Razer Support | Razer Insider
Skip to main content

Razer Support

-

  • 42,756 Threads
  • 61,340 Replies
42756 Threads
C
Carminepulsecafe314
posted in Razer Support
Lm1777221@gmail.com

6666611001aaa

3
C
4 years ago
aiyionman
aiyionmanInsider
posted in Razer Support
Orochi 2015 vs Windows 10 Updates

So yesterday, my orochi works fine until I saw an update from Windows that requires me to restart. After the restart, I immediately shutdown my machine to call it a day. So today, I tried to use my machine but my orochi, either wired or wireless, is NOT WORKING :frown_:!!! Do you guys experience this? I tried the following: Uninstall Orochi on my device manager Tried a different port on my laptop. Tried re-pairing for wireless Update Synapsis and tried steps 1 to 3 again I also tried playing with the synapsis calibration. My orochi responses but it can only up and down. Need help guys and TIA!

0
aiyionman
4 years ago
O
Overpago
posted in Razer Support
I used the wrong data onat the headphone registration

Hey so i bought a razer Blackshark x2 headset and I registered it on razer. now i noticed that the date that I bought the device is wrong. Can i change the date? and is it very bad, that i chose the wrong date? Thanks

0
O
4 years ago
P
PM2021H15013938
posted in Razer Support
synapse 3 monta en W7 controladores no firmados que anulan viper mini

Pues eso, he ido a instalar synapse 3 para aprovechar al maximo mi viper mini, pero el controlador que se instala en mi windows 7 a traves de synapse 3, me lo reconoce como que no esta firmado y el raton deja de funcionar. tengo que desintalar synapse para que mi viper mini coja el controlador de serie de windows y vuelva a funcionar , sino no hay manera. ¿que puedo hacer? de donde puedo sacar los controladores firmados de razer para mi viper mini? tambien he probado sunapse 2 pero no reconoce mi viper mini, imagino que porque es mas antiguo en la parte de los controladores windows muestra este mensaje "Windows no puede comprobar la firma digital de los controladores necesarios para este dispositivo. Puede que un cambio de hardware o software reciente haya instalado un archivo que no está firmado correctamente, está dañado o es software malintencionado de un origen desconocido. (Código 52)" No me sirve que me den como solucion que instale windwos 10 porque synapse 3 se indica que

0
P
4 years ago
Karver
Karver
posted in Razer Support
Razer Cortex Squad, 4 Max, #1 has 5 Players? RIP

I was a part of the first contest that went on, and lost due to Razer technical issues + RNG ( I tied for 2nd place but i had more hours than 1st place, RNG rolled me into 4th place, and only top 3 got rewards) So I want to make sure this contest is going to run smooth, and currently it isn't. #1 Squad has 5 members combined hours at 17hr+ on Day1 Rules state 4 Squad members MAX. So GG to the rest of us?

7
Razer.Speedcr0ss
4 years ago
P
PwdrOtdr
posted in Razer Support
Razer Customer Service Unresponsive

Hi I've bought a product which isn't working properly. I reported it to Razer via their website on 30th August, received a request for more information (even though all the specifics were already included in the initial report, but anyway...) which I replied to on 2nd September, and then I received a "How did we do?" type email a few days later, suggesting that the case was closed. I've emailed asking for an update, but no reply. I've tried using the online Chat , but it says it can't connect me and to try back during opening hours (which it currently is). Does anybody know how to get a response out of Razer? Or know what might be going on? Thanks

1
Razer.Speedcr0ss
4 years ago
D
DeathWired
posted in Razer Support
Razer Cortex squad rewards not working properly

I have been doing the squad rewards for the past to day and has worked fine, today i restart and update my computer. Once it restarted when i run the cortex app and a game it doesn't record minutes. I'm playing Rainbow Six Siege on steam. I have since restarted again with nothing happening

3
Razer.Speedcr0ss
4 years ago
K
Kaspar1723
posted in Razer Support
When I am from Czech Republic, How i can return and refund any item?

Hi I would like to ask if I buy a product and I will not be satisfied with it or it will go wrong so. How can I return a product. When I am from the Czech Republic? thank you for the answers

0
K
4 years ago
F
firstOPALAshGrey758
posted in Razer Support
Razor Kishi Xbox button not bring up guide

I just got my Razor Kishi and when I hit the Xbox button it takes me back to my phones screen instead of being up my guide button. I have to reconnect when this happens. Sometimes when I reconnect the guide will be up. But it ruins it having to reconnect. I have a Samsung S20+. My app is up to date. I've rebooted my phone. And I've loaded the app and the Kishi is up todate. Any ideas?

1
I
3 years ago
G
goodybc
posted in Razer Support
Razer error code -2145124329

I just recently got a keyboard and mouse from Razer. Was trying to install Razer 3.0 and I keep getting this installation error. Can't seem to find anyone else who has gotten an error code like this. Can anyone help?

0
G
4 years ago
R
randomness_22
posted in Razer Support
Razer Viper Ultimate Quartz?

I am just curious if there is any chance at all if this mouse is going to be released in the quartz colorway? I am happy with my model o, but I would gladly make the switch if this came in quartz to match the rest of my setup.

0
R
4 years ago
G
greatFlavescentRUBY224
posted in Razer Support
Company

can I order from a company and claim back 21% of the tax?

0
G
4 years ago
B
Bilforhandler
posted in Razer Support
How to single configure your keyboards light for Razerblade 15 2020

Hej Razer Ive recently just bought your gaming laptop. Razer blade 15.6 2020 I dont use your plug-in keyboards, i use the one on the laptop. So i wanted to configure my gaming layout. for 2 days ive not come to how i can " mark " buttons "qweasdr " with red. it seems to me, i can only mark the entire keyboard. ive watched many youtube videos, for the plug-in keyboards useless for me. ive reinstalled the apps a few times. I have the synapse 3.0 for my laptop and the synapse 2.0 for my mouse and headset. i can see the keyboard layout, but im not allowed to single pick which should be turned on and off. i see in your tutorials it is possible. Why cant i just do it? Also my laptop is not detected in synapse 2.0 Please help me.

0
B
4 years ago
S
SYLARb
posted in Razer Support
TARATARUS

bonjours, pourquoi est t'il impossible d'obtenir des pièce détacher pour ses composant acheter chez razer, Razer a t'il une politique de jeter pour racheter en neuf au lieu de privilégier la réparation , je demande cela cars j'ai pas envie de renvoyer mon pad taratarus v2 en réparation chez eux pour payer X frais alors que ma Garantie a expiré , cars je vous explique , j'ai un Pad Taratarus v2 dont le joystick est défectueux et ce a cause d'une utilisation intensif , j'ai demander au service client ou je pouvais avoir cette dite pièce , cars ma garantie avais expiré et donc que je le réparé moi même ou chez eux a par le gain de temps de le faire moi même , il y avais aussi un ordre de gain de prix , et il m'on répondu qu'il ne faisais pas dans les pièce détacher , sérieux s i c'est ça je suis tenter de dire , non seulement , le faite que l'innovation face au concurrent et leur prix plus élever , si leurs service client est a ch***** pourquoi continuer a acheter chez eux , merci de me

0
S
4 years ago
T
technoVioletWeb837
posted in Razer Support
RMA support/lack there of

I've been having real problems getting responses as far as my RMA process. Long story short I purchased a Blackwidow ultimate keyboard back in May. After two months randomly lights stopped working and keys would intermittently work. I started the RMA process which during that time seemed pretty smooth. On Aug 4th, I was provided a shipping label to send the damaged unit back to which it would be replaced when it arrived. I sent it out a few days later and based on the tracking number it says it was delivered on Aug 24th. Since then I've had what seem like two automated messages that say they haven't received the unit, even though in my responses I provided the tracking information which clearly shows it was delivered. But of course, the automated responses didn't reply to the tracking number. My last message I sent was on 9/1 basically stating that tracking number shows the damaged keyboard was not only sent but delivered. When can I expect my replacement unit. 7 days have passed with

0
T
4 years ago
C
CtrFreek762
posted in Razer Support
Chroma stops working in-game

My Orbweaver Chroma stops using the custom light pattern I set up in Synapse 2 when I enter some games (Overwatch specifically). I just bought it from a friend who had never taken it out of the box until he sold it to me. Any tips or ideas on how to fix this?

0
C
4 years ago
L
Laurittaja
posted in Razer Support
Blackwidow chroma v2 Lenovo diagnostics? (problem)

Hello. This is my first post here, sorry if the formatting is kind of messy or if I posted this in the wrong place. My issue is whenever I plug in one or two of the usb cables into my pc, and boot the pc up it brings up the "Lenovo Diagnostics" menu. However if I boot the pc without the keyboard being connected to the pc, it works just as fine as always. This started happening to me an hour ago. I can however start up the pc, and then plug in the keyboard, but I feel it isn't the right way to work around this problem. I will also film a video to showcase what happens. I will attach it/post it in the thread comments if I can't figure out how to edit posts. Thank you in advance.

1
L
4 years ago
A
albedoalbedo
posted in Razer Support
Razer nari not pairing

Hello, today my razer nari stopped working. I can power it on and it glows green however the mute button doesnt give a red light. I do have it in windows as razer nari chat and game but i cant hear any sound and it doesnt show up in synapse 3. I reinstalled synapse and all the drivers but that didnt help. I tried using t

0
A
4 years ago
S
systemeasyAquamarine439
posted in Razer Support
Kraken X USB - 7.1 Surround Sounds Activation Code

My Kraken X USB came today and when I scratched off for the activation code the characters seemed to go with it. I used a coin and don't feel like I scratched very hard but alas I cannot read several charters of the code. Is there another way to activate the surround sound or provide my proof of purchase so I can get a valid code?

0
S
4 years ago
P
palmettobling
posted in Razer Support
New Siren Emote - Constant Static

I received my brand-new Seiren Emote mic, and there is an awful amount of static I'm getting. I have the Razer Synapse app, Chroma Connect, streamer companion app, etc., and I see the Razer Seiren Emote in the Synapse, but the only options there are toggle mic volume and playback volume. There is no option for additional settings or gain and the like. I can't seem to find any good answers on google either. I've attempted to find settings in Windows 10, with no success. Different USB ports, different USB cables, and I still get static. Is something up with my software that it's not letting me change the settings for the Mic, or is the product defective, and I should start a RMA process?

0
P
4 years ago
B
bayDeepAquamarinebit106
posted in Razer Support
My razer mamba elite have problem

hello, for some time now my macros (other than the jog wheel and right and left click) are working every other time. I cleaned the entire Razer Synapse from my pc but it was not enough

0
B
4 years ago
L
leadene
posted in Razer Support
Razer Kraken Ult gives me a popping noise with THX on

I enjoy THX on but just in the last day or two THX just gives me a popping sound when ever i play any game.I have now had to turn THX off because its killing my left ear, the popping is mostly from the left side of the headset. the left side has the THX button and volume on it. now with THX off i dont get a popping or crackling sound, but its not as enjoyable as before with THX on. i really need a way to fix this. i have reinstalled razer synapse used another USB port restarted my pc updated my drivers updated windows 10 updated nvidia drivers

0
L
4 years ago
D
Dev_xxs
posted in Razer Support
cant copy and paste when running cortex

it wont let me copy and paste when i run cortex does anyone know can i can fix this?

0
D
4 years ago
T
timmy1981
posted in Razer Support
2nd Display Refresh Rate - Razer Blade Stealth 2020

Hi There I have an external display capable of 144Hz do you know if more than 60Hz is possible using a USB C to Display Port cable on an external display? The model i have has a FHD 120Hz panel so i am guessing this is possible using an external display via USB C Kind Regards Tim

0
T
4 years ago
K
KinderSurprise1
posted in Razer Support
Fans Run at constant speed

Hello, Just bought a brand new Razerblade 15 Base 2019 and for some unknown reason the fans are stuck on a constant speed level and the laptop rarely becomes quiet. However, when I change from Balanced mode to, for example, Creator mode the fans speed drops do for a minute or so and than the fan speed picks up, as does the noise. Any ideas?

0
K
4 years ago

Badges

View More
CookiesCookie settings