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  • 42,624 Threads
  • 61,136 Replies
42624 Threads
countySapGreenbiz607
countySapGreenbiz607Insider Mini
asked in Razer Support
comprei e não recebi

Comprei 100 reais em razer está pago mas não aparece o saldo em lugar nenhum, foi pelo boleto, há como cancelar?

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countySapGreenbiz607
1 year ago
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renanlimacInsider Mini
posted in Razer Support
Razer Barracuda X is charging but won't turn on

I have my headset since march, two weeks ago it stopped to turn on. It charges green blinking and after while stays green light but it won’t turn on when I press the button, and yes I already tried to charge for a long period and with different cables.I found out that it's a commom problem with this headset, there is people complaining about this same problem on this forum.Even with a 2-year warranty stamped on the box Razer refuses to provide a guarantee because I am in Brazil. Razer just told me to contact the seller, which I did, but they ignored the issue and stopped answered.Now I have an expansive wireless headset that only works wired.

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1 year ago
HotMagentaflowsharp972
HotMagentaflowsharp972Insider Mini
asked in Razer Support
Dear Razer Company, Please Read

PM1732C00700259 Razer Panthera arcade stick Product purchased in 2016 I know that the product warranty period has ended.I am leaving an inquiry as to whether related parts are available for purchase.help I bought a product that was officially released in Korea, but currently the Korean Razer company does not respond to inquiries or answer phone calls.  This product has been released and discontinued a long time ago, so it is very difficult to find parts. Can I get case parts related to the Pantera product I purchased from the head office in 2016? I haven't seen a joystick as good as the Razer Panthera I'm currently using. It's so good that I want to fix it and use it, so I'm looking for parts like this.  Dear Razer, the world's No. 1 global company, it is a product with an old image and an old product. Is it possible to purchase Pantera parts that are still left in the company somewhere? Pleas

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HotMagentaflowsharp972
1 year ago
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bitIguanaGreencove502Insider Mini
asked in Razer Support
Synapse 3 mixing up macros

Hi, I’ve had my BlackWidow since 2016 and I’ve never had an issue with the hardware. I love the 5 macro keys on the side, but Synapse 3 seems to have an issue with some softwares that I use. I use very simple macros, M2 is a non-breaking space, for example, and M3 and M4 are copy and paste. My issue is that sometimes, when I want to use M2 to type in a non-breaking space, I instead get a copy action. I’m sure it must be a software issue, as I NEVER have the issue on Chrome, for example, but it happens quite often in Outlook and SDL Studio. I haven’t found any answers, does anyone have the same issue, or better yet, a solution? Thanks!

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1 year ago
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Gandasaputra4588Insider Mini
asked in Razer Support
Blade Razer 17 pro SD card reader not working

Hello, I have a Razerblade 17 laptop model RZ09-03147E02 and I have owned it since 2019. Now, its SD card reader suddenly stops working. I’ve tried many sd cards and none are worked, but the sd cards work on my other laptop. Is there a way to fix the driver? It was working yesterday, and what I did before this happen, I removed the SD card when the computer was off. Nothing was forced. I would be very thankful if there is a driver update for Razer blade’s Warmly regards, Sam

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1 year ago
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linnyacatearsInsider Mini
asked in Razer Support
THX spatial audio not detected by my PC.

Hi. My razer kraken kitty bluetooth just arrived and it gets detected by razer synapse. However, Windows sound properties does not show THX spatial audio as an option. Am I missing something? I followed this guide without any luck.

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1 year ago
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silMaInsider Mini
asked in Razer Support
Mouse binds not working when synapse is running.

I have Deathadder V2 pro. I have binded my mouse DPI buttons to numbers 9 & 0, they are working fine when synapse is not running but when i launch synapse they stop working.

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1 year ago
webLavenderFloralbyte890
webLavenderFloralbyte890Insider Mini
asked in Razer Support
Razer Blade 16 (2023) - Keyboard layout (UK layout) - How to contact pre sales?

Hello folks, I am evaluating Razer Blade 16. I am wondering whether is possible to change the US keyboard layout that seems to be the unique available through the store.As per the configuration in this page, you cannot change the Keyboard layout Pay attention to the “small detail” of the “enter” key. In that picture that key has an horizontal orientation. I found a YouTube video (here) at 150 seconds point you can see a detail of the keyboard with a different layout and with a “vertical enter key”.Anyone knows whether is possible to buy a Razer Blade 16 with UK layout and vertical keyboard as per in this video?There is a email address to contact pre sales support? (or reply here, thanks) 

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webLavenderFloralbyte890
1 year ago
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BertrandParInsider Mini
asked in Razer Support
Razer Blade 18 - I can't find the Razer Laptop Stand 18" in the store

Hello, I’m about to buy the Razer Blade laptop 18”. I can’t find ithe stand that fits with these dimensions in the web store. There is only one Razer Laptop Stand Chroma V2 that only fits with  maximum  the 17” models. Does the stand have an independant cooling system too, whith fans?

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1 year ago
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BertrandParInsider Mini
asked in Razer Support
Razer Blade 18" - Belgium delivery - Keyboard option not available in french layout

Hello, I’m about to buy a Razer Blade 18”. I live in Belgium. In the buy options, there is no possibilities to choose the french keyboard layout. Is it possible to have one? I’ve seen that this layout is available on the french website store but they don’t make delveries in Belgium 

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1 year ago
homePuceurban643
homePuceurban643Insider Mini
asked in Razer Support
Is the RAZER WOLVERINE V2 PRO (PS5) going to add the deadzone adjustment feature through the razer controller app?

On the Xbox series systems the razer controller setup app allows the user to control the deadzones for the razer wolverine V2 Chroma. Will the same deadzone adjustment feature will come to the razer controller app for the Razer Wolverine V2 Pro (PS5)? side note. i have this controller sitting aside until that adjustment feature comes out. If theres no news about it coming or not i would most likely ask for a refund

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homePuceurban643
1 year ago
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NotBadCarlosInsider Mini
asked in Razer Support
Buyinh a razer product of an site

Hi i bought a razer product of bol.com a site from belgium can i still register it even though i didnt buy it in razer.com?

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1 year ago
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CornanTheIowanInsider Mini
asked in Razer Support
With Naga Pro, can I switch to a program that's already running?

I tried “Launch Program” today, but it launched a new instance of my program.What I really want is more of a “Switch To (or launch if not running) Program”.Can I do that?Thanks!

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1 year ago
Amidreamein
AmidreameinInsider Mini
asked in Razer Support
Razer Deathadder V2 Mini stopped working while still plugged into pc.

I was just using my V2 Mini as normal but suddenly stopped working. It was still plugged in to my pc however but wouldnt connect back, The usb port on my pc still works and the usb on the mouse looks fine but it wouldnt connect. 

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Amidreamein
1 year ago
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Eah297Insider Mini
asked in Razer Support
Blackshark V2 Pro mute button not working at all

Hello,  My mute button does not work at all.  I have tried it whilst using pc and also on console.  i have followed the instruction for troubleshooting for mic issues, but the problem is the mute button. I would be grateful if someone could help me

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1 year ago
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KyroRazInsider Mini
asked in Razer Support
Shipping

I payed for express shipping and my package was supposed to be here yesterday or today and I'm getting notified it won't be here for another week. How can I get a refund?

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K
1 year ago
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sarkis11Insider Mini
asked in Razer Support
authorizasion

Hello i lost my Phone nomeber and not remember back up codes

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1 year ago
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stabilob0ssInsider Mini
posted in Razer Support
My Viper V2 Pro wireless dongle stopped working

I've just switched on my laptop and the dongle no longer works. The mouse (which is less than 6 months old) no longer works wirelessly. However, it still works when plugged in directly.The dongle is plugged directly into the PC, I've tried all the USB ports, and it doesn't change anything. Neither the mouse nor the PC can see the dongle. The "USB HyperSpeed Dongle Utility" application doesn't see anything either. In the end, I followed all the advice I could find on the forum and nothing helped to solve the problem.What can I do? Thanks in advance to support for helping me.

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1 year ago
Amidreamein
AmidreameinInsider Mini
asked in Razer Support
Red LED At The Bottom Of My Deathadder V2 Mini But Mouse Itself Isnt Working.

The red LED at the bottom of my Deathadder V2 Mini is on but yet the mouse itself isnt working. No RGB and its not showing up on my PC.

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Amidreamein
1 year ago
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NiWhomPingInsider Mini
asked in Razer Support
Razer Naga Trinity Overheating with no use

Razer Naga Trinity worked fine, no overheating first few months. Then Razer software did an update and mouse started ‘overheating’ while just sitting there… meaning I can leave it untouched overnight and uncomfortably hot to use. It’s just a plug-in mouse, no bluetooth. I run two profiles, use the 7-button plate on the side. Driver 10.0.15063.0 2020-08-18, no update available according to windows device manager update driver support.Previously ran a similar steelseries mouse, but got this one as a present and kept it because it has more buttons. But never had overheat or kernel event errors on the steelseries mouse or keyboard. Device manager has noted some Kernel PnP event errors logged, a couple of days after initial install. oem442.inf within the mouhid service, had a problem starting a couple of times. Then a couple of days later msmouse.inf, and then again oem443.inf another few days after that. So that doesn’t sound good. Here’s a copy of the latest one. Log Name:      Microsoft-

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1 year ago
Great_Iskander
Great_IskanderInsider Mini
asked in Razer Support
DotA 2 - Razer Cortex - FPS Counter Missing

Dear Razer Community, Following the latest update of the game DotA 2 (Latest Version: 7.34b - Latest Patch: 2023-08-30), the Razer Cortex - FPS Counter is no longer showing during gameplay. How can I re-enable it back again? Cheers,Great_Iskander

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Great_Iskander
1 year ago
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Anonymous
asked in Razer Support
7.1 Surround "user is registered with a license code, but it was deactivated"

I bought a pair of BlackShark V2 X and when trying to activate the 7.1 Surround software it gives me the error "user is registered with a license code, but it was deactivated". I had a pair of Krakens before, don’t really remember the model, but it is not my first pair of headsets.

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1 year ago
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gycbfpyktobbiuInsider Mini
asked in Razer Support
не могу оплатить код для THX Spatial Audio

Доброго дня! не могу совершить покупку кода для активации THX Spatial Audio.  нахожусь в Турции. при оформлении покупки не могу выбрать актуальную информацию для оплаты. Вы не обслуживаете Турцию?

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1 year ago
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bitdirectRubyRed800Insider Mini
asked in Razer Support
Spare parts Razer Opus

I have the Razer Opus which is not cheap. Now one earcap is damaged so the filling is coming out.I am looking for spare parts because most of the time an expensive headphone have them. Because the warrenty have expired i left alone by Razer. Years ago i was fan of Steelseries but the keycaps were bad and no support.So I bought everything from Razer. Keyboards with one where the audiobuton is lame. No support.Mousepad with RGB that become curly. No support.Webcam and Microphone no problems so far etc. Now the Razer Opus and again no support.I spend a lot of money but now i am thinking have i done the right thing leaving Steelseries.I am very disappointed because i live in Europe i can forget the support.I just want to buy new caps for my expensive Razer Opus. 

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1 year ago
smartcoveRichLilac679
smartcoveRichLilac679Insider Mini
asked in Razer Support
Razer Support not working

I have a problem in that my new laptop had a defective LCD so I sent it back for warranty repair, the laptop has been with razer for over a month since they received it in early August when the issue first began, there is still no estimated date for when this is going to be fixed, I feel I need to elevate this to get it done in a timely fashion (I need it now and they know this!) can anybody advise who I can contact within razer to get a replacement laptop or refund immediately?I cannot find anything other than the contact I currently have who are failing to respond to this request and they are not giving me a solution yet. Does anybody know of a way that I can elevate this within razer and get it sorted? URGENTLY

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smartcoveRichLilac679
1 year ago

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