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  • 42,307 Threads
  • 60,678 Replies
42307 Threads
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agiantmuffin
posted in Razer Support
Razer Blade Stealth early 2020 - VIDEO_TDR_FAILURE

Good evening all Trying to troubleshoot an issue and determine if it's the hardware in this laptop or an Intel/Windows issue. When I enable "Virtual Machine Platform" or "Windows Hypervisor Platform" features on Windows 10 1909 I cannot boot and get blue screen VIDEO_TDR_FAILURE (igdkmdn64.sys). In order to restore booting I must enter safe mode and uninstall the Windows features. I have tried updating all Windows updates, and downloading/updating the latest Intel Graphics drivers. Has anyone else encountered this or knows any workaround? It appears to be an issue for others with this laptop per a thread over at Intel.

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3 years ago
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vi0letski3s
posted in Razer Support
Razer Kraken Pro 2015 no longer appearing on Synapse 2

I own a Razer Kraken pro from 2015 its still pretty much new and Synapse 2 no longer detects it. Im not sure how long it stopped detecting it. I have tried different trouble shooting methods to get it to appear again but im starting to give up on it. My headphones connect i just wish to be able to adjust certain things to it. Is there anything else i can do or am I SOL and have to get new ones?

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3 years ago
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OPness010
posted in Razer Support
connect razer atheris mouse to a new dongle

my old dongle broke and i got a replacement and idk how to connect my mouse to it and there's nothing in the manual about it and the dongle says it for the razer Mamba but razer support sent it to me so I'm not sure what to do.

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3 years ago
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meehanc3
posted in Razer Support
Managing settings for two separate Razer Kiyo devices in Synapse

Hi - I recently installed two Razer Kiyo devices on my laptop to allow for multiply broadcast angles. I primarily use the webcams for Microsoft teams and Zoom calls. However, in synapse I can only manage settings for one device. There is no option to switch between the cameras. The only way to do so is to unplug one device, restart synapse and then change the settings of the camera which is detected by Synapse. This is obviously cumbersome. I usually need to adjust zoom and pan settings regularly on the cameras as for some reason MS teams decides to adjust the settings intermittently for no apparent reason. Any tips/fixes much appreciated.

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3 years ago
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Sun_King_1992
posted in Razer Support
Razer Blade Pro 17 2020 No XMP profile?

Hi, I just received my Razer Blade Pro 17 (2020) yesterday and was seeking to upgrade the RAM. I installed my G.SKILL 32GB 3000MHz (16GB per stick) hoping to be able to go into the BIOS to use the XMP profile, however, I'm stuck with the ram running at the default speed of 2400MHz and no option for XMP shows up in the bios at this moment. For the specs via CPU-z, look no further https://valid.x86.fr/v4ca2q You'll see the XMP-2 profiles, but I can't access it in the BIOs. Can someone help? Thank you.

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3 years ago
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technoLiverOrganlink476
posted in Razer Support
Mouse destiny 2

Hi guy...i purhcase a destiny2mouse and i know when you buy u have inside the emblem for the game....but i don't have it...Why???

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3 years ago
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Bengreg16
posted in Razer Support
Issue of key assaociation with Tartarus V2

I have a probleme on my Tartarus V2,Win10 ,I wish to associate key but my computer keybord is only seen as QUERTY by synapse 3 even if it's an AZERTY and when I associate it with Z it still write W

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3 years ago
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ifty33
posted in Razer Support
razor blackwidow x te edition

hello after downloading a new cfg from the internet my razor keyboard went retard...it works fine ...but all the lightining is messed up ... all the 4 led (gaming mode led,capslock led e.t.c) are always turned on and i cant get them turned off....i have downloaded the razor synapse 3 (latest edition for now 10/23/2020) and reset everything...but it is still not fixed....sometimes the lightining gets fixed for few minutes or so..but it goes right back to broken again...so how do i fix my keyboard lightining ....( i deleted the downloaded cfg and rechecked but nothing changed) and my headphone(razor kraken) lights only one side which also started after i download the cfg ...so how do i fix it.. any advice ?

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3 years ago
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DelluxxD124
posted in Razer Support
headset razer kraken pro v2

i cant register my product because this sh*** told me "ur product number is invalid" but it isn´t!! portguese se alguem me conseguir ajudar eu agradecia pois isto diz-me que o numero do produto esta invalido e nao esta !! e nao sei a data da compra porque foi um amigo que me deu os fones porque adquirio outros novos !

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3 years ago
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TheFatmanLives
posted in Razer Support
Razer Blade 15 Right Fan Not Working

I was playing a game then all of the sudden my fan started making a really loud alarming noise and my FPS started to drop in-game. I restarted my laptop and noticed that my right fan has stopped working, I can still use it to browse the web and all that but I can't play games because it gives me the same pattern of FPS drops for any game now. It's still under warranty, and I'm just wondering how I go about this situation.

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3 years ago
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Kulpado
posted in Razer Support
Razer surround and razer surround 7.1

Hello, I bought the razer surround a few years ago and today, after trying to do a reinstallation, I came across the fact that the application is no longer on the site, but instead there is 7.1 surround, which my account does not has access when downloading the application. Does this mean that I have lost access to the old surround and need to buy the new one?

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Razer.Caziel
3 years ago
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nocturnaldanger
posted in Razer Support
RZ09-02202 Battery

I received a fairly cheap Razer Blade Pro- 2017 (Model: RZ09-02202) from the Facebook marketplace. It doesn't have a battery at all, and I've just been using it plugged in. I went to Geek Squad and they said they could get me a battery but I didn't have their warranty/protection plan, and I cant find anything on Amazon or Ebay. I went onto the Razer support to see if they can help but its (obviously) outside of the limited warranty and their only advice was to post here. I am willing to pay a good amount of money to get a battery, I just need help finding one. Thanks :)

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3 years ago
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Gororoba125
posted in Razer Support
Razer sorround 5.1?

English: I remember when there was a razer sorround in the razer synapse, I used it a lot on my Razer Kraken Pro, unfortunately I can't find the download anymore, just for the Razer Sorround 7.1, where ask me for a code that I don't have because my headset is not eligible , I was abandoned by the support of Razer? is that really? I always loved the Razer, all the peripherals are theirs, always renewing, but this abandonment of support is extremely disappointing. Is there really no longer a razer sorround for headphones not eligible for 7.1? Português: Me lembro quando existia o razer sorround no razer synapse, eu utilizava muito no meu Razer Kraken Pro, infelizmente não encontro mais o donwload, apenas para o Razer Sorround 7.1, onde me solicita um código que não tenho por meu headset não ser elegivel, fui abandonado pelo suporte da razer? é serio isso? eu sempre amei a marca, todos os perifericos são deles, sempre renovando, mas esse abandono de suporte foi extremamente decepcionan

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Razer.Caziel
3 years ago
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Jamessss_T
posted in Razer Support
THX SPATIAL AUDIO MIXER TAB

Where it says "when launched, applications that have an audio output will appear on this window" I get nothing else and no games show up. When I first opened this tab earlier today it worked and I could see things like spotify, phasmophobia. But now I get nothing? Edit: Should mention that this is razer synapse 3, and I have a razer kraken kitty headset

1
Razer.Caziel
3 years ago
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Catawbaworldbit835
posted in Razer Support
Razer Synpase Wont Open

Hey Guys, Not 100% sure why my synapse stopped working on my new rig. I have the razer case by lian-li i'm just trying to sync the RBG with my other products again. Reinstalled multiples times deleted %appdata% / %programdata% / uninstalled drivers from device man / new ports tried the log tool this is what i got, probably did it wrong pics attached specs i9-10900k 2080 super 32gb ram asus z490 mobo Z73 Cooler Thanks!

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3 years ago
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PyroViruSInsider Mini
posted in Razer Support
Blackwidow V3 Pro FN Key question

Does this new KB have the same FN + Menu Profile Switch option as the Blackwidow Elite? I attached a screenshot of what I am talking about below. I just took it straight from the manual of the Elite KB since I didn't find it referenced in the Pro version I wanted to ask if it was still on there or why it was removed.

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3 years ago
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Imperialbest816
posted in Razer Support
Razor landside wireless USB dongle pairing

I have a razor lancehead wireless but I didn't have the usb dongle so I bought a new one for it but I can't figure out how to pair the new usb dongle to my mouse

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3 years ago
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Rollingroll
posted in Razer Support
Not received anything yet

Anyone can please help me what can i do? All transaction are successful but not received anything in game yet *Call Of Duty Mobile

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3 years ago
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MiladNosrati
posted in Razer Support
Razer Blade Fans Stopped Working for no reason

I bought my laptop, a year ago and I loved it. During the past year barely used it. I started to use it regularly a couple of weeks ago. After that, I noticed hips of issues with my RB which happens occasionally: Fans do not kick in regardless of load. Keyboard backlight shows different colours on the left-hand side. Synapse can't load profiles for my RB and also if it manages to load the profiles properly, it can't change backlight brightness or Fan Speed. Laptop fails to restart and stock on the restart screen. laptop fails to shutdown (Screen off, keyboard backlight off, just a low fan noise) and no matter how much I wait, it doesn't shut down. can't close the laptop lid completely. (I always put a cloth in the middle of the laptop to avoid leaving traces on the screen). I have to remove the cloth and push the lid a bit down until magnets keep the lid closed completely. Every time, I turn my laptop, I have to check the fans to make sure, they are working, and then start to use my

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3 years ago
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NSxSicko88
posted in Razer Support
Reload issues with Pay Pal

I have tried to reload my account using my pay pal account but it continues to show me a "failed to upload" message and decline my payment method. Does anyone have any idea why?

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3 years ago
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Jgelvin09
posted in Razer Support
Razer Viper Ultamate quick start profile

I have a work laptop and my personal computer that I am using with the mouse. Everytime I switch which device the mouse is connected to it downloads a quickstart profile with default settings. I have to go in and delete this unwanted profile multiple times every day and cannot find any options relating to this in the synapse. I am starting to regret buying a $150 mouse that continually reverts to 600 dpi. Any suggestions would be greatly appreciated.

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3 years ago
R
RougePengu
posted in Razer Support
Razer phone update issue

I am running into roadblocks everywhere I go, and Im having trouble getting Razer support on the line either. I just bought a Razer phone one, no carrier, factory reset, and it wont let me update the android os on it from 7.1. when checking it says no new updates. Any idea at all where i can get some help updating this too 9.0?

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Razer.Speedcr0ss
3 years ago
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TheShyNeighbor
posted in Razer Support
Razer Synapse 3 installed but not working.

Hey, I'm new to razer. I bought the razer basilisk essential and I installed everything. but for some reason none of it will load. I have the razer cortex on my screen but it wont open. what am I doing wrong?

1
Razer.Speedcr0ss
3 years ago
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RealHoverCraft
posted in Razer Support
$5, $10, $20 Razer Silver discount code limitations

Is there any limitation to the amount of these discount codes you can use during checkout? Or could I just trim a $50 order down to $1 with 10 $5 discount codes?

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3 years ago
R
ruan256
posted in Razer Support
Headset Gamer Razer Kraken Tournament

Boa tarde! como faz para configurar para usar no play 4 pro o THX.??

0
R
3 years ago

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