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Razer Support

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  • 38,552 Threads
  • 56,004 Replies

38552 Threads

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BEWBEW01
posted in Razer Support

Razer Phone 2 : Some color in static mode on Chroma show the color inaccurate on the Razer logo

if I choose red color, it gonna be purple on the logo. Yellow gonna be light Green, White gonna be light blue and more

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5 years ago
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TheFragturedNerd
posted in Razer Support

Razer synapse not registering mouse and headset HELP!

So i got myself a new keyboard today (huntsman elite) and it made me install a new version of razer synapse, my problem is that for someone reason the new razer synapse software will only register my keyboard and mousepad (firefly) but not my mouse (Mamba chroma 16.000DPI with wireless option) and my headset (Tiamat 7.1 v2) what might cause the problem? What have i done so far: Remove old version of synapse (which DID register mouse and headset) and restarted pc downloaded newest firmware for the headset and mouse

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5 years ago
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elm0nt3s
posted in Razer Support

Problema Razer Serien

muy buenas tengo un problema con mi micrófono razer serien y es que cuando lo conecto al ordenador la pantalla en la que indica el modo en el que esta empieza a parpadear y no me lo detecta el pc. No se cual es el motivo pero en 15-20 minutos ya va bien. es el mismo problema que el de este chico.

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5 years ago
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Follytruckbest620
posted in Razer Support

VLC 3.0.5 (macos) and newer crashing with Razer SW assertion error

Hi there Since updating VLC to Version 3.0.5 and newer on my macOS 10.14.2 machine with a Razor Manowar and Synapse SW, it keeps crashing with some weird error (extract of crash): ime Awake Since Boot: 2700000 seconds System Integrity Protection: enabled Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY Application Specific Information: Assertion failed: ((*(long*)&island->instructions[0]) == kIslandTemplate[0]), function freeBranchIsland, file /Applications/buildAgent/work/9ac0541bc060c0cd/source/RazerManOWarAudio/TwinkleMac/NahimicAPO_Mac/NahimicAPO_Mac/Source/mach_override.c, line 475. This only happen on the machine where I have the Synapse softwate installed. Regards,

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5 years ago
S
Shu1898
posted in Razer Support

Newly bought RAZER PHONE 2 shut off by itself and wont turn on!!! HELP ME PLEASE

My phone just bought less than a month. Yesterday when I was charging the phone it suddenly auto shut off when I was not looking. Now, I can't switch it on back again nor charge the phone. NOTHING WORKS!!!!!! Tried the solutions that I google'd online, nothing works. Please provide a solution for this.

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5 years ago
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bestspotMintCream680
posted in Razer Support

Pending

The reload transaction is still being processed. Please check your transaction history for the latest status.

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5 years ago
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CeilTOURMALINEpulse183
posted in Razer Support

Razer Raiju Tournament stick drift

Hi Ive noticed that my controller has stick drift on the right stick it slowly drifts right. Any help would be appreciated. Thanks

3
7
5 years ago
L
Lilianbui
posted in Razer Support

Transaction failed

Can someone help me please? I'd like to reload some gold, but it failed. I was able to reload yesterday but now I can't.

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Razer.Caziel
5 years ago
P
phiLLLip
posted in Razer Support

RazerBlade 15 Backlight Turns Off On half of keyboard Randomly(Pic attached)

Hi all, I am having issue with my new Razer Blade 15 ( 144HZ, 1070GTX, 512SSD). This laptop is only about 4 weeks old and issue happened since day 4. The issue is that half of keyboard backlight goes out randomly. At first, it happened two or three days later, but now it happened 6 days later after shut down. If I do a restart it doesn't fix it, but if I fully shutdown the laptop and turn it back on the lighting comes back on as normal. Below are things I did but could not solve the issue. Updated all Windows updates Updated keyboard drive to newest Updated Synapse 3 to newest Uninstalled Synapse 3 Uninstalled Razer Chroma SDK Does anyone have any idea on how to fix this? It's extremely frustrating. The laptop performs great but having this key lighting issue is a real pain in the ass. Thanks in advance (Different keys turn off every time)

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5 years ago
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NATURALSPINELFaluRed221
posted in Razer Support

Audio Visualizer not working

Hello everyone, I just downloaded razer audio visualizer and follow the step to install it. However when I launch the app nothing shows up and the RGB just turn off. I can't figure out which part I did wrong. The only thing I can think of is the MS Visual C++ that comes with the pack. That's a 2015 version one which I cannot install it because I already has a newer version. Does anyone know if I'll need to uninstall the newer one and get the 2015 version in order to run the visualizer?

4
N
5 years ago
A
abcarvalhais
posted in Razer Support

Not being able to configure Text Function the whay I want on Synapse

So, basically I want my Right Shift key to input the character "/" when I press it and to input the character "?" when I press it while holding Left Shift, but apparently there is no way to configure an alternative character while holding Left Shift on the Text Function tab, is there another way for me to do that? I hope this didn't get confusing. Btw I have a Blackwidow X Chroma

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5 years ago
F
firstLightBrownvine341
posted in Razer Support

Synapse 3 + Hue + Overwatch not working consistently

The Overwatch integration with Hue works on game startup for a little while, but then it stops working after 15-20 minutes. The keyboard integration continues to work fine. The Hue strip just gets stuck on one color (usually the default Overwatch orange), but it no longer flashes when an ult is ready.

1
F
5 years ago
B
BobTheZebra
posted in Razer Support

Razer Deathstalker Ultimate Freezing Computer on Driver Update

Hello, I've been going through forums for the past couple hours seeing if anyone else had this issue and as far as I can tell it's unique to me. I'll start off with the background of my problem: After plugging in the Razer Deathstalker Ultimate (RDU) keyboard I was prompted by Razer Synapse 2.0 for an update. Patch Notes: "- Razer DeathStalker Ultimate Configurator Fixed: *Various bug fixes and performance improvements." The update proceeded as any other update does and it kept progressing until it hit the 55% mark and I noticed my whole computer had froze. I restarted my computer and proceeded with a second attempt at the same update to only yield the same result. After this, I uninstalled Razer Synapse, restarted my computer, then reinstalled Razer Synapse, then attempted the update again. Same result as before. I uninstalled all drivers for the RDU keyboard, restarted my computer, then tried the update again. This time it got to 60% before freezing. I tried installing the de

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Razer.Caziel
5 years ago
N
NMolargik
posted in Razer Support

Razer Blade 2016 (Late) Power Issue

Hello, Lately my Blade has been randomly dropping to 0% battery and automatically shutting down. It just did it with the battery percentage around 80%. The laptop suddenly just shuts down with the power indicator going red. When restarted, the power indicator is still red, and after boot the battery percentage reads 0%. After any general amount of time (in this case about 15 minutes) the correct battery percentage comes back. This specific instance was while deleting quite a few files off of OneDrive that were mirrored with the PC, but unless somehow those processes are drawing too much power (which would be super unlikely) that doesn't matter. Any thoughts? It is not the biggest deal, and only happens on battery, but it is really annoying. No battery bulge after two years. Been happening for over a year. Thanks!

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Razer.Caziel
5 years ago
I
ivansrna1983
posted in Razer Support

Razer Raiju Ultimate & TE 1.03 firmware!!!

1.03 is out!!! Been testing it for the last hour on Destiny 2 PS4 and sticks are acting good so far. Only one problem for the guys with beta. You won't be able to install it... But if you are on 1.00 or 1.01 you're good to go. Found the links on various threads on Razer forums so I'll take my chance & post it here and if they ban me, ah well.. F*** it. At least the controller is working. For now. Don't know why Razer hasn't announced it though... Anyway i'm starting to rant so to cut it short here are the links: Ultimate http://rzr.to/MTloz TE http://rzr.to/mxXSn

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5 years ago
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MarioGaming
posted in Razer Support

Keyboard Lighting Flash

Sometimes I get this short flash on the numberpad section of my keyboard. My layout is only static, with certain keys lit up and then the rest a grey colour. I can't get a video of it because it just happens at random times. I've seen people have this problem too but I didn't see any way to fix it Is it a hardware problem or a software problem? If it's hardware then forget about fixing this lol

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Razer.Caziel
5 years ago
F
ftcorvus
posted in Razer Support

Razer Naga Trinity Mouse Right Click

I did a fresh re-install of windows over the weekend and ever since my naga has not worked as it did before. Now when i'm in game if i click and hold right click to ADS it will occasionally flicker off and back on as if i had let go of the mouse. I had no issues prior to the re-install of windows, so i don't believe its the mouse itself. Any idea?

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Razer.Caziel
5 years ago
Q
qbapll
posted in Razer Support

RIFT - A trouble

I don't receive Silvers during playing RIFT. Any suggestions?

3
Razer.Caziel
5 years ago
K
kruegerj
posted in Razer Support

Razer Nari Ultimate drivers

The headset has two different drivers, the game driver and the chat driver which can be ajusted via a wheel on the left earcup. I activated the chat driver for TeamSpeak and the game driver, well for my games. But as I joined a TeamSpeak the sound was really strange and was overdriving. Now I am wondering if the chat driver is not meant for TeamSpeak or if there is a problem with my headset or the drivers (I have already uninstalled both drivers and reinstalled them again and the same issue occured again) Would be happy if someone could help me out :) Thanks in advance

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5 years ago
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HermanatorInsider
posted in Razer Support

Cortex Mobile Paid to Play Missing

Since last week, the Paid to Play section in the featured games is missing, preventing me from earning Silver with my phone. I was able to earn Silver for about 3 days since Injustice 2 was available for the P2P program (and played Vainglory with it). Then suddenly, the Paid to Play section disappeared. I waited a few days thinking that the games were gonna be changed but I still don't see anything. It used to be found where the Disney Games are right now. Any solution?

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5 years ago
I
itsthehjunior
posted in Razer Support

Synapse crash?

Ever since I instlled the new razer synapse I cant seen to change my keybinds or chroma colors without synapse freezing? Have already downgraded to old synapse to fix this issue :/

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5 years ago
F
FreshMelon
posted in Razer Support

Some keys on my keyboard dont work

On my Blackwidow Chroma X has just randomly started to spam some specific keys :shifts (/ <> / y / x / v / b / m / , / . / - ) what should i do. Please note that i didnt find any macros.

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5 years ago
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Dr3adUnicorn
posted in Razer Support

Razer Mamba TE scroll wheel issues

I've had my Razer Mamba TE for a few years now and just recently, it scrolls normally then randomly double scrolls or gets "jittery" when trying to scroll (scrolls down while I scroll up or vice versa). It has gotten bad enough that I end up just clicking on the side bar and dragging through the page because the scroll wheel is effectively useless. I have tried disabling Synapse and tested it on a couple different computers but no improvement. I have also tried shooting a bit of compressed air into the mouse to see if that would do something, again no improvement. It's out of it's warranty so I can't RMA it, so are there any other solutions to fix this? Thanks.

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5 years ago
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RickyNomero
posted in Razer Support

Razer Raiju TE - Turning right in game is like 25% slower than turning left

I got the Raiju TE today and I noticed during playing shooters that turning right is much slower than turning left. I updated the firmware to 1.03, but this didn't fix it. Any tips?

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5 years ago
A
Anonymous
posted in Razer Support

Razer Goliathus Chroma with problem!!!

Hello, I'm having a problem with the Razer Goliathus Chroma, could you guys help me with my problem? I believe that I am not the first and I will not be the last one as well, I already read that other people already had the same problem, error name (Code 43) I do not know what to do anymore because I already reconnected the usb, I removed the drivers and installed again, I have tested on other computers, but nothing is resolved so I decide to appeal to the razer forums because I wanted to know if I end up going back to the store where I bought the product I will receive some kind of warranty on this because the razer products are not at all cheap, the problem in question is that windows does not recognize the usb would have a way to solve I think there is no more ways I believe it was a mistake developed in razer company. :frown_::frown_::frown_: Thank you for your attention, please help me with this.

3
R
5 years ago

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