Razer Support

My phone number is lost and its only requesting my old phone number but not the other app.

My previous mobile phone number is linked to my current Razer Gold account. However, I currently have a new phone number where I am trying to update my profile using it, this ended up making the 2-step verification to prompt me for an OTP which was only linked to my old phone number. I appreciate if anyone can give me advice regarding this!

Hello, recently I’ve been wanting to re-setup my razer software along with 7.1 surround sound but every time it asks me to login, it always brings up a white page saying that I “don't have permission to access "http://razerid.razer.com/" on this server.”.Anyone know why this happens?

Hi can I use the viper pro v3 dongle for the viper pro v2 ?

I am not able to register warranty for my blackshark v2 proP/no. RZ04-04530100S/N: <REMOVED>Date of purchase: 20 November 2024 

I bought brand new Razer Blackshark X. When i tryed to get activation code for 7.1 sound it’s already registeredP.S. When i tryed at first time register i just get “Error try again later or reload page” 3x timesand after this i get message “this device already registered”

Help! I want my razer balckshark v2 x to register but upon registration it say my device is already registered please contact support  please help me with this thanks

 Never mind…. DUH This thread can be removed :)... 

I want to use the 7.1 Sorroundsound but its said to choose that as default playback  device. I just dont get that Option in my sound-options. I can see my Barracuda X headset, sound and Mic works, just no 7.1 sorroundsound option to pick in my settings.Cannot find anything online or here on Razer Support to make that option appear :( Any help? <3 

The USB dongle for my Razer Basilisk x Hyperspeed has stopped working. Where can I purchase another one?

Since yesterday the bottom row of my Blackwidow V3 doesn't work properly anymore I’m talking about the row that starts with the left shift and then all keys except c and n, towards the right shift.Suddenly they don't work 90% of the time, and when they work it's only for a few seconds Anyone that has an idea of what to try to fix it? I’m not super technical, but I want to try. I already tried;Cleaning keyboard Uninstalling / reinstalling Synapse Updating Windows Updating any drivers/ software Removing the keyboard driver in Device Manager 

Hoping someone else has had a similar problem with their V2 Pro, because I’m very close to returning this headset. I seem to be having a problem with the volume of my output, depending on how close the mic is to my mouth. I basically need to have the mic touching my lips at all times for my friends to hear me. The slightest movement away from my mouth, and my output volume is cut in half. I’ve played with just about every setting in Synapse, but nothing seems to be doing the trick for me. Please, Razer family, any help is appreciated here. I like the headset, but my team can’t hear me half the time and its getting old very quickly.

I need you to help me with my missing code 

I purchased 3 razor gold cards from Best Buy Store. They are all defective cards. I need to know how can go about getting a refund. We are talking about $1,500.00. Please and thank you. 

HeyI need help with my Razer Ripsaw HD. I have a pair of headphones that I put in into the 3.5 mm headphone jack of the Razer Ripsaw HD. but the audio is too low. I have made sure that everything is on 100% volume and no my headphones are not broken. I also reinstalled Synapse several times and reinstalled the firmware and drivers aswell. But none of these work.I have tried it out with other headphones and it still is the same issue.Can somebody help me out pls?

This might be related to this issue.I have Synapse 4 installed on my Razer Blade 16. Yesterday, the app updated itself to version 1.1.97. It now shows an available firmware update: Clicking on “Latest version: 1.1.1.3” does nothing. And opening the Firmware update link on the dashboard in Synapse directs me to this page that does not list the update in question:  The Firmware on my Blade is up to date however. Only the Bios updater refuses to update from 2.02 (current) to v2.03 (but that is

Evert time I start up, synapse says I have a firmware update, but I’ve installed everything available on the website?!   -------------I’ve installed all 4 of the available updates it links me to In synapsis, it shows this… but I don’t know what firmware download this is talking about? What the heck am I missing?  How do i get the latest, and make that firmware update popup stop

The "Razer BlackShark V2 X Green" headset I ordered should have included an activation code for 7.1, but a QR code arrived and I could not find my activation code on the site the QR directed. I added the equipment from Razer's site to find the code myself and it gave me a code, but when I entered this code for akitavson I got the following error "The code you have entered does not seem to be valid. Please try again.

The razer gold support don’t help people or what ?, in other countries they find it easy to talk to support , why will it be taking days to respond to people who are in need of help , I said I mistakenly scratch off some codes from my razer gold card and I can’t even speak to someone to help , what kinda tricky business is this fgs! 

Hello,Activation code that was sent from razer is not working (Photo). What should i do?  

Hey. I have a razer wolverine chroma v2. After updating the firmware, the controller does not turn on at all! Stuck vibration when connecting. I have made sure the usb-c wire is properly attached and have tried on my other xbox series x  and there is still no response. When connecting stuck vibration. There is no connection. Help with the problem? With respect.

hello guys, i really like this keyboard so much, the only things doesn’t convince me to buy it is the wirless feature  and i would prefer a permanent wired keyboard, my question is, is it possible to use this keyboard always wired ? does this influence the battery or lifespawn of the keyboard ? sorry for my bad english

I lost my phone & Number too!but I have access to my account.but I can’t Buy anything without 2-Step Verification So I Need Help To Recover/Change My authentication Number And  authenticator app.I Need Rest My Account. Please Help 

 yesterday I bought a Barracuda x headset, I connected the device to the PC via dongle and it is recognized as Speakers and microphone but of a generic type.I installed Sourround Sound 7.1 and entered the activation code: despite the dongle inserted, the device does not appear in the list of devices selectable by Sourround Sound 7.1.So I thought it was a driver-related problem.I tried to update the firmware for my device which has a serial number starting with RZ4-0443 by downloading the file RazerBarracudaX_0552_FirmwareUpdater_v1.7.0_r2.exe, but apparently the dongle is not recognized even if I unplug it and plug it back in; I also tried to uninstall Surround Sound and uninstall the drivers but nothing, I can't update the firmware and I can't use Surround Sound.Can there be solutions for this problem?

Why Yalla Ludo is not available in all region on Razer Gold?