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  • 42,207 Threads
  • 60,543 Replies
42207 Threads
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systemeasyVividCerise667
posted in Razer Support
razer blackshark v2 headset

just wondering if the usb soundcard works on xbox one s consoles and do they have 7.1 surround support with the razer xbox app just bought corsair hs35 headset and they sound CRAP im returning those, when listening to music they sound kind of muffled done some research and found out the razer blackshark v2 headset are the go to headset for gaming, music, movies looking to spend $100-$130 on a pair either razer blackshark v2 headset or other razer headset that would work best on xbox one starting to think about getting the razer nari ultimate for xbox

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3 years ago
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lemsex
posted in Razer Support
Razer Blade 15 missing key

Hi guys So i broke my space bar, well the thing that I broke is the hinge mechanism of te space bar, everything else is quite in awesome shape Do you know if razer takes this inquiries? and if so do you have an estimate of hw much i have to pay I'll attach a photo of the hinge clip, so you understand what's going on

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3 years ago
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VanillaIceIOLITEquick730
posted in Razer Support
Tomahawk Atx Midi Pled and hdd cables?

Hi All, I have just got my Tomahawk Atx Midi Case and I am already loving it but I have a problem. While I was setting up, I recognized there is no Pled and hdd cable to connect. There were only Restart and Power cables included. Is it normal? Thanks

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3 years ago
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Poke_Fred
posted in Razer Support
razer black widow orange uk

is it possible to buy a black widow with orange switches in a uk layout cause I can't find one

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Razer.Speedcr0ss
3 years ago
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ThatSaltBoy
posted in Razer Support
Razer Mouse Custom

Hi, I am trying to design my own RAZER OROCHI V2. If Design is finished, it will not be sent to my cart. Is the online shop down? Any help would be appreciated! :)

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3 years ago
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RedBrownFox2012
posted in Razer Support
Lost my activation code

Hi there, first time writing here. I have a question and maybe I´m too tired rn to find the answer on the website, but I lost my activation code and I´d like to use the 7.1 software, so my question, how can I contact them and ask for a new code or sth like that ? Thanks in advance for you help

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Razer.Caziel
3 years ago
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Wildcat972
posted in Razer Support
Ghost Display/Fuzzy Screen

When I close out of a window like Google Chrome/Spotify/Microsoft Teams etc the window itself closes but the visual of the window remains ghosted on my screen. It also prevents me from watching anything full screen because remnants of previous scenes from whatever I'm watching remain in a fuzzy/ghost overlapping with the next scenes. I tried changing the refresh rate and that didn't help it. Any advice/help is welcomed and appreciated! Thanks!

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3 years ago
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Stealth517
posted in Razer Support
Replacing SSD Drive

I have a Razer 15 and I am getting a "Preparing Automatic Repair" screen when I try to boot my machine. Windows recovery will not function. So I thought I would just replace the M.2 SSD and start over. This is the only drive in the machine, as it does not have a 2.5 HDD, only the M.2. The new drive just sends me into BIOS and the BIOS doesn't see the drive. Does it need to be initialized? And how does that work? Sorry, never had a machine that didn't have a 2.5 Drive.

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3 years ago
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oXx_DarkSouls69_xXo
posted in Razer Support
please help with unknown serial id

I'm using razer deathadder essential but I want to change the debounce time on the software but it always shows "unknown serial id" whenever I try to put mouse in the website warranty thing I use the serial id of my mouse and the box also the rz thing their correct but its always showing "unknown serial id" whenever I use the box and the mouse's serial id it still says "unknown serial id" please help also I don't actually know if it is unknown serial id or something else

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3 years ago
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MOECHTEgern
posted in Razer Support
Razer Blade 15 late 2019 repair issuse

Hello, Recently i bought a Razer Blade 15 advanced (late 2019) used on EbayKleinanzeigen. I opend a case with the support and send it to an authorized repair service in Germany. And today i get the repair quotation with a bill about 1500€ to repair my Blade. I´m realy dissaptionted, that an company like Razer will charge such an amount of money for a product, that cant be possible out of warranty and isnt that cheap. I´m awear of EbayKleinanzeigen isnt an authorized seller for Razer products, but also there is simply no way it can be out of warranty because of its age. I hope there is a way to avoid this repair cost. Best regards, Markus

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Razer.Caziel
3 years ago
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kirill270879
posted in Razer Support
problems with oled display

when i change to the standart HDR , the screen becomes dim and not bright,the colors are less saturated

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3 years ago
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Funkyf
posted in Razer Support
No keyboard backlight

My 2018 razer blade 2018 base model doesn’t display any light even when you power on.

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3 years ago
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Bulk0nator
posted in Razer Support
lost my dongle for razer basilisk ultimate

hello i lost my dongle fofr the razer basilisk ultimate and i dont know what to do , can i get a new dongle somehow or what cna i do ? ty for the help

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Razer.Caziel
3 years ago
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FaZe_FlamesGod
posted in Razer Support
Razer Cynosa Chroma help

So i got a razer Cynosa chroma today and it was working fine and everything.It was working withb my synapse but then i had a windows update i downloaded it and went somewhere else.When i come back everything is okay but when i try to connect the Cynosa Chroma to the Synapse 3 it doesnt connect.I have trying fixing the software and uninstalling.I am thinking of wiping the software but before i d any halp.BTW the keyboard still works its just the synapse

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Razer.Caziel
3 years ago
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CandyPinkIVORYgeo519
posted in Razer Support
Cannot see my Huntsman TE using analogue in game mode

Ok, I received my new Huntsman Tournament edition yesterday and I really like the typing experience on these new linear optical buttons. The only criticism is the lighting though the keycaps do not match the intensity on my Viper Ultimate; in day light conditions I clearly see the lighting on my mouse but the keyboard not so, also some of the text seems to be squeezed onto the keycap with inconsistent font density 'prtscr', 'home', 'pause', 'pg up', 'pg dn' and looks quite ugly. But when gaming (Gaming mode enable in-game) I do not get the analogue experience. Movement keys work like digital keys and I do not see any benefit at all. I read on Reddit there was an option to alter the actuation levels for the keys, but I do not find this!

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3 years ago
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ventureSHELLCandyPink910
posted in Razer Support
Battery replacement

Hello, I need to send my computer in for battery replacement. What are the steps? I dont seem to find solutions. Any place where i can send/take to near Los Angeles? Thank you very much,.

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Razer.Caziel
3 years ago
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freshHarvestGoldbyte464
posted in Razer Support
Kraken TE audio controller problem

Hi. I have a Razer Kraken TE, after the 20h2 windows update my game/chat controller doesn't work anymore. Either all audio goes through the chat controller, or when the game audio goes through the game controller the chat controller and mic doesn't work. I have rolled back the update but the problem persists, I have uninstalled Synapse 3 and all other Razer relates software, restarted my computer and reinstalled synapse and the audio drivers, but the problem persists. Any help?

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3 years ago
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King_Sausage
posted in Razer Support
Razer Lancehead Wireless Issue

Hey guys, I have been noticing this issue recently, whenever I hold left click on my mouse, it doesn't hold it for long and has a random number of breaks when attempting to do so. Is there any way to fix this issue? I have already updated the mouse software but that didn't fix it. Thanks.

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3 years ago
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SUPERBRUNO
posted in Razer Support
Abyssus 2014 double clicking in COD Warzone on AIM DOWN weapons.

Was wondering if any of you experienced this issue... I am using a abyssus 2014 mice and when I try to aim down using my right click it sometimes just goes back to not being aimed down, as if it were double clicking. I had this issue a few years ago and it was something related to hardware, but i cant remember how i fixed. Any ideas?

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3 years ago
kaption123
kaption123Insider
posted in Razer Support
razer thunder bolt 4 hub charging from only one port.

is it just me readying the razer thunder bolt hub does not charge laptops on a lot of message boards very bad. We need more info and better labels on thunder bolt 4 hub. The main input only does 135 watts. they list charging from usb-c or thunder bolt connection at 90 watts. but it only charges the phones laptop or computer from the source port at 90 watts great feature but i think the information could be a little clear or better written. I even like to see a lights showing port being used or connected and if its charging and at what rate hmmmmm does anyone agree labeling needs to be better.

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kaption123
3 years ago
1
1Besik
posted in Razer Support
German keycaps

Where i can buy german keycaps for my Razer blackwidow keyboard?

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1
3 years ago
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Gtapp95
posted in Razer Support
Failed to Reload Razer Gold Error

I have tried reloading countless times with multiple different payment options and to no avail. It just says "Failed to reload" before I even type in my card information?? Can someone please help or tell me how to fix this? Thank you!

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3 years ago
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Martijn102
posted in Razer Support
Razer Phone 2 Not Charging

I recently started having the issue where the phone would only charge from an angle and now it just stopped charging at all it is doing 2.6% an hour full charge takes upto 48 hours I would really like to know how much this would cost for me to get fixed because if it's too expensive I'm better off getting a new phone

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3 years ago
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quickDarkTaupedirect260
posted in Razer Support
Why Razer support sucks so much?

Hello, awesome Razer community, There are so many nice people and helpful people on this forum, but official Razer support reps are not among them. There are so many people's questions left unanswered. I wonder why? I posted a question on the 29th of April, but there is no answer for 2 weeks. /nari-wireless-dongle-replacement.73839/ If you feel the same way then comment with a link to your unanswered messages on this topic to keep it up in trends, maybe then they will finally start noticing our messages. Have a nice day!

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Razer.Speedcr0ss
3 years ago
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Burgundycoolventure098
posted in Razer Support
Razer THX product key not working

I have registered my headset and tried downloading the software but it wants me to purchase it all over again. Its not letting download anything. It just takes me straight to the purchase screen again[EMAIL='again.hit4thefence@gmail.com']. [/EMAIL](*Omitted)is my ID

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Razer.Speedcr0ss
3 years ago

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