Razer Support

Just bought from oficial Mercado Libre store and it doesnt work with Razer Synape?I bought a white one a few days ago but it tought it was fake so i returned it  since it didnt connect with synapse now i got one from an original site and it still doesn’t workAlso tried to register Serial Number but it didnt recognize it.  

Got the Basilisk V3 in November and a few weeks later the Blackwidow V4 Pro. Been loving them until a few days back when all of a sudden, when rebooting or cold starting the computer, the keyboard and mouse are lit but once I get to the Windows Welcome screen after about a minute, the keyboard lights go out (except the numlock indicator) and the mouse freezes on whatever color it was at the time. After I log in to Windows, it all starts working fine. And if I lock the computer, they stay lit. The funny thing is if I uninstall Synapse and Chroma, they work perfectly, but I didn’t pay about $240 for both kb and mouse to not be able to program them or use the Chroma.I’ve uninstalled and reinstalled Synapse/Chroma several times, but as soon as it gets installed, the issue comes back. Support just wanted to replace the kb (not the mouse) without any troubleshooting but I don’t think it’s a hardware issue.Any thoughts?

Hello, My Razer Seiren X used to work perfectly, but recently it stopped being recognized properly. Windows now shows it as “USB Advanced Audio Device”, and the audio quality has decreased. Synapse 4 does not detect the mic at all.Here’s everything I’ve tried so far:Uninstalled and reinstalled Synapse 4 and other Razer software (Cortex, Chroma SDK). Removed leftover Razer folders and drivers from: C:\Program Files\Razer C:\Program Files (x86)\Razer C:\ProgramData\Razer %AppData%\Razer Checked Device Manager for hidden devices and uninstalled any old drivers. Plugged the mic directly into a USB 3.0 port (no hubs). Disabled USB selective suspend and switched Windows to High Performance power plan. Restarted multiple times with and without the mic connected.Despite all of this, the mic still shows up only as a generic USB audio device in Windows, and Synapse 4 does not detect it.

Giúp tôi vô hiệu hoá xác thực 2 bước (2FA).Mã dự phòng tôi nằm ở máy cũ, nay không dùng nữa. CÁC BẠN GIÚP TÔI VÔ HIỆU HOÁ XÁC THỨC 2 BƯỚC VỚI Ạ

So, I’m having an issue where my razer basilisk ultimate will blink red around the scroll wheel even if I’ve had it charging for a while. When I load up synapse to check it, it shows that the mouse is at 4% and no matter what, it stays there. The mouse seems to be fully charged and works fine due to me using it for hours without issue. The light resets to its normal rgb when wired. I’ve updated the firmware and checked on another pc but nothing stops the blinking red light and synapse showing the battery is at 4. Is there something I can do to reset/stop the light? 

Hello, good morning, don't be tired.I bought a Razer Black Shark V2 headset. When I tried to register it, I got an error that the headset had already been registered. But it wasn't like that at all. I bought it new. Thank you for checking. I will give you all the codes and serial numbers.(Removed serial number)P/N: (removed product number)

I have a Tartarus v2 (RZ07-0227) that ive used for the last few years, hadnt had any issue with it at all. I saw on the synapse that 3 was being retired for 4 and i bit the bullet. fully uninstalled 3 downloaded and installed 4, plugged it in and it lights up fine so i didnt play anything right away so i just thought all was normal. finally went to played something later that night and only buttons 17-20, the scroll wheel and the dpad work. synapse doesnt recognize any of the buttons or even the profile change button. i uninstalled 4 and reinstalled 3, tried on my laptop and rog ally. nothing has fixed the issue. what can i do?

Dear Razer support team, My razer Book 13 - RZ09-0357 has randomly got a black screen (device Purchased from best buy on 03/2023). The device works fine with an external Monitor. I tried updating the graphic driver to a newer version, performing a system recovery with no improvement. The touch screen and face ID/Cam work just fine. I tried shining light at an angle to the screen in a dark room and I can see a dimmed view of the home screen Can I get further support from Razer on this issue?  Thank you

I am experiencing a progressive audio quality issue with my Razer BlackShark V2 Pro headset.The Problem: At the start of a session, the audio is perfect. However, after 30 to 60 minutes, the quality begins to degrade. It starts with a scratchy texture and eventually becomes very "muddy."Current Workaround: Unplugging the USB dongle and plugging it back in immediately restores the audio quality, but the issue eventually returns.Troubleshooting Steps Taken: Firmware: Verified the headset is on the latest version. I discovered the dongle was outdated and have since updated the dongle firmware. Results after Update: The audio still degrades, though it happens slightly slower now. New Issue: The firmware update introduced a constant, slight white noise that wasn't there before. Hardware Setup: Port: USB 3.2 Gen 1 Type-A (Tower port). Connection: Using the provided Razer USB Dongle. Has anyone encountered this specific degradation issue or the white noise post-update?

I just bought a new keyboard cuz i started noticing that my L-Crtl isnt working in games or normally. it started to work fine for a few days and then it started to not work again. I found the solution with exiting synapse and was wondering if there is a way i can fix it and have synapse still running for some of my macros and lightings

Hi guys. I want to change my phone number but the old number is deactivated and not able to get live support. Email is still working. Thank you!

I need to get a new dongle but they don’t sell the one i need. Where do i obtain one? 

The last synapse download swapped the default mapping from tilde to escape. I depend on that button working as it used to, and there seems to be no way to switch it back on the synapse-app that I can find. This is the only button that has been swapped with its FN-counterpart. I can’t just re-map it back (I think?), as I can’t find a way to remap both the button, and a fn-modified version of the button. Any ideas? Have I pressed a shortcut and changed a setting? And is it theoretically possible with a work-around?

I’ve been having this issue for about a year. The mouse wheel on my Razer Viper V2 Pro does not work at all — it doesn’t scroll up or down. I tried cleaning it with compressed air, which only helped for about 30 minutes. I’ve also reinstalled the software several times.The only thing I haven’t done is open the mouse, since I don’t have replacement gliders. I’m not sure if there is any possible solution considering that one year has already passed. It was very expensive for me to buy this mouse, and I really wouldn’t want to have to buy another one.Thank you for your help.

Hi,I encountered a Secure Boot Violation warning after I updated my bios firmware on my Razer Blade 15 advanced moments ago. I can only head back to my PC after I disable the Secure Boot, but afterward, I cannot play games on my Razer anymore due to Secure Boot being turned off.Can anyone help me out?  

hi, i searched through the entire support page on razer.com and can’t find anything that helps me with support for my backpack. my zipper pulls broke off and i’m wanting to get them replaced. please help 

How do I know this product's correct manafacture date?

Hello,I am contacting you regarding my Razer headphones, serial number: HN2121D13402842.I received them as a prize from a Telegram channel giveaway. The device is currently in my possession; however, when I attempted to register the headphones to activate 7.1 Surround Sound, I discovered that this serial number has already been registered by another user.In addition, when connected to my PC, the sound quality is very poor, while everything works correctly when connected to my phone. I believe this issue may be related to the device registration or software.I kindly ask you to: Check the registration status of the above serial number. Unlink the device from the previous account. Assist me with proper registration and activation of 7.1 Surround Sound. Advise on a possible solution for the poor sound quality when connected to a PC. My contact email is: arshadprovince@gmail.comThank you in advance for your assistance.Best regards,

Today I was prompt into purchasing a razor gold card off Walmart. I was unaware of what it was and wasn’t prepared to put money into it. I really need a refund

7.1 не приходит код активации на почту

Hello Razer Support,I’m contacting you here because the regular Keyboard Support form does not accept my serial number.  My device is a Razer Huntsman V3 Pro Tenkeyless .The keyboard powers on and shows RGB lighting, and the volume wheel + media buttons work normally.  However, none of the standard keys (letters/numbers) respond at all.  I have already:- Installed the latest firmware (v1.04.00)- Reinstalled Synapse 4- Tried full reset (Esc + Caps + Space)- Tested on multiple USB ports and PCsNothing helped, and the issue persists. It seems the keyboard is stuck in analog input or bootloader mode.  Could you please help me by sending the **Bootloader Recovery Tool** or a manual firmware reflash utility to restore the keyboard?My serial number: (Removed serial number)  Firmware version: 1.04.00  Windows 11

مرحابا دعم ريزر كولد لقد فقدة رموز المصادقة في محفظة ريزر كولد ولدية اموال 600$واحاول ان اقوم وبحب الاموال للاسف يطلب مني رمز المصادقة الرجاء مساعدتي وشكرا

I Did purchase a headset of razer blackshark v2 X from a place called sigma store that apparently you already partner with. However, I saw that there is a card but I don’t have the activation code for the headset to enable 7.1 Surround sound. 

Hello, I have the PC version of Nari Ultimate. Can I connect the Xbox version to the PC version using a dongle? Will it work that way?