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Razer Support

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  • 40,749 Threads
  • 58,690 Replies

40749 Threads

A
Arscello
posted in Razer Support

Synapse and Razer Balde 2016

Hi I was using synapse 2.0 to change my rgb on built in keyboard and to control a fan speed. 1. Now synapse 2.0 and 3.0 doesnt detect my (built in) keyboard. How can I change rgb now? 2. Is there a way to change fan speed?

1
Razer.Speedcr0ss
4 years ago
M
Misachico
posted in Razer Support

Help! Synapse can't detect Razer Kraken Mercury and Won't get rewards for having a Razer Headset

I just bought a new Razer Kraken Mercury and registered it in my Razer ID, however when I installed Synapse, it won't detect my Razer Kraken Mercury. Also I keep refreshing the rewards page, also logged in and logged off. But I still don't get any rewards even after finishing the achievement Getting Started and You're Surround-ed

2
Razer.Speedcr0ss
4 years ago
S
seulrenity
posted in Razer Support

Razer Huntsman Stopped Working

i booted up my pc and played some league of legends and everything was working fine. then while in game i alt tabbed and switched songs on spotify then suddenly my keyboard stopped responding completely the whole time. after the game, i rebooted my pc to hopefully fix the problem but this time it wasnt even lighting up or responding. please help me

1
Razer.Speedcr0ss
4 years ago
I
imedm
posted in Razer Support

Synapse 2 Not detecting Deathadder Elite

Hello everyone, i've head this Deathadder Elite for 1 year and today i wanted to try some other colors and effects for fun, so i opened Razer Synapse (2 because i dont like the new one) and the only thing that was showing was 3 buttons to: register my product, visit a store and view compatible devices. When i first installed synapse everything worked fine, i've already tried to uninstall and reinstall the version 2, unplugged and plugged back the mouse and changed usb port but nothing changes, on synapse 3 the mouse gets recognised but as i already said i dont like that version. Any solutions?

7
C
4 years ago
E
earthman34
posted in Razer Support

Multiple versions of Synapse required?

I have a Mamba TE mouse and a Cyanosa Pro keyboard (not the chroma version). Synapse 3 does not recognize the keyboard. Synapse 2 does not recognize the mouse. I have to run two versions to control these peripherals? This seems like a fail.

0
E
4 years ago
S
smartWinterWizardspot932
posted in Razer Support

Razer ManOwar 7.1 Wireless Headset Battery Problem

Hi all! Is there anyone here did had battery issue with your ManOwar Wireless Headset? It seems the battery of my Manowar is defective already considering it wont charge anymore and only works with when using its cable. CAN ANYONE HELP? Thanks in Advance!.

0
S
4 years ago
R
radioIndigoDyePEARL524
posted in Razer Support

Razer phone 2 getting hot and battery drain fast

Just bought yesterday and phone is hot and battery drain fast 100% to 85% within 30mins only using setting.

0
R
4 years ago
L
LegacyDex
posted in Razer Support

Razer Blade 15 RZ09-0288 won't turn back on

Hey everyone, Hoping that someone else might have run into this before and can help out. I was in the middle of a game when my 2019 Blade 15 suddenly shut down. It was plugged in and I wasn't exactly pushing it hard, just some Halo Wars 2. No overclocking or undervolting, had a pretty fresh Windows install, too. Only major recent change was running the firmware updates for the manufacturer mode vulnerability. Attempted to reboot by pressing the power button and there's no response. The light is on on the power brick, but otherwise none of the lights come on on the laptop itself and the fans don't even try to spin up. About every minute or so I can hear a quiet little "click click" sound coming from somewhere inside the base of the unit. Spoke with someone in support earlier today and after some holding down of the power button and plugging and unplugging of the power adapter they asked that I leave it alone for 5 hours and then plug it in for 8, but I'm a little suspicious that tha

1
Razer.Caziel
4 years ago
S
Spaisekraft
posted in Razer Support

Razer Mamba Hyperflux keeps turning off

Hi there. My mouse keeps randomly turning off even though the mousepad stays powered on. I have to click a bunch or move the mouse around to get the mouse to come back on. The mousepad is on a glass desk and I've unplugged my phone's wireless charger and moved everything metal away. What is wrong with this? Is it just a problem with the device? Do I need to request a refund? Edit: Also noticing that sometimes the mouse just quit responding but the lights on the mouse actually stay on.

3
Razer.Caziel
4 years ago
H
Hissingpainter4
posted in Razer Support

Razer blade 15 2018 right fan grinding noise

I have had this laptop for about two month's now and everything about it is amazing, all of sudden the right fan is making a grinding noise Any ideas of what that could be? Could it be a bad fan?

8
Razer.Speedcr0ss
4 years ago
I
ionflare
posted in Razer Support

Can't find where to configure Game Booster

I want to configure Game Booster so that it does not automatically kill iTunes every time it activates, but I am unable to find "boost level", "tweak", or anything to that effect like other similar threads have mentioned. Attached is a screengrab of what i see when i click Game Booster -> Boost. I have no idea where to look to modify what processes get closed when boost gets activated. If somebody can point me in the right direction that would be great.

0
I
4 years ago
C
CodeBleu
posted in Razer Support

Mid-2019 Blade Advanced /w 2080 & OLED Issues

I've had my Blade now for over a month and there are a few issues I'd like to resolve if possible. I figured someone here might know. Whenever I log in with an external display connected (seems to be any external display) there is a pretty good chance (~90%) that the desktop UI will be "skippy". It looks like frame dropping if it were a game. If I sign out of Windows and then sign back in, that usually fixes it, but it's annoying. Occasionally, the entire system will slow to a grind as if some high priority process is running and consuming a bunch of CPU. This usually dissipates after about thirty seconds, but it affects everything, even people hearing me on Discord. I've gotten Task Manager open in time while it was happening a few times, but found no smoking guns. Lastly, I'm currently using a USB-C external display and it works well most of the time. But sometimes, I plug the monitor into the Blade and the Blade acts as though the monitor is only a USB hub and not a display. Noth

1
Razer.Speedcr0ss
4 years ago
B
BOULBIAHOUAI
posted in Razer Support

Problem with some keyboard keys

Hi can you help me ? I have a problem with these keys : "i" "o" "k" "l" "_" "ç" "," ";" "5" "4" "2" "1" when I want to write with them this happen : "io" "oi" "kl" "kl" "_ç" "_ç" ",;" ",;" "54" "54" "21" "21". I have a blackwidowchroma v2.

1
Razer.Caziel
4 years ago
C
cjblue95
posted in Razer Support

Synapse 3 won't install

Hello, Ive had the Death Adder Elite since July of last year. It was working fine on synapse 3 until synapse had an update and wouldn't start for me, so I tried to uninstall and it wouldn't do it. I manually deleted the synapse folder and tried to reinstall and it was stuck on the green Razer loading screen for hours. How do I fix this? I want my dpi back to where it was :(

3
Razer.Caziel
4 years ago
R
rxerox
posted in Razer Support

Razer nari not working

I just buy a Razer Nari today. I first plug USB cable to it for charging. Light was red, then green, all seem to be ok. I plug the wireless USB connector, then it pop a Synapse installation Windows, so I do It. The Razer Nari was not show in Synapse, so I try to update firware as it show here : https://support.razer.com/gaming-headsets-and-audio/razer-nari/ with Nari_FirmwareUpdater_v14_r8.exe After this update, the sound (wireless mode) working, but when switch off the headset, I can't back to switch on. For switch on Nari, I must then reboot Windows 10, and apply firmware again. It seem that the firware update work for the dongle, but not "saved" for the headset (installed firmware release always blank). And then, I try to use the recovery tool (NariDongleRecoveryTool_v1.02.00.exe), and then, nothing. Now, when I connect Nari on USB, no light, and I can't switch on headset with button. I try to change USB port (3.0 or 2.0), both dongle or USB to Nari : nothing. I also try to rei

3
Razer.Caziel
4 years ago
J
Jaguarlord94
posted in Razer Support

Headphone adapter no longer working

Hi so I have had the razer phone two for about two months lost the original adapter for the headphones so I bought two new ones off amazon they worked perfectly then all of a sudden it's as if my phone isnt detecting it's inserted I have used both neither work tried different headphones still nothing. The charger works for it with no issue just the headphone adapter I've also tried it on another phone and they work anyone know the issue

3
Razer.Caziel
4 years ago
V
Valek_mceagle
posted in Razer Support

Blackwidow Elite volume control working as mouse wheel.

As stated, I have the Blackwidow Elite and my volume control is not adjusting my volume. If I am on chrome, it works as if I am scrolling on the mouse. I have checked synapse and it is still set to control volume. Anyone have any ideas? Things I have tried: Restarting the computer Unpluging and repluging Checked for updates

1
C
4 years ago
R
RealBrandonMcGowan
posted in Razer Support

Hammerhead BT

Hello, I have a question about the hammerhead bt. Is it possible to get replacement earbuds(the rubber part) I lost the default ones after they randomly popped off. The problem is that they are the only size that actually fits in my ear and stays. The small ones don't stay in place, the medium ones are just uncomfortable, and the large ones just don't fit in my ear. Thank you for your responses.

3
PT.Singer
Vanguard
4 years ago
L
LolzKnighT
posted in Razer Support

Razer phone 2 screen frozen

Hello everyone, so my Razer phone started to freeze every time I watch a video then I have to wait till the phone runs out of battery in order for me to start using it again. It complete freezes in the video it wont let me do anything at all. I bought the phone like 2 or 3 months ago from Best Buy. So my question is if there's a way for me to fix this problem or if Razer offers like a manufacturer warranty so I could send my phone out to be repair or get another one as replacement. Thank you, LolzKnighT

12
Saiyan-Rox
Vanguard
4 years ago
O
OPALbestWindsorTan216
posted in Razer Support

Thresher 7.1 for PS4 randomly beeps and sometimes turns off

Hi, I recently bought a Thresher 7.1 for PS4, and overall it is a fantastic headset. However, occasionally it emits a beep similar to the one it emits when being turned on, for apparently no reason (it looks like this other issue). Even worse, sometimes it simply turns off out of the blue (fortunately, these events are rare). I would say the random beeps usually occur 2-3 times on a 4h gaming session, and the random shutdowns occur once every 5-10 gaming sessions. Is this a known issue? Is there anything I could do (firmware upgrades or something similar)? I am currently sitting right in front of the console, about 4m away from it. The USB dongle is in one of the front USB ports, which means I am looking right at it.

4
O
4 years ago
R
Ryanmeaselis
posted in Razer Support

Razer Blade 15 "No Speakers plugged in"

Hi I turned on my blade 15" advanced and the speaker icon in the bottom right has a red X and I can't get the speakers to work. I've tried downloading the realtek drivers from razer but when I try to run it as admin I get this. -------------- Error: 183 Unspecified error The DISM log file can be found at C:\\WINDOWS\\Logs\\DISM\\dism.log ----------------- Please help I'm lost, thanks

1
Razer.Caziel
4 years ago
R
Rekkike
posted in Razer Support

Razer Blade 15 Base Model 8750/1060

Hi, I come in peace from being a longtime dell XPS user, motherboard crapped out on me in that one so I figured I'd go with Razer, always wanted one. So on the 30th of July I saw a great deal at my countrys premiere electronics store and went in for the kill, good timing with the XPS having been recently dead. Now to the question: I don't know what temperatures on these are usual, but it feels like mine is running too hot. As soon as I start a game it seems to go to 100 degrees C (According to CPUID's HWmonitor), regardless of me trying to temper it with a cooling pad with the pads fans at maximum speed. It sits in high 90's for most of the gaming with frequent visits to the 100 line. Games I've tried: Witcher 3 Total War: Three Kingdoms Xcom: Enemy Within (yes the old one) Setting: Full power and Gaming settings, plugged in. Afraid the laptops lifespan may be short with these temperatures. Are these temperatures normal? Could it be that the paste needs to be "burned in" ? I have o

0
R
4 years ago
M
Mad_Pink
posted in Razer Support

Blackwidow Chroma not showing up in Synapse

Running MacOS 10.14, latest update. Running latest version of Synapse 2 for Mac. I am actually running into 2 issues, although they may be the same. 1. When I plug in the keyboard, it shows up in Synapse with a progress bar that indicates it is loading. It gets to 41% and seems to get stuck for a bit, and then it finishes, however once it is "loaded" the icon for the keyboard disappears off the bottom of the Synapse window and I am unable to configure the keyboard. 2. I cannot get the on-the-fly macro keys to work. The light indicators that the recording has started and stopped work, however using the selected key does not execute the macro.

2
M
4 years ago
F
Fidel1Q84
posted in Razer Support

Razer Blade 2018 Fn+f1/f2/f3 not working in game

Simple issue here guys and hoping its a simple fix. I just got this blade 2018 Advanced 15.6 and when I am in games I cant mute or adjust volume at all. I really prefer fn+f1/2/3 because it allows me to not interfere with whatever the game binded the f keys as.

0
F
4 years ago
N
Norfix
posted in Razer Support

Razer insider zVault session expired!

I dont know if anyone has the same issue but i always have to log out from insider and log back when i want to see achivements. It says: Your zVault session has expired please log out and log in. Thx for advice!

0
N
4 years ago

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