Razer Support

Hello Razer Support, I have a Razer Viper Ultimate (Model: RC30-030501), and the USB HyperSpeed dongle was accidentally physically damaged and no longer works. My serial number is: (*removed by moderator). I would like to know if it’s possible to obtain a replacement USB dongle, either under warranty or by purchasing one if necessary. Please let me know what information you need from me and the next steps.

Hi there! I seem to have lost the wireless dongle for my Razer black shark v2 hyper speed.  is there a dongle I’m able to purchase for it? 

Hello, unfortunately i lost my Razer BlackShark V3 PRO Dongle, how can I get a replacement? 

I just bought the controller yesterday and accidently broke the dongle. I cannot find a replacement anywhere. Which sucks because i really love this controller already

HelloI am writing to report an issue I’m experiencing with the product registration process for my newly purchased Razer BlackShark V2 X. I bought the headset today from Ukraine and attempted to register it via your official product registration portal to receive the 7.1 Surround Sound Activation Code.Despite multiple attempts, the registration portal states that the product has already been registered, even though I have not registered it before. This is very confusing, as the headset is brand new and was purchased just today.Here are the details for your reference:Product: Razer BlackShark V2 X - BlackDate of Purchase: (2026/07/29)Country of Purchase: (Ukraine)Email Used for Registration: I have no IDEA which email but my email address is - ( [removed by moderator] )Serial Number: S/N - ()

The headset has been working perfectly since I bought it until some days ago when I noticed that if I have the volume a little too high, it starts cracking and eventually the right ear stops working ‘til I lower the volume.It normally doesn’t reach this level, but I’m trying to see a movie that has overall high volume and even with a low volume in which I barely hear the movie I can still hear the cracking, so this is now becoming a concern for me.I don’t have any kind of Razer software installed, only the drivers automatically installed when plugging in the USB-C dongle, which is the mode I use the headphones with.

Is it possible to get just the handset mount separately, or to obtain a 3D printable design for it—specifically in a 1:1 scale?

Is it possible to get just the handset mount separately, or to obtain a 3D printable design for it—specifically in a 1:1 scale?

The mouse won't connect to the PC with 2.4 GHz, and even when plugged in, no charging lights or anything else comes on. The sensor is on i can see it, but I don't know why the PC isn't detecting it. I already tried with another pc and nothing.

Hello, I had a problem with my Razer Kraken V3 Headphones . Today, my Razer Synapse 4 updated on 30-07-2026 . After that, the sound in my Razer Kraken V3 headphones became terrible. The sound began to fluctuate in volume and there is a feeling as if someone in real time turns the equalizer, so the sound becomes unbearable. Also, if you start watching a Youtube video for example, the sound only comes on after 2-3 seconds and after that it also sounds terrible.Part of what has helped is disabling “Sound Enhancements” or turning on “Disable all additional effects” in the Windows 11 sound settings. But the problem is that doing so disables the entire Razer Synapse 4 program (i.e. all my profiles, EQ settings, and THX Sounds (spatial sound)).hope this problem will be solved, as I have been using spatial sound and equalizer in Razer Synapse all the time.

When i try to adjust the volume it wont work at both ends, The power button does work but only for pressing, (which is changing modes) but wont power off when holding the power button. I will provide 2 videos of the problem if i need to privately dm since the description doesn't take videos, Thank you

Razer Synapse shows a ‘FIRMWARE UPDATE AVAILABLE’ message. I get sent to this page https://mysupport.razer.com/app/answers/detail/a_id/19821 where I follow the instructions to update the firmware. I am able to successfully update everything except for ‘BIOS Firmware Updater v2.02’ released June 30th 2026. I follow each step from page https://mysupport.razer.com/app/answers/detail/a_id/15235 yet it still does not update from BIOS version v2.00 to v2.02. What happens after I press update and the laptop restarts is Razer Synapse still showing the firmware update message and then the BIOS updater still says that I am on BIOS v2.00. I have tried to multiple solutions from previous threads but none of them have worked. Please help, thank you.

Hey I have the Razer Naga pro. S/N 632127H16205941Bought Order Date: 11/11/2022Order #BBY01-806700978770 Best BuySo well past Manufacturers warranty Been having this damned issue on and off for YEARS and now I’m fed up with it completely:Much like a LOT of users on here I am now experiencing Phantom scrolling, and it is VERY CLEARLY a SOFTWARE BASED ISSUE! Out of nowhere, seemingly random I will automatically start scrolling down. Which then makes using my mouse IMPOSSIBLE, the ONLY thing that fixes it, is either starting or stopping Synapse. When my system launches synapse launches, then sometimes I get the scroll down issue, I stop Synapse, it stops as soon as the program is killed, sometimes less than 2 minutes later it starts doing it again I open Synapse and AS SOON as I see the Naga Pro tab load in it stops.I have done the following:Reinstalled windows completelyRemoved the default windows mouse driver, (Same issue with or without, though I do believe installing synapse reinstall

is there a single update that could not destroy something?i got my workflow saved on razer mouse it mostly consist of macros which have smaller specific macros since its mostly just detail changing while keeping the restafter the new update my macros that yet have worked perfectly fine last week (No i did not change anything in them) stopped working Its seems that now if macro consists of other macros/loops and then of commands like click etc the stuff after macro/loop gets skipped entirly Synapse version Version 4.0. [removed by moderator] Added pic to be exact in what I mean This is single macro that has 2 macros inside the stuff behind the cross just gets skipped while last week it worked perfectly fine

Dear Razer Support Team, I hope you are doing well. I am reaching out because I am experiencing an issue with the microphone on my Razer BlackShark V3 X HyperSpeed when using it with my Xbox One X. The issue is as follows: the first time I set up the headset, the microphone worked correctly. However, after that initial use, the microphone stopped being recognized by the console. Currently, audio output works without any issues, but the microphone does not work in games such as Fortnite, and it is not properly detected by the Xbox system either. I have already tried several troubleshooting steps, including restarting the console, reconnecting the wireless dongle, adjusting network settings, and checking audio configurations, but the issue persists. I would greatly appreciate your assistance in determining whether this is a compatibility issue, configuration problem, or a possible hardware defect, and what steps I should take to resolve it. Thank you very much for your support. Best rega

Hello, I had a problem with my Razer USB Sound Card device. A week ago, my Razer Synapse 3 updated to 20240718 (3.9.630.62714). After that, the sound in my Razer Blackshark V2 SE headphones became terrible. The sound began to fluctuate in volume and there is a feeling as if someone in real time turns the equalizer, so the sound becomes unbearable. Also, if you start watching a Youtube video for example, the sound only comes on after 2-3 seconds and after that it also sounds terrible.I have tried many ways to solve this problem, including reinstalling Windows 11. I have described them in the Razer Synapse topic: https://insider.razer.com/razer-synapse-29/cracking-audio-and-sound-volume-fluctuations-in-razer-blackshark-v2-se-after-update-synapse-3-20240718-3-9-630-62714-65042.Also, other people who posted in the last thread had the same problem.Part of what has helped is disabling “Sound Enhancements” or turning on “Disable all additional effects” in the Windows 11 sound settings. But th

Hi,The right side armrest on my Iskur V2 chair is broken - a chunk of the armrest foam broke off. Is there a chance to purchase a replacement armrest as a separate part?Thank you in advance!

Hello Razer Support,I am reporting a repeatable battery-telemetry bug with the Razer Wolverine V3 Pro on Windows when it is connected through the 2.4 GHz wireless dongle. The controller works wirelessly, but Windows applications cannot obtain a valid battery level. A battery widget using the public Windows controller APIs always displays 10%, regardless of charging, reconnecting, or firmware updates.SYSTEM AND DEVICE• Controller: Razer Wolverine V3 Pro (Xbox/PC)• USB vendor/product ID: VID 0x1532, PID 0x0A3F• Connection under test: 2.4 GHz wireless dongle; controller is not physically connected by USB• Operating system: Windows 11 Home 64-bit, version 10.0.26200, build 26200• Controller firmware: 2.04.00_r1REPRODUCTION STEPS1. Connect the controller to Windows through its wireless dongle.2. Disconnect the USB charging/data cable so the controller is operating wirelessly from its battery.3. Read the controller battery through Windows.Gaming.Input.Gamepad.TryGetBatteryReport().4. Calcula

Hopefully the real razer support reading this here is my warranty claim, pls send me private msg for serial and further details. Having Razer Wolverine V3 Tournament Edition purchased approximately 3 months ago. Controller out of box intermittently developes severe unintended left-stick movement during gameplay sometimes locks and no way to stop (stick drift+). Additionally, pressing L3 (Left Stick Click) fails to register sprint correctly and triggers unintended movement. Firmware updated to latest available version. Profiles reset to default. Multiple USB cables tested. Issue persists. Xbox console restart or controller reconnect may temporarily resolve the issue, but issue returns randomly. Stock Xbox Series X controller functions normally on the same console.Attaching video link of problem: https://drive.google.com/file/d/1YOq5QZMdPQTQeNsMIRz8B7nOa0TPk_4a/view?usp=drivesdk 

The rubber feet on the bottom of my 2022 Blade 15 (RZ09-0421) are in need of a replacement. Where can I get official replacement parts, and are there any repair instructions?

 Hello Razer Support,I followed all the steps in your Secure Boot Recovery article (Answer ID: 20795) exactly as instructed.I successfully booted from the USB recovery drive and completed the recovery process.However, the issue is still not resolved.When Secure Boot is enabled, Windows fails to boot and shows the Windows Recovery screen with error code: 0xC0430001.When Secure Boot is disabled, Windows boots normally without any issues .Could you please advise on the next steps? Is there an updated BIOS, Secure Boot database, or any additional recovery procedure available for my device? Thanks.

Blackwidow v4 pro pressing B H Y and left arrow repeatedly. Ive tried cleaning under the keys, disabling synapse and removing the driver (followed by a restart). Nothing has worked

 recently purchased the Wolverine V3 Pro controller, and it was working great for a couple months, best controller I’ve ever had. I booted up yesterday to play and the controller will not connect to my Xbox series x. I am using the dongle. 1st troubleshooting method: The dongle is plugged in firmly. 2nd troubleshooting method: Both USB ports in my console were tested with reader I have. 3rd troubleshoot method: Turn off the controller, unplug the dongle, and factory reset the xbox. Plug it back in and try again. Didn’t work. 4th troubleshoot method: Plug the razer controller into the xbox series x directly with the Razer provided cords. Still didn’t work.  5th troubleshoot method: Plug the controller into my PC directly, and update the firmware. This worked and the controller registered. I did an update. The dongle did not need an update. 6th troubleshooting method: I repeated methods 1-4 from above, now with the updated firmware. Nothing. Also, I made sure the controller is in Xbox mo

I bought the 18" razer backpack less then 8 months ago and already 3 of the rubber handles on the zipper have broken off. I don't want a return cause I love the backpack I just want new zippers. I don't want to use just any old zipper. 

Hi,i lost my dongle for my Razer naga v2 hyperspeed. where can i buy a replacement dongle ? greets Roel