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Razer Support

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  • 38,486 Threads
  • 55,958 Replies

38486 Threads

Avaddov
AvaddovInsider
posted in Razer Support

Razer Cortex "Failed to Start"

So for the past week, ALL of my Razer Central apps have refused to work. They don't start at all. I can't get into the UI or anything. (Cortex says "Razer Cortex failed to start, please try again.) I've been with support trying to fix it for 3 days and nothing. Deleted all files, registries, reinstalled, blah blah blah. The whole shtick. How do I fix this? Do I REALLY need to Reinstall windows for something so trivial?

0
Avaddov
5 years ago
T
Tomaselo
posted in Razer Support

Q: Why my account wallet disable

Help i cant figure up the problem. . Help!!! Why my wallet get disable.. Any clue for me?...

3
Razer.Caziel
5 years ago
A
AshbyHeadHunterInsider
posted in Razer Support

Razer Cortex not tracking FPS for Desinty

Hi All Razer cortex isn't tracking FPS data for Destiny which is launched using the Blizzard launcher. It does know how long I have played it for and last played. Target is set as C:\\Program Files (x86)\\Destiny 2\\Destiny 2 Launcher.exe Start in: C:\\Program Files (x86)\\Destiny 2 Cheers

0
A
5 years ago
A
AshbyHeadHunterInsider
posted in Razer Support

Not Getting Travel Powerhouse (Laptop) Achievement

Hi There I have a Razer blade and it is registered with my razer id but it's not showing up here in Razer Insider and I am not receiving the achievement for having a razer laptop. Please see attached screenshots.

6
A
5 years ago
T
TrillBeatz
posted in Razer Support

Razer Pro v2 Kraken Not Working on W10

I just bought this good looking headphones but the sound quality is not good at all. W10 does not recognize them and I just hear in an inferior quality. The mic is not even working. I tried with the single jack and now I connected the dual jack for audio/mic but neither is working. Please I need help asap

0
T
5 years ago
H
Hartty
posted in Razer Support

hyperflux disconecting

Hi all, ive been using the mamba hyperflux since October 2018 and it hasn't missed a beat untill the last synapse update about 4 days ago. since the update the mouse keeps restarting as if its lost power. this happens about every 1-2 minutes. the mouse mat power indicator is always on and i have tried every usb port on my pc.( ive also disabled power saving on the usb). Also i have tried to register my hyperflux but it just says that the serial number is not recognised.

9
F
5 years ago
B
byteVerdigrisvision601
posted in Razer Support

razer mamba 16000 dpi

my razer mouse stop getting registret in synapse not show att all in there what can i do ??? i have tried disconcerting the mouse and reinstaling synapse and changing usb port none have worket my razer keyboard shows up in synapse

1
R
5 years ago
M
MrV619
posted in Razer Support

Razer Blade 14 2017 Laptop Screen Dark

My laptop screen is darker from other laptops(not black its just dark) i don't know if the Razer 14 2017 is like that or i have a problem with my screen . I bought my laptop (open box) . How i can test my screen if i have a problem or its just like that. I tested it with another laptop to open same picture or game with same specs it seems that my screen is allot darker than his . Drivers are all up to date .If anyone can help plzz !!!!

3
Razer.Caziel
5 years ago
J
JesZtar
posted in Razer Support

Blackwidow ultimate stealth 2016 not detected by Synapse

Hello everyone, I plugged in my BW ultimate stealth 2016 and the keyboard was installed, but it does not show up in my devices in Synapse. I repaired Synapse and also reinstalled it, but it still does not work. My Deathadder does work however and I plugged them in at the same time. Is this a software thing or did I plug in the keyboard in the wrong way? Kind regards

1
Razer.Caziel
5 years ago
H
heavenTulipsharp433
posted in Razer Support

Razer Ornata Chroma weird behavior

Hello, I recently purchased the Ornata Chroma keyboard. My issue is that every time I unlock my Windows after manually locking it, some key is pressed (often enter, today it was alt). Also, I think there is something wrong with the lighting. For example, when I am in Windows, the backlit dimming is really laggy and slow, but on Windows lock screen is pretty fluent and fast. What could be the issue? My computer is new, therefore the installation of Windows is fresh. Thank you, Michael.

3
R
5 years ago
A
Addym
posted in Razer Support

Razer Nari No Output on Microphone

Hello everyone just wanted to try my Microphone out on skype but my friend couldn't hear me so basically, I checked all through the settings and on sound - recording devices - there was no output audio for the microphone it was there (the device) just no active sound was coming out of it. Talked to Razer Prepherables and they were no help. All in all it came down to Razer it self and it software (beta) need to fix it. Also note if anyone else is having problems post here.

8
Razer.Caziel
5 years ago
V
vengerSC2
posted in Razer Support

Razer siren voice feedback issues.

I've bogouth an razer siren, about 2 or 3 months and in the third week the voice feedback won't are working anymore, there are any way to solve this ? I work with audio, and these voice feedback are a real important thing.

0
V
5 years ago
C
CrazyPanas
posted in Razer Support

Deathadder essential not recognized problem

After changing dpi for my games on xbox one there was an windows update and then a razer synapse 3 update. Then while i was playing on xbox it suddenly stopped working and the led went out. It doesn't working only the sensor light is flashing please help I bought it on 28 of December 2018

2
C
5 years ago
C
citybestFuchsiaPurple205
posted in Razer Support

Razer Raiju Ultimate issues

It's been less than a week since I got hands on my brand new Razer controller for ps4, and the performance is utterly disgusting. First of all, I'm having the same stick drift (right stick) issues everyone seems to be familiar with, no matter wired mode or bluetooth. Other rather annoying issue that makes playing rather unbearable is the touch pad. Whenever I open up the keyboard on ps4 or play a game where touch pad button opens up a map, it all goes nuts. I don't really know how to describe it properly, but it seems like the pointer movement somehow resonates with the RGB-lighting around the touch pad. I literally can't type anything or move around on map, because the pointer is going all around. Was hoping to get a somewhat good-quality controller for a 200€, but after this purchase this might be the last one for Razer from me, and really considering to send it all the way back. Hopefully there's easier solution for these problems, other than sending it all the way back and hopi

1
7
5 years ago
M
Misiuz87
posted in Razer Support

Razer Nari THX sound problem

Hello. When i turn THX some sounds are not played correctly (example: sea in AC Odyssey sounds like some kind of robot thunderstorm). To fix that i need to change EQ setting from one to another. But then everything sounds like from tin can (muffled), even if i go back to eq settings i use earlier. So basically THX spatial sound is not working on my Razer Nari headphones. What a shame. Is there any way to fix that ? Sorry for my english.

0
M
5 years ago
N
newfization
posted in Razer Support

Razer Mamba quits during Trove: Crystal Combat

It's weird but true, the mouse stops working ten or so minutes into the game and won't work again until restart of computer. Trying to reconnect the mouse to the base doesn't work either. Not the end of the world but any help would be greatly appreciated. And if anyone from Razer sees this you should know your support contact website doesn't work, specifically email. The pull down menus for country, and something else, are unpopulated so the form won't work. I tried both Chrome and Edge. Finally, anyone know of a good video showing how to clean a mouse? I just realized mine is pretty grimy lol. Thanks for your time, Dave Penney Newfoundland

1
Razer.Caziel
5 years ago
B
bitBlackBeansigns526
posted in Razer Support

Nari Ultimate Hypersense Xbox one X

Hi Im having trouble getting Hypersense to work while using my headset with my Xbox One X. I connected it to my computer and the Hypersense works fine with any game. Connecting it to my Xbox using 3,5 input I cant get the Hypersense to work at all. Tried it with Rdr2. I understand (after i bought the headset - my bad) that i cant use the bluetooth and because of that I dont have the thx spatial sound. But in the description it says that Hypersense should work with any device - like with my xbox. Any ideas? I bought the headset for my xbox because of the hypersense function so I really want it to work. Best regards, Johannes

2
R
5 years ago
I
ImperiaL_vIv
posted in Razer Support

Razer Naga Trinity Button Issue

Any chance the issue with side thumb buttons not working at random times? it seems to me its the Synapse Program? i end up having to take the side panel off really quick and putting it back on or restarting Synapse mid game causing a lot of frustration because buttons at random will stop working

3
Razer.Caziel
5 years ago
R
rushQUARTZMintGreen242
posted in Razer Support

payment failed!!

its almost a week and the staff who helped me expedited my ticket complaint...and to my dismay customer support just asked me to friggin elaborate on the screen shot of my transaction in it explains everything ie time stamp, price, vendor and last 5 digits of my card...it took 5 days for u guys to ask me that question that will pro long the wait time??!! omfg wth r u doing razer

0
R
5 years ago
V
venturePearlAquaclub473
posted in Razer Support

MSI Laptop with Naga Trinity

I just bought a new laptop and I can't get my Naga Trinity to work with it. It works on my PC with the num lock on, but I don't have that option on my laptop. Is there any way to allow the 12 buttons to work while playing on a laptop?

2
Razer.Caziel
5 years ago
S
SIlentDark1211
posted in Razer Support

Blackwidow Elite Chroma Freeze

Sometimes when I use the volume dial at the top of the keyboard, turning it too far results in the current chroma effect freezing and the dial will stop functioning. So far the only thing that seems to fix it is unplugging the keyboard an plugging it back in, then completely restarting Synapse by closing it through Task Manager. Is there any faster way to fix this?

0
S
5 years ago
T
ThrottleAbuse
posted in Razer Support

PUBG not switching to profile

I am not sure what happened but in the last week or so the function where Synapse switches your profile when you open a game stopped working for this game. I believe there was a Synapse update. It looks like the software is looking for a application to run named ExecPubg.exe to switch profiles to my Pubg profile. I noticed that there is no application running by that name when I play Pubg. The only application I see in task manager is named TslGame.exe and is in the same folder. I tried to switch the profile to use that application but it wont take the setting change when I browse for it. Any idea how to fix this.

0
T
5 years ago
N
Nerforbuff
posted in Razer Support

Razer Wolverine Ultimate Troubles

I recently purchased a Wolverine Ultimate controller for Xbox this Christmas and my RB bumper broke today. It's very loose and doesn't work all the time. I haven't read much of this happening and I think it just happened to break by chance. I am very careful with my controllers, it has never been dropped or aggressively used. I hope this is the correct place to post this, any help would be appreciated!

1
Razer.Caziel
5 years ago
H
HyperZetflixInsider Mini
posted in Razer Support

Replacement Status

Hello Razer. I already sent my hammerheadbt because of defect. Thesupport team contact me that the hammerhead has been arrived. But the last email from the support is 3 January. How to know the status of my replacment

1
R
5 years ago
B
box___
posted in Razer Support

Charging Razer Nari

Hey Guys, I was just wondering: If it harmful for the battery if I charge it while playing and listing to music. Razer Nari Ultimate in this case Thanks :)

3
Razer.Caziel
5 years ago

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