Razer Support | Razer Insider
Skip to main content

Razer Support

-

  • 42,958 Threads
  • 61,587 Replies
42958 Threads
R
ronboe
posted in Razer Support
Razer Kraken 7.1 Audio and Microphone issues

Greetings all. I've recently been having issues with my Razer Kraken 7.1 Headset making a crackling noise then the audio cuts out temporarily and microphone cutting out permanently. Only temporary fix is unplugging it and plugging it back in. This is no long term solution and I'm at a loss right now. I need help figuring out if it's either a software or hardware issue but have had no luck so far. Any help would be appreciated!

3
Razer.Speedcr0ss
4 years ago
D
Damnits
posted in Razer Support
Bought a Razer Kraken X. I have speaker trouble.

Hey, first time posting here I just bought my first Razer product, a Kraken X headset. The speakers make a wierd crackling/popping noise, and it only happens on my PC. If I use it on my iPhone, its fine, no crackling noise at all. What do I do?

4
Razer.Speedcr0ss
4 years ago
C
cgcjaguar
posted in Razer Support
Failed to load balance

oh well today i just tried to add razer balance using paypal for like 20$ and it worked , then i tried to add again it started to give me some kind of Error , i thought it's my paypal issue then i purchased razer gold gift card online and tried to redeem it then i got the same error "failed to load balance" then i tried to Bank master card also got same error , i tried another bank master card also same exact error , so i'm kinda sure now it's not my payment methods issue but it is Razer System is somehow glitched , i mean when we add credit using Razer gold gift cards that way it must work because you guys producing those kind of cards and adding them to online shops for sale , so what am i supposed to do ? i already contacted the support and i wish i did not because Razer support is aweful , i ask them where is india they tell answer me we have no panana sir , i tried many times before and the guys who answers the tickets literally does not understand english or maybe they just too

5
Razer.Speedcr0ss
4 years ago
F
floodth3sky
posted in Razer Support
Firefly Cloth Edition showing up as Hard Version in Synapse?

Hey all, hopefully the right place to post as new to the forums. when plugging in my Firefly Cloth mouse mat into my blade 15 it shows up as the hard surface version, repeat installs/uninstalls and different USB ports don't change anything? does anyone have any ideas how to resolve this? not a massive issue, its just that when recognized as the hard version the logo in the top right doesn't show or light up. Thanks

1
G_Leland
4 years ago
T
tgoVIPER
posted in Razer Support
Ark (Windows store, not Steam) won't add to Cortex

Anybody know the trick to add Ark to Cortex? It's the Windows 10 store version, and not Steam.

1
Razer.Caziel
4 years ago
S
Sn0wHound
posted in Razer Support
Razer Kraken Kitty Edition - NOT CONNECTING AT ALL!!!!

Alright... I am at my wits-end on this one... I bought my partner one of these headsets as this is what she wanted, on her Desktop it WILL NOT CONNECT at all HOWEVER on my Desktop and both of our Surface Pros it works just fine so I understand this is a hardware issue. I have tried everything that I can think of trying to get this to work and I have no idea now. Things that I have tried are: 1.Remove Synapses + all files regarding 2.Remove all drivers associated with the Headset 3.Try multiple different USB ports ranging from 2.0 to 3.0 4.Try a powered USB 3.0 hub (I know this would do nothing but I am trying everything) 5.Update every single driver all the way to firmware update for Bios... 6.Install Synapses 2 (Legacy) 7.LASTLY!!! I even just tonight, on my only day off from work decided to just completely nuke the computer and format every single drive, do a complete fresh install of Windows 10 Pro x64 including fresh drivers BEFORE

1
Razer.Caziel
4 years ago
V
ViridianGreenclassic006
posted in Razer Support
Need help about my Blackwidow Tournament Edition 2014 (Not the Chroma one)

Hello, does anybody know why every time I click C on my Blackwidow TE my capslock, "/"key, "v" key, "x" key and enter key works in the same time ? If you do, please help.

1
Razer.Caziel
4 years ago
T
talac
posted in Razer Support
Laptop Shuts Down on Startup

So I’ve been having an issue with my razer blade 15. Randomly today my battery just stopped being charged. It shut down after losing all its battery even though the charger was still plugged in. I tried starting up my laptop again and it shut down after maybe 5 seconds. If I’m lucky I’ll reach the login menu. Sounds like a battery issue but it doesn’t even turn on when the charger is plugged in. I live in Australia so it’s hard to get help from local computer technicians and I have heard that I’m likely to have to send it overseas, a process which can take over a month. I’m also not under warranty anymore and assume this will be an expensive process. Unfortunately I’m a broke uni student and desperately need this laptop for the software that my university doesn’t even provide. Any advice?

1
Razer.Speedcr0ss
4 years ago
G
Ginhmana
posted in Razer Support
How to get the reward for being in a Razer store.

I have been in a Razer store in London and i wonder how to get the reward

0
G
4 years ago
Y
yunpeng.du
posted in Razer Support
Can Razer release a provisioning package for new installed OS?

Hi Razer support, I think for various reasons, users may not use the F9 system recovery option, for example: Replacing a larger SSD The recovery partition is with old OS versions Just install new OS and have the disk formatted (which I did, accidentally:frown_:) After OS installed, I really want my Razer theme back, otherwise I am facing to just another desktop, not my beloved Blade 15 Mid 2019 Advanced... Can Razer make an OS provisioning package like this, so users can just click and enjoy official Razer OOB experience and OS themes again, like travelling back to the day I received my Blade? BTW, to get similar recovery capability, I created a fat32 partition, copied latest Win10 image files there. Then it works when I really need to reinstall, by booting to cmd and run the setup.exe. The best part is, the recovery image can be updated in the future. I guess the build in recovery image cannot be upgraded.

1
Razer.Speedcr0ss
4 years ago
S
sleezykicked
posted in Razer Support
Razer mamba wireless left click keeps double clicking

My problem is pretty simple actually, my Razer Mamba Wireless' left click keeps double clicking when I click once only. The mouse is not even a month old and absolutely nothing has been spilt on it or have i ever dropped it. I've heard that blowing into the mouse can help it by releasing some sort of built up static but that has not worked, please help anyone?

3
Razer.Speedcr0ss
4 years ago
T
ThePanzerPleb113
posted in Razer Support
Microphone quality is terrible and quiet, and sound volume is terrible.

razer kraken te is by far the worst headset existent id rather those one sided headphones you get with your xbox 360s inconsistent as fuck every new game I have to adjust the volume and my microphone volume is fucked up

1
T
4 years ago
F
frontinteractive063
posted in Razer Support
Deathadder faster clicks per second macro?

Hello fellas, just bought a deathadder elite and tried macros, before this mouse I had an old "bloody gun3 v3" which I written a macro that just presses mouse1 button again and again as long as I hold mouse5 button, it clicked 140 clicks per second. I tried the same thing with this mouse too however it only reached to 50 clicks per second, so I thought I'm doing something wrong here. The macro I'm using is just "left mouse down (0s delay) then left mouse up (0s delay)". I do have the macro i wrote for bloody gun3, but since macros don't translate mice to mice I need something new here. Can anyone help? And yes, this is for cookieclicker. For testing your macro you can use the site I used. edit: now that i loked at my old bloody gun3 script, i used "ms" there instead of "s" however razers program only allows down to 0.01s, which a ms is a 0.001s so is there a way around the ui that i can just write it manually?

2
Razer.Speedcr0ss
4 years ago
A
Ahnernoch
posted in Razer Support
Feature Request for Synapse Razer Blade

Hello, I do have an Razer Stealth Blade Late 2019 GTX Model. When I use my laptop on battery of have those nice options to select power plans in the Synapse Software. Anyway why dont you add an option for the plans to disable the dedicated GPU? When I use my laptop on battery only for office works or web browsing the GTX keep activated. When I check the power draws its in idle 2,5 - 3 Watts for the CPU and another 3 Watts for the not using GTX. When I disable the GTX in the device manager I do have a power draw of 3 Watts less and therefore much longer battery runtime. Shouldnt this happen automatic? If not could you give us at least the option to do so with a power plan inside the synapse? I think battery life should be a big concern with laptops and you could easily get a lot of additional battery life by doing so. I am pretty sure nobody keeps playing games on the laptops on battery with the dedicated GPU.

1
Razer.Speedcr0ss
4 years ago
N
nexusthinkAero412
posted in Razer Support
Raiju Tournament died?

Hello, i was using my Raiju Tournament without any problems on PS4 and PC until yesterday. Today it stopped working with Bluetooth (PS4+PC), it is only working by using the USB Cable. If i try bluetooth the Controller is Blinking Blue all the time. I tried 9342 times to pair it again with PC/PS4/iPhone and so on but it doesnt want to work, also i charged it for several hous with the original cable. What else can i do?

1
Razer.Speedcr0ss
4 years ago
L
leetcountyLightGreen611
posted in Razer Support
Razer Raiju no vibration on pc

Hi, my name is Cristian and my controller raiju on pc dosen't work the vibration

1
Razer.Speedcr0ss
4 years ago
E
e.roy.carlson
posted in Razer Support
Razer Base Station Chroma Lighting Issues

So. I bought a Razer Base Station Chroma two days ago, and it arrived yesterday. From the get go, I had problems with it. When I plugged it in to my computer, it would work for about 20 seconds before my 'wave' lighting would freeze, and Razer Synapse would show that my Base Station was no longer connected. After 5-10 seconds, it would reconnect and repeat this cycle. I figured it was a problem with the amount of power it needs, so I bought an ANKER powered USB Hub (Basically, a USB plugin strip that connects to my laptop and a wall outlet). This has not solved my problem. (Also, when I have my Goliathus Extended Chroma and Firefly V2 plugged into the USB Hub with the Base Station, they freeze in time with the Base Station. However, I unplug the base station, they work fine off the USB Hub. Similarly, when I have them both plugged into my computer, they work fine unless my Base Station is plugged in as well.) Would anyone happen to know the power requirements of the Base Station Chroma

1
Razer.Speedcr0ss
4 years ago
S
sozzle
posted in Razer Support
Razer Blade 15, lip misalignment

Howdy - I received my Razer 15 and it's perfect. The only thing, the top lid and the case are slightly misaligned. Can I fix this myself by removing the bottom case + loosening the hinge screws + align? Is there a secret to how you're supposed to re-tighten the hinge screws + the screws on the bottom of the laptop body? (Apple Macbooks require that you tighten them in a particular order so as to ensure the case lays flat - apple sux) Thanks a bunch! j

1
Razer.Speedcr0ss
4 years ago
S
Stukad
posted in Razer Support
Latest Synapse update causes FPS drops and stuttering in RDR2.

I noticed that my Razer Synapse was updated today. I launched RDR2 and played for a few minutes, then I noticed that I got huge FPS drops (from 70FPS down to 5-10FPS) and stuttering almost every time I move my mouse. So I closed the Razer Synapse and all its apps and now the game runs fine again. So I do believe that something in your update is messing up the game. I haven't tried any other games. I've rebooted my computer several times after the update but still the FPS drops and suttering remains. The only fix I have is to close Razer Synapse. Just thought I'd let you guys know. I need some advice on what to do.

5
Razer.Speedcr0ss
4 years ago
T
TriCobaltGaming
posted in Razer Support
Razer Hammerhead ANC USB-C not working

my earbuds have stopped being detected by all the devices I use them with, they still get power and light up, but they aren't detected on my phone, computer, or switch. Is there anything that could have caused this? Is it permanent if so?

3
Razer.Speedcr0ss
4 years ago
D
dailyPopstarPERIDOT058
posted in Razer Support
Ripsaw HD Glitching in OBS

Hi all, I hope someone can help me out?! I just purchased the Ripsaw HD today to steam my PS4 via OBS. I've pretty much got it set up, and can stream my game, with audio and mic etc. But for some reason, the game screen glitches really badly in the OBS preview and on stream. At one point it was doing it over the bottom half of the screen, so i changed the output resolution, and it seemed to work. But now, it just keeps happening on one particular screen, over one section of it!! I've added a video so you can see what i mean. It happens at the bottom of the screen at 16secs and again at 30secs. https://drive.google.com/open?id=1rShjuT758_tj_7ZRhHYfC-QJ5vF1y16h If anyone can help, I'd be very grateful. Thanks

1
Razer.Speedcr0ss
4 years ago
R
robu440
posted in Razer Support
Razer Synapse3 Error Code:140

First of all, I'm sorry for poor English. I installed Razer Synapse for the first time, If you try to install Razer Synapse on the installer's screen called Razer Gaming Software, an error code 140 will be displayed and installation will fail. Do you know anyone?

1
Razer.Speedcr0ss
4 years ago
U
upfirstSmokyBlack969
posted in Razer Support
Username change

I signed up through razer synapse and it didn't give me an option to choose a name and now i have this name

0
U
4 years ago
R
rushBonepoint773
posted in Razer Support
Razer Kraken TE not recognized in Synapse

I have tried reinstalling synapse as well as drivers to no avail... I see that many people have the same problem as well and I tried many of their "solutions" but nothing worked for me so far. To this day, my Kraken would still not show up in synapse at all. I'm hoping that some of you guys who have had similar problem would point me in the right direction, anything would be appreciated. I desperately need to have THX working, it's the whole reason why I got the Tournament Edition in the first place

32
Razer.Speedcr0ss
4 years ago
V
voiceBarnRedfront196
posted in Razer Support
Booster Prime

Добрый день! Я не могу настроить игру в Booster Prime, то есть мои слайдеры не активны, настройки не выделены, я не могу нажать на них, работает только регулировка, а все остальное, похоже, запрещено. выбрано неактивно

0
V
4 years ago

Badges

View More
CookiesCookie settings