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  • 42,744 Threads
  • 61,320 Replies
42744 Threads
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CrazyAng3l
posted in Razer Support
razer naga epic chroma wired not working

I have a problem where whenever i connect usb to my mouse it stops working the only way i can use it is if i connect the usb to charger then it works fine. It was working before but stopped out of nowhere now whenever i plug in the usb directly to mouse it doesnt work no lights no movement it doesnt even show that its been connected

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Razer.Speedcr0ss
4 years ago
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Ryoga8519
posted in Razer Support
Acceleration option in Razer Mamba wireless and sinapse v3?

Hi. In the previous synapse v2 and my deathadder I had the option of modifying the amount of acceleration my mouse had and it was very useful. But with my new mama wireless and the sinapse v3, I don't allow it or I don't see the option. How can I do it? Thank you

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4 years ago
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zozola-
posted in Razer Support
Problems With Kraken X Lite

When I connect the inputs, the motherboard recognizes, but neither windows and synapse recognizes the device. I would like to know what to do

7
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4 years ago
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Beetle303k
posted in Razer Support
Razer Nari, mic only works in wired mode, not wireless

I just got my nari to use on both pc and ps4. But the mic only seems to work when using the 3.5mm cable. The headset itself works fine as I can hear audio, its just the mic that only works in wired mode.

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Razer.Speedcr0ss
4 years ago
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Razer...Ray
posted in Razer Support
Razer Ripsaw HD not working

I just got my Razer Ripsaw HD and it’s doesn’t work. I tried OBS and Xsplit and it says that the device is there but it’s not detected. I’ve restarted everything and uninstalled everything and installed it again and it still doesn’t work. All I see where I should be seeing my game footage is a black screen. Help!

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4 years ago
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kiDZoR69
posted in Razer Support
Electra v2

Hello guys here is my problem. 2 days ago the synapse and surround stopped working with my electra v2. I reinstalled the windows and now i can't even install the surround 7.1 and the synapse isn't working. Any answers for this?

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4 years ago
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xCalamity
posted in Razer Support
Kraken Tournament Edition doesn't appear on Synapse 3

I just got the headset and it only detects my mouse in synapse. Help?

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4 years ago
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aeroYankeesBluecity656
posted in Razer Support
Problems with Razer Electra v2 USB

Just bought one and its a great headset for the money, I like it a lot, but I ran into a problem that keeps repeating itself...Every few hours or sometimes once an hour or so the headset just stops working randomly, I unplug it and plug it back, but I still receive no sound from in game and I have to restart the game too, this is getting kinda annoying at this point. Any suggestion what's the problem? Is it possible to be a software issue?

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4 years ago
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fpsmaster44
posted in Razer Support
Razer Cynosa Chroma key "enter" is slow walk

and if i need to click it its so hard please help me what i need to do to fix it enter is stucking and unstucking please help

2
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4 years ago
P
phantheraa
posted in Razer Support
Razer Kraken Pro V2 audio sounds distorted when Surround Sound is On

Recently ,I have been having this problem where my Kraken Pro V2 sounds a bit distorted when I listen to music with surround sound on. Once I disable surround sound, there is no distortion. I have tried reinstalling surround sound, updating my Realtek High Defenition audio drivers(which are the audio drivers I use) , and also reinstalling Razer synapse 2.0, but there seems to be no luck. I would appreciate the help to a solution of this problem, thanks.

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4 years ago
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insiderleetCyclamen129
posted in Razer Support
Issue with kiyo in Synapse 3

When I go into Synapse 3 and then the Kiyo I get a notification saying "The current settings on your camera is different from Razer Synapse. Which settings would you like to keep?" and then I'm given the option of Camera or Synapse. If I pick Synapse or Camera nothing happens and the message box stay on the screen. Because of this, I cannot do anything with my Kiyo in Synapse 3 I have tried to uninstall the app and reinstall. Same problem.

4
S
4 years ago
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rayden1124
posted in Razer Support
USB Not Recognized.

So basically i got a Blackwidow Chroma TE a few months back. At first my computer wasn't recognized and i tried and tried doing all the things i could find and somehow got it to work. I turned my computer on a few days ago and suddenly windows wasn't recognizing me again. I've tried quite a lot of things and still nothing. I've tried all ports. I've tried reinstalling synapse. I've tried to update the keyboard drivers I've tried uninstalling the keyboard drivers all together. I'm at a loss, i've tried contacting support and no answer yet.

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4 years ago
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TattieBoJangle
posted in Razer Support
USB ports stop working

So i used the razer kraken for some time and they where great but a few weeks ago when i tried to use them the second i used the mic like in discord all of my usb ports would stop so i put it down to the headset gave up on me. So i ordered the Razer Kraken Tournament Edition and to my surprise its doing the same thing the headset works great all the way up until i use the mic in windows or discord in fact to even get it to work i had to lower it to 2 Chanel 16bit 32000 Hz radio quality the mic will not pick up anything above this. The steps i have tried are as follows Clean install of windows from ISO (Microsoft website) with updates Different usb ports front back and even into my razer keyboard Bios update All up to date drivers I am not sure if this is down to a windows update as i have seen a few posts of people having the same issue in the past few days. Its a strange one as it was working great on 44100 Hz since i bought them and even the new Razer Kraken Tournament Edition r

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4 years ago
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Joriuks
posted in Razer Support
Help with product registration please.

Hello, I wanted to ask for some help. I have loads of razer products but I have never bothered to register them and now I can't remember the date of purchase. Is there any way to register them without it?

1
Razer.Caziel
4 years ago
F
flowSizzlingRedever359
posted in Razer Support
Razer Blade 15 fans almost always on

Hello, I purchased a razer blade 15 base with the RTX 2060. Unfortunately I am very disappointed so far because the fans are almost always running which is unsupportable. I am simply browsing, the CPU usage is under 10% but the fans are constantly getting on then off, and so on.. The temperature is around 45 Celsius... Please tell me what to do to solve this issue.

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Razer.Caziel
4 years ago
K
kelawson
posted in Razer Support
Unable to Post

I'm trying to reply to a post in the Introductions forum, and I keep getting a message telling me I'm not authorized to do that. I'm logged in with my Razer ID, and was able to post an introduction yesterday. Any ideas? Kenneth E Lawson

1
Razer.Caziel
4 years ago
A
AncientMariner
posted in Razer Support
Lighting Raptor 27 and Core x Chroma

I have a Razer Stealth 2019 and use core x chroma with Raptor27. I can't seem to control lighting on Raptor and it is not showing in Synapse 3. Is this even possible? I have the usb-c cable connected from Stealth to Core X and display cable from Core X to Raptor.

3
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4 years ago
CedricE
CedricEInsider Mini
posted in Razer Support
Is audio output from Razer Core X Chroma possible?

Could I use one of these to get USB audio output from my Razer Core X Chroma? https://www.amazon.ca/gp/product/B01M7QQQC7/ref=ox_sc_act_title_2?smid=AKXVBT49GGF3B&psc=1

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Razer.Caziel
4 years ago
Z
Zyacox
posted in Razer Support
I just bought a Electra V2 USB

Where do i get the razer surround activation key? and why it doesnt appear on razer synapse 3??

3
Razer.Caziel
4 years ago
C
Cyber_Munky
posted in Razer Support
Razer Blade Broken Camera, bad experience with razer support

So I've been a Razer Blade customer for years, my first blade I got imported from the US in 2015, they're really a competitor for macbooks. I'm now on my 3rd Blade, the Blade 15 Advanced (mid 2018) which I bought 24th Nov 2018, this is my primary work laptop. After 9 months of use the camera just stopped working, as a software developer working remote a working camera is important. So after doing the usual cycling of drivers, updating bios etc I contacted razer support, my original ticket 9th October 2019. I was advised to wipe my laptop and revert to the recovery partition, as this was my work laptop I couldn't do it immediately but eventually I managed over a weekend and unfortunately it made no difference. I was then recommended to send the laptop in for repair, again something I could not do immediately as I have to work. I was told that if I kept the original case number I could get the ticket reopened at a better time. So I reopened my case on the 5th December 2019 as I was rea

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4 years ago
K
KOSTEK1234567123
posted in Razer Support
Razer ManO'War headphones, did not work

Razer synapse cannot detect my headphones, what's the problem?

3
R
4 years ago
R
RonIN87
posted in Razer Support
Razer Blade 15 integrated Camera not working

Hey razer-guys, my loving blade is not connecting to the camer anymore. I use it not often so i can´t directly link it to an w10 update or anything else. I was not able to find the camera in the device-manager, but i see 4 unknown devices. Unfortunately there is no cam-driver in the download section... Can you tell me where i can find the driver for camera? Are there any known workarounds i could try (beside the 2 First Pages in Google?) Thanks and kind regards Sebastian

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4 years ago
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soloSAPPHIREViolet541
posted in Razer Support
Razer Blade 15 black screen and loop boot

Dear all, When i start my razer blade 15 advances 2018, the light on keyboards went ON then off and continue loop with light on and off on keyboards and laptop and the screen still stay black... All firmware and bios updates done, still issue, sometimes after continues loop, start finally but if restart, same issue again... Some advice please ? thanks,

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4 years ago
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fastSmokyTopazDIAMOND920
posted in Razer Support
Error 43 Please Help

Posting on here as official Razer support just doesn't seem interested. So I got a Razer Blade 15 a couple of weeks ago, and it worked great, for about a week. Then one day it just stopped, now when I try to play a game it caps out at about 9 FPS on lowest graphic settings. Checked the Device manager and its showing under display adaptors that my Graphics card is not working properly, error 43. Its a Nividia GeForce 2080 max-Q. But it recognises the model of the graphics card so I don't think its a hardware connection issue but I don't really know. Is the error 43 the reason for my performance drop? Or is it unrelated is my first question. My second question is does anyone have another way of fixing this error? I've tried installing older driver versions for the graphics card and Windows, tried uninstalling my graphics driver and reinstalling with the newest Nividia drivers, tried updating BIOS, and tried reinstalling windows but nothing works. If anyone knows anything else I c

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4 years ago
X
xdkevz
posted in Razer Support
RBS 13 - Mercury White Max TDP only showing 15 Watts instead of 25 Watts

Just received my blade stealth yesterday and installed and run cpu-z in the machine. CPU-Z is reporting that the max tdp for the cpu is 15 Watts according to the website this RBS should have a 25 Watt cpu. Is there something wrong with my unit?

1
Razer.Speedcr0ss
4 years ago

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