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  • 42,633 Threads
  • 61,162 Replies
42633 Threads
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rgbcubed
posted in Razer Support
Razer Basilisk Chroma Basic: Synapse 2

So a few weeks ago I purchased a Razer Basilisk mouse and was setting it up this week. I use a Macbook computer and needed a good mouse and so I was running Synapse 2. Is the wave effect for the mouse possible on synapse 2? I can't seem to get the option to put it on Wave. Thanks in advance, rgbcubed

3
Razer.Caziel
4 years ago
T
TheFirus
posted in Razer Support
Razer Raiju Ultimate

Hi there, got the fine pice of equipment for x-mas. sadly i got a anoying stick drift on my left stick (drifting to the right). Hope you can help me

7
Razer.Caziel
4 years ago
W
WakeNBakeGirl
posted in Razer Support
Raiju Ultimate won't connect with Apex Legends

My Raiju Ultimate (PS4 edition) isn't usable with apex legends anymore. a week ago it worked fine. since 3 days nothing. contacted razer support they ''can't help me cause it's EA problem'' . EA says it's not the problem of them also SO WHO'S PROBLEM IS IT?! my controller works fine with other stuff. like uno in ubisoft store or i can use it as a steam controller if i choose the right driver. there is just a problem with apex legends which wasn't there a week ago. deinstalled and reinstalled everything. still nothing. really don't know what the problem could be !

5
Razer.Caziel
4 years ago
macs90
macs90
posted in Razer Support
Synapse 2 bug

Razer Synapse is stuck in this screen here and I can't do anything https://ibb.co/7SjTDzD I tried: - COMPLETELY uninstalling (deleting ALL files) - Reinstalling several times - Installing the Razer Synapse 3 (which is in beta) - Registering my headphones with the unique code - Executing Razer Synapse with admin rights Someone can help me?

8
Razer.Caziel
4 years ago
B
Bert101boss
posted in Razer Support
(Resolved) New Razer Deathadder Essential

Hello, Today i bought the Razer Deathadder Essential today at my nearest shop called "Game" This is not the first razer deathadder i have had but this one seems to have the biggest problem i have had some far. When i Plug the Mouse in to my Razer Blackwidow chroma USB pass through Razer Synapse does not pick it up. This has never happend to me before I dont know if its just the mouse or is in not able to be customised.? This is the first time this problem has occoured to i'm not sure on what to do. Please help me if you can. Thanks <3

3
Razer.Caziel
4 years ago
K
KittyKat1988
posted in Razer Support
Register #KittyKraken's

Is it possible to register this peripheral? I can't find a serial number or unique ID on the box.

1
Razer.Caziel
4 years ago
T
TheAniahlator
posted in Razer Support
razer phone 2 charging cable

does anybody here know where i can buy a razer phone 2 charging cable?

3
Razer.Caziel
4 years ago
thinkcoveVioletRed507
thinkcoveVioletRed507
posted in Razer Support
Razer Surround - "Optimized for" setting problem

Hello, Since some months I noticed that the "optimized for" settings inside the Razer Sorround Pro tab doesn't keep in memory the headphone type. At every system restart the option field change with a random headphone type and I need to set the correct parameter manually. Anyone encountered this problem?

5
Razer.Caziel
4 years ago
R
radioMiddleBlueGreen590
posted in Razer Support
Battery Bulging :( - Blade15 ADV Early 2019 (8750 & 2080)

Hello everyone, in March last year I bought my Razer Blade Adv to replace my old Razer Blade (1060). Sadly today I had to discover that my battery is bulging. Like in my old Blade I had before. :| Am I just unlucky? Or do you guys experience the same issue. I knew that there was a problem with the batteries back in the days but I thought that has been fixed. Anyone know how to get a reliable replacement? Do you know if Razer will get me some support on this matter? Thank you in advance! :)

7
Razer.Caziel
4 years ago
T
trbrooker
posted in Razer Support
PBT Keycaps - black marks causing uneven lighting

About 50% of my PBT keycaps have black manufacturing marks on the underside. It looks like a felt tip pen mark. These marks prevent the light shining through evenly, and as a result many of the legends have uneven brightness. In some cases, half of an entire letter is not illuminated. Please advise if this is normal, or if I have a faulty set?

1
Razer.Caziel
4 years ago
B
bicycleAzureWebColor167
posted in Razer Support
Aptio Utility Setup

I have already emailed razer support twice. I bought my razer blade in UK and I am currently located in India. My razer blade keeps going to aptio utility setup.what should I do?

1
Razer.Caziel
4 years ago
W
WinterSkyAMETHYSTbiz197
posted in Razer Support
Need help with my razer cynosa chroma

the light works fine when i plug in but when i use it to type it wont work but the light is working and idk how to fix it since im new to this

3
Razer.Speedcr0ss
4 years ago
JakeyX666X
JakeyX666X
posted in Razer Support
call logged with EU Technical support since October 2019 - laptop still not working

logged a call with Razer in October as my laptop windows 10 got corrupted, eventually received a reboot stick after chasing in November, the stick had no information on it so was useless. have called, left messages, sent emails and no-one ever responds, I literally called 6 times one day, left 6 messages on the answer machine you end up getting sent to and Nothing. This is costing me a lot of money keep calling as I have to ring from my mobile. Does anyone know how I can escalate this as I have had no laptop for over 3 months now and I need it for my University work. All I need is a reboot stick with the information on it and maybe this will solve my problem?? Not impressed so far.

1
Razer.Speedcr0ss
4 years ago
Stilkdog
Stilkdog
posted in Razer Support
Philips Hue Lights and NanoLeaf Issues

Hey everyone! I just wanted to see if there was anyone else having these issues and if there might be any suggestions on what to do, and also to report issues if there are some. So first with the Hue Lights. It seems as if Chroma enabled games will not take advantage of them anymore, I'm not sure if it was a Synapse update the broke this or on Phillips side, but the lights will dim and come back on when switching to a Chroma enabled game like they should, but they refuse to actually do anything. For example with Overwatch, they would react based on the character selected or what's going on ingame. It's worked before but now they will just stay at whatever settings are set up in the Chroma Studio and not react to the game. Now with the Nanoleaf, there seems to be an issue with the software finding them and I have to manually select the IP, not a big deal but if the IP changes down the road it will be annoying to keep channing the information. The next issue I have is, Synapse will

3
Razer.Speedcr0ss
4 years ago
U
U33__
posted in Razer Support
HELP! 20 fps on minecraft on blade 15

So basically I've been having this problem since I got back from a 10-day break of not playing any Minecraft. before that, I would always get 300 fps but now I only get like 20 fps when I play. I've been researching this for many hours and It's starting to get sort of hopeless. Does anyone have a fix? please don't suggest simple things like uninstalling the game because I've tried all of that already.

1
Razer.Speedcr0ss
4 years ago
T
TheAngryChicken
posted in Razer Support
Razer Blackwidow Chroma 'H' key led broken

Turned on my keyboard today and found that the 'h' key cannot display any colours using the blue led range, reds and greens work fine. Restarting computer, disconnecting and reconnecting the keyboard, closing and opening razer synapse have all had no effect.

3
Razer.Speedcr0ss
4 years ago
M
Murayyy
posted in Razer Support
Blackwidow Elite Keys doesnt work

Hello some of my keys doesnt work in costumize chroma studio

1
R
4 years ago
M
Murayyy
posted in Razer Support
Razer Blackwidow Elite Keys doesnt work

Hello My Razer Blackwidow Elite is new (4 Weeks i think) and since 3 weeks some keys doesnt work at Chroma Studio pls help

1
Razer.Speedcr0ss
4 years ago
U
UvaPT
posted in Razer Support
Electra V2 microphone not working properly

So my microphone is almost every time recording a sound like I'm blowing to it and does not record my voice. In certain positions, it works normally but just for a few seconds and if I move it just a little bit it starts doing the sound I was talking about. I tried to use it on my smartphone and happens the same. I still have a warranty for this headset

1
Razer.Speedcr0ss
4 years ago
X
xuewei2333
posted in Razer Support
NVIDIA geforce experience cannot record sound when using thundersnake 7.1 surround sound

NVIDIA geforce experience can't record sound when using thunderobot 7.1 surround sound, but I can record when I uninstall the 7.1 virtual sound card. I hope to solve this problem

3
Razer.Speedcr0ss
4 years ago
I
Itsppp
posted in Razer Support
Razer Nari Ultimate Chat/Game setting

Hello I purchased the Razer Nari Ultimate and want to set specific Programms to Chat or Game Audio. To be specific i want to get Firefox on Chat audio as well as Amazon music. I try to find a solution but cant find one. Is this even possible with the Razer Software? Sincerely,

1
Razer.Speedcr0ss
4 years ago
Z
Zlolkill
posted in Razer Support
Razer Electra USB v2 - Not detecting

Hello, I have recently bought a Razer Electra USB v2 and from time to time, I had to replug it because it would suddenly disconnect. This has been going on from the start. Today this happened again, but this time replugging did nothing. My pc is not detecting anything. When I look at the driver it says that there's no device connected. I have also tried rebooting but that changed nothing. Please help.

1
R
4 years ago
CaTo501
CaTo501
posted in Razer Support
Lag spikes when using Cortex

So a few months ago I got myself a new gaming laptop from ASUS. And recently I wanted to download Cortex and using it again (I used to use it way back on a crappy PC). And whenever I use the game boost, hop onto CS GO and star playing I get lag spikes all the time. And it only happens when I'm using Cortex. If I turn off the game boost and close Cortex everything works fine. Didn't have this problem before so I wonder what's is going on? Why the lag spikes when using Cortex?

3
R
4 years ago
Z
zulater
posted in Razer Support
Unable to stay logged in, login not useful, auto logout 30 seconds

Hello, When I start my computer I am now asked to login every time and when I do I can only see this screen for about 30 seconds and it will log me out again. Any help is appreciated.

14
Razer.Speedcr0ss
4 years ago
K
Kuzugu
posted in Razer Support
Iso some help with my blackwidow elite

So recently I've been having some issues with the Razer Synapse 3 software. I ended up uninstalling reinstalling synapse and now its working properly, with the exception of the mute button. Usually it will turn red when muted. I have grown to love this feature. However, it does not currently do this. The buttons work properly and do what their supposed to but it just doesn't hold that red color when muted if someone has a fix for this would be a life saver :)

1
K
4 years ago

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