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Razer Support

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  • 40,742 Threads
  • 58,681 Replies

40742 Threads

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DeepRedJASPEReasy477
posted in Razer Support

Music will not play through USB

On my Razer 2 phone Music will play through Bluetooth and through the dongle ox cord just not through the USB. It will charge the phone and the music will play through the phone speakers. I tried changing the settings in the USB menu but nothing helps.

1
Razer.Caziel
4 years ago
B
Bulczany
posted in Razer Support

Razer Activation Code

Well hello i got a big problem. I wn razer headset and in 2018 i register it and get Activation Code for my headset to use Razer surround 7.1 program but today i reinstal operating os on my pc and when i redownload razzer program enter my account i get a window to type my Activation Code but when i typ it it say license code is invalid :c Please help me because my headset is sounding like garbage now (sory for my English m8s )

1
Razer.Caziel
4 years ago
W
WastedZymbol
posted in Razer Support

My Razer Ornata Chroma shift key doesn't respond correctly to the letter q

So I'm not sure when this issue started, I bought this product like 2 months ago. Everytime I hold down shift + q nothing happens. But when used on the other keys they go into the big letter right away. it's starting to get really annoying now. I've gone through what feels like all the support pages, can't find anything that either relates or could help me with my problem. I've removed the key to make sure there isn't any dust under it that would interfer, done the updates, removed and re-installed synapse, the classic "restart your PC without the keyboard plugged in", checked the macro page, clicked on the key to see that it's active or not. And the result is always the same. So if anyone got any other ideas, I'm all ears.

1
Razer.Caziel
4 years ago
H
HallRush
posted in Razer Support

Deathstalker Ultimate touchscreen missing features

I have a Razer Deathstalker Ultimate keyboard for a few years now, but after a while, it seems to be missing some functionality for the touchscreen on the right of the keyboard. Normally, users like me should be able to assign features to the 10 keys above the touchscreen, stuff like youtube video searching, calculators, that sort of thing. Also, being able to change the color of the keys of the keyboard. Unfortunately, I can't do that anymore. Usually, the Razer key should be used, but it does nothing. I can still use the keyboard normally, and even use the touchscreen and the two buttons below it for the mouse, but that's it. Am I missing something? As my keyboard stands, it doesn't have a Keypad, with no way of bringing one up on the touchscreen.

5
Razer.Caziel
4 years ago
C
Colchon89
posted in Razer Support

razer phone 2 Netflix HDR Android Pi

When we are going to enojy HDR in our razer phone 2 again.

1
Saiyan-Rox
Vanguard
4 years ago
V
vuiken123
posted in Razer Support

link between razer id and razer pay

i have recently wanted to link razer pay to my razer ID but when i try login with my razer ID but razer pay give error not registered phone number and my razer ID still have money inside it

1
Razer.Speedcr0ss
4 years ago
T
TinnyKirovsky
posted in Razer Support

Blackwidow X TE Chroma Second Faulty Keyboard

My wife knew about this particular brand of Keyboards and gave me a shiny Blackwidow X TE Chroma. I was super excited about the keyboard when i noticed that the M key started to miss some strokes now and then. I thought that I was very unfortunate to try a fauly keyboard with less than a year of taking it out of the box. I got a replacement (Fortunately) that took about 2 months to arrive just to figure out that it now has 3 deffective LEDS after a couple of weeks of use. Sadly for me and Razer, this is the last time I deal any Razer product. Just out of curiosity, does anyonehere haves the same problem? Is there a way to fix this?

1
Razer.Speedcr0ss
4 years ago
H
Hemlock_
posted in Razer Support

Razer USB Audio Controller No Volume

Recently I accidentally leant onto my USB audio controller while it was facing down on my desk, and I heard a series of beeps. I am unsure of what happened, but now I am unable to hear game or chat audio through the USB. When I press 'volume up' on the controller nothing seems to happen, but when I hit 'volume down' or the game / chat balancer I hear beeps. Anyone have any idea of what I might have done, or did something happen on the software end of things?

2
Razer.Speedcr0ss
4 years ago
M
mousehat
posted in Razer Support

Razer Blade Stealth 13 2019 loud coil whine

Hello, I'm having exactly the same issues than the person in this thread: /razer-blade-stealth-13-2019-crazy-loud-coil-whine.48507/#post-486564 It seems to happen most of the time. Do I need to update the bios? If so, please advise how I should proceed. Kind regards, james

1
Razer.Caziel
4 years ago
J
JSNA21
posted in Razer Support

my electra v2 doesn't give me a activation code.

i bought a lectra v2 and it not give me a activation code so i can activate que surround 7.1 why?

1
Razer.Caziel
4 years ago
N
noadio
posted in Razer Support

Cannot update BIOS nor install Razer patches - Blade 14 late 2016.

Hi there, I was advised by other user to raise a ticket in terms of problem I have with patching the firmware. Every time I try to install anything from this page https://support.razer.com/gaming-laptops/razer-blade-v5/ (my Blade 14 2016 6700hq 1060) I got the message. "This firmware tool is for use only with Blade and compatible system. The application will close now." My BIOS is still on 2016. And my Synapse doesn't have power set up options but I am not sure if this connected to firmware. Thanks

4
N
4 years ago
S
sharpAmberammo337
posted in Razer Support

Razer Mamba Elite Side Grip Peeling

As the title says, the Razer Mamba Elite's right-side grip is starting to peel (from the direction closest to body if that is helpful). It honestly started to occur quite randomly, and while I can deal with it, the glue has deteriorated and makes the grip sticky, which is kinda redundant. I don't know exactly what help I can honestly receive, but I've really enjoyed the Mamba compared to some other Razer products in the past and this issue was quite random and sudden. Attached file is what it looks like when I don't have tape holding it down, which is not the best solution. Thanks for any help!

0
S
4 years ago
M
MintGreentechAMBER409
posted in Razer Support

Razer Blade 15 turns off when unpluged and wont charge

The battery is holding a charge (96%) but the laptop only works normally when plugged in. It's only a few weeks old and it's kind up upsetting that it broke so quickly. Any help would be appreciated.

0
M
4 years ago
S
stacktheory
posted in Razer Support

Razer Lancehead Wireless Not Pairing with Receiver?

Hello all, I recently purchased a Razer Lancehead Wireless mouse and have been using it moderately for a month or so. Today, I plugged the USB cable in and used the mouse in wired mode to allow it to recharge. Once I noticed the mouse had charged to 100%, I disconnected the mouse, inserted the USB receiver dongle, and powered on the mouse. The mouse is no longer working in wireless mode. It only works when plugged in. Device manager shows the mouse receiver is present, and I get the connect/disconnect chimes when I insert/remove the dongle. With the mouse plugged in, Synapse says the battery is at 100% and the mouse behaves normally. Once I disconnect the USB cable from the mouse, it will not pair wirelessly. I've tried reinstalling Synapse, resetting the mouse profiles through Synapse, and many shutdowns/reboots. Nothing helps. Any thoughts? Is there a special hardware reset button sequence on these? Thanks.

0
S
4 years ago
C
crakt
posted in Razer Support

razer blackwidow chroma v2

hi everyone i just bought the razer blackwidow chroma v2 for my xbox but the lighting isnt working how can i fix this

4
Razer.Caziel
4 years ago
J
JaydontheThingInsider
posted in Razer Support

Increasing Battery Life

Is there any way I can increase battery life when watching things like Catch-up TV with my Razer Blade 15? Are there any settings I may need to change that will still give me performance or do I just need to set things to performance mode?

3
Razer.Caziel
4 years ago
A
AMBERbitUltramarine931
posted in Razer Support

Razer fix to address Intel RST issue and allow Windows #1903 update?

Okay, I've spent A LOT of time reading, researching, and trying various fixes and workarounds to address the Razer issue that (1) does not allow me to update the Intel RST drivers "platform not supported", and (2) not allowing the Windows #1903 update. I am reluctant to try any more fixes, as the various ones I have seen have not worked for my Razer. The last thing I want to do is mess things up when there might be a simple solution forthcoming. I have read just one official post on the forums that Razer is working on the issue and a fix. I would like to know: Is Razer working with MS to address this issue and allow Razer laptops to update to #1903? What is the timeframe for this fix (as Windows wants to try the update EVERY time I shut down)!? How will Razer notify us that a fix is in place? Is there somewhere I can check frequently and be sure to see the announcement!? Looking for some information and I appreciate anything anyone here can provide...

18
K
4 years ago
T
Totey16
posted in Razer Support

Razer Blade 15 Black Screen

Hello. I recently purchased a Razer Blade 15” GTX 1060 (model B07HS88MJX). Now, when I switch on my laptop, the screen remains black whereas the keyboard is illuminated and the fans are on. I restart several times my computer and I have the same result. Now I can't use my laptop and I can't work. Do you have any suggestion for this problem? Greetings, Marina

1
Razer.Caziel
4 years ago
Q
quickApricotfocus983
posted in Razer Support

Razer Blade V5 Bootup problem

Hello Razer Community, i was wondering if you could help me with a problem. I had my Razer Blade (Blade V5 1060 8gb VRAM 16gb RAM 1TB 6700HQ) lid down but did not realise that the screen was still on. When i tried eventually to shutdown and restart the computer gets stuck at the razer logo with the circle o dots underneath. It wont power on and stays static on that screen. The only way to turn it off is to hold the power for 5 seconds. I have already attempted resetting the computer, this happened successfully, but in the bootup it failed to start again. I was wondering is there anyway to fix this problem or should i just send it in to Razer. the warranty is still good, infact this is a replacement laptop from when my warranty covered another repair earlier of a broken screen.

1
Razer.Caziel
4 years ago
Kliffside
Kliffside
posted in Razer Support

Hammerheads BT - Not visible for Bluetooth pairing

I've only just got this pair of earphones out from the box. Followed the instructions of charging it first to full battery. I was able to successfully pair it the first time to my Razer Phone 2 and play music over it. But when I switched the Hammerheads off and on, it did not automatically reconnect. I've tried everything from removing the pairing from my phone, to resetting my phone. I was unable to 'see' the Hammerheads via Bluetooth. I've tried with other phones and my laptop and they were unable to find it too. I have been following the manual of holding the multi-function button from 'off' status for 5 seconds and more to get into pairing mode. I can hear the beep every 15s but oddly the LED remains at solid green, not blinking green as described in the manual. Is there anything that I am not doing correctly? Please help. Thank you.

1
Razer.Caziel
4 years ago
Z
zult1337
posted in Razer Support

Razer Blade Stealth 2019 Webcam Glitches when plugged in

Just bought a new Razer Blade Stealth when it was on sale last week. Now I am having webcam issues when plugged in. Every few seconds there are weird grey artifacts popping up on the image, grey boxes or rectangles popping up in random sizes and at various places. This only happens when in it is plugged in though. I went to the Razer Store and they told me to install the latest Windows update which reduced the issue but the glitches still occur frequently.. On my next visit they gave me a new laptop since I'm still in the 14 day return phase and I am still experiencing these issues. Please let me know if you have any solutions to this problem or have had similar experiences! Thanks a lot! Specs: Razer Blade Stealth 2019 Display: FHD Matte CPU: Intel Core i7 8565U GPU: MX150 BIOS: 1.06

2
G
4 years ago
H
headventureRusset545
posted in Razer Support

Mic Only Makes Sound When Switching On / Off

Hello. Before I start to explain my issue, the mic I am using is the Razer Electra V2. I use this mic to talk to people on PC and Xbox. This morning I turned on my Xbox, and like I always do I plugged in the headset and mic into my controller. I found something strange though. I could hear game sounds, but whenever I tried to use the mic it would only make a sound when I switched the mic on and off using the little slider thing. It would make a loud buzz noise for like half a second when it turns on and off. I can still hear people, but I can't talk to anybody. I have been working on trying to fix this mic, doing so much research for hours today and nothing has solved the issue. I also tried using the mic on my PC, and it failed to work as well. Can somebody help? Thanks!

1
Razer.Speedcr0ss
4 years ago
R
retroVividAmberdirect311
posted in Razer Support

Razer Nommo Chroma randomly turn off

Hello, I've had the Razer Nommo Chroma for almost a year, and in the last month or so they have started randomly turning off, normally while they are in use. I haven't found any solutions online, any help would be appreciated. Thanks

5
Razer.Speedcr0ss
4 years ago
L
leetTumbleweeddepot697
posted in Razer Support

Blackwidow Keyboard Spams Date

Letters N and H not working. Letter B spams Date: hny69:49 p. m. 5/8/2019

1
Razer.Speedcr0ss
4 years ago
S
Saulomoura54
posted in Razer Support

CODIGO DE ATIVAÇÃO RAZER SURROUND 7.1

nao consigo ativar , produto original, tenho a chave enviada pela razer por email, mas ela nao e valida .alguem me ajuda...

1
Razer.Speedcr0ss
4 years ago

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