Razer Support

Hello Razer Support,I hope you are doing well.I own a Razer BlackShark V3 Pro headset, and I have lost the original USB HyperSpeed dongle. I would like to request information on how I can purchase a replacement dongle compatible with my device.Here are my device details:Model: Razer BlackShark V3 ProPart Number: RZ04-0540Serial Number: (REMOVED SERIAL NUMBER)I am currently located in Brazil.Could you please advise if it is possible to purchase a replacement dongle, and how I can proceed with the order or support process?Thank you very much for your assistance.Best regards,Sediney

Accidently switched clickey keys on, is there a way to switch them off.

Hello,I bought Razer Blackshark V2 X headphones,the cargo arrived yesterday.But when I tried to activate 7.1 it said that I need an activation code to get it I entered the information about headphone and it said that it was activated by someone 

Very helpful and speedy reply 🙌🏻

Yup.. just found out I’m not the only one. Any support agents I can reach to to verify if my headset is legit/fake?

hello! ive have some issues with my mouse and trying to connect to synapse. if i could please have some information or assistance i would appreciate it! the issue is that its showing “ p/no is invalid “ or incorrect spelling each time i type in my numbers. i bought from a year ago off amazon, so i understand the warranty may be outdated, but if there is something else than can be done please contact me!

Hi there, I’m not sure if this is just how the product works or will be upcoming bug fix, but I’ll just list down what I’ve encountered so far:FYI these are my software versions that I’ve encountered the issue:-  (Windows 11) Desktop Synapse v4.0.86.2604140749-  Synapse Web v2604130812=== Physical Dongle Lights doesn’t sync when Synapse Desktop software is not open ===Now let’s start with Synapse Desktop first.First I set the dongle lights to show DPI - Battery Level - Polling Rate in my Synapse Desktop. While Synapse software is open, pressing the DPI button underneath my mouse will change DPI and the real physical dongle on my desk reflects the correct color, which is 400 dpi red color (GOOD).But after I quit Synapse Desktop software, changing DPI doesn’t change the physical

Hi all,I'm having an issue with my Razer Viper V2 Pro where the USB dongle is completely unrecognized by Windows.**My situation:**- Wired connection works perfectly fine- The dongle shows nothing in Device Manager when plugged in- No LED activity on the dongle- Tried multiple USB ports (including rear motherboard ports, USB 2.0)- Tried on a different PC — same result, not recognized**What I've already tried:**- Different USB ports (front/rear, USB 2.0 and 3.0)- Reinstalled Razer Synapse- Re-pairing via the button on the mouse bottom- Tested on another PCThe dongle itself seems to be dead. Has anyone experienced this?Did Razer support send a replacement dongle, or did they replace the whole unit?Any help appreciated!

hi, i am having the issue when registering my product when i am newly registering my razor blackshark v2 x.my product details are:product number is (Removed)., serial number is (Removed).my error message is: this product is already registered. if you didn’t register it, please contact razor support.

Hiya fellas. I am having microphone issues when my headset is in wireless mode. It makes me sound very distant, and the quality is very poor. When I plug the audio cable directly into the pc/headset the quality is much better and no issues at all. I bought this headset because of its wireless capabilities and like the sound quality very much but the lack of mic quality is really bugging me. Is there any way I can fix this, or should I just go and return the headset for another?

The latest bios still cannot recognize the officially signed Ubuntu 24.04, resulting in either Disable Secure Boot (completely ruined Windows Hello) or Can’t Boot into Ubuntu At All.The guide didn’t even mention anything about Secure Boot: https://mysupport.razer.com/app/answers/detail/a_id/19843/kw/ubuntuIs there any way to get both Windows Hello and Ubuntu working on same Razer Blade?

Hello Razer Support,I am experiencing an issue with my Cynosa V2 keyboard where the volume keys no longer support holding to increase or decrease volume after updating to Windows 2026 Preview Build 26200.Details: Keyboard: Cynosa V2 Firmware version: 1.0.2.0 Synapse version: 4.0.86.2601201054 Windows build: 10.0.26200 Problem description: Pressing the volume keys works for single taps, but holding the key no longer produces continuous volume changes. I have tried remapping the volume keys in Synapse, adjusting Windows keyboard repeat settings, and checking all Synapse profiles. The issue persists. Other keyboards on the same machine work normally. This indicates the problem is likely

Hello guys,I want to know if anyone faced this issue, I have a razer blade 14 (2022 model RTX 3080Ti), I’ve been using it for light gaming and taking very good care of it, but overnight it starting overheating when Idle.As soon as I open the laptop it just slowly overheating, reaching 90 degrees celsius without opening any app. this happened about 7 months ago, but since I’m not using it much, I just didn’t worry about it much, thinking since it happend overnight, it could be a software issue, and it will be fixed with the next update.but the issue still persists, I even factory reseted the laptop loosing all my files, and now, with nothing installed on the laptop, it still hits 80-90 degrees celsius Idle.Did anyone face the issue before, and what can I do to fix it ? knowing that I use my razer for light gaming from time to time (since I have a different work computer), I take good care of keeping it clean, and I even factory reseted it.Thank you.

Hello!I don’t have access anymore to my phone number as well as to my backup codes because i changed my phone number and lost the old one. Im currently in ongoing transaction but got stuck for the code verification. I want to replace with my current phone numberI need Razer assistance in that matter. Thanks in advance!

Hello, I am having an issue with my Razer ID where I can still log in using Google, but I cannot complete any transactions or top-ups because 2FA verification is required. I no longer have access to my registered 2FA method, so I am completely blocked from making payments.I already tried contacting support, but I am being redirected to OTP-related solutions which do not apply to my case. This is not an issue of not receiving a code, but losing access to the 2FA device itself.Has anyone experienced this before? How long does it usually take for Razer to reset 2FA, and what additional verification do they require?

I have blackshark v2 pro headphones, recently there is a problem with the mute button. After muting the microphone, when I try to turn it on, the microphone doesn't work, I have to turn the headphones off and on again and then the microphone works. Or unplug and replug the USB stick.I have tried updating the firmware, updating Synapse 4, even completely my computer and built a new one with a fresh install and still, just about every time I mute, I can no longer unmute. I’m about to throw these in the trash its so frustrating.

i have a razer blackshark v3 pro and everytime i restart my computer or close out synapse 4 my mic enhancement settings doesnt save and auto turns it off everytime i restart my computer and i have to change the setting everytime i get on my pc to talk to friends. is there a way to save it and not have it turn off my settings everytime it restarts ive tried reinstalling everything and still doesnt save. 

After about three years of owning my Razer Barracuda X, the mic has finally stopped working, so I wanted to see if there was any official replacements from Razer itself. I am currently on vacation, so my country of residence is different than usual. I’ve got the serial number number at the ready, in case that’s needed.

Please, please, please!  Support the NAGA Left on Mac OS Synapse 4.  I know this is an edge case but I use the NAGA left on a Windows PC’s at the office for productivity work as I have severe carpel tunnel issues in my right hand.  I’d be lost without my NAGA Left mouse.  At home I run a MacBook and would desperately like to use a NAGA Left at home. Thanks

que tal, tengo un viper pro v3 y es practicamente nuevo. ya probe con cables y otras pc.  desinstalando el synapse y actualizando firm y nada. queda en 29% de bateria y no carga mas.. figura como que esta cargando pero no avanza nunca..

Hello, i’ve lost my Dongle of Barracuda x Chroma. Where should I get a new one in VietNam?

Am I able to purchase replacement parts for my Iskur V1? The main bracket has cracked and the tilt mechanism slips forward. The chair is out of warranty, thank you.  

I recently got 20$ gold voucher code but it seems like i can’t redeem it, I have an eu acount and it says that its usd can that be the issue. Please help me redeem my code! I can’t even find where to redeem codes. 

Hello!I’ve lost access to my mobile number and I need to change it.Please, assist

I recently updated to Synapse 4.  A few days later, my Naga LH started flickering and then stoped working.  It shows up as a mass storage device called “CRP DISABLD” with a firmware.bin file listed.  The mouse was several years old, so I plugged in my second Naga LH thinking maybe the first one just died for whatever reason.  However, the second mouse just did the same thing and now both mice no longer work on any computer.  Razer support was not helpful and I've seen others report this same issue.  I'm creating this thread in case someone has a solution or can at least signal boost this issue.  My mice are out of warranty and I'm afraid to buy a new mouse just for it to have the same issue.  Razer needs to supply a firmware flasher for the Left Hand edition naga or find a way to repair/replace our mice.  I especially need this because I have mobility issues and use these mice for my job.