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  • 42,760 Threads
  • 61,343 Replies
42760 Threads
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Razerfannn12
posted in Razer Support
Razer Viper on console

How do I get all 4 binds to work on console. Both of my left side binds work just not the extra two on the right. I play on the PS4 if that helps.

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Razer.Speedcr0ss
2 years ago
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KonamiCode
posted in Razer Support
Kiyo Webcam is Unreliable

I've had a Kiyo webcam for 1-1.5 years. Long enough to be out of warranty, it appears. This is the most unreliable computer peripheral I've ever owned. Currently, it is showing a blurry, unfocused picture. I've tried everything short of re-installing the drivers, since I re-installed last week. If it's not the blurry issue, then the picture is skipping/glitching constantly. And if there are no issues, that's great! But I have honestly not gone more than a month without some issue. Re-installing drivers helps sometimes, but other times, I just have to wait it out. Razer, do you have any suggestions? Are you working on updates to make this product more reliable?

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K
2 years ago
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boardOrangeSodabyte311
posted in Razer Support
Pending transaction

Plz help my transaction pending about an 24 hours ID: (omitted) somone please help me

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Razer.Speedcr0ss
2 years ago
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webRoyalBluebit673
posted in Razer Support
Does Barracuda X Support Surround sound?

Hi ! As the title said does it support ? My box does not come with a activation code. And tried to Register my product to website as it said there will be some activation code will be sent in my email and nothing sent. does that mean it isn't support my headset?

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Razer.Speedcr0ss
2 years ago
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JDave7
posted in Razer Support
Activation Code for 7.1 surround sound

I damaged the activation scratch card code of my Razer Blackshark V2 X, can I get a new one?

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Razer.Speedcr0ss
2 years ago
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ChronochaosAsura
posted in Razer Support
Purchased new razer blade and can't add warranty.

I just bought a new razer blade 17 with max specs early 2022 model. I received it on the preorder release date Which was 2/22/22 I haven't even owned it a day and it says I cannot add razer care! I bought mine from the US Razer.com store. Then I go to ask customer support for help and they say I should be able to add it but they have no idea why the website won't allow me to so thy open up a support ticket and I was told within 1-3 business they will have the issue resolved. It's been over 3 business days and nothing is resolved nor do they even respond with anything in email other than saying "we will respond to you within 1-3 business days" this customer service is not good at all. Please someone from razer look into this matter...

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2 years ago
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ShadowHawkNL
posted in Razer Support
New ear cushions

I really need to replace my current ear cushions of my Razer Thresher 7.1. I've replaced them once before but now i cant find anything on the internet to buy them where i did before (in a official razer box for new cushions ). Anyone that can help me find what i need.

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2 years ago
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Sneakerd
posted in Razer Support
7.1 Surround Sound Activation Code Unreadable

Hello, I recently bought a Razer Blackshark V2 X, and unfortunately, I scratched too much of the activation code leaving it ruined and unreadable. Is it possible if I can avail myself another code for my product?

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Razer.Speedcr0ss
2 years ago
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dailyconnectAzureMist544
posted in Razer Support
Help with Mic

Hey guys, so I recently purchased a Razer BlackShark V2 X for my new PC. Everything is working perfectly except the mic. Windows seems to recognize the device and I can select it as the input, but whenever I try and speak using it, the only thing that comes out the other end is static. I watched the troubleshooting video, and i'm at the point where it says to use Synapse. The issue is that I lost the card that had the ID on it in that came with the headset (idiot move by me) I can send proof of the headset, or the payment, and I still have the box. Any advice is appreciated especially for trying to fix the mic.

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2 years ago
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sandrofranciscodearruda
posted in Razer Support
Recarga

Boa tarde venho me comunicar com vcs, pra fiz uma recarga e não recebi o crédito, porém preciso para fazer uma compra desde ontem

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S
2 years ago
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Chase24_26
posted in Razer Support
Razer chroma studio acting weird

I have a Razer blackwidow keyboard and it isn't working with chroma studio. I can see the keyboard in razer synapse and everything is mostly fine but chroma studio won't allow me to select my keyboard for editing. It seems like chroma doesn't recognize that I have a keyboard. My mouse works fine with chroma and doesn't have any problems. Anyone know what's wrong?

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2 years ago
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polyjayInsider Mini
posted in Razer Support
[Kishi] How long does it typically take to be contacted about a replacement?

Hi. I made a request back on January 7 to fix/replace a broken Kishi. They said they'll send me another email once they've approved the replacement. Does anyone have experience with how long this might take?

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P
2 years ago
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IchKaufebeiLidl
posted in Razer Support
.Net Problem with Synapse

Just a normal day starting my pc then i reconized that razer synapse doesnt start i searched everything up till i find an error in the event manager it is saying the process got stopped everytime i start my pc the problem stays please. I bought an new mouise and cant change dpi, macros, rgb, and other settings please HELP!!!

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I
2 years ago
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UraGan_444
posted in Razer Support
Мой код активации не работает

Не работает код активации, вставляю, кто-то уже использовал его. Помогите буду рад

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U
2 years ago
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Pineappleawesomeflow195
posted in Razer Support
Minor Controller Problems

My Razor Wolverine Ultimate controller recently started experiencing stick drift. I cleaned my controller to the best of my ability but it still happens. Should I return the controller because it is still under warranty? And if so, what do i need and how. Or should I continue to troubleshoot to see if I can fix the problem. What are some other possibilities that I could do to fix my controller?

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2 years ago
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Arijan9
posted in Razer Support
Razer Surround sound app boost volume of apps after I turn them down.

So basically when I lower any game/program volume(in-app) it gets quieter for 2-3 seconds like I wanted then it gradually gets louder to the point it was at. Its frustrating when chatting on Discord and can't lower game volume to hear my friends. I hope this gets fixed soon.

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2 years ago
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FrogToken
posted in Razer Support
Naga X and Naga Classic issues

Hi guys, I purchased my first "gaming mouse" 3 months ago, which was the Naga X, having an issue where it disconnects and no longer works, (doesn't show up in Razer Synapse) yet it still is lit up as if it's plugged in. I figured maybe I just got unlucky so I went and purchased the Naga Classic 3 days ago. The Naga Classic does not disconnect like the Naga X, but the RGB will turn off, and then none of the side buttons will work. But will sometimes go back to normal. I have tried uninstalling and reinstalling Synapse I've tried different USB ports Updated all of my drivers Hoping someone may be able to help, I really do like these mice they feel great and worked remarkably when they were working properly! Thank you, Matt

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F
2 years ago
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Microkiller77
posted in Razer Support
Question about #razerstreamer program

Hello everyone,just got accepted into the #Razerstreamer Program, but i wanted to ask something.i applied when i was streaming on facebook,and its been almost 2 months since i moved to trovo,and im using my facebook page to post when im live on trovo and when im posting new videos on tiktok and stuff.does this affect anything?

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Razer.Speedcr0ss
2 years ago
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Winestab
posted in Razer Support
Question about my Tartaus v2

So I'm trying to set up my Tartarus v2 and I have registered it. However it doesn't seem like Synapse has recognized the device. When ever I try to use the Synapse program to create a profile to set up button etc the only thing that comes up is Register your Razor product (Which I did), Vistit Sore and View compatible devices. I'm confused.

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2 years ago
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bizbyteSmokyTopaz498
posted in Razer Support
Why internettt

I enter the pin then internet connection lost before i confirm and reload, and second time i try to reload its say it pin already redeem but i didn't get the gold coin howwww??

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2 years ago
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TheHansManZA
posted in Razer Support
Razer Streamer Available Media Assets

Good day Razer, Razer Community, Whilst I am still new in this community, works been keeping me busy and have not been able to get to everything. So here we are, and its with great privilege to have been able to join, though the prizes I wont be able to claim unless I give it away to a viewer that resides in the specif region(s) in which they can be claimed in, I would hope to soon have this changed and have our Country be sitting on the drop down list as well. Now as a streamer and content creator, I have attempted to check if the Media Assets (branding) is available in some form to incorporate into the overlay or the background images of my Live streams, Unfortunately I have not been in success with this. If this is available, and by means of having a authentic loge, shared by Razer for Razer Community to use through strict regulations this would help showing off and sit better with Viewers Knowing, that you are a verified Razer Streamer (I know, still working towards an Affiliat

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2 years ago
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CaptainDaddy76
posted in Razer Support
Error: Serial Number is Unknown when Trying to Register Product

Hi Guys! So I have just unboxed my new Razer Barracuda x headset, and tried to register it on the Razer site so I can have the 7.1 surround sound device to use with it, but I keep getting the Serial Number is Unknown error, even though I have triple checked how I have entered it and tried to swap 1's and Zeroes for "O"s but no joy with any of the combinations. Could I get a little help, please? Many thanks

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J
2 years ago
1
131690
posted in Razer Support
Nari ultimate headset don't work on Xbox

I don't if this is a personal problem but i the headsets from BestBuy and on the box says it works for Xbox(USB nor wire work) I own a Xbox one s

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Razer.Speedcr0ss
2 years ago
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ChelLive
posted in Razer Support
No suround sound code.

I recently bought a Kraken V3 X headset but there was no surround sound activation in the box.

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2 years ago
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DarkBlueGraygeosigns878
posted in Razer Support
Genshin In-Game Bundle

Yesterday, I've pre-order the Razer DeathAdder V2 Pro - Genshin Impact Edition, but I didn't receive my code for the Genshin Impact In-Game Bundle. The offer is valid until march 10 2022, and the code expires on the 30th of this month It say "Your Genshin Impact In-Game code will be delivered with the redemption instructions to your registered e-mail address up to 20 business days after delivery confirmation of your order." So, since the pre-order is for the 28th february, I'll receive my code after the 28th ? Since that can take 20 days and the offer is valide until the march 10th, am I guaranteed to have my code ?

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Razer.Speedcr0ss
2 years ago

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