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  • 42,051 Threads
  • 60,366 Replies
42051 Threads
A
AZZZZZZZZZZ
posted in Razer Support
Graphic card Issue on my blade 15

Hello, I have Razer Blade 15 with a Nvida Geforce GTX 1060 I just recognized a couple of days ago that the Nvida-Graphics-card is not working, the device manager is giving me the error 43 : "The device was stopped because it has reported problems" I have the latest BIOS and nvida-driver updated but still not working.... reinstalled windows now....still error.... Does anyone here knowing what the problem might be and how to solve it? thanks!!

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A
4 years ago
T
TeaRoseJETradio572
posted in Razer Support
Razer Balde 15 Rattling noise

Hi Razer Comunity, Few weeks ago I got a Razer Blade 15 Advanced (i7-9750H, RTX 2070MQ) It does a quite loud rattling noise around the right side of the laptop. Is not constant, it comes and goes every often but it is loud and different than the normal fan noise. I tested it next to my flat mate's one (same model) and definetely her laptop doesn't do that noise. It's not triggered when I'm using graphic power so I reckon is CPU related? Please can someone let me know what I have to do? If I live in London what Razer's support chanel do I have to use? Thanks! Ricard

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T
4 years ago
P
Philog45
posted in Razer Support
[HELP] Razer thresher PS4

Hi, i have a question: with the razer thresher can i regulate only the chat volume?

0
P
4 years ago
A
AdamRedgrave
posted in Razer Support
Razer Thresher 7.1 PS4 mic not working

I recently brought a Razer thresher 7.1 headset for PS4 but when I turn on my PS4 Sometimes the mic works and sometimes it doesn’t. This leads me to having to check the microphone connection multiple times before getting it to work but I know the next time I log on I’ll have to do everything over again the headset is great I just need a fix so this mic works reliably! Anyone out there to help plz!!

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A
4 years ago
S
Sqoooooody
posted in Razer Support
Razer Connect not working on Apex Legends

Hello there! I have been using a Razer Blackwidow X and a Razer Diamondback for 2 years and recently changed to a Blackwidow Elite and Naga Trinity. Therefore i installed synapse 3 as i used synapse 2 before as the keyboard and mouse used before were not supported. After i installed synapse 3 the effects that happen on my keyboard when i open Apex Legends are no longer working. I tried uninstalling synapse 2 and reinstalling synapse 3, restarting my PC and reactivating Apex Lewgends on Razer Connect and no luck. If anyone knows how to fix this please do help. Thank you for Reading.

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4 years ago
B
Bibekrai
posted in Razer Support
Razer blade 15, gtx 2070 max q bought 2 months ago, power adapter is dead

Hi guys. I just bought Razer blade 15, gtx 2070 max q bought 2 months ago, whilst using the laptop, the power brick all of a sudden died down, there is no power green led indicator on. Need help please, I do not have any other backup options. Did anyone noticed this issue before?

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Razer.Speedcr0ss
4 years ago
V
vixus_of_skyrim
posted in Razer Support
Razer Synapse 2.0 for Win 10?

Hi, I recently bought Razer Kraken X, prior to purchasing the product I looked into reviews and audio quality managing tutorials using Razer Synapse 2.0, but I can't seem to run it on my PC. Razer Synapse (New) doesn't have support for Kraken. I've installed and reinstalled Synapse 2.0 multiple times, after it installs, when I open it, it shows a brief pop up stating "Syncing" and then goes on to update and states not to turn off computer or remove any Razer devices while update is in progress, and then it completes the update within 10 seconds and nothing happens. The icon in the system tray does nothing by clicking on it. Was hoping to customize the EQ profile.

1
Razer.Caziel
4 years ago
F
freshSchoolBusYellow279
posted in Razer Support
Devices don´t show in Synapse 2.0

Hi, i tried most things to fix this but nothing worked so far. So here is the problem. Windows 10 pro 64 bit says to me synapse 2.0 detected my deathadder 2013 mouse and deathstalker keyboard but in the software itself nothing shows up. synapse aks me to connect suported devices. on win7 all worked fine, tried different versions of synapse nothing helped. any clues? sorry for my englisch ... thx

8
Razer.Caziel
4 years ago
H8MyBoss666
H8MyBoss666
posted in Razer Support
Running Synapse 2 & 3?

Ok, I'm pretty frustrated here. Six of my seven peripherals are Razer (running an xbox controller for misc games). My Deathadder is just old enough that it can't run in Synapse 3, and, this is the frustrating part, my brand new Orbweaver speedpad that I just bought yesterday is NOT supported by Synapse 3, which is stupid, considering it's Razer's flagship speedpad. I've read that running Synapse 2 and 3 at the same time is not recommended, but I am forced to, in order to implement my Orbweaver. Is it possible to run all Razer devices in Synapse 2.0? Just wanted to hear some peer feedback before attempting it myself. For conversation sake, Synapse is junk. I get that there needs to be a program to set Chroma and key mapping, but I find both 2.0 and 3.0 janky AF. I've even heard it's borderline spyware.

1
Razer.Speedcr0ss
4 years ago
ansmann
ansmann
posted in Razer Support
Broken Hyperflux Mamba/Firefly

My hyperflux MAMBA and hyperflux FIREFLY are not working after being disconnected for a week. I'm aware that metal objects can make these product go bad so Im not having any near mouse nor mousemat and I'm using it on a wooden table. This is really sad as I paid 250e for the product and its not working after 10months , Im a huge razer lover , but this is terrible. Emailed the support and I have no Response for 3 days now... It used to be faster. Am I the only one with this problem ? Or are you facing the same problem ? The Lights are not lit nor the mouse is responding. The cable si okay , tried to plug it into a phone and it's charging normally. So the problem is with Mouse / Mousemat.

3
Razer.Speedcr0ss
4 years ago
B
Bitnub
posted in Razer Support
Unknown Razer Blade 15 Battery Issue

Hi - I bought my Razer Blade 15, GTX 1070 Advanced Model back in early 2019. The computer has two issues, one is that the webcam isn’t detected, similar to several other reports on this forum. The other is that the battery has just started acting up. I cannot use the computer without it being plugged into mains power. It immediately powers off when disconnected. I generated a battery report through command prompt which says that the battery currently has 101% capacity, and I have also ensured all my battery drivers are up to date. This leads me to believe that this could either be a loose connection with the battery, or it is completely busted. Any ideas? Thanks for stopping by.

3
Razer.Speedcr0ss
4 years ago
J
JaysmoInsider Mini
posted in Razer Support
Kraken x not working the way i want on pc.

Just bought the kraken x and plugged the 2 jacks in the front of my pc. I have the pc sounds coming through my kraken but want the sounds coming through my pc speakers as I only want discord coming through my headset. also the mic is very low volume, when I use the test mic function it barely moves when speaking, and people on discord have told me they can barely hear me. I previously had a elekra v2 usb which did all these functions no problem.

1
Razer.Speedcr0ss
4 years ago
Lucintis
Lucintis
posted in Razer Support
Synapse 3.0 EQ and Enhancement

Some days ago Synapse 3.0 EQ and Enhancement have stopped doing anything for my Nari Headset, it worked fine when buying it roughtly a month ago, but now even with completely ridiculous settings there is no discernable difference in the sound. So far i have tried: Plugging it into a different USB port Restarting my PC Restarting Synapse Restarting my Headset Opening a new Profile for my Nari None of these have worked so far Edit: Trying to reset the headset to factory settings only adds a new profile and doesnt help either

3
Razer.Speedcr0ss
4 years ago
R
RiskyRogue14
posted in Razer Support
Trouble getting started

My controller won’t turn on. I’ve heard it’s supposed to be able to be used right away. Are there other steps I’m missing? I’ve downloaded the necessary apps on my Xbox but it hasn’t made a difference

2
Razer.Speedcr0ss
4 years ago
M
misobol
posted in Razer Support
Razor Blade 15 2019 trackpad uneven - ridge on right side.

Hi All, I've purchased a new Razor Blade 15" and I've noticed that the left side of trackpad is even level with casing of the laptop, whilst the right side of track pad is about 0,5mm - 1mm lower then casing(hand rest) and there is noticeable ridge when I'm moving my fingers in that area. I'm curious about your laptop builds, wonder if it's poor build quality on mine or a design feature that I don't understand.

3
Razer.Speedcr0ss
4 years ago
L
lmarshall73
posted in Razer Support
Wolverine Tournament Edition (Synapse issue)

Just received my Wolverine Tournament Edition to use with my Windows 10 PC. I installed Razer Synapse for Xbox using the link on this site (that routes to the Microsoft Store). As soon as Synapse opens, I get the following message: There is a new application available for your device. Please download the latest version of Razer Wolverine for Xbox below I click on the "Download" button and get nothing. The button (in the pop-up) changes from green to white, but that is it. No active download. No way to close the pop-up. Just a frozen screen and a frozen pop-up.

5
L
4 years ago
dekades
dekadesCommunity Cowboy
posted in Razer Support
RazerCare Now Available in EU

RazerCare Elite Protection Plans are now available for customers in U.K., France, Germany and Austria. RazerCare Elite extends hardware repair coverage to three (3) years for laptops and provides accidental damage coverage beginning day one. Key benefits include: Automatic Registration 24-Hour Claim Portal Repairs by Razer-Authorized Centers Free 2-Way Shipping for Repairs Free Transfer of Plan to New Owner $0 Deductible Learn more through: English - razer.com/gb-en/razercare German - razer.com/de-de/razercare French - razer.com/fr-fr/razercare

57
E
3 years ago
J
Jacobi1970
posted in Razer Support
Studio Edition 15” in Europe - WHEN?

Dear Razer Blade, For quite some time I have been interested in the Razer Blade 15” Studio Edition. But the EU version of your website simply doesn’t offer it yet. What is the expected date for availability in Europe? kind regards, Jacob

2
.Z4x.
4 years ago
R
radioLimeGreenONYX424
posted in Razer Support
Click and drag problem with DeathAdder Chroma

Had this mouse for around 4 years and whenever I click and hold to drag anything on my computer it does a double click or drags it a little of the way then just lets go of it while im still holding it. Any fixes?

1
Razer.Speedcr0ss
4 years ago
G
GamesSeeker
posted in Razer Support
Razer Nari Ultimate wireless not connecting to synapse 3

My headset for some reason didnt want to accept my usb and connect to my synapse 3. I think it happend when i was using it for my ps4, plugged it in via usb, and started playing for a while. Afterwards i wanted to go back to my pc and play something els, but when i plugged my usb in, it didnt know if my usb was paired with my headset anymore, and just went with Avnera AV6301 or Unknown usb device. Now im unable to use it wirelessly and can only play audio via the jackstick. Need help with this.

1
Razer.Speedcr0ss
4 years ago
F
fastGoldenYellow111
posted in Razer Support
MacOS Catalina, Mamba doesn't work. "Please connect a Razer Synapse Enabled Device"

I just updated my system, and now my Razer Synapse doesn't work and I can no longer adjust my mouse settings. Please advise.

3
Razer.Speedcr0ss
4 years ago
F
Fritzschmied
posted in Razer Support
Does the USB Audio Enhancer work with MacOS

I saw it yesterday and it would be the perfect product for me and does everything i wan't but i user MacOS and i could find no indicator witch os are supported or is it a general diver. So does anybody have experience of using the USB Audio Enhancer with MacOS?

0
F
4 years ago
M
muftahmot
posted in Razer Support
problem with reload gold

HELLO guys every time i tried to reload my gold using MasterCard i face this message ? Your transaction was interrupted before it can be successfully processed. Please try again.

5
S
4 years ago
P
PaleGreensoloJADE258
posted in Razer Support
My viper ultimate won’t turn on D:

So this morning I opened my new Razer viper and noticed that nothing happened when I turned it on. No lights turned on, it wouldn’t work on my pc, nothing. I tried plugging it in. That worked and got the lights on, but when I unplugged it it turned off. I checked the Razer software and it said my mouse was charged. Idk what to do. I might just have a defective mouse.

0
P
4 years ago
E
Eyadish
posted in Razer Support
Razer Blade Stealth GTX version, screen rendering issues

I've recently purshed this device, and I am overall happy with it, but I've have had some issues with the screen, and having constant issues with chrome with how it renders to the screen. I am going to post a support thread on the chrome subreddit aswell, but as some of the issues I am having is only relatable to the screen, the post here at Razer with be my primary one. (I still think my screen issues is causing issues in Chrome) Within the first days I had an insane screen flickering problem that I took a video of. I haven't had the same since, but it adds up. Since then, I've also had issues where 90% of my screen goes black, also recorded it. When chrome is the application that is up, it's white with black lines all over chrome. I've also had similar issues like the above, but only with the taskbar+abit over it. No video if it, but basiclly the same. I can still click on the taskbar, just not see it. If I take a print screen and add it to mspaint, I can see the taskbar. So its

5
Razer.Caziel
4 years ago

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