Razer Support | Razer Insider

Razer Support

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  • 38,888 Threads
  • 56,437 Replies

38888 Threads

czumolugma
czumolugmaInsider Mini
asked in Razer Support

Razer Synapse Beta (or 3) causing BSoDs

Hi,I had a problem with the Razer app essential for my mouse (Razer Viper 8khz if that helps). The Ms support guy told me that driver associated with this app causes the sad face on a blue backgroundhttps://drive.google.com/file/d/1fZFdvj4hUrZvA3CSFUZCMf9hNHORYeOs/view?usp=drive_link%EF%BF%BC%EF%BF%BCit  here is the dump file after running the driver verifier.Any help will be appriceated.EDIT: the version is 4.02 something

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czumolugma
1 month ago
aeroheatVegasGold205
aeroheatVegasGold205Insider Mini
asked in Razer Support

Basilisk X hyperspeed stop moving

My Basilisk X hyperspeed still connect 2.4 GHz and bluetooth. But my cursor cannot move it just stay there and don’t response. I can scroll, left click right click but cursor don’t move. Please help me ASAP.

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aeroheatVegasGold205
1 month ago
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hamzazazaInsider Mini
asked in Razer Support

Canceling a transaction made by mistake

Canceling a transaction made by mistake 

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H
1 month ago
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hamzazazaInsider Mini
posted in Razer Support

Canceling a transaction made by mistake

Canceling a transaction made by mistake

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H
1 month ago
H
hamzazazaInsider Mini
asked in Razer Support

Canceling an in-process transaction that occurred by mistake

Canceling an in-process transaction that occurred by mistake with a value $2.08

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H
1 month ago
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stanz50Insider Mini
asked in Razer Support

Delivery glitch?

I ordered : Razer Leviathan V2 XRazer Basilisk V3 Pro - BlackRazer Strider - XXL - Blackall on April 3. I checked tracking this morning and found out the order was delivered….to an address in the states and not to me. Is the order waiting to clear customs or ??? 

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S
1 month ago
soloQUARTZLemonCurry957
soloQUARTZLemonCurry957Insider Mini
asked in Razer Support

card fraud Marina Zhuk from Ukraine my email is horsehauteecole@gmail.com

card fraud Marina Zhukfrom Ukraine my email is horsehauteecole@gmail.com Please stop the operation of the code cards that I bought for money from speculators and transferred the code without knowing the meaning of these cards 32029424432153 38208669518990 18060484387562 40707141215232 92570277820872 45597524880170 10406607399766 10887485550778 58619468734860 39765306308890 59386246898044 83138417347647 65037907673968 27274922718418 17981385073326 91552715223821 76223050873406 69475661855368 87521829234944 71465886818997 30874973862118  These cards were sold to me in violation of your rights. And the one who acquired them fraudulently activated them illegally. I can provide the contacts of these persons and correspondence upon request.Now I ask you to stop the codesI will continue to be asked to pay for the following cards. Thank you!

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soloQUARTZLemonCurry957
1 month ago
MeT1_1
MeT1_1Insider Mini
asked in Razer Support

activation code for 7.1 surround sound

Hi, I purchased my headset a while back, threw away the packaging and just realised it came with an activation code for 7.1 surround sound. I have proof of purchase, is it possible to get a new code through Razer Support?Thanks

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MeT1_1
1 month ago
9
90sbynaturInsider Mini
asked in Razer Support

Need to change email

Who can I contact in order to change my account's old email that I no longer have access to? I have access to the account but not the old email associated with it. I would like to make this change so that I can make another purchase immediately and maintain my other product warranties.

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9
1 month ago
Sarkaar14
Sarkaar14Insider Mini
asked in Razer Support

Razer deathadder v2 x hyperspeed

I have a razer deathadder v2 x hyperspeed  mouse,  immediately starts with the problem of disconnecting and connecting in a constant and annoying way.I hope find a solution soon.

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Sarkaar14
1 month ago
toolsIrresistibletech993
toolsIrresistibletech993Insider Mini
asked in Razer Support

Unsuccessful redemption

I purchased this Razer as a gift today. But when I try to redeem it, it says Razer card already used. I've never used it. Can you solve this problem?  Thank you

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toolsIrresistibletech993
1 month ago
Schwarkenstein
SchwarkensteinInsider Mini
asked in Razer Support

Sensitivity step up/down drop out of game

Sensitivity step up/down drop out of game. I am playing World of Tanks. Now it became an issue. Whenever I click step up or down button it drops me out of game. 

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Schwarkenstein
1 month ago
headWhiteSmokeCORAL520
headWhiteSmokeCORAL520Insider Mini
asked in Razer Support

Frames drops on razer blade 14 RTX3080

This all started about a month ago when I was playing BeamNG drive and my game audio started crackling and my frames dropped from 80+ to 20-30 and unstable. At first, I thought it was thermal problems, so I cleaned out the dust build up and the temps went down but nothing changed with the frame drops. I also tried new graphics drivers and then as a last resort I factory reset the laptop still not fixing anything. 

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headWhiteSmokeCORAL520
1 month ago
RUBYGreenBlueauto705
RUBYGreenBlueauto705Insider Mini
asked in Razer Support

I can't authenticate due to number registered to my account has been lost and That's why I can't confim payment to products.

 

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RUBYGreenBlueauto705
1 month ago
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SchnellwagenInsider Mini
asked in Razer Support

Cannot unsubscribe from the newsletter

Hello, The amount of razer emails that keeps coming to my mailbox is way too much so I unclicked all of the boxes in the account setting, basically deleting myself from all of the mailing razer would want to send me. Sadly this did not change anything and I still keep getting those emails. Could someone please erase my email from the newsletter database so I won’t be receiving all the spam?

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S
1 month ago
ApricotCORALquick922
ApricotCORALquick922Insider Mini
asked in Razer Support

Razer seiren mini V2 not showing up at all in device manager and any other apps

I have used this mic for almost a year now and suddenly today it stopped working. The light turned green without issue but it didn’t get detected in discord or any online games. whenever I unplug and plug it doesnt make the device connected sound usually played by windows. when I opened device manager in windows 11 the razer seiren mini doesn’t show up at all under audio inputs and outputs so I’m at a loss at how to fix this issue. tried using different usb cable but no luck, tried resetting the drivers (that I saw in this forum post) but still no luck either.

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ApricotCORALquick922
1 month ago
zerokenpachi
zerokenpachiInsider Mini
asked in Razer Support

imy cellphone its crash.

I Lost the authenticator for two step, i change cell not number.

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zerokenpachi
1 month ago
Shreddeddude
ShreddeddudeInsider Mini
asked in Razer Support

Pro Click Mouse Dead

Sounds like this is an issue that has happened before with some owners. I’ve had this mouse for 3 years and use it daily and it randomly went completely dead. I’ve seen reddit posts about tearing it apart and unplugging the battery and plugging it back in, but I am curious about how reliable this solution is. I am not one to shy away from getting my hands dirty but I would rather find an easier solution if possible. Anyone got advice? 

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Shreddeddude
1 month ago
Vladimircv
VladimircvInsider Mini
asked in Razer Support

uc de pubg no aparece

Hola hice una compra y no me aparece la compra en pubg mobile

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Vladimircv
1 month ago
MayerMayhem
MayerMayhemInsider Mini
asked in Razer Support

Headset Audio Doesn't Work When Mic Is Used

     So recently I bought a Razer Kaira Pro for Xbox Wireless Headset and am using it for my PC. The audio works fine when watching videos, however when I join a discord chat or play a game that needs my mic, it cuts out. Right when I leave the VC/Game, my audio comes back completely fine.     I notice that the headset gives me two playback devices: Razer Kaira Pro Stereo and Razer Kaira Pro Hands-Free AG Audio. Razer Kaira Pro Stereo sounds clear and is the one that I try to use the most, however this is the one that cuts out when I use my mic. When it cuts my audio out, I switch to Razer Kaira Pro Hands-Free AG Audio which does allow me to hear while in voice chat, but it sounds very distorted and not worth the money I paid for this headset. Could someone please help me find a solution to this obscure problem?

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MayerMayhem
1 month ago
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pretzullsInsider Mini
asked in Razer Support

Difficulty registering a product

Hello,I purchased a new mice. Once I try to register my product, I can't because whenever I enter P/N or S/N it says:UNRECOGNIZED SERIAL NUMBERPlease double-check similar characters such as:"I" and "1""O" and "0" Could you please help me on this issue.

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P
1 month ago
U
UNICLYInsider Mini
asked in Razer Support

Gift Card

Mistakenly scratched off GIFTCARD

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U
1 month ago
B
bitLightSkyBlue227Insider Mini
asked in Razer Support

New blackwidow v4 pro keyboard is either double pressing or not pressing at all.

I have just reecently bought a brand new razeer black widow v4 keeyboard and as you can seeee without me fixing my typos it double or even triple presses the letteer ‘e’ and at tims it does not eveen register a key-press i have updated firmware, uninstall synapse, checked for OS updates and decreeaseed the polling rate but none of these methods has fixed the issue. Has anyone has a similar issue and had a fix for it? right now i don’t even have synapse on my pc and it has not changed at all should i just request a reeplacemnt at this point?

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B
1 month ago
G0ldenPantsu
G0ldenPantsuInsider Mini
asked in Razer Support

Razer BlackWidow TE Chroma DaughterBoard

Hi, my daughter board that receives power and data through the usb is toasted, I'm searching for a replacement but can't find it anywhere, I wonder which other keyboards share the same part (only one I can think of is Blackwidow ultimate) so I can find a listing for parts only and maybe strip it apart for the board. The board model is > Razer T3-US/K0-87 27-050-0202-100S 2012/06/05 Ver1.4.  

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G0ldenPantsu
1 month ago
8
8503821Insider Mini
asked in Razer Support

Razer Synapse 3 Not saving remapped key functions

I recently just bought a Razer Basilisk V3 and tried to rebind the side mouse buttons to keyboard functions, everything shows up as it should on synapse but nothing seems to actually be saved. Macros also don’t work, remapping my mouse as a whole seemingly doesn’t work at all. I’ve tried most of the common fixes: -Deleting and reinstalling synapse-Deleting the Razer data folder-Restarting my pc-Running the installer as an administratorAny ideas or fixes would be greatly appreciated!

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8
1 month ago

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