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  • 42,210 Threads
  • 60,544 Replies
42210 Threads
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Dafirebeast
posted in Razer Support
Razer Synapse 3 Not Recognizing Keyboard or Mouse

I have a huntsman te and a razer viper which are both supposed to be recognized by the software but it doesn't, i have already tried uninstalling and reinstalling.

1
Razer.Caziel
4 years ago
C
ctn1989
posted in Razer Support
Razer Raptor 27 Defect?

Hey All-- I came across this reddish spot with multiple dots that looks like pixels on my screen when I boot up. It was under the black background when I noticed it. On any other background I have to concentrate to see it. It is hard to describe and it is definitely not a smudge for sure since I tried to wipe it off.. and that didn't work. Looks to be stuck pixels or something. I took pictures with night mode so you guys can see what I'm talking about. https://imgur.com/Z29STh8 https://imgur.com/b8Zygup https://imgur.com/Xu0sHun

3
Razer.Caziel
4 years ago
V
veronager
posted in Razer Support
Razer 7.1 surround sound issue

Hi everyone,I'm having an issue with the software or with windows I'm not quite sure. I just bought a pair of Razer headphones and i got an activation code for 7.1 surround sound,i downloaded the software but i have an issue where windows wont detect 7.1 surround sound. In the setup it says that it has to be the system's default playback device but when i go to select it,it wont appear,maybe windows isn't detecting it i tried uninstalling the software and installing it again but to no avail. If anyone knows what i might be doing wrong please reply to my thread.

13
Razer.Caziel
4 years ago
M
MYSTICTOPAZurban429
posted in Razer Support
Razor Kraken key for 7.1 S.Sound

How do i get my activation key to upgrade my Razer Headsets to 7.1 Surround sound

2
Razer.Speedcr0ss
4 years ago
Y
YMerri
posted in Razer Support
Item Serial Number is unknown

I just bought a keyboard and tried to register on my account. It says Item Serial number is unknown. Can I get some help? I bought it from a big box store, so I know it is not a fake. Thanks.

1
Razer.Speedcr0ss
4 years ago
L
llVelo
posted in Razer Support
Blackwidow Chroma V2 TE Not Lighting Up (PS4)

Alright so I had the default color option working while connected to ps4, I hooked up the keyboard into synapse and messed around with some color options and then plugged it back into the ps4 and the lighting doesnt work, not even the default color setting. Is there any way I could at least get it back to where I could have the default color option working with my ps4?

1
Razer.Speedcr0ss
4 years ago
A
ajstembler
posted in Razer Support
Best cable to connect Razer Raptor 27 to the new Razer Blade 15?

I just got a new Razer Raptor 27 monitor and the new Razer Blade 15 laptop for Christmas. What is the best cable to connect the monitor to the laptop? The laptop has HDMI 2.0b and Thunderbolt™ 3 (USB-C) and a Mini DisplayPort 1.4. But the monitor has an HDMI cable (currently using), USB-C (Support for DP1.4 in Alt-mode), and (non-mini) Display Port. I guess between HDMI 2.0b and Thunderbolt™ 3 (USB-C) I'm not sure which one is the best.

1
Razer.Speedcr0ss
4 years ago
S
SweetAshGamer
posted in Razer Support
Volume dial doesn't work

I just got the Razer Kraken Kitty edition headset and got it all plugged into my computer and installed synapse and noticed the volume dial on the side doesn't change the volume at all. I've looked through the settings to make sure I didn't change anything but I can't figure it out.

1
Razer.Speedcr0ss
4 years ago
M
MONKEYMAIL
posted in Razer Support
Razer Synapse 3.0 not picking up any of my apps

I downloaded the streamer companion app, and linked it to my twitch to use my Raser Seiren emote, however the mic does not display any emotes so I checked and for whatever reason the razer synapse app does not pick up my streamer companion app. I think this might be the issue, how do I get it to connect I've tried re downloading the streamer app a couple times but it does not seem to work

1
Razer.Speedcr0ss
4 years ago
M
MasterOskar
posted in Razer Support
Mamba TE stuttering on the firefly v2 mousemat

So I recently bought the razer Firefly v2 mat, I plugged it in and put on my mouse (Mamba TE - 2 years old). But when I started using it I felt a lot and I mean a lot of random stutters. I went to razer synapse 3 and tried calibrating after I tried everything in there nothing worked perfectly. I switched back to my old mat (Sphex v2) and it worked perfectly fine! My sensor is working fine and I had no issues with the mouse until I bought razer firefly. Why is this happening and can anyone help me pls? I'm desperate. Thanks, Oskar

2
Razer.Speedcr0ss
4 years ago
R
RazerLogitechReddragon
posted in Razer Support
Kraken X mic not working

I just got my Kraken X, why is the microphone not working? Any help is appreciated.

1
Razer.Speedcr0ss
4 years ago
P
pulseTurquoiseBlue901
posted in Razer Support
Razer Blade 15 2018 1070 q-max i7-8750H FPS drop in games

Hi everyone, I`ve purchased my Razer approx 8 months ago and now I`ve faced pretty strange case when I see FPS drops down in games from +-75 FPS to +-20. In my case I`m playing Escape from Tarkov with settings from screenshots: Nvidia Control Panel: Others are default global settings. Tarkov: 1920x1080 Vsync=off Textures=mid Shadows=mid detalization 2.5 / 4 view 1500 / 3000 TAA High Resampling = off HBAO = off SSR = off Anisotropic Filtering = on blur, shades, noice, chrome abbreviations = off Other: Via Process Lasso set up that only physical cores of CPU are used. Power mode - high performance Please help, I`ve tried more >10 different settings and they all don`t output more than 60 FPS and still have drop. The strangest thing is that this occured only in in Dec`19. Before, for all 7 months gaming experience was perfect, stable 50-60 FPS without any spikes or drops. Edit: Another strange thing is that for this notebook I can`t see "low latency mode" in nVidia control pan

1
Razer.Caziel
4 years ago
C
CopperRoseautosigns623
posted in Razer Support
Synapse 3 does not start, seriously get your act together razer!!!!!!

I've gone through so many posts and spent countless hours trying to diagnose this problem, it just fails to start every time! What I have done, Multiple clean installs with different combinations (including all combinations) of the actions below Delete all related data folders Install core Synpase only Disable firewall Delete all related processes Unplug all razer devices. Windows Update .NET framework updates Removing all devices from device manager A few other things randomly tried but all to no avail I've searched all over the internet and the forums, this critical problem occurs again and again and again for countless users and for the longest time. I did not find one resolution and I saw many being taken to PM by staff and frankly we have no way to find out if their issues were ever resolved. Can you once and for all, update your broken software so we can actually use the devices we paid for?

21
C
4 years ago
K
Kirian-Kun
posted in Razer Support
I need help with my razer electra v2 USB mic.

I have plugged it in correctly but I literally sound like an 14 year old boy. any tips how to fix this?

3
Razer.Caziel
4 years ago
K
khtan93
posted in Razer Support
New Razer Stealth plugged in but not charging

I just bought the new Razer Stealth,but I notice that the laptop's battery is stuck in 98%, and it show that is plugged in. I already plug it in for few hours, and now it is still the same 98% May I know is there any solution to solve this issue? A driver update? Or send back for repair?

3
Razer.Caziel
4 years ago
K
Kriifrux
posted in Razer Support
Still haven't recieved a response on my claim after a week even though Razer claims "3 working days"

Title pretty much, Has anyone else experienced this? How much longer should I wait or should I lodge something in their customer talking thing? Thanks all!

3
Razer.Caziel
4 years ago
J
jakaysoom
posted in Razer Support
Problem black screen razer blade 15 advanced mid 2019

The screen goes black after a period of use even though the rest of the laptop is running fine. It also often happens when waking up the laptop from sleep.

4
Razer.Speedcr0ss
4 years ago
S
Sifodias
posted in Razer Support
Viper ultimate defect

Hello there, I recently got the viper ultimate, really liked it so far. But I noticed a defect on the back of the mouse. It seems that the upper part is not in place on the left side. As you can see in this picture : However on the right side it is correctly in place: I am unable to tell if this was already there when I used the mouse for the first time, Should I worry about an inflating battery or something ?

1
Razer.Caziel
4 years ago
M
MagikDrake
posted in Razer Support
Razer Synapse 2.0 Doesn't stay open/Doesn't work

The problem occurred today out of the blue. Whenever I start the program it shows on the tray but when you hover over it, it disappears. Tried reinstalling, tried removing everything from the razer folder , restarting the pc a couple of times, nothing. Just sent a ticket but I don't think I will receive help anytime soon. Any idea how to fix it...I can't use the features of majority of my hardware ( Razer Deathstalker Chroma and Kraken Pro v2)

7
S
4 years ago
fleetadmiral
fleetadmiral
posted in Razer Support
Static in left earpiece when changing volume (Nari Ultimate)

Right from the time I've taken it out the box, my Nari Ultimate has been crackling and having static effects specifically when changing the volume using the volume slider on the right. Thsi doesn't happen when I change volume on PC or by software. What could be the possible reason? I'm scared it'll soon start cackling even when listening to audio.

1
Razer.Caziel
4 years ago
M
MaiSakurajima
posted in Razer Support
Synapse 3 disconnecting my devices

i got a new laptop a lenovo legion Y530, and i connected the huntsman elite, nari, mamba elite, and firefly hard edition, and everything was going well, but when i downloaded synapse all my devices stopped working, they diconnect really fast and reconnect after a few minutes, but its not for long, they disconnect again after 1 minute or less, and when i close synapse, all my things start working good, how can i solve this problem?

1
Razer.Caziel
4 years ago
F
FalleZockt
posted in Razer Support
The Light from Basilisk Ultimate is still on after turning the PC off?

The Light from the Basilisk Ultimate is still on after turning off the PC. I want that RGB turns off with my PC instantly is there any way to do this? And I have one more question you can say in the Razer synapse program that after turning off the Monitor the RGB is turning off too, but it doesn't work any ideas?

1
Razer.Caziel
4 years ago
U
Ulexx
posted in Razer Support
Keyboard Not Working With Chroma Studio

I have a Razer Blacwidow Chroma Stealth from 2017, and I haven't used it for about a year. I plugged it in, opened Chroma Studio in Synapse 3 and only my mouse (Naga Chroma) was shown. I went to lighting settings under the "Keyboard" tab and the quick settings still worked, yet I could not fully customize it in Chroma Studio. When I unplugged my mouse and opened Chroma Studio again, it gave a message saying "No compatible devices detected. Please connect a Razer Chroma device or enable "Chroma-connect" In supported thrid-party device software." I reinstalled Synapse as well as the drivers for my keyboard, as recommended in another thread I found. Nothing seems to work, and nowhere have I found somebody with the same issue as mine. If somebody has a possible solution for this issue, that would be greatly appreciated. Thank you.

1
Razer.Caziel
4 years ago
F
Fadyboiii
posted in Razer Support
No Sound with Razer Kraken Tournament Edition

Hello, I got a Razer Kraken Tournament Edition and the i'm having no Sound. I use Razer Synapse 3.4 and I changed my Settings like it says and now I'm not hearing a single sound. Razer Synapse is at 3.4.1112

1
Razer.Caziel
4 years ago
R
rambler358Insider
posted in Razer Support
Getting error trying to update support thread

I'm trying to update the support thread I created here: /razer-raptor-problem-with-pbp.54144/#post-511302 But I'm getting the attached error message when I try and post my update.

1
Razer.Caziel
4 years ago

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