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Razer Support

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  • 38,556 Threads
  • 56,012 Replies

38556 Threads

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Anonymous
posted in Razer Support

Tartarus V2 - Keys Sticking/Repeating

I've been using a Tartarus V2 for several months, and so far I'm enjoying it. Feels great, looks nice, I'm pretty happy with it. Since I started using it, however, it has had an issue that I've been unable to fix through any means: every so often, a key will 'stick' and repeat its functionality after being pressed. Here's how this problem manifests: As an example, I press button 8 (the W equivalent), to move forward, and when I let the key go, my character continues moving even with the button released. This "phantom" button press does not stop until I press and release the button again. (Again, this is just an example; it has occurred with every key I use for movement.) Here are some other notes: - I believe this is a problem with the software or firmware, and not a hardware one. The key mechanism is not dirty; it is not being mechanically activated. Experimentation with physically holding the key produces different symptoms than when the "phantom" keypresses are in effect. - The

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5 years ago
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masterofdharma
posted in Razer Support

Razer raiju mobile and it's annoying lack of fetures

I just got the Razer raiju controller and there is no on screen mapping, doesn't work with apps other then the ones specific to what is says it works with, even apps that have controller support to begin with don't work with the "pro controller" and the apps that apparently are there that do work are not fully mapped out. Example! Vainglory, the one with the picture of a girl worrior thing. Workes with movement and abilitys but you have to use the screen to select the abilitys you want to unlock. The 4 special extra buttons are not even being used. There just extras for buttons we already use. So what Razer I'd basically saying is "we can give you more options of buttons to press, but there just doing the same thing as some other button. But hay, you choose witch button it is" not cool. If we are spending 165$ (includeing tax) we should be able to do the same thing as octopus. A free app that lets PS4 and other controllers work on your screen. If this is a gaming company made by gamers

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5 years ago
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HolUp
posted in Razer Support

My Razer Abyssus Essential mouse won't color sync with my keyboard.

I got this mouse from my friend. I have no prior knowledge of it being damaged but it doesn't look damaged. It wouldn't glow at all when I opened up the Razer Synapse app. So, I uninstalled it and that fixed my problem. Though now everytime I start my computer up and my mouse and keyboard light up, the mouse starts on a different color than the keyboard does and begins to cycle. Help?

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5 years ago
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RazzyTheDazz
posted in Razer Support

Razer Naga Trinity can't hold right click

I can still right click, I just can't hold it without it releasing and clicking randomly. Makes my games where holding a right click for camera turning difficult to play. I know it's the mouse and not the game because I went to desktop and held right click and it did the same thing there. I tried downloading Razer Synapse 3 so I could look for updates or something like that, but that program wouldn't work so I had to uninstall it. (Had a message like "Failed to open" or something similiar) Any idea on what I should do?

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5 years ago
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polson1234
posted in Razer Support

Razer synapse unable to find hue bridge

I'm unable to sync my hue bridge with Synapse. I'm using Synapse 3 and have v2 of the Philips Hue Hub (software updated). I have followed the steps from the following video: , but I get the message "Razer synapse unable to find hue bridge". I have entered in the IP address manually and Synapse is still unable to find the hub. Any help would be appreciated.

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5 years ago
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zombieekilla89
posted in Razer Support

Thresher 7.1 sinking issue with #ps4

Why is it that the Razer has trouble syncing with my PS4 every time I turn my headset on before my PPS on? Having to reset it to sink. And also it has trouble sinking sometimes when I turn my PlayStation on before my headset????

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Razer.Caziel
5 years ago
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Happyfeet1999
posted in Razer Support

Razer Blackwidow X Chroma Button Issues

Dear Razer, Got this blackwidow x chroma keyboard for Christmas gift. Guess what? It is causing so much frustration due to "W" and "S" not working properly sometime. Sometime it is working ok. THIS IS SO FRUSTRATING. This is a gaming keyboard and it is making me giving gaming altogether. Well done Razer!!!! Just try out for few hours and i feel like breaking it. There is not proof of receipt because it a gift from friend. It cost $200.....fucking hell. Damn lousy keyboard. First time using mechanical keyboard and it such a bad experience. Really want to throw Razer keyobard out of my window!!!!

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Razer.Caziel
5 years ago
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Neo-zone
posted in Razer Support

Razer Man O War - Weak Sound on PS4

Hello ! I bought a Razer Man O War and I setup it in Razer Sinapse, but when I put the headphones on my PS4, the sound il really weak. Like the half of the possible sound in a PC. Have you a solution for increase the volume (the volume is set to the maximum in the PS4) ? And the wheel of volume does'nt work on PS4 (in PC yes). Thanks a lot ! (I'm French if you can answer in French ^^)

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5 years ago
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talha1234
posted in Razer Support

Razer Blackwidow Ultimate 2016 detected as Usb drive(CRP1 ENABLD) and not responding

Hi guys! I am using this keyboard since july,2018. But on 10th january 2019 when i started my pc, My keyboard did'nt work. When desktop appeared drive named CRP1 ENABLD automatically opened which contains the file 'firmware.bin'. I tried connecting it on different usb ports but that did'nt help. I also tried connecting it on different pc. it also did'nt help me. I disconnected keyboard and put that on its box. After almost 5 hours i take it out of Box and connected it to pc through front usb ports. Surprisingly it was detected as a Blackwidow Ultimate 2016 keyboard and worked properly. But when i disconnected it and again connected it gives the same drive and did'nt respond. I tried almost every solution available on net. i.e. installing firmware updater, Uninstalling synapse and installing it again. But these solutions did'nt help me at all. Kindly help me guys! Can you guys please help me regarding this. Why my keyboard is being detected as USB flash drive?, and when i connected it

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5 years ago
Tassik
TassikInsider Mini
posted in Razer Support

Chroma Studio Functions Not Displaying

As of a few weeks ago (possibly with the last update to the program, I'm not sure), I've found that the Chroma Studio isn't displaying all the normal features. The effects section in particular is broken somehow, as I can't create new layers, since the effect section in the corner displays no other effects. Painting keys various colours appears to be an issue, as I can't seem to use the tools in the top middle section, the paint bucket in particular doesn't actually paint the selected keys. I'm not sure how long the issue has been present, as I hadn't gone in to change my profile in a number of months, but I know this definitely wasn't a problem when I first installed the program earlier this year. Attached a screencap to show how the effects section shows as blank.

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5 years ago
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urbancarDarkViolet459
posted in Razer Support

Razer Synapse

So today I turned my PC on and to my surprise my Razer Surround was not working. I decided to restart my PC and then Razer Synapse won't open and nothing is working with chroma. I then decide to uninstall synapse and re download the new one but this didn't work. Now every time I open Synapse it doesn't work. This is my current folder. Please someone help. Lee!

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Razer.Caziel
5 years ago
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Peekay2001
posted in Razer Support

Problem with lighting on Razer Mamba 16000.

When the mouse is wireless, none of the effects for lighting will work, the mouse itself works fine, just lighting that isn't functional at all. This is the same for the dock when the mouse is wireless (only if set to "Follow Mouse Effect" in Synapse). The first picture is of the mouse wireless, the effect clearly is on wave but the mouse isn't showing anything. As for when the mouse is wired, only certain effects will work. Both wave and reactive work, however when switching to any other effect (e.g. breathing, spectrum cycling, static) it will freeze what was on. The second image is an example of this, the mouse is plugged in and the lighting is frozen on wave (not moving) when it is clearly selected static (this also happens when selecting spectrum cycling and breathing). I have tested it on a different computer and get the same results. I have tried restarting my pc, changing the USB port, updating synapse, uninstalling and reinstalling synapse. However none of these work.

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5 years ago
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taskistant
posted in Razer Support

Paypal razer gold reload failed

I tried several times to reload my wallet using PayPal. But it failed and the message is given below: Thank you for using Razer Gold! The reload transaction has failed. Please try again later! Here are the details of your Razer gold purchase: So, what can I do in this situation?

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5 years ago
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box___
posted in Razer Support

Razer Nari Ultimate Haptic Drivers

Hello Everyone :) Sorry if my English is bad, im not a native speaker. So I have been using the Razer Nari Ultimate for about 3 weeks now. I really love it :). But one thing is really annoying me. In my setting I have Bass Boost at around 60 and the HyperSense at 80. But when I listen to some Lofi HipHop with loads of bass, the drivers (I pretty sure it are the drivers at least) in my left ear cup start cracking a bit and it is very noticeable. It does not occur in on the right side of the headset. I was just wondering if anyone else is experiencing this problem or if I might have to return it for another one. Because I really love hypersense :) Thanks in advance!

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5 years ago
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box___
posted in Razer Support

Charging Razer Nari

Hello Everyone :) Am I able to charge and play the razer nari ultimate, or is it bad for the battery? Thanks :)

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5 years ago
EndlessNameless
EndlessNamelessInsider
posted in Razer Support

Razer Nari haptic feedback not working

Hi all, For some reason all of a sudden the haptic feedback on my razer nari ultimate has stopped working, I think it has happened since the last synapse update. also, the setting for adjusting mic sensitivity is not working either. Everything else seems to be working ok. I have tried reinstalling synapse and still no joy... Is this happening to anyone else?

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EndlessNameless
5 years ago
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Kobalt95
posted in Razer Support

Synapse 3 can't sync third-party devices

Hello, I have seen from the razer Synapse 3 demo on the CES 2019 that the synchronisation between multiple third-party devices can be possible currently: I am using the following softwares: MSI Mystic Light Ver 3.0.0.45 Thermaltake TT RGB Plus Ver 1.2.6 Synapse Ver 3.4.109.10405 All are running on Windows 10 64Bits Ver 1809 and all are the latest versions you can download officially However the synchronisation doesn't work. I'm wondering if they've used specific beta versions to make the demo functional at CES or maybe i'm missing something to make it work?

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5 years ago
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aboodvic
posted in Razer Support

Razer Raiju Ultimate beta firmware

Dear staff, as per your suggestion, I request to receive a link to the beta firmware potentially solving stick drift and Bluetooth. have slight stick drift on my Ultimate on PS4. and I tried to connect it via Bluetooth but it's not working on either slim ps4 nor normal ps4. Hope next update solve all the issues. thanks

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5 years ago
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ShaneArcaro
posted in Razer Support

Razer Cynosa Fn Key

Alright so I just bought the Razer Cynosa Chroma and I love it. My only problem with the keyboard so far is that when I press the fn key, only certain keys light up; I know this is supposed to happen, but the entire top row of the keyboard with the exception of the print screen and scroll lock keys light up. What I want is to be able to have the entire top row including the print screen and scroll lock keys light up together as I think it would look much better than having two random keys just blank in the middle of all the others. I tried to see if I could remap the fn key to set up a custom chroma studio but Razer Synapse 3.0 does not allow for remapping of the fn key. My question is, is it possible to change the default chroma settings the fn key has been assigned?

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5 years ago
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CrazyPanas
posted in Razer Support

Deathadder essential not recognized problem

After changing dpi for my games on xbox one there was an windows update and then a razer synapse 3 update. Then while i was playing on xbox it suddenly stopped working and the led went out. It doesn't working only the sensor light is flashing please help I bought it on 28 of December 2018

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5 years ago
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AttackBaku
posted in Razer Support

Razer Nari Audio Becomes Annoyingly Choppy When Any Game is Launched.

I just picked up a pair of the Razer Nari (Not ultimate) from Fry's Electronics, and I am quite impressed with their sound quality for Spotify, movies, etc. However, I bought these, of course, because I am a pc gamer. I mainly play PlayerUnknown's Battlegrounds, and upon launching the game, the great sound quality of the Razer Nari is immediately reduced to this horrid choppy audio from both outside the game and the in-game audio itself. I have followed all instructions in the Nari's guidebook and attempted many different means of troubleshooting this problem to no avail. And unfortunately, I looked around online some for help and it appears that nobody else has had this problem. I really enjoy this headset outside of gaming, however I bought it with the intention of using it FOR gaming. I would really appreciate some help of any kind. Thank you.

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5 years ago
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rushTealBlueflow647
posted in Razer Support

Kraken 7.1 chroma dualshock 4

hello, the kraken will work on dualshock with an adapter usb-c?

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5 years ago
Avaddov
AvaddovInsider
posted in Razer Support

Razer Cortex "Failed to Start"

So for the past week, ALL of my Razer Central apps have refused to work. They don't start at all. I can't get into the UI or anything. (Cortex says "Razer Cortex failed to start, please try again.) I've been with support trying to fix it for 3 days and nothing. Deleted all files, registries, reinstalled, blah blah blah. The whole shtick. How do I fix this? Do I REALLY need to Reinstall windows for something so trivial?

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Avaddov
5 years ago
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HyperZetflixInsider Mini
posted in Razer Support

Replacement Status

Hello Razer. I already sent my hammerheadbt because of defect. Thesupport team contact me that the hammerhead has been arrived. But the last email from the support is 3 January. How to know the status of my replacment

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5 years ago
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pozal26
posted in Razer Support

Spatial Audio

Hallo Hab den razer kraken te und hätte eine frage funktioniert der spatial audio sound auf der ps4?

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Razer.Caziel
5 years ago

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