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Razer Support

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  • 38,814 Threads
  • 56,340 Replies

38814 Threads

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Icecr
posted in Razer Support

Razer Blade 15 Freezing over time

I’ve read many from the forum and i haven’t get any answer of this issues. So my laptop start to freezing so often, it’s difference from the other, in my case i often get freeze in majority of time such as when i’m playing game, browsing with chrome, even when i was at homescreen. Please help.

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Razer.Caziel
5 years ago
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Merkury90
posted in Razer Support

Blackwidow Elite Green - no "fn" lighting for custom keys

Hello. Since today I'm a happy owner of Blackwidow Elite Green Switch. I was going around Synapse trying to figure out what I can and cannot do with this device. I have found that I can configure additional buttons to work togather with "fn" key. In instruction I read: (...) When the "fn" key is held down, all function keys with secondary functions including other keys which you can combine with the "fn" key will light up. Pressing the fn key in combination with the function keys will activate their secondary features on your PC. (...) However it is not true in my case. I have configured for now key 1, 2 and 3 to launch certain apps when pressed togather with "fn" but they do not light up when "fn" is pressed. Is there something I need to do additionaly to make it work or is it know bug/feature? Best regards!

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M
5 years ago
Gargravarr
GargravarrInsider Mini
posted in Razer Support

Travel Powerhouse Reward Not Credited

Hey dudes, I just got a new Razer 15" laptop and haven't yet been credited with the "Travel Powerhouse" reward badge on the forums. Hook me up please! :smile_: Peace!

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Gargravarr
5 years ago
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TimothyDong
posted in Razer Support

Broken Spacebar Stabilizer Hook

I broken one of my Spacebar's stabilizer hook from Rage from idiots in Apex Legends. I feel like contacting Razer Support is for such a small matter is a bit bothersome for me and the people at Razer, so can I buy these as a permanent fix?

5
0V3R_K1LL
Vanguard
5 years ago
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FeeL1990xD
posted in Razer Support

Razer Raiju Tournament Edition Lag Issue

Hello. I would like to request the razer Raiju Tournament edition beta firmware as I have the stick drift issue and lag. -Filip

2
R
5 years ago
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BurgersHouse
posted in Razer Support

RAZER NAGA TRINITY + CHROMA

Hi, I have recently noticed that the mouse will not light up at all. I have done a full uninstall / install of the SYNAPSE Software and still nothing will light up. Any Help welcome.

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5 years ago
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CapitainGuile
posted in Razer Support

Using of Synapse 3.0

Hello Everyone, I have had a Deathadder 2015 for 2 years, recently I had to reinstall my PC, and so downloaded Synapse, which had been updated, so I thought it was a good idea to take the new version, but my mouse is not detected. What to do about it? I'm on windows 10. Have a good day

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5 years ago
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AC1836D01900390
posted in Razer Support

Hammerhead bt can not be found by my phones bt

I have already connect my hammerhead with my old phone butnow when I want to connect them with the new one I can not found them when I search at the bt of my device

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R
5 years ago
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PixelSpaceGamez
posted in Razer Support

Surround sound on Razer kraken TE

Hello, recently I bought myself a Razer kraken TE headset(black) and I cannot hear any surround sound in it(thx). Whenever I play games I can't tell where I'm getting shot from(before I had a pair of cheap headphones and I could tell perfectly). Also I don't know if it has anything to do with it(the surround sound didn't work from the beggining)about 4 weeks ago when I tried the headphones I heard a loud buzzing sound whenever sound was supposed to play(only Skype worked fine[and teamspeak]). I fixed that by disabling the Razer kraken TE-game in my device manager thinking it will disable the whole headset but it then when I tried playing sound after they were disabled they didn't buzz anymore. I'm really confused and sad because I really wanted to level up my game by buying these but all I did was handicapped myself. Thanks for any help!

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L
5 years ago
F
Foxyfluff21
posted in Razer Support

Synapse 3 Crash

I seem to having this issue, Razer Central not working? any ideas on how to fix this? or is a Windows update causing this problem? because I never had any issues with Synapse until now. Synapse 3 (and I've been trying to get it to work all day long.) a fix to this problem would be nice. Error codes and Crash log https://drive.google.com/file/d/1H3Y9_FJhwC5_-hkyzlvsA72LzamDIcaF/view?usp=sharing

0
F
5 years ago
EndlessNameless
EndlessNamelessInsider
posted in Razer Support

Blackwidow v2 not wont turn on

Hi all, I am posting this on behalf of a good friend. his blackwidow v2 has just randomly just stopped working, we have tried the usual troubleshooting steps, such as deleting everything form device manager, uninstalling synapse, etc...Synapse is not detecting his keyboard at all. has this ever happened to anyone before and is there a fix that anyone knows of? hopefully this can be fixed and will not need to result in a RMA. any advice will be much appreciated :) thanks in advance

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EndlessNameless
5 years ago
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LuhLogo
posted in Razer Support

Razer Firefly Hard Edition

Hi guys, I need a support I've been having trouble since I changed the keyboard, mouse, and headset. Now when I connect the pc with the Firefly connected it stays on the Bios screen, without doing anything, I can not even click "F2" to enter Bios. When I turn Firefly off, the PC starts up normally, no problem, I already changed the USB port but it did not work, I'm up to date with Bios as well. Desktop: Motherboard: Asus Maximus Hero VIII Processor: i7 6700k Memoria Ram: 16GB Corsair DDR4 1 SSD (Windows 10) 1 HD 1GB 1 HD 4GB 4 Fan 120mm Watercooler H80i GT GTX 1070 OC Strix Asus Corsair CS 850M 850w Razer: Keyboard Razer Huntsman Mice Basilik Base Station Headset Razer Headset Kraken 7.1 v2 Chroma Mousepad Firefly Hard Edition

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5 years ago
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Abauer
posted in Razer Support

Razer Blade Pro 2014 Model Issues

I have a Razer Blade Pro from 2014 that I bought and I am having all kinds of issues with it. The battery was all swollen, so its no good so I am replacing that. Waiting for the new one to come. In the meantime I took the battery out and the laptop won't actually run without a battery in it. It will turn on sometimes for 10-15 minutes other times it will shut off after 45-60 seconds. Is it normal for it to not run without a battery connected? I can see the power button kind of blink red barely before it just goes black. Also the CPU seems to get crazy hot pretty much instantly and the fans are blowing at max speed the second its fully booted up. It hovers around 70-100+ C in or out of a game. I have taken the fans off and made sure everything is clean. Its sitting on top of a laptop stand/fan with fans blowing right into the cpu fans through the bottom of the laptop. Still gets crazy hot. The battery/power issue stops me from really doing anything to address the heat issue. I would

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A
5 years ago
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directLaurelGreen894
posted in Razer Support

anyone using a razer tiamat 7.1 v2 with a asus strix raid dlx who can help me with a problem?

so i bought a razer tiamat 7.1 v2 and a asus strix raid dlx, but the surround isnt working so like if i go to windows sound and set it up as 7.1 and test it it works fine,but if i listen to a song on youtube or do a 7.1 test on youtube it doesnt work,the audio still plays as stereo sound,in the strix sonic studio i set it up as 7.1 and did the test and that works fine but the rest of the audio is still stereo,anyone using the same setup can you help me out.

1
D
5 years ago
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PartiaIxray
posted in Razer Support

Flashing Razer Seiren

Hey Crew, I have an OG Seiren mic that I purchased for cash from best buy so I can't RMA it. But for the last 6 months whenever I plug it into my computer all it does is "Flicker" and example can be found here - (Note this is NOT mine but is exactly what is occuring. I have, replaced cables, updated my system to include USB controllers, system bios. video card drivers and just about everything else you can think of in terms of updating. I have reseated every component in my case, and blown our air just to rule out the unlikely case that it was something hardware related in the case. It DOES work when I plug it into my roommates computer. Who is running similar hardware but not exact. Looking forward to find a solution Thanks!

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5 years ago
J
Jakepops
posted in Razer Support

Razer Firefly malfunctioning

I received a Razer Firefly (hard edition) as a Christmas gift a couple months ago and after just a couple days of having it I got a notification on windows stating something along the lines of "The last USB device you used malfunctioned and windows does not recognise it." I wrote it down to a one time error so I unplugged it and plugged it back in, worked for about an hour and then got the same error, I have tried multiple different USB ports and I have the latest drivers for the Firefly, I wrote it down to maybe some sort of overheating error so I left it for a little while and then plugged it back in yesterday, it worked for the whole day, I thought it had fixed itself, but when I woke up this morning and turned my PC back on it malfunctioned after around 25 minutes, I'm not quite sure what to do now. I have searched the internet far and wide for any solutions and none of them worked, it happens on multiple different Chroma profiles so it's not that. In case it means anything, I am u

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5 years ago
M
mijguntz
posted in Razer Support

CLEARANCE DELAY - Commercial Invoice is incomplete

it's never happened before and now again... I was happy to buy a new Blade, but the problems begun from the beginning.... My first order was cancelled by the reason of Razer fraud protection - that I was told from Support. Guys, you sell laptops for $3k and you suppose you can cancel orders? - ok. May be this is some new super service that I need to submit a new order and pay with another method. My Second order- Submitted! Yah! Success! I'm sitting and waiting tracking. I got tracking number and I found that my order was shipped outside from US. What? I made I purchase on US web site and merchant on US territory, I don't care about you logistic but import duty it's your, isn't it? and the last... CLEARANCE DELAY - Commercial Invoice is incomplete - Seriously? Please Contact Fedex and provide all necessary paperwork.

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Razer.Caziel
5 years ago
D
DJatin13
posted in Razer Support

Shipping Problem!!!!

i earn razer silver coin from mogul website and now i cant use this coin to redeem a product bcuz shipment is not available in my country can you please add India in country section for shippment please help thankyou so much

0
D
5 years ago
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Fergus1971
posted in Razer Support

Dolby Atmos EQ not affecting my game

I'm playing Shadowgun Legends on my Razer Phone 2. I open the Dolby Atmos app and choose a "Custom" EQ and adjust it while I'm listening to music, and everything sounds great. I have a lot of extra Bass going, low middle, and not too much on the treble side. But when I launch my game, it's as if the EQ is turned off. I tested this many times, and no matter what I do, the Dolby Atmos EQ settings have no affect on my game, which kind of stinks since the game lacks the bass boost I want to give it. The game just sounds flat and tinny. How can I get the Dolby Atmos EQ to affect my game's sound? Is the reason why I can't get the EQ to work with the game because the game is not fully supported by a third party EQ app? Is there any way I can force it to work? From the research I did before I bought a Razer Phone 2, I read somewhere that Shadowgun Legends is supported by Razer Phone 2, and so far the game seems to be playing great, but when I enable the frames per second to appear on the s

0
F
5 years ago
Shaitek
Shaitek
posted in Razer Support

Razer Electra V2 Usb stop working

Well, most of time, im gaming, pubg or apex, middle of game my sound stop working, pretty bad when u need sound for hear what around u, i need unplug and replug my usb each time that happen, and more i do it less it work exemple : i open my computer after work, watching some youtube video, my sound get off, and unplug it and replug it, sometime, the message "usb no regonise" appear to me or just nothing appear and no sound, and i must unplug and replug until i hear something.... This problem pretty painful, i love razer but its my second headset with razer, i used my warranty on the first cause no sound on it Can you help me to resolve my problem ?

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5 years ago
1
181747V00406375
posted in Razer Support

Fingerprint Sensor not Working

when i upgrade system to Android Oreo, My fingerprint sensor lock don't worked. Anyone can help me about this>

0
1
5 years ago
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thomasklee
posted in Razer Support

Razer Blade Stealth 2019 c states

Using throttlestop, I see that the razer blade stealth cannot go to higher package c states other than c3. Will this be addressed in a BIOS release? I would assume this will increase battery life. I have noticed the c3 level for all power states, plugged and unplugged.

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5 years ago
A
alleyBlackCoralpoly588
posted in Razer Support

My fingerprint sensor won't work

My fingerprint sensor won't work what do I do My fingerprint sensor won't work what do I do and when we getting Android 9 if we are that is can't anyone help me please

1
R
5 years ago
A
aeroshare842
posted in Razer Support

Razer Kraken 7.1 V2 Mic Static While Talking

Hi, about a day ago my headset started making static noises whenever I would talk. I've tried reinstalling Synapse and updating windows but that has not worked. It works fine on other computers so I'm not sure what do.

1
R
5 years ago
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Tjteabaggins
posted in Razer Support

Phone 2 Bluetooth connection to car fix mods pls pin

It took me a while to find a fix for this .If you have a pin that needs to be entered into your phone to connect to Bluetooth you likely get an error that says cannot comucommuni with device. I had this same problem. I did see a thread on Reddit after doing some digging the solution is if you are able to set your pin change it to 0000. I did this and I was able to connect my phone and audio to my car.

0
T
5 years ago

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