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  • 56,438 Replies

38894 Threads

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FreeWaterCup
posted in Razer Support

Lost activation code for my kraken Pro v2

I didn't know that the activation code was for the 7.1 audio, honestly didn't know that's how you would get the 7.1 audio to work through the application but I was wondering if I can get a new code if that's possible.

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2 years ago
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mertiblis
posted in Razer Support

İm deleted my 7.1 surround drivers accidentally

How can i bring back it, i have key but i cant open new account and download again because its sing used

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2 years ago
taburetka_6
taburetka_6
posted in Razer Support

Keyboard malfunction

Hi ! I have a Razer Blackwidow Chroma and sometimes one of my rows /a s d f g h .../ just stops working and starts working after a couple of seconds or minutes. It's all cleaned up and still, it just does not work properly, nothing work s / reinstalling, etc./

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2 years ago
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RedVioletcarsharp866
posted in Razer Support

didnt get email after purchace

i didnt get an email after buying the razer blade 17 so i dont know when it will arrive please help

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2 years ago
Bioacid
BioacidInsider Mini
posted in Razer Support

New Basilisk V3, now mouse bungie and Headphone Chroma do not show in Synapse

Just plugged in my new Basilisk V3, took a long while to update, rebooted. But now my chroma mouse bungie and chroma headphone stand are not seen by synapse. I have unplugged both and plugged back in, no change, rebooted a few more times as well. Thank you

2
Razer.Speedcr0ss
2 years ago
J
JamesClatworthy
posted in Razer Support

I lost my 7.1 code for my razer kracken X usb

I lost my 7.1 code so i registered my product and enabled 2fA and still no code pls help.

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2 years ago
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sharpMagentaProcess082
posted in Razer Support

I bought a razer kraken X 7.1 headset from a store and it did NOT come with an 7.1 activation code

I bought a razer kraken headset 7.1 from Public, a well known store chain. The headset did not come with an activation key though inside the box. As a second seller I was referring to a seller that is not directly razer. My headset was brand new, never mentioned second-hand. How do I get my code. PLEASE.

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2 years ago
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coltonp1587
posted in Razer Support

My RB 14 is stuck in Alaska?

Hi my rb14 3070 has been stuck under a clearance delay in Alaska according to my tracking info. I cant get in touch with anyone from Fedex as I live overseas and was having the package forwarded to me from the delivery address (which the cutoff date for package acceptance is approaching rapidly as well). According to Fedexs website its due to improper paperwork of some sort? Reading on the forum here this is semi common and some people have waited for up to 10 days?! If this is the case it will miss the forwarding cutoff and have to be returned...which sucks

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2 years ago
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wispsk
posted in Razer Support

naga trinity

So I recently purchased a razer naga trinity my first razer product and its great, however there is double click prevention (at first i dint realise as i heard the click sound but it wouldn't register more then 1 click when i drag clicked) but on the mouse which couldn't find on the razer amazon page for it. i was wondering if there was a way to turn it of I looked in the synapse and couldn't find it however i could just be missing it this normally would be an issue but ive recently got into games where high cps is necessary to be good in pvp and the double click prevention stops that from a whole if you dont have the best trigger finger on m and k which i dont because i just moved from controller (sorry if a rambled on a bit )

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2 years ago
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Godfighter1661
posted in Razer Support

Fail to activation 7.1 surround sound

I am a Razer Kraken X speaker user. I used the activation code to created Razed ID account. However, the sound effect of 7.1 did not enable to activate my account. Is there are any solution or other activation code to active 7.1 surround sound?

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2 years ago
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Mustikhalissi
posted in Razer Support

Activation Code

Hey, I recently purhcased the razer blackshark v2 x headset and as i was scratching the code to activate surround sound, i accidentally scratched off 4 characters, is there any way to get the code back, i've tried many different combinations of the code and i still cant seem to get it. please help

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2 years ago
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ZX_SPECTRUM
posted in Razer Support

Blade 15 mid 2021 max ram all models

Hello, before purchasing, I wanted to confirm that all Blade 15 models have upgradable ram? The reason I ask is that on Razer's website I see for Blade 15 Advanced 11th gen intel, 16 GB max. It's the max word that is causing confusion. Thanks.

0
Z
2 years ago
H
headBlackCorallink300
posted in Razer Support

No browse game option on Razer Cortex

It used to be there before, but whenever I click the + sign on Razer Cortex to manually add a game, the browse game option isn't there anymore. I tried reinstalling but that didn't fix it either.

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A
2 years ago
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PearfreshPEARL854
posted in Razer Support

Razer Kraken microphone

the microphone does not transmit sound well.and there is a lot of noise.I tried to configure it

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2 years ago
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mishakabace
posted in Razer Support

7.1 Surround sound code recovery

Hi guys I recently bought Kraken X. I was very excited to try them with the surround sound option but I f'd up the scratch card. Do you know how can I get a new code?

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2 years ago
F
frontJordyBluecar377
posted in Razer Support

Razer Activation code not working

I got new razer headphones for my birthday I downloaded razer 7.1 surround sound and when i went to activate it using the code it said "invalid code" please someone help me

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2 years ago
E
ELLA_DORA
posted in Razer Support

activation code issue

I bought KRAKEN X, but I scratched the activation code inside so much that I can't see the code. What should I do?

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2 years ago
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MellowYellowcastbyte552
posted in Razer Support

Shift function imitate macro help

Hi there, I unfortunately need some help with a macro creation. I am looking for a way to press a key and thus how shift works. Without it being a shift. Unfortunately, I can't describe it better, which is why I have difficulties looking for it. As an an example: If I press the button down and the output should be 2, as long as I keep the button pressed, there should be no further output. Only when I let go of the button should output be 1, but only once. I hope I am describing this clearly and correctly. If the key is not pressed, nothing should be output, if it is held down, the 2 should be output once. As soon as it is released, the 1 should be output once. The way shift works. Is the function possible in a macro? Google wasn't very helpful with my search.

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2 years ago
X
xXKieranXx
posted in Razer Support

How do I get worthless Basilisk mouse to scroll in Windows 10 start menu

Why are people so stupid. Windows 10. I click the start button and the menu pops up. But my Basilisk mouse will not scroll in it. To get to scroll, I have to have to click the mouse wheel. of course when I do that, it clicks. Worst purchase I ever made. Of course that Synapse app gives me no useful options for it.

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2 years ago
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OlivineTOPAZfast708
posted in Razer Support

Activation code damaged, any other way to activate the code??

I recently bought a Razer Blackshark V2X , and unfortunately, I scratched too much of the activation code leaving it ruined and unreadable. Is it possible if I can avail myself another code for my product?

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2 years ago
D
DarthBrento
posted in Razer Support

Razor Nari - doesn't turn on but charges?

I've had my Nari for just over a year and recently it stopped holding a charge for very long. Now the red light comes on that it's charging but, after leaving it on charge for several hours, it doesn't turn on. Any way to troubleshoot or resolve this?

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2 years ago
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sharpDarkTaupeshare638
posted in Razer Support

I ear my mic when i start a game

I don't know why but when i play some game fullscreen, I ear my voice back in the headphones. Has anyone the same problem? How can i fix it? Ty

1
Razer.Speedcr0ss
2 years ago
J
joshua.cannon95
posted in Razer Support

TECHNICAL ISSUES THX AUDIO

So iv gone to purchase thx spatial audio from the app on my computer. but it keeps taking me to the american site were i cant put my details in as in a diffrent country? any idea people?

1
Razer.Caziel
2 years ago
W
willHILTON10
posted in Razer Support

Ripped Off

I purchased the Razer Basilisk Ultimate on 09/02/2021 from the Razer online store. I received the product on 09/07, 5 days later. Unfortunately, the product did not come with the required USB charging cord. I have had an open case with Razer since 09/07/2021. It is now a month later, but I have not received my new mouse or replacement cord. I have sent close to 20 emails in an attempt to get the product that I PAID FOR. Razer has successfully stolen $160+ from me. The "technical support team" is utterly abysmal and will be of no help if anyone ever finds themselves in a similar position. Never in my life have I experienced such inept and horrid customer service. I have ALL proof of purchase (receipts, dates, online store). 0/10 stars and I would never in a million years recommend any person to shop with razer.

1
Razer.Caziel
2 years ago
S
SO_422
posted in Razer Support

Missing TapJoy Reward

Hello, I didn't know quite where to go as my support request was closed on the Cortex app. So I recently completed the task Reach Level 20 on Family Island, which took me ages to do. A day passes, and still no reward. So I open a support request, who then told me they cannot offer me my reward as the "app install was not attributed to Tapjoy", and closed the case. I don't understand how this is possible as I followed the link the took me to when I clicked on Earn, which took me to the Play Store which is how I installed the game. Does anyone know where I can go to try to get my points? My case ID is 26380812 Thanks in advance.

0
S
2 years ago

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