Razer Support

Hi everyone & Razer SupportWhile playing games, the keyboard randomly freezes, stops responding, and gets stuck holding down random keys that I previously pressed.I cannot press any other key or exit the game. The only temporary fix is unplugging and replugging the USB cable.Currently on v2.02.I tried updating via the firmware installer, but it prevents any re-installation because it detects v2.02 as the latest version. downgrading is also not allowed.I have seen a few other posts describing the exact same issue after updating to v2.02, so it seems to be firmware-related.Is a new firmware patch currently in development to fix this issue? If so, is there an estimated release timeline? Is there any official method or tool to rollback to a previous stable firmware version while we wait for  

I'm missing one of those pieces. Does Razer sell spare parts? 

Hi,I am trying to purchase the Razer Hammerhead V3 HyperSpeed but when entering the £10 off promo code from my email, I am met with 'sorry, this promo could not be applied' error message.I would PM one of the support team with more information that they have requested from previous people with similar issues but I can not find a way to do this on their profiles. I am using mobile.Thanks

Hello,I got this product brand new and followed the instructions that came with the product, I charged the case fully (more than 4 hours) using the razer cable that came with the box , the indicator on the case was green and I opened the case in order to enter pair mode . The earbud indicators stayed off and have never changed color or made any sound , none of my Bluetooth devices detect this device (iPhone, PC , Android phones or other iPhones from friends). I have repeated these steps multiple times and have followed every instruction i can find on the Internet, both from official Razer Support, other users and AI advice. I would like some help regarding this Issue.

I purchased this week a Razer Huntsman V3 HE Magnetic Mini 65% 8KHz, but from the beginning I am having an issue with the keyboard. I believe that after the latest firmware update, my keyboard is presenting the following issue:It is working normal, and suddenly doesn’t register any keystroke. The RGB lightning it’s still cycling, indicating the keyboard has power. Yet, any key you press doesn’t do anything. It’s after I unplug it and plug it again that it goes back normal.This has significantly disrupted my work and gaming experience.I kindly request that Razer provide a solution to this issue, or guidance on how to safely rollback/downgrade the firmware to a stable version.

The problem started this morning after months of use: first, the Backspace key stopped registering. Then, after I opened Razer Synapse, half the keyboard stopped working, followed by the entire thing, except for the extra buttons and the dial. I’ve tried everything: reinstalling Razer Synapse multiple times, restarting the computer, switching USB ports, switching to the other cable, connecting it to a different PC, performing a hard reset, disabling Rapid Trigger, and so on, nothing has helped. What could be wrong with the keyboard, and how can I fix it? I cannot send it in for a warranty claim right now and likely won't be able to for quite some time, but if this is a hardware issue rather than a software one, please provide information that might help me fix it. Please help.

Hello i got a naga v2hs and after 4 days the scroll wheel has stop going up and down. i tried in another pc and everything was ok until i connected to my account. I thought ok maybe thats a bug. i deleted my old account and made a new one ( this one). wheel never worked…. i am frustrated and i need some help. 

I'm trying to update my Basilisk X HyperSpeed to firmware v1.02.00_r2 using the official standalone updater, but I'm stuck at the Bluetooth pairing step.What I've tried:- Switched the mouse to BT mode and did the pairing button combo (both side buttons + DPI cycle button, held 3 seconds)- Paired the mouse manually through Windows Bluetooth settings — it pairs successfully and shows up correctly (Device Manager confirms driver RzDev_0083.sys, Razer Inc, version 1.0.0.71)- Removed and re-paired the Bluetooth connection- Restarted the updater and my PC- Checked Razer Synapse 4 — the mouse shows up fine and is fully customizable, but there's no firmware update option anywhere in the appDespite Windows recognizing the mouse correctly over Bluetooth, the Basilisk X HyperSpeed_FirmwareUpdater_v1.02.00_r2 updater's own "NEXT" button never activates past the pairing screen, so I can't proceed with the update.Is this a known issue with this updater build? Is there a newer version, or a workaroun

My BlackShark V3 Pro is showing up as "Speaker" in Windows 11!  Actually 2 different speakers - “Speakers BlackShark V3 Pro - Chat” and “Speakers BlackShark V3 Pro - Game”.  And get this, I only get sound output when I’m on the “Chat” one!  What gives?  How do I fix this? I’ve tried fully uninstalling all Razer stuff and then running the Razer driver cleaner, but when it comes back up it’s the same way.  Please walk me through exact steps to get this working.

How I find the promo code?

Never had a issue charging the mouse before. When plugged in the mouse is being shown as charging but it is stuck at 2% and wont go any heigher. I have tried updating the firmware and using different usb ports have found no solution so far.

Can I buy the dongle that comes with the Razer Deathadder v4 Pro, I don’t have my receipt so I’m not expecting o get one for free but I would like to buy the HyperSpeed Wireless Gen-2 dongle by itself.

I recently lost the dongle for my Barracuda X (2022) and would like to know how to get a replacement.

i need the code, i dont have it on the box of the headphones for the blackshark v2 xS/N: 862539D13411004P/N: RZ04-03240100-R3M1

I scratched the numbers off by mistake 260918-002723 is my support claim number 

Hey there,my mic for Razer Blackshark v2 pro 2023  every time I bend it to be closer to my mouth is keep getting away. I can’t keep it in place. I think I need new mic. Can someone help where to get a mic because Razer is terrible with replacement parts. They sell you their products and the moment you want to buy a replacement  .. good luck

Hello, I lost my Blackshark V3 Pro dongle and I would like to get a replacement soon. Where would I get one or how to order a new one? Thank you!

Code voucher pin MPXNKUN8GV9EC6 check

Kutudan kart cıkmadı Destek IStıyorum Urunumun seri numarası ise [removed by moderator]

Bende Blackshark v2x aldım ama kutusndan aktıvasyon kodu cıkmadı yardım eder mısınız Lutfen

It won’t connect no matter what i do i asked chatgpt and all

Closing synapse makes the keyboard work, it only stopps after synapse loads the keyboard. The keyboard is brand new.Synapse registers the key presses in rapid triger tab. I have already tried:reinstalling synapse (a few times)restarting pcturning off “demo mode”resetting the keyboard in synapsecreating a new profile in synapseturning off rapid trigger (tho it was already off when keyboard was bought)connecting to a different usb port the keyboard drivers are up to date. Thx for help,pretty annoying to not have lightning settings saved(have to use a third party app to change them) and also knowing that i cant use the dedicated software. 

I had a issue last night with the Razer app eating alot of my ram in my task manager. I had to uninstall Razer Chroma, and disable it from the startup option in task manager. Also had to let dynamic lighting take over and downloaded Sonic GG to eq my Razer mic and headset. Is there a way to fix it so razer synapse doesn't eat all my available ram??

Hey, i recently bought the Razer Barracuda headset, it works with bluetooth mode and 3.5m , but the 2.4hz is not being detected by the pc. 

PT:Olá, pessoal!Tenho um Razer Viper Ultimate e estou enfrentando um problema com o dongle USB sem fio.O dongle fica conectando e desconectando do computador repetidamente, fazendo aquele som do Windows de dispositivo USB sendo conectado e desconectado. Com isso, não consigo utilizar o mouse normalmente no modo sem fio.Já fiz alguns testes:Testei em diferentes portas USB; Testei em outro computador; O problema continua acontecendo em outro PC; O mouse funciona normalmente quando conectado pelo cabo.Por isso, acredito que o problema possa estar no próprio dongle USB.O mouse já está fora da garantia, então gostaria de saber se existe alguma coisa que eu possa tentar para solucionar o problema ou se existe a possibilidade de comprar um dongle de reposição para o Viper Ultimate.Alguém já passou por esse problema ou sabe alguma solução?Obrigado!EN: Hello everyone!I have a Razer Viper Ultimate and I’m having an issue with the wireless USB dongle.The dongle keeps connecting and disconnecting