Razer Support

I have bought a razer blacksharkv2 2 years ago and i didnt get the code for the surrounding audio and i wanted to register the product today but i seem to have  lost the product number , i still have the serial number and the date of purchasing the product plus the proof of that so i was wondering if there is anything i can do  

Since I got my keyboard, I've always connected it to my PC using the original charging cable (Type-A to Type-C).So I rarely paid attention to the battery, but I’m pretty sure it usually stayed around 90–100%.After using it for about three years, I switched to 2.4 GHz mode a few days ago for some reason.It seems the battery ran out yesterday, but I didn’t realise it until this morning.I quickly plugged it back in using the original cable.The battery showed 5% at first (it had even shown “–%” before I plugged it in).After about two hours, it was still at 5%. Then, after quite a few more hours, it reached 7%, and eventually 8% an hour later.It's now at 8%.I’ve tried things like resetting the keyboard, but that didn’t help.What else can I do to fix this? Could the battery be dead? Should I just leave it plugged in and wait longer?Thanks <3

Hi,After updateing the keyboard, the original cable doesn’t work anymore with the keyboard, I try with other random type-c and keyboard still work without any problem. Using original cable and keyboard disconnect randomly, razer synapses display disconected and windows doesn’t detect keyboard. Again, no issue using other cables why ? Best regards,

Dear community,I am encountering issues with my Razer mouse and headset since Synapse 4 last update and firmware updates. With my Razer Cobra Pro mouse (and Razer Mouse Dock Pro):When keys are remapped on Synapse 4 (with keyboard keys or macros), they just don’t work if the mouse is used in wireless 2.4 mode. The buttons do nothing.These custom bindings only work when the mouse is used with the USB cable.This issue is caused by Synapse 4 since everything works perfectly with Synapse 3.Also, the mouse appears as “HID-compliant mouse” in the device manager when used in wireless mode (but it doesn’t seem to impact Synapse 3).  With my Razer Kraken V4 headset: This one is causing me a lot of trouble. I hones

Hi,I was attempting to add my phone number for 2FA and set up Google Authenticator on my Razer account yesterday. However, when I tried to add my phone number, I received a message saying:"Your account has been locked. Please contact customer support for more information."I submitted a support ticket right away, but so far, I haven’t received any response. Live chat has also been unavailable the entire day.Could you please help check the status of my account and assist with unlocking it? I’d like to complete the phone verification and continue using my account.Thank you for your time and support.Best regards,Razer ID :  AY.zoabii   

I bought the headset in 2022 (Razer Barracuda X). After three months, the dongle stopped working it was no longer detected by the PC overnight. I reported the issue, and they had to send me a new headset since there were no dongles available (I searched online to see if there were any replacements, and the only one I found was on the Razer website, but it was out of stock).Today, the dongle has broken again it worked yesterday, and today it doesn’t. Unfortunately, the warranty expired on the 19th of this month.I'm not asking for anything to be sent for free. I just want to know if there is any dongle available for purchase on the Razer store, and if not, what alternatives I have. Thanks

I got the same problem with my Hunstman v2 Analog full size but my keys are F8 - enter o p / and the left arrow. Now i can type just need to uninstall synapse with a full unistaller but the issue begin with synapse 4. Before update to synapse 4 i got the 3 and everything was flawless and now i doesnt even work with s3. 

My USB dongle for the Razer Blackshark V2 Pro (2023) was broken and I am in need of a replacement. Support (Phone) stated none were available for purchase as a replacement, is this correct? Is there some possibility that some may be available and phone based tech support is not aware?Thanks for any assistance with this.

Hi everyone,I’ve been having a strange issue with my Razer BlackShark V2 Pro 2023 headset.When I use the headset over Bluetooth, the microphone works perfectly fine in all apps. However, when I switch to Hyperspeed (2.4 GHz) mode, the microphone completely stops working.What’s weird is that in Razer Synapse I can hear myself clearly through mic monitoring, so the mic is definitely picking up sound. But in every application (Discord, Teams, games, Windows mic test, etc.) the microphone doesn’t transmit any audio at all.Has anyone else experienced this? Is there a fix or setting I’m missing?

I lost my wolverine v2 pro, I bought white v2 pro dongle on ebay, but now I tried to pair them together but it doesn't work, or do I have to buy the black version

Hi there. 1st time posting. hoping to get in contact with support in finding a replacement usbc to usbc cable for the leviathan v2 x. 

I have this problem and I have asked about it several times and no one wants to help. The headphones are new and I have been searching for a solution for days but to no avail. Is there a solution or way to get rid of these headphones?

I have been using this Razer account for a while and now I have lost access to my two-step verification device and backup codes. Recently, I topped up $5 into my account but cannot use it due to the two-step verification issue.

 after Firmware v2.02.00_r1 i started noticing the bumpers doing double inputs when pressed one time 

I picked up the V3 Pro last week, I'm on the latest firmware but I'm experiencing weird micro movements in games like Valorant. And call of duty There will be clear moments where my crosshair flicks down half a inch without any input. It seems to be only downwards but in a perfectly straight line. Does this seem like a sensor issue, defective also some time its too heavy to move and some time move slow and fast at the same time 😔 😔 😞 😞 

hi there im confused onto how to get onto to camera settings to change them to suit my room lighting 

When I use my Razer Viper Ultimate with the cable, It works fine, but when I use It with the dongle vía bluetooth, It starts to turning on and off, and It makes It unusable, this happens even if It is connected to another PC or even if the dongle isn't plugged into a PC

I need spare parts for my iskur chair. if there anyway to obtain these parts? thanks 

Hi,I have a newish Windows 11 box and Tartarus pro. Every few weeks when I power on the PC the tartarus pro lights up but has no keymapping. When I type on the keys nothing appears in word/notepad/and the mappings that used to work fine in games do nothing. The joystick bit does still to work however. The tartarus pro is recognized in Synapse 4.0 and the profile defined there is correct. The profile I want is set as the default and the device is linked to the game. In the past I have rebooted, deleted drivers, rebooted, uninstalled synapse, unplugged the tartarus pro, rebooted, reinstalled synapse, rebooted, plugged the tartarus pro into a different USB port and rebooted again. At some point in this sequence it will start working again. As of now it still isn’t working. Any ideas gratefully received.Michael.

Since Razer has made it impossible to contact them I thought I’d post on this and hope for the best. I’ve been using the Razer Nari Ultimate for  years now, the headset has worked perfectly until I lost the dongle. The dongle for my headset is not in the shop & I think I have tried everything in terms of DIY fixes, dongle recovery tool, pairing tool, I even tried a 3rd party dongle and that doesn’t work either, even when trying to use the recovery tool. I dont trust places selling the ‘official’ dongles for 80e so I’m hoping someone will see this and know of a solution. Its a great headset and I would not want to be replacing it cause of such a small issue.  Please help lol 

I have a blackshark V2 pro Xbox version and the mic is not working. I updated the headset and dongle to the latest version and it still doesn’t work.

Dear Razer Support Team,I hope this message finds you well.I am writing to report an issue I’m experiencing with the product registration process for my newly purchased Razer BlackShark V2 X. I bought the headset today from Bangladesh and attempted to register it via your official product registration portal to receive the 7.1 Surround Sound Activation Code.Despite multiple attempts, the registration portal states that the product has already been registered, even though I have not registered it before. This is very confusing, as the headset is brand new and was purchased just today.Here are the details for your reference:Product: Razer BlackShark V2 X - Black Date of Purchase: (*Date of purchase omitted)Country of Purchase: (*Country omitted)Email Used for Registration: I have no IDEA which email but my email address is - (*Email address omitted)Serial Number: S/N - (*Serial number omitted)I would appreciate your prom

this product is already registered IF YOU DID NOT REGISTER IT PROBLEM  I want a solution 

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I have bought a used mouse and when I got it, it was fully charged. when I started using the mouse everything worked fine. I used it for about 4-6 hours before it died. Then when i tried charging the mouse the mouse only charged to 36% then stopped charging. I then started to use the mouse after noticing that i was no charging past the 36%. i got it down to 20% and then tried charging again but the percentage would not go past 20%. My problems at this moment is that the percentage is at 0% but the mouse last hours wirelessly, the mouse wheel will blink red. I'm guessing it thinks its dying. I cant use the RGB because of this.Things I tried to fix this problem:Reset and update both the Mouse and the Dock. Clean the contact points. Uninstalled and Updated my Synapse to the Beta because I had an older version of it. No Change. Tried charging the mouse through wired and the dock. Used different computers and different USB slots.