thing to work.

The sticks and triggers on my Wolverine TE (V1) are not working. Its warranty is long since expired, so I opened it to do a repair, replacing the left stick module; Since closing it back up, the triggers no longer respond, and both sticks are stuck in an up-right input. (See the attached screenshot from a stick testing website.)What is causing this issue? Do I need to double check the connection of the internal cables? Do I need to update the firmware? Or is there something else causing this?  

I purchased 60 UC and was deducted 0.99 but I did not receive the product and did not get the money back

充电时，只有底部的灯会凉，手握处不亮灯并且在打开鼠标蓝牙开关后，底部灯会一直闪，手握出无亮灯，也无法链接电脑

I’ve just bought my razer viper v3 pro and It keeps blocking my wifi connection when I’m connecting my mouse wireless. Please help me solving this issues ! :(

I have four profiles programmed with some mappings. While playing some games I sporadically lost mappings from that person profile. Only way to get it back is by redoing the mappings. Anyone have experience this?

does anyone have the stock boot image for the razer edge 5g version? 

I need a replacement transceiver for my black shark v2 pro

Please bring Turkish language support to the Razer application, we are having difficulties as Turks.

Hey, I might be a dummy but I’ve just put my hands on brand new (for me) headset - Barracuda X (2022) and I have and issue with audio soft.  First of all synapse can’t see the headset, no matter if I’m using dongle or the jack cableSecond of all, shouldn’t I have access to THX Spatial Audio thingy to mix up the audio? Because ngl audio feel off (I’ve got the 7.1 sound thing after registering product bt that’s a different thing)And there’s the 3rd - audio equalizer. Do I need to use something not-Razer-related in that case or..? Because if I’ll use jack cable and connect it to sound card I had from different headset from past everything is alright but… I’ve paid for the wireless aspect, right? I have awful history with headphone cables and mine are getting damages really fast for so reason, like I’m cursed ;-; Sorry if answers to these are obvious or something, I feel overhelmed.Thanks in advance! :)

About two weeks ago, the performance of my Razer Blade 15 (2022) rz09-0421 suddenly rapidly dropped and booting (from shutdown and hibernate) takes up to 4 minutes. In my Windows system logs, I can see that Windows Defender is timing out after 30 seconds during booting. Tried to reinstall Windows Security. Updated all bios/firmware/windows 11. Tested my SSDs. Noticed my CPUs were heating up unevenly so I cleaned heatsink and reapplied thermal paste and that solved overheating I had for years. I also had random blue screens for a few months and I think someone on this forum described that issue without a solution but the boot lag is new to my machine. Any help or suggestions would be appreciated. Thanks.

I found the problem, whenever i play a game and speak with my mic, it makes it become muffled, even after i stop speaking it continues being this distorted muffled sound, but i don't know the solution, in chrome and desktop sound is fine, in games it isnt, and when i call in whatsapp it isnt,(PC)

I ran Cinebench briefly once while Synapse had Turbo mode enabled. In the Synapse system monitor, I also noticed a CPU max power of 170.9W, so I disabled Cinebench. Is this possible because the i9 Ultra 275HX declares a max power of 150W? Is Synapse or the BIOS set to this? Device: Razer Blade 18 2025(RZ09-0529)System: Windows 11 Pro Razer Synapse: 4.0.86.2506190916Bios: 2.00, 5/13/2025

I brought a used wolverine ultimate and the person says it worked when he had it, I got it it worked for about 5 minutes then turnt off is there any way to fix this? The wire is working with my elite series 1 fine

اشتريت بطاقة اريد اعرف هل تم استخدمها ام لا

I've had problems with my Razer Blade 15 and the sudden freezing or Black screen issue, and I don't know what’s wrong, can anyone help?

Hi Razer, i’ve gotten into your Inspectiv Bug Catching Program. I had two very excellent catches. “Ultimate Suspence Unfolds!!” Anyway, they were rejected, and hours later, the bugs were fixed. I have Screenshots and videos before and after my report. You know, this makes for an incredible court case. Just Kidding I won’t go that far. Or will I? 

The tilt function of my chair is not working. I want to get it repaired even if I have to pay for it. Is there any way to do it?

Hey everyone,I bought a brand-new Razer Kiyo about a year and a half ago, and recently it started flickering heavily for a few seconds and then disconnects completely from my PC. It’s unusable now.I’ve tried everything: multiple USB ports, different cables, disabling USB power saving, reinstalling drivers, no Razer Synapse, and testing it on another device (iPad), but it still doesn’t work.I suspect a hardware failure, but I’m really hoping to find a solution or at least get guidance on next steps.I want to add that I’m a loyal Razer customer with a full setup — speakers, keyboard, two mice, mousepad, headset — so I’m seriously counting on Razer’s support here. The Kiyo wasn’t cheap, and I’ve taken really good care of it.I really hope to get quick and effective help from the support team, because I’m at a loss and I need this resolved ASAP.Thanks so much in advance.

Hi. Recently I've noticed small grey pixelation or noise appearing in my webcam feed, especially in darker or shadowed areas of the image. Even with good lighting, the issue persists and lowers the overall video quality. I’ve updated the drivers and tried different USB ports, but the problem remains. It shows up in OBS, Discord, and other software as well. Is there any solution or setting adjustment that could fix this? 

I created a PDF file of my order as proof of purchase but yor registration page will not accept the drag and drop?

I just tried connecting my RAZOR kio as suggested but the LED light has not lit up?

Good evening, I formatted my computer and my Kraken X Lite headset is not working because the 7.1 surround says that my code has already been used, I need a new code or appropriate support.

Hello,My Blackshark v2 hyperspeed headset does not work unless its connected to the pc via the usb. When I remove the usb from the headset it stops working, I can’t turn it on if the usb is connected to the dongle.The battery is stuck on 35%, but I am guessing that its actually at 0% and the battery could be dead.I have tried charging it with a adapter and a different cable, but the battery % does not change.