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  • 42,263 Threads
  • 60,610 Replies
42263 Threads
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VenetianReddirectbyte730
posted in Razer Support
Blackshark v2 spartial soundthx ?

Hi I bought these headphones recently and i want some guidelines.whats with the spartial sound thx is spartial software a different thing from spartial that is incuded in synapse?when i enable spartial i can hear the demo working fine but when i play warzone it feels stereo just left right footsteps no other direction.and is pretty low volume too sadly...(yes i have turn te volume from the earpad full too).do i have to make any other abjustments ,in windows do i select windows sonic or something?do you have any guide at all for a true detail guide from software to windows settings game setiings to actually work for spartial?and i read somewher that you need to open the game and then alt tab and swith from stereo to spartial to take effect..whatever if anybody can help please reply.thanks

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3 years ago
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bestHotPinkvalley303
posted in Razer Support
Slow window dragging speed with version 2.21

When I move the synapse window around on my desktop, it moves extremely slow and can't keep up with my mouse speed. Unfortunately I can't upgrade to version 3 because I'm on a "legacy" device (black widow ultimate stealth). Does anyone know of a fix for this? Here is a video of the issue: Also, I'm on Windows 10 version 2004 (OS Build 19041.804)

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Razer.Speedcr0ss
3 years ago
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Zyqxevcyz
posted in Razer Support
Razer Ornata Chroma not working.

Keyboard wont work on my windows 10 pc. When i plug in the USB, my pc gives me an error: "The last USB device you connected to this computer malfuctioned, and Windows does not recognize it. Tried updating the drivers thru device manager, but "the best drivers for your device are already installed." It also says "Unknows USB Device (Device Descriptor Request Failed)

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Z
3 years ago
2
2004ns
posted in Razer Support
Razer laptop support to greece

Hello , I want to buy a razer laptop from USA razer store but I live in Greece and I don’t know if razer has a support center in Greece if my laptop needs repair. Please answer me if any razer support center exist in Greece . Thank you for your time

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2
3 years ago
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LenTexInsider
posted in Razer Support
Synapse 3 crashing

So we have 3 computers with Razer synapse 3 on them in the house and 2 of them have my account connected. The weird thing is on none of them razer synapse 3 works. it launches and apllies the chroma effects but it crashes every time after a few seconds and i get this message. Is this a known issue? The screenshot says there is a error and you have to restart the program.

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Razer.Caziel
3 years ago
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wirecoolBisque407
posted in Razer Support
I just bought new driver and I cant active my code

I just bought new SSD driver and I'm using it as my main driver now , when i downloaded the 7.1 surround sound app and its asked me to enter my activation code its says that it already used which i did in my old driver so how I can activate it now ? do I have to transfer the app itself ?

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Razer.Caziel
3 years ago
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RealManumi
posted in Razer Support
I dropeed coke aboth my numpad

Hello, like the titel sais, I droped coke aboth my numbad of my Blackwidow elite. Now the skip and pause bottons aboth them going crazy and skiping pausing sekons without me clicking. pls help

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3 years ago
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travis_alen
posted in Razer Support
I have a bank statement of my purchase is this good enough for Proof of Purchase?

I never received an email with a receipt for my headset which I purchased online. I have the original bank statement as well as serial and product numbers. Though I have given the info to support chat no one has gotten back to me.

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Razer.Caziel
3 years ago
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devonmitch13
posted in Razer Support
Razer Kraken Ultimate

I just got the Kraken Ultimate edition and am trying to use them with my PS4 while waiting to build my PC. Is there any way to store the equilizer settings to the headset through a PC so that it carries over the PS4? Sony has gone through a ton of effort to make sure using nice headphones with their product is almost impossible. Also, I got these primarily for the sidetone feature so that I'm not bothering everybody in my house while playing but I can't turn that on within the PS4, is there anyway to enable this so that it stays on when I transfer to the PS? Thanks!

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Razer.Speedcr0ss
3 years ago
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MistyRoseDIAMONDbiz882
posted in Razer Support
THX - Windows 10 20H2

This might have been discussed already, but when I do a search for THX it tells me that it's too short so here I go. Before upgrading to Windows 10 20H2 I was using "THX Spatial - Synapse" as my playback device for my Razer Kraken Ultimate headset. It was working without any issues. Ever since installing the 20H2 update for Windows 10, whenever I select "THX Spatial - Synapse" there is no sound coming out. I have to revert back to using "Razer Kraken Ultimate" as my playback device. 1. Reinstalling Synapse 2. Uninstalling THX Spatial - Synapse from device manager and reinstalling manually 3. Restarting the services for Razer 4. Restarting the computer The only thing that worked was reverting back to the previous release of Windows 10. Any help would be appreciated

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3 years ago
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radioDiamondguide674
posted in Razer Support
Synapse doesn’t detect my headset

I’ve got a razer nari ultimate for Xbox one and I would like to turn off the hypersens but the synapse doesn’t detect my headset and I’ve redownloaded it, repaired it and it still doesn’t detect my headset so do I need the adapteur for it the get detected ?

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Razer.Caziel
3 years ago
R
RhaenGo
posted in Razer Support
No sound Razer Kraken

Hello everyone! I have a problem since yesterday: my headset isn't working anymore. I wasn't doing anything in particular, but suddenly my headset stopped working. As you can see on the screenshot below, there is sound, but nothing in my ears. I unistalled and installed again the driver, tried the headset on an other computer but nothing worked. Do you have any clue that might help me ? See you soon ! Valentin.

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3 years ago
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spotventureCyanAzure687
posted in Razer Support
[Razer Blade 2017] Blank Screen on Startup.

Hello, last night I started having this issue. I didn’t recently update windows or my drivers or anything. The problem: Upon startup, the computer turns on(Razer Logo, LED keyboard on) however after the logo spins for a second or two the screen is blank. The backlight is on but nothing appears. I’ve tried launching into safe mode but that yields a blank screen as well. Connecting an external monitor does not solve the problem either. Any advice is appreciated!

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E
3 years ago
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Timescaper
posted in Razer Support
Razer Studio 2020 Upgrades

Hi. I've just replaced the ram up to the maximum 64GB in my 15" Studio 2020. I was going to add a spare ssd while the back was off.... I was under the impression that a 2nd M.2 ssd could be installed in this model but I couldn't see a spare slot. Did I confuse this with another model? If not, where is it hiding?? Cheers

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T
3 years ago
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Kantelletar
posted in Razer Support
Razer Turret keyboard acting strange

Hi, Hope someone can help me. Today my Razer Turret keyboard stated to act strange, when pressing TAB writes letter "q" and also do the TAB at the same time, when press CAPS writes letter "A" one capital letter and if pressed again an "a" smaller, when press Left Shift, writes back slash "\\". The same happens when pressing key q and a. Only happens with those keys, I already tried to reassign the keys using Synapse but same results. Removed the drivers and reinstall, connect the keyboard to another computer and acts the same way. What can be done to fix it? Thanks in advance, Kind regards, Miguel

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K
3 years ago
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kmwv01
posted in Razer Support
Laptop not detecting Kraken mic at all.

I received my new Razer Kraken today and it's the version with the 3.5mm jack that says it's for audio and mic but only the sound is working, even though in the sounds tab in control panel it doesn't even detect it as a headset, it detects it as speakers. But in the recording tab it just isn't there at all, also isn't in disabled devices. Note to say the 'speakers' it detects the headset as isn't got Razer anywhere in the name. I don't know if this is a problem with drivers or Realtek, this is just really annoying and I can't find a fix anywhere online. Please let me know if you can help, thanks :smile_:

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3 years ago
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autoFawnPERIDOT525
posted in Razer Support
2020 Razer Blade Pro "9" key on keyboard only starts registering after 30 or so clicks

Title says it all. Started to notice the "9" key is no longer registering until i click it multiple times, then it starts to work and is fine until i reboot.

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A
3 years ago
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JamesCatanho
posted in Razer Support
Razer Synapse Long Term Issue

Hello and first of all let me say that I like very much your products, and I'm a proud owner of several Razer products for many years now. I've been having an issue with Synapse for at least 2 years now, and it was kinda of a "quality of life" bug that bothered me, but not so much. Since the last week it's been unbearable and I thought to contact support. I will try to detail my problem in the best way I can (and sorry about my English, it's not my mother language). - Razer Synapse always launches on startup; - I start playing a game and then, maybe 30 minutes later (sooner or later, it depends) I feel my mouse sensitivity "weird" and the sound too; - I minimize the game, go to desktop to find that Synapse has crashed, I boot it again; - After booting it again, it messes totally with the Windows Device Properties Balance Setting; It is countless the times that this happens to me in one day of gaming, It is VERY annoying. Thank you in advance for support!

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J
3 years ago
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Vamks
posted in Razer Support
Razer blade 15 2021 base model

So today i got my first ever pc and razer. After fiddling with it for couple of hours (upgrading the drivers and windows updates) i tried changing the performance settings from the synapse app. The laptop restarted and now i got a black screen. The keyboard lights up but nothing else. So i am assuming this is not a normal thing? Did anybody had the same problem? Thanks in advance.

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Razer.Caziel
3 years ago
C
cassca
posted in Razer Support
Chroma connect not finding any games installed

I have recently bought a razer Cynosa v2 keyboard and want to use the chroma connect tool so that games change the keyboard colors when launched. However, Chroma connect has no games in the connect, then apps, window. Not sure how to get it to find games.

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C
3 years ago
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B3neb
posted in Razer Support
Synapse 3 Mac

Is Razer going to make Synapse 3 available for Mac? I bought a Blackwidow Elite, but found out Synapse 3 is not Mac compatible. Felt like I was bait and switch.

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A
3 years ago
F
finn2885
posted in Razer Support
synapse 3 profile issue

i cant create a profile for my razor nari essential headset and the base profile has the mic of so i cant even use it is there a fix to this i have closed my application many times now to see if that would help but nothing yet

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F
3 years ago
M
Martzehh
posted in Razer Support
Supremely Disappointing Experience.

Let me start by saying I had the new 30 series base model for all of 3 days, and during that time I really enjoyed it! It ran incredibly and the design is sleek. After a few days of light use I noticed the screen had a single tiny dead pixel. I thought about it for a bit and decided that since I spent 3000(Canadian) on this machine I shouldn't let it slide. So I contacted support and started the process. It was pretty smooth, support kept in touch and while the laptop was in transit for a week they wrote to me each day. However now the unit has been at their warehouse for 7 business days and I haven't received a single update. Of course their offices are closed to there isn't anyone to contact. On top of that their live chat support staff seem to be working off a script and can do virtually nothing for you. By Razer's own policy the unit should have been replaced by now. This is absolutely mortifying. I spent 3000$ on a machine and it was defective. Either replace it or refund me.

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Razer.Speedcr0ss
3 years ago
P
pulseSapphireBlue878Insider Mini
posted in Razer Support
Where change email address for razer login

Where do I change the email address I use to login into the Razer website and the email address linked to my Razer Synapse software?

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P
3 years ago
F
fpy1H
posted in Razer Support
Problem with THx Spatial device

Hello ! Yesterday I bought myself a Razer Kraken Black 2019 headsets and the THx Spatial Audio software. Yesterday was ok I manage to install and select the 7.1 surround device - uninstall it - and install the THx Spatial Audio software and select the device. Because of the problems with the microphone today I uninstalled my Audio card and the THx Spatial Audio and trying to reinstall them back. Now Windows doesn't recognize anymore the THx Spatial device or 7.1 surround device after I reinstall the software. Anyone of you guys can help me with a fix to appear and select the THx Spatial device ? Please help.

2
F
3 years ago

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