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  • 42,724 Threads
  • 61,301 Replies
42724 Threads
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elitegun100
posted in Razer Support
Kraken Pro V2 Microphone not being recognized by my PC

When I use the splitter cable I get audio output with out any issue, but the microphone isn't being recognized by my PC. When ever I try to configure the microphone in the settings it tells me that the microphone isn't plugged in or to check if the microphone is muted. When I test the microphone in settings I get no feedback and when I test the microphone in discord I get a few seconds of heavy audio interference or rapid beeps and screeching. Troubleshooting doesn't bring up any issues. I don't know what else to do in this situation.

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4 years ago
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Faldofas
posted in Razer Support
Razer RMA is a disgrace

Sorry in advance for the broken English. Not my first language. My Razer Naga Trinity is not working properly since I bought it. First I thought this was a problem of a game I was playing at the time. Later i found out it was, in fact, the mouse having problems (problems with it's right-clicking). I contacted Razer RMA explaining what the problem was and send them a proof of purchase knowing they would need it. They answer me back asking me to explain the problem I was having and to send them a proof of purchase... This was pretty stupid but I explain my problem again and send them a proof of purchase again. Then they send me troubleshooting instructions that are several pages long. I painstackingly follow them, including a surface calibration which was completely unrelated to my problem. Next mail they start asking me to make them a video showing the problem AND TO SEND THEM A PROOF OF PURCHASE. I am starting to get pissed so I tell them that I am not making them a video since I do

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F
4 years ago
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Official.GAMINGwithJOY
posted in Razer Support
Transaction Failed (Gold Reload by PayPal)

Since 2days I am having very much trouble to reload gold by my paypal account. Before then I had made many reload with same account, details and same paypal... since 2days it keeps showing me transaction failed. But suddenly Today I could make 2 successful transaction by same paypal .. from after few minutes of that I am still getting transaction failed.. Gold support agent really untrained about this issue. they are unable to sole it and answer me something good... Can anyone help me to solve it??? Note: my account details, email, country and paypal account details are not same.

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4 years ago
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Dinolovro23
posted in Razer Support
I need help

when i turn ambient noise reduction my voice start to buzz and crack without amibent noise reduction i sound like potatoe pls help it wont stop buzzing when i start to talk

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Razer.Speedcr0ss
4 years ago
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mo3azgamer
posted in Razer Support
razer not lunching games

hey there .. sometime when I lunch a game without razer it starts very normal but once I run it with razer to make it faster the game crash instatly I thought it's from my PC as it's weak but without razer it runs very normal .. on the other hand some games when I try to lunch it ... razer doesn't lunch with it as an example : roblox .. when I choose a game it should start roblox with razer but what it does is to lunch the game only and razer does nothing and this is kind of annoying as I have a bad lag and razer really helps alot

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4 years ago
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networkRoyalFuchsia017
posted in Razer Support
Nabu X doesn’t turn on unless plugged in

Hello. It’s about my nabu x. It only works when it’s plugged in. I have tested out the notifications and vibrations, and everything works fine UNTIL it’s unplugged. Once it’s not connected to the charger, it doesn’t work and will disconnect from my phone. Please help me. Thank you so much.

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4 years ago
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Dinolovro23
posted in Razer Support
ambient noise reduction

Every time when i turn on ambient noise reduction my voice start to buzz so i stop talking when i start to talk again my voice start to buzz.Help me pls im on razer nari wireless

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4 years ago
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Turtzel
posted in Razer Support
Error 1310 (ModuleInfo.xml)

I am Administrator in this process. Device info: Razer Naga Epic Chroma P/N: PMRZ01-01230100 S/N: PM1526123701624 I can't figure out why I can't install Razer Synapse 2. The installer is downloaded from the razer website, the file is "WebDownload_Razer_Synapse_Installer_v2.21.24.10". Once I start that, the InstallShield Wizard comes up, and I click "Next". After that, it asks me to look over terms and services before accepting. After accepting and clicking "Next", it prompts me to either click "Back" and reread the terms, or click "Install" and start the installation. This is where the problem happens. I click "Install", it runs through for about one second, and then prompts me with an error message: "Error 1310. Error writing to this file: C:\\ProgramData\\Razer\\Synapse\\Modules\\SystemInfo\\ModuleInfo.xml. Verify that you have access to that directory". I checked to see if I have access, and I don't. I only have access up to Synapse. Once I try anything with Modules or SystemInf

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Razer.Caziel
4 years ago
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The_Crazy_Aussie
posted in Razer Support
Leviathan volume in browser occasionally extremely quiet

Occasionally, audio that is being sent from my browser through the optical port to my Leviathan is extremely quiet. When this happens, the only way to get it to be audible again is to unplug/replug it (sometimes works) or to do the factory reset by holding the mute button for 10 seconds (works when unplugging/replugging fails). It only affects audio from the browser, not from other programs. Chrome and Firefox (both up to date). Been happening on and off for a couple of months, but becoming more persistent.

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4 years ago
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treintay3
posted in Razer Support
producto comprado ayuda

hola que tal buenas noches, queria hacer una consulta por el motivo que me compre unos fonos y me viene un hoja que trae algo para raspar y necesitaba saber para que es? si funciona para algo? si alguna persona me pueda ayudar soy nuevo en el grupo me llamo alan ramirez soy de chile y no sabia en donde poner este tema saludos

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4 years ago
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Abhiyan007
posted in Razer Support
Razer Gold Topup through razer gold pin

I bought 10$ razer gold pin from seagm.com. And when I tried to reload razer gold using razer gold pin option, it says "failed to reload" . I entered 14 digits pin and completed tfa too. Please help me solve this problem.

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4 years ago
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XGCFlareSlayer
posted in Razer Support
Razer RipSaw HD. No Active HDMI Singal

Dear, viewer I have been having trouble with my ripsaw capture card. I have everything set up correctly I have a 3.0 ubs port on my computer and everything. The problem is that when I have everything set up and turn on it worked before.But now it saying No Active HDMI Singal in the input port.

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Razer.Speedcr0ss
4 years ago
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kostasgamatos
posted in Razer Support
Problem with Seiren Elite and Kraken Tournament headset

Hi everyone I have problem to connect my Seiren Elite. I use so far the Kraken Tournament headset and I want to switch the mic with the Seire Elite that I just bought. I connect the mic to pc, but I cannot find it from Synapse app. I also bought the Kiyo camera. I had problems with the cam too but I solve them by switching the usb port, finally found one that work with the camera. I try the same with the mic, and try the same usb port with the camera, but again nothing happened. I have windows 10 and I can find the mic on the control panel, I also see that works when I tap it but I cant hear it. What can I do? (sorry for the bad quality of photos, I was really on hurry)

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4 years ago
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Phisix07
posted in Razer Support
Leviathan Crackles and makes a Popping sound

My Leviathan just arrived today and it crackles and pops without the optical or aux cable plugged in, just the power supply. It does the same via Bluetooth as well. I tried the power cable from my wife's Leviathan and it has the same crackling and popping issue. I think there is also only sound coming out of the right speaker on the soundbar. I have contacted Razer support via the web form but wanted to see if anyone has any ideas as the Live Chat is unavailable at this time in the EU.

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4 years ago
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BboyNewster
posted in Razer Support
Razer Nommo Pro Tweeter doesn't have sound coming out

Hello, i just recieved my Razer Nommo Pro today, i tried testing it with different types of songs and volume. I found that the upper tweeter doesn't have sound coming out, it doesn't vibrate too. Although the mid and the sub woofer works fine. Is the tweeter fried? or blown? Thank you.

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4 years ago
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metadone
posted in Razer Support
Razer Naga trinity buttons 4 and 5

Hi, today I received my Razer Naga trinity to replace my 2014 Naga, but with this new one the buttons 4 and 5 are not working as the old one. They only increase and decrease mouse speed, with razer synapse 3 (on Imac) I try to make a new profile but: 1- I try to bind them to keyboard buttons, but when the software asks me to input the keyboard button i press them but nothing happens, it seems to not "see" the kb buttons. 2- I assign them to mouse functions, and I set them as mouse button 4 and 5, but the software doesn't seem to save this settings and they still increase/decrease speed. There is no "save" buttons on razer synapse. I didn't press the "profile" button on the bottom of the mouse to not make more mistakes. Thanks in advance to those that will help :)

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4 years ago
Zerebrator
Zerebrator
posted in Razer Support
Razer Chroma Windows 10 Store Games?

Gears 5 works fine Ruiner and Frostpunk doesn't work Is there a way to fix it?

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Zerebrator
4 years ago
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chandramadhur
posted in Razer Support
Razer Blade 15 mercury white(RTX-2070 Max-q) keyboard light glitch

Hello, I bought a razer blade 15 mercury white on October -2019. The keyboard's backlight is glitched and some letters are glowing dark red when I off the keyboard lights. also, the screen turns blue suddenly showing "your PC ran into a problem". the problem is from the start(when I got this product) and trying to rectify it. The suggestions of you guys will help me a lot as I'm a total amateur in this field. Thanks in advance.

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4 years ago
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Gasfindel
posted in Razer Support
Razer Blade 15 2018 Camera not found

Hey, Today I needed to have a video call, but for some reason windows couldn't find the built in camera in my Razer Blade 15 (2018). I checked the device manager and couldn't find it either (not in the USB controllers and there wasn't even a camera category). Please help. OS: Windows 10 Home (10.0.18362) BIOS: Razer 1.08, 21-May-19

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4 years ago
NiTr0.at
NiTr0.at
posted in Razer Support
Razer Nommo Pro Remote Volume Range

I have my Nommo Pro connected to my PC via USB. Previously the Volume indicator (Lights) on the cable remote where inline with the setting in Windows (10). Recently the lights are always at about 25% no matter the actual volume. My first thougth was that the lights may be defective, but if I select a different input (e.g. Optical) they work as intended. Synapse, Drivers and Windows are all up-to-date.

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4 years ago
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techLemonzone664
posted in Razer Support
Razer Mamba Wireless Issues

So recently I've been experiencing issues with the left click on my Razer mamba wireless. The problem is when I am playing fps games like cs:go, I will be trying to spray a weapon by holding left-click. But the long press will stop randomly, causing my shots to be sporadic. I have never had this issue with my Logitech mouse. Maybe this is what I get for buying a razer mouse on Black Friday. Any suggestions on how to fix this? Or should I just go back to Logitech?

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4 years ago
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ohyeah8732
posted in Razer Support
Still haven't received my replacement Razer PS4 controller or any updates on when I will.....

Hello Community and Razer, I've purchased a Raiju Tournament edition (preferred the Ultimate edition but can't find anywhere) PS4 controller before Christmas (as a gift to myself) for competitive and tournament play. It was defective right out of the box. I've experienced the same issues from what others have posted with lagging and stick drifts on both analogs even after reading the reviews on it (had to experience this for myself because I thought mines would be different). Anyways.... Reached out to Razer and had to send in footage of the unproductive controller not working and got instructions to send it back to them in a timely manner (Razer giving customers a strict time frame to send it back to them or shipping label will void) and I returned immediately to the warranty Dept in California. Razer notes that once defective product is received by the department, the customer should expect a replacement at their door in 5-7 business days, so I did everything on my part as asked of

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4 years ago
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jdsommer
posted in Razer Support
Is warping around Razer 15 screen normal?

I got the Razer Blade 15 and noticed that the chassis around the screen was slightly warped so that it wouldn't close flush to the laptop (except when I pressed it down with my finger.) When I called tech support to ask about it they immediately told me to send it in so that they could give me a new one. Since then I've seen videos reviewing the laptop and, despite giving the laptop great reviews, their screens seem to have a similar warping. Has anyone else noticed this on their laptop? Is this slight warping normal on the Razer 15? My unit worked perfectly when I sent it back and the bend is subtle enough that I can't quite tell whether or not that is just how the computer is designed. Also, on a side note, Razer suppport has been somewhat disappointing. They told me that they would send back my laptop in 3-5 days but it's now been over a week since they've received my laptop. I've called to ask what was going on and when I could expect it back but that hasn't helped.

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Razer.Caziel
4 years ago
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payamrastogiInsider Mini
posted in Razer Support
Tap Problem with Right Side of Touchpad

Laptop: Razer Blade 13 (late 2019) Hello All, I'm facing the following two issues with my recently bought (Jan 15, 2020) laptop Two Issues: 1. Touchpad single tap (right-hand side) 2. Adaptive Brightness - it is not working at all. I have to change the brightness manually when I move from a dark to a brighter room. For the first Issue (Touchpad single tap - right-hand side) I'm facing exactly the same problem as described in the thread below https://answers.microsoft.com/en-us/surface/forum/all/tap-problem-with-right-side-of-touchpad/eb71d0f7-58b4-44bb-8351-d35c1724c3ef?page=2 "At random times, the right half of the Touchpad will stop responding to taps (not clicks). So, for example, when you're trying to move the cursor to a particular spot in Microsoft Word, you slide the cursor to where you want to be and then tap with your finger to put the insertion point there. The problem is that frequently, the insertion point won't move. When this occurs, sliding your finger around to

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Razer.Caziel
4 years ago
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KazeBladerzx
posted in Razer Support
MY RAZER NARI ULTIMATE KEEP DISCONNECTING

IT KEEP DISCONNECTED WHILE I PLAY GAME OR CHAT IN DISCORD AND WHEN I DISCONNECT THE RAZER SYNAPSE 3 ALSO FREEZE AND MY LIGHTING OF HUNTSMAN ELITE ALSO FREEZE TOO PLZ HELP

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Razer.Caziel
4 years ago

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