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Razer Support

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  • 38,885 Threads
  • 56,434 Replies

38885 Threads

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alleyBlackCoralpoly588
posted in Razer Support

My fingerprint sensor won't work

My fingerprint sensor won't work what do I do My fingerprint sensor won't work what do I do and when we getting Android 9 if we are that is can't anyone help me please

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5 years ago
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directLaurelGreen894
posted in Razer Support

anyone using a razer tiamat 7.1 v2 with a asus strix raid dlx who can help me with a problem?

so i bought a razer tiamat 7.1 v2 and a asus strix raid dlx, but the surround isnt working so like if i go to windows sound and set it up as 7.1 and test it it works fine,but if i listen to a song on youtube or do a 7.1 test on youtube it doesnt work,the audio still plays as stereo sound,in the strix sonic studio i set it up as 7.1 and did the test and that works fine but the rest of the audio is still stereo,anyone using the same setup can you help me out.

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5 years ago
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mijguntz
posted in Razer Support

CLEARANCE DELAY - Commercial Invoice is incomplete

it's never happened before and now again... I was happy to buy a new Blade, but the problems begun from the beginning.... My first order was cancelled by the reason of Razer fraud protection - that I was told from Support. Guys, you sell laptops for $3k and you suppose you can cancel orders? - ok. May be this is some new super service that I need to submit a new order and pay with another method. My Second order- Submitted! Yah! Success! I'm sitting and waiting tracking. I got tracking number and I found that my order was shipped outside from US. What? I made I purchase on US web site and merchant on US territory, I don't care about you logistic but import duty it's your, isn't it? and the last... CLEARANCE DELAY - Commercial Invoice is incomplete - Seriously? Please Contact Fedex and provide all necessary paperwork.

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Razer.Caziel
5 years ago
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praetorianwls
posted in Razer Support

my pc cannot boot with Basilisk mouse plugged in

Hello I have this mouse for 6 months and until last week I didn't had any issues. Now my pc can not boot with Basilisk mouse plugged in. After the windows boots(without the mouse plugged in), I can plug in the mouse and use it normally. I uninstalled and installed the synapse software. I plugged the mouse in all usb port 2.0 or 3.0 and tryed to boot, same issue. I used the mouse on another pc, no issue, windows boots. My pc setup: cpu Intel i7 2600K mb Gigabyte Z77-HD4 ram 16GB hdd 2 x Sandisk Ultra 3D 500GB Did anyone solve this issue?

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Razer.Caziel
5 years ago
A
Abauer
posted in Razer Support

Razer Blade Pro 2014 Model Issues

I have a Razer Blade Pro from 2014 that I bought and I am having all kinds of issues with it. The battery was all swollen, so its no good so I am replacing that. Waiting for the new one to come. In the meantime I took the battery out and the laptop won't actually run without a battery in it. It will turn on sometimes for 10-15 minutes other times it will shut off after 45-60 seconds. Is it normal for it to not run without a battery connected? I can see the power button kind of blink red barely before it just goes black. Also the CPU seems to get crazy hot pretty much instantly and the fans are blowing at max speed the second its fully booted up. It hovers around 70-100+ C in or out of a game. I have taken the fans off and made sure everything is clean. Its sitting on top of a laptop stand/fan with fans blowing right into the cpu fans through the bottom of the laptop. Still gets crazy hot. The battery/power issue stops me from really doing anything to address the heat issue. I would

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5 years ago
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Parlays
posted in Razer Support

Wanting to do Business with Razer and I need help.

Hi, I was wondering if anyone can tell me how to contact some higher-ups in Razer. I got a big business proposition in mind but have no clue on who and how to contact for this kind of deal. Can anyone help?

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5 years ago
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t3train
posted in Razer Support

Razer Phone 2 Ambient Display Problem

Hi, just got my new razer phone 2 not even a week ago, just recently I found out that when my ambient display is on, the upper part of the numbers that is shown on the clock does not show, and i've also noticed that the clock has moved up a bit. I've tried hard resetting already, does not work. please help i want my phone to look good

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5 years ago
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DJatin13
posted in Razer Support

Shipping Problem!!!!

i earn razer silver coin from mogul website and now i cant use this coin to redeem a product bcuz shipment is not available in my country can you please add India in country section for shippment please help thankyou so much

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5 years ago
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Fergus1971
posted in Razer Support

Dolby Atmos EQ not affecting my game

I'm playing Shadowgun Legends on my Razer Phone 2. I open the Dolby Atmos app and choose a "Custom" EQ and adjust it while I'm listening to music, and everything sounds great. I have a lot of extra Bass going, low middle, and not too much on the treble side. But when I launch my game, it's as if the EQ is turned off. I tested this many times, and no matter what I do, the Dolby Atmos EQ settings have no affect on my game, which kind of stinks since the game lacks the bass boost I want to give it. The game just sounds flat and tinny. How can I get the Dolby Atmos EQ to affect my game's sound? Is the reason why I can't get the EQ to work with the game because the game is not fully supported by a third party EQ app? Is there any way I can force it to work? From the research I did before I bought a Razer Phone 2, I read somewhere that Shadowgun Legends is supported by Razer Phone 2, and so far the game seems to be playing great, but when I enable the frames per second to appear on the s

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5 years ago
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zacvvee
posted in Razer Support

Razer Basilisk Quartz Mouse Not Working??

Hi, I just purchased and received the Razer Basilisk Quartz mouse, plugged it in and installed Razer Synapse 3. But the mouse does not appear to work? None of the mouse buttons appear to trigger any sort of response even though the light on the mouse does come on when plugged into the usb slot. As I am using this mouse on my laptop, I can use my trackpad mouse to move the arrow on the screen around. However, when the Razer mouse is plugged in (but not working), the arrow on the screen constantly goes to the top left corner on its own, interfering with any sort of movement I am trying to do with the arrow via my trackpad. I have already tried restarting my laptop (same situation), checking that the latest drivers were installed (and they are according to my laptop's Device Manager), turning off my trackpad (which just stops my ability to use the mouse/laptop at all), tested it on a Mac computer (which also had the same top left movement issue and no button response) and attempting to

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5 years ago
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daemyar
posted in Razer Support

i cant turn the lights on BlackWidow 2014

Hi my Synapse 3 can not detecting my keyboard BlackWidow 2014 and on Synapse 2 i dont have the effect button all i can do is changing the brightness of logo on my keyboard all lights are off except the logo of Razer I tried to do everything like unplugging the devices, restarting, restore the application, uninstalling, uninstall and update drivers from device manager, etc... But nothing worked for me. I am on Windows 10 i need help plz help me

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5 years ago
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Yeetism
posted in Razer Support

My Deathadder Elite isnt lighting up.

It only lights up when I exit Razer Synapse 3.

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5 years ago
technoPlumWebONYX150
technoPlumWebONYX150
posted in Razer Support

Razer 1 Phone "Stuttering" & Locking up

Hi All, Wondering if you can help me as i'm at my wits end with my Razer Phone. I bought it around the end of April 2018 and have had a few intermittent problems but nothing that a bit of general googling or know how couldn't fix. Until now. My phone keeps locking up and freezing and going weirdly unresponsive but only to certain running apps or elements. I.e. I press the power button to unlock my phone and use the fingerprint recognition to unlock the phone and nothing. The phone acts as if i'm not using the finger print reader. Press the screen? Nothing. But i know it's responding because I can drag from the bottom left corner for google assistant and that works immediatly, asking for my passcode that then unlocks my phone and once i've done that it works fine. This issue has been on and off for the last month but the last few days it's gotten worse. My spotify music keeps stopping anbd the app locks up, my youtube, reddit, face book and any other flash like video player starts s

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5 years ago
1
181747V00406375
posted in Razer Support

Fingerprint Sensor not Working

when i upgrade system to Android Oreo, My fingerprint sensor lock don't worked. Anyone can help me about this>

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5 years ago
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thomasklee
posted in Razer Support

Razer Blade Stealth 2019 c states

Using throttlestop, I see that the razer blade stealth cannot go to higher package c states other than c3. Will this be addressed in a BIOS release? I would assume this will increase battery life. I have noticed the c3 level for all power states, plugged and unplugged.

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5 years ago
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Tjteabaggins
posted in Razer Support

Razer phone 2 Bluetooth connection problems

I am having some issues trying to connect my phone to my car via Bluetooth. My phone just says it cannot communicate with device when I try to pair but shows up fine in the bluetooth list My car requires a pin to connect to Bluetooth. This canntc be turned off as far as I know. Anyone find any solutions?

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5 years ago
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davewolax
posted in Razer Support

Razer Synapse 3 on start up: User Account Control (UAC) every time!

So after I installed Razer Synapse 3 everything appears to be working fine except that whenever windows boots up, it asks for permission for something? can't it just work without asking me every time? Also one more problem (that might be related to this issue) is that when I choose a static color for my Ornata Chroma like green. when computer reboots, during the reboot time it changes to rainbow! Why?! can't it stay green as I told it to? same problem goes with my Nari Ultimate, instead of staying green it goes rainbow when computer is booting. how can I tell it to stay green all the time?!

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Razer.Caziel
5 years ago
G
gszauer
posted in Razer Support

Stealth 2019, Audio Driver?

I have two (2019) razer blade stealth's, both of them are the graphics model. Both have issues with the speakers where as soon as any audio plays, the speakers just start to crackle. It's pretty annoying. With the default drivers, i have to turn the volume all the way down, then mute it to make the crackle stop. I found this reddit post about a similar issue. Downloading and installing those drivers helped the sound not be as bad, but it's still there. On the bright side, if i just toggle mute it goes away without needing to bring the volume slider down. The driver downloads page for this laptop is empty. So, two questions: 1) What is the correct audio driver to use 2) Is there an ETA on when i can get all the drivers for this machine?

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Razer.Caziel
5 years ago
H
Hartty
posted in Razer Support

hyperflux disconecting

Hi all, ive been using the mamba hyperflux since October 2018 and it hasn't missed a beat untill the last synapse update about 4 days ago. since the update the mouse keeps restarting as if its lost power. this happens about every 1-2 minutes. the mouse mat power indicator is always on and i have tried every usb port on my pc.( ive also disabled power saving on the usb). Also i have tried to register my hyperflux but it just says that the serial number is not recognised.

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5 years ago
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Tjteabaggins
posted in Razer Support

Phone 2 Bluetooth connection to car fix mods pls pin

It took me a while to find a fix for this .If you have a pin that needs to be entered into your phone to connect to Bluetooth you likely get an error that says cannot comucommuni with device. I had this same problem. I did see a thread on Reddit after doing some digging the solution is if you are able to set your pin change it to 0000. I did this and I was able to connect my phone and audio to my car.

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5 years ago
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LucasFur
posted in Razer Support

Razer Updates

Razer people, I have a Razor Chroma V2 .... I bought this keyboard for work to help with productivity at WORK not gaming. Problem 1. Why I am forced to update, though I notice no bugs or issues with the current state of things? Background --- I have shut off the automatic update/ automatic search everything I was able to. And as soon as the update comes out .. within a few days i have issues with my Macros. Last update was January 31st 2019 ... my keyobard stopped working February 5th. Now Macros have completely shut off FORCING me to update, Janruary 13th. Problem 2. Why do i have to re-install everytime I update Synapse? Background ---- when I'm FORCED to update, It looses connection with my keyboard and i have no synapse no macros. This makes me have to re-install the keyboard which i can not do, (because of the company policy) and the tech department are idiots. Problem 3. Why do i have to re-make and Re-map all my macros post up-date? Background ---- Because Macros

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5 years ago
J
JaydontheThingInsider
posted in Razer Support

My Laptop keeps Shutting Down

My laptop automatically shuts down at times and one time it shut down while in the middle of a Razer Synapse update and deleted the software so I lost all of my Razer Synapse Studio colour schemes. I looked up about Acer Predator laptops auto shutting down and there seems to be a lot of reports. Is there a way to fix it cause I cannot have that happen again. That is the only time it has happened while updated are going on thank god.

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Razer.Caziel
5 years ago
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Drizzt1
posted in Razer Support

Better usage of the Mouse key function #5

Has anyone noticed how difficult it is using the 4th and 5th keys on the mouse during gaming because your finger always seems to hit the 4th even though your trying for the 5th key? I've found out that if I raise the 5th keypad by 1/4 inch, I can engage it without hitting keypad #4. The designers should do this when they build the mouse automatically.

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5 years ago
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Davidier
posted in Razer Support

Kraken Tournament Edition THX Spatial audio not working

I've already chatted to a representative on support, and after everything he/she has offered to help with, nothing worked. I've tried every solution on the internet including his support, and he eventually said I should get a replacement since it was from Amazon... It arrived today and to no avail, THX is still not working. I've done everything in the book and looking for any advice, I've already tried restarting, reinstalling, plugging into another USB, resetting my PC, it just isn't working. It worked before and to be honest I really don't want to return them... Not after I experienced the difference between normal stereo & THX. I have Chrome and other Apps open that can use THX yet it's not appearing on Synpase 3 Also, none of the other equaliser options, voice clarity, sound normalisation works It works on other PCs, namely my laptop

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5 years ago
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leductim
posted in Razer Support

Chroma Lighting issues on Blade Stealth 2018 model

I purchased a Razer Blade Stealth in mid 2018 and after around six months of use I began to have issues where sections of the keyboard would refuse to light up. This in of itself was not a big deal as a simple restart could fix the problem. Despite this, I am now facing issues where the whole keyboard refuses to light. I have uninstalled and reinstalled the software multiple times, reinstalled drivers and everything I can think of. No chroma lighting at all. Quick context: The issues only started to occur after I purchased a Razer Atherius and started to run Synapse 2.0 and 3.0 Beta side by side. This is where zones would go out. After introducing a Razer core, chroma stand, and blackwiddow lite, and a Kracken headset. Additional info: I am convinces it is a software issue as the keyboard in terms of key presses works absolutely fine. Also the lights will occasionally work fine for no apparent reason until I decide to shutdown or restart my machine. I have followed the instructions o

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5 years ago

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