Razer Support

Ma batterie (RC30-024801) a cramé et je cherchais un site fiable ou vendeur fiable mais en vain peut être est ce possible dans trouver sur le site officiel ?

I’ve recently ordered the Wolverine V3 pro from Galaxus, thats a swiss electronics shop, i used the controller two times now and on the second time i tried to use it, it got extreme stick drift, like EXTREME i cant do anything the stick pulls everything to the right and i cant move even a bit, i contacted the support and did the Update like i was told to but the problem remains the same, i can even tell what the problem is because i never damaged the controller or got it dirty, i always keep it in the case after use, i would be happy if someone could help me, if not i will return it and order a new one because i cant play like that i cant even turn off the xbox with the controller like that, thats how extreme the stick drift is. Thank you

Wolverine connects fine with dongle. App works fine to customise setup. Controller works for about 5 mins then sticks and paddles stop working in drive mode and in Forza menus. Exit to Xbox menus and all is fine. No issues at all with Xbox controllers.

I’ve been using this headset for a year or two and haven't had any issues. Although after booting up my pc as normal its started doing a popping sound and would disconnect and reconnect and freeze up my games, I figured it might be my wire but after flinging it around and bending it I couldn't get it to replicate the issue. I’ve tested it on my PlayStation 5 and after a 3-hour game session didn't have the issue once, I’ve plugged it into the back of my PC, and it didn't change anything. I’ve been looking around the forums trying to figure this out, messing with the power options of USB, flashing my bios, fresh install of windows, reinstalling drivers/synapse and not allowing apps to take control of the headset none of it worked. I tried looking for a firmware download for this headset and apparently it doesn’t exist. I'm hoping someone can help me resolve this whether it be a good Samaritan, or someone from razer as it's a very annoying issue and am on the verge of just buying a differ

I bought almost 50$ worth of brawl pass plus from razer gold in the past, but now when I wanted to buy the brawl pass plus, couldn’t find it in the razer cold website, if you I cant use razer gold on brawl stars ill be really sad because I dont have a credit card and this is the only way I am able to buy things in brawl stars

reinstalled synapse, uninstalled audio devices, updated drivers, followed all the steps in the support guide. im out of ideas. 

I requested the image, provided link gives me “error 404”, and the link sent on email says: The resource you are looking for is not availables... Please consider contacting the System Administrator for assistance.

Hi everyone! I hope everything goes well.I want to register my Razer Enki. I have serial number under the chair. The problem is last 3 digits are defective and I can’t read. I have also Product number from my invoice. How can I fix this problem? I try to reach different support chats but none of them are working. Is there a mail or something else I can reach Razer? Or can you guys give me a solution? Thank you so much,Regards

Hi Razer Support,I’ve run into a small issue and hope you can help.I recently bought a Razer BlackShark V2 X White Edition headset and tried to register them on your website. But when I entered the details, I got this message: “This product is already registered.”I just bought them, so I’m a bit confused why they’re already in the system. Could you please check this and help me sort it out?

The scroll wheel on my razer viper v3 pro stopped randomly working. I tried everything to fix it but nothing seems to work.

I need to buy a replacement for my chair Model No: R238-027How can I buy it? 

Hi,I’m from Brazil and i’m trying to contact the support about a tracking issue with my mice but all i get is this message. Can someone help me?  

Hello! I mistakenly purchased THX Spatial and activated it on an old Razer account I don’t use. Could I please ask for some assistance with getting my accounts merged?

Hello Razer Support,My Razer Blade 15 Base (2021) shows a "Secure Boot Violation - Invalid signature detected. Check Secure Boot Policy in Setup" error every time Secure Boot is enabled in the BIOS. The laptop boots into Windows 11 normally only when Secure Boot is disabled.This is NOT a hardware fault - the laptop works perfectly with Secure Boot off.Device details:- Model: RZ09-0369 (Product No. RZ09-0369AG22)- Serial No.: I will provide via private message- OS: Windows 11Troubleshooting already done:- Rebuilt the Windows bootloader on the EFI partition using bcdboot (C:\Windows /s S: /f UEFI) - it completed successfully, but the violation still appears with Secure Boot enabled.- The BIOS Secure Boot menu only shows System Mode (Deployed), Vendor Keys (Active) and an Enable/Disable toggle. There is no Key Management, no Secure Boot Mode, and no option to restore or reset the Secure Boot keys.- Windows is genuine, BitLocker is off, and there is no dual-boot or third-party bootloader.T

when ever I play roblox my audio gets really loud then quiet like fluctuations then its turning on thx spatial audio even though it doesn't show it, and its really annoying if anyone has a fix without disabling audio enhancements then please tell. Im using razer blackshark v2 hyperspeed

I have lost access to my email linked to this account. I am logged in but to change the email i still need the code that goes to the old email. I can provide serial numbers, id, anything to get it back!

Iv been looking for mics for the razor barracuda x and my mic went out a few months ago id like to see if i could get a replacement if possible?

I have gift card invalid still issue after 3 days 

I do not have access to my previous number as it was closed without my consent. Please help!

I have issues with gift card code invalid 

Hello Razer Support,I own a pair of blackshark v2 x and my device has already been registered.However, i no longer have access to the activation code for the 7.1 Surround Sound software.Could you please help me retrieve or reset the activation code linked to my device?I can provide proof of purchase if needed.Thank you in advance for your help!

I have issues with gift card code invalid 

I lost the USB C dongle to my Barracuda X Chroma. how would I go about getting a replacement ? I cant but it in shop? What I should do? I bought Barracuda X Chroma in Poland. 

I have problem registering my blackshark v2 x headset It says it's already registered but I haven't tried for registration til nowI didn't buy it personally and a friend of mine bought it 2 years ago for me in United States Emirates I also have the product and it's box right now And product number and serial numberI would be pleased if any razer support can help me getting my problem fixed 

I've previously encountered the issue where the mouse doesn't turn on. As often as it happens, and it does happen often, I've always been able to remove the batteries for a few moments re-place those same batteries and continue to use the mouse until I inevitably would encounter the same issue later on. Annoying but bearable. Now my mouse has completely stopped working. I've done all the troubleshooting and have determined that the recurring issue was this time terminal. I've enjoyed using the mouse, despite its flawed production, along with my razer black widow mini keyboard and my razer nari headset. I'm aware that the mouse's warranty has expired but I want to know if Razer will replace a product which obviously was malfunctioning from a production flaw.