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  • 42,144 Threads
  • 60,487 Replies
42144 Threads
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labFallowfront171
posted in Razer Support
Razer compatibility with ps5

Hi guys Are all razer products compatible with ps5?

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L
3 years ago
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Kylabyte
posted in Razer Support
Razer Mamba Wireless not working without charging cable

Hello guys! I bought the Razer Mamba Wireless a year ago. It worked just fine , everything was all right until one day it stopped working even though it was fully charged. Now it only works with the charging cable, and if I try to pull the charging cable out the mouse icon just won't move. Can anyone help me ? I would be very thankful !

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K
3 years ago
mfalzon86
mfalzon86
posted in Razer Support
Base Station v2 Chroma - Wired headset not showing a Mic

Hi guys, I have a Base Station V2 Chroma and I plugged in a headset and for some reason it does not show up as a recording device only a playback device. any suggestions?

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mfalzon86
3 years ago
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DashOne
posted in Razer Support
Purchased THX with coupon and now no code to unlock

I purchased some Razor headphones. I had a code to unlock 7.1. While using code I had an offer for half of THX. I purchased THX with code and got half off. I went to download link on web page it said Demo. I did not get a code to use THX. NO email or other. I am asked for code to unlock my purchase of THX. I used code I got with headphones and that did not work. I bought THX and I cannot use it with my headphones. Please help.

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D
3 years ago
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MoistZygote
posted in Razer Support
Synapse 3 NOT working

Hello everyone, I am having some problems with Synapse 3. I cant seem to fully uninstall it; I have done the uninstall option through the razer program, tried deleting the folder (says they are still being used, made sure nothing was open in task manager). I cant seem to find a clear answer for my problem. Whenever I try to uninstall synapse, it says its uninstalled through the Razer program, but it still appears in my list of programs. I try to uninstall and it goes through the same thing.

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Razer.Caziel
3 years ago
Y
yipyipyip
posted in Razer Support
headset mic has buzzing sound although its muted

my headset mic has buzzing sound although its muted my headset is razer kraken x 7.1 i connected my headset to my phone and its working fine but it has buzzing sound when i connect it to my pc

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Y
3 years ago
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Pummelinho
posted in Razer Support
Razer BlackShark V2 Pro and THX

Hi there, I have some problems with my new V2 Pro. I can turn on the THX in the Razer Synapse software and all works fine. You can hear the difference clearly when turned on or off. But after a few seconds or minutes (it's variable) the THX is still turned on in the software, but you can hear, that it is turned off... When I go into the Synapse software and toggle it off/on you can hear, that it is turned on again. And then again the same procedure will continue... I have already uninstalled and reinstalled Synapse software but it doesn't help. Is there a way to fix it? KR Matthias

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P
3 years ago
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urbanAntiqueRuby790
posted in Razer Support
Razer Death Adder Elite - Loud Squeeking from MouseWheel

Hello My Death Adder Elite is a few days from being one year old (Ordered on 16 March 2020 according to Amazon) and the mousewheel has developed an unbearable squeeking noise. I've seen videos where people talk about dissasembling it but i don't want to unscrew the thing - my Logitec (that it replaced) lasted over four years with almost no issues :( What am I supposed to do please? Can i claim for a new one under warranty or anything? I recorded a video but it won't upload for some reason - not sure if it will help though? Regards Bill

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3 years ago
D
Der-p
posted in Razer Support
Hue integration needs work {Feature Request/bug}

I have my room full of hue lights and sometimes would like to use the synapse integration for hue but there is 1 major issue preventing me from using it. Once Synapse links to your hue hub, synapse takes over the room lighting every time the computer boots, every time the computer wakes from sleep. This annoying as hell. Computer wakes/boots Synapse takes over room lights. I have to open synapse go to hue tab switch off hue. The only way to stop this is to disconnect the hue hub. To use hue again, I have to link the hub to synapse again. My hub is 2 floors down from my room in the basement under the stairs in my network closet. How often you think I want to do that? NEVER. It's easiest to leave it Disconnected. (thats why nobody uses it) TLDR; Please stop the hue integration from activating on boot/wake. If the hue switch is OFF, keep it OFF until the user switches it on. how difficult is that? Im on my 6th naga mouse. They keep failing after warranty. thats about 1200$ CDN

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Razer.Speedcr0ss
3 years ago
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ONYXquickDarkCoral553
posted in Razer Support
Razer Mamba wireless left click

Suddenly, the left click no longer maintains activation. Meaning if I hold down the left click, it will disengage and re-trigger. This is an extremely annoying issue for dragging things around windows and very disappointing to be already happening with this mouse... I have this issue. My warranty has expired and I believe its been 1-2 years since I bought it. Others have had this issue and its outrageous how this even exists especially. Does anyone know how to fix it?

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O
3 years ago
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PiggyPinkthinkDIAMOND788
posted in Razer Support
Razer Kraken 7.1 / Mic is not detected

Hi, i have following problem: I recently bought the Kraken Headset and had no problems with the sound itself. My problem is that my PC is not detecting the mic. I've plugged in the headset with the splitter extension and in all my settings regarding input devices it is literally nowhere to be seen. I've checked the drivers and found that everything seems to be in order but i'm not entirely sure there. I've tried to reinstall the headset and now it seems the microphone is working but i can only hear myself when i blow into it but i still can't use it in games to speak. The games are also not detecting the headset. I've also tested it on multiple plattforms to rule out that not the games are the problem. I also plugged it into my laptop which has a plug specifically for headsets which worked fine. I tried another headset on my PC as well which is also not working for whatever reasons. I try to include some pictures of my settings that seemed to be relevant to me but i'll gladly put more

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3 years ago
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techLimerickretro422
posted in Razer Support
Pc no longer recognizes my headset. WHY?!

i bought a razer headset for a long time, which is technically not a problem, but for a while now my pc has stopped playing the sound from the headphones. I've checked everything on the buxe and he just doesn't recognize him. I'm running out of ideas, I hope the community will help me. Razer Kraken X Lite.

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3 years ago
A
Arceus1426
posted in Razer Support
Game audio not working for the Razor Ripsaw

I just got my Razor Ripsaw Game capture card a week ago and when I set it up today, the hooking up to the TV, ps4, and laptop was fine, but when I booted it up on OBS Labs, all I saw was the video but there was no game audio. Does anyone know how to fix this?

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A
3 years ago
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erginbesnili
posted in Razer Support
Synapse 3 does not detect Blackshark v2 pro

Hi guys i just got a brand new Blackshark v2 pro but synapse 3 doesnt detect it did you have any similar problems and how did you solve it ? I tried everything i can find i might have to return it at this point. Thanks for your time.

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E
3 years ago
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soloTumbleweedclub291
posted in Razer Support
Razer Surround Software 7.1 (Kraken X)

Hi! Yesterday I reinstalled my Windows 10, so I had to install Razer Surround 7.1 application again. The app required my authorization code to unlock this, but, obviously, I had already used it before. So now I can't use my headphones fully. I have cheque on my hands, so I can approve the purchase. How to get a new code again?

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S
3 years ago
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mash86Insider Mini
posted in Razer Support
[UK] Razer Blade 15 Advanced 2021 questions

Hi Razer Support, I've recently made an order for a RB 15 2021 Advanced 240hz QHD RTX 2080 32GB RAM 1TB SSD model. As this was purchased in the UK, I wanted to ask some things which were not clear from ordering: 1. Is this just primary key backlighting or has this now been updated to also do secondary in UK? Previously It appeared you had to buy in US to get secondary key backlighting. 2. There is no mention of G-Sync or advanced Optimus on the website, but I believe the 240hz QHD model (from press/reviews) has G-Sync and advanced Optimus. Could you confirm this is the case in UK? 3. Do you use optical switches on the keyboards? No mention of these anywhere. Many thanks

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Razer.Speedcr0ss
3 years ago
B
busBlastOffBronzebyte141
posted in Razer Support
Lost/ Thrown out Activation code for Kraken Headset

Hello I have recently discovered that my Razer Kraken headset comes with an activation code for the Razer surrouns 7.1 software. Unfortunately I have Lost The box with the activation code on it. I registered the headset but am unable to activate the software still. Any help would be greatly appreciated thank you.

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B
3 years ago
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OlyRy86
posted in Razer Support
help please

I was looking to buy the razer hammerhead pokemon wireless earbuds. I found a website called "razerpokemon.com" it seems to be legit. But i am not sure. Does Razer actually run that website?

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Razer.Speedcr0ss
3 years ago
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wintermute_zero
posted in Razer Support
Blade 15 advanced 4K 3080 vram amount

I have been awaiting the release of the 2021 blade advanced with the 4K display. It seems the amount of vram listed on the product page has changed a couple of times. does anyone know what amount it will ship with? I attached a pic from a week or so ago when 16gb were listed.As of today, it lists 8gb. Any help is appreciated. Thanks

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W
3 years ago
D
DadeIsntDead
posted in Razer Support
Blackwidow Elite LED issues

i just updated my app last night and i turned my pc on today and my Q W E R A keys are white and my volume controls on the top left are flickering once every like 5 seconds.

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D
3 years ago
S
spotman
posted in Razer Support
CHANGEING EMAIL ADDRESS

i need to change email address but authentication code sent to email address no longer used

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S
3 years ago
A
ako35002
posted in Razer Support
Rewards for the Razer Faithful questions

Good evening everyone! I wanted to ask about the https://www.razer.com/ca-en/rewardsforthefaithful Razer faithful rewards for people who purchased products from razer. How do I leave a review if I purchased directly from Razer's website? I bought a Razer Viper Ultimate Mercury + Dock on the Canadian Razer website but I also want to leave a review for a chance to win a reward from the https://www.razer.com/ca-en/rewardsforthefaithful. Thank you

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A
3 years ago
M
mishjaM
posted in Razer Support
7.1 surround sound problems

Hello, fellow razer fans! I got a new pair of razer Kraken x headphones and I am loving them, but I do have a problem with the 7.1 surround sound app...it doesn't open. I have tried everything, but to no avail and I am frustrated because my friends are pointing out that my mic is playing back audio from my headphones and I have a suspicion that the problem is in the 7.1 surround sound. Does anyone know how to fix this problem? P.S. I have searched YouTube and Reddit, but nobody has the same problem as me.

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M
3 years ago
G
geostoryPaleBrown349
posted in Razer Support
activation code card accident

just bought a new kraken x lite and downloaded the 7.1 surround sound . but when i tried to read the code from the card, i accidentally scratched the card and now i can't read it properly. how do i get a new one ? i still got the warranty the S/N and the P/N

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U
3 years ago
I
iwantalatina4myself
posted in Razer Support
Doesn’t light up

My razer lancehead doesn’t light up on wireless mode but does then it is connected. It works but doesn’t light up. The % is on 100 and i have deleted and restarted everything on the control panel and deleted synaps and reset the mouse. Need help:(

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I
3 years ago

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