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Razer Support

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  • 38,968 Threads
  • 56,536 Replies

38968 Threads

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heyDanaLee
posted in Razer Support

Razer Blade 15 stopped turning on

Looking for whatever solutions I can find. Last night, my Razer Blade 15 had a blue screen of death. I told my BF to simply restart (BSODs happen and I was busy building a new system at the moment). So, he tried restarting but after it turned off, it never turned back on again. The caps lock key will sometimes light up when I press the power button, but that's it. No fans, no screen, no charge indicator light, nothing. If this was a normal PC then I'd be all up in the guts etc. but when it comes to laptops, I feel like a tribesperson watching a space shuttle launch. Any ideas?

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5 years ago
Baal_15
Baal_15Insider Mini
posted in Razer Support

razer id vs facebook

sorry for asking a simple question but i am unable to connect my razer id to my facebook ? i've tried to follow the instructions on razer insider but there's nothing on the external accounts to link them , am i being stupid or is the site broke in some way ? even on the facebook page i am unable to link them lol

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Baal_15
5 years ago
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Faysaw
posted in Razer Support

Issue with Razer Ornata Chroma tilde/escape key

I'm having an issue with my Razer keyboard. Everytime I press the Tilde key, it's being used as escape as well and vice versa. So when I'm playing a game and press the tilde key, it thinks I'm also pressing escape and if I'm pressing the escape key, it thinks I'm also pressing tilde. This is my first issue with this keyboard that I've had for about 4-5 months, but it's incredibly annoying.

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5 years ago
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nixonyeo
posted in Razer Support

MOLPay Credit Card payment denied when topping gold coin

Hi, I tried to top up through MOLPay Credit Card. But after i key in my details, it throw this error: Your transaction has been denied due to merchant account issue. It did not even redirect me to the visa/mastercard details page. Anyone encounter the same issue?

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5 years ago
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CaffeinatedMilk
posted in Razer Support

Nari Ultimate Won't Turn on or Charge

Pretty much the title. Headset won't turn on, and when I plug them in to charge they still will not turn on, and they won't even charge. I have tried multiple different cords and power sources that I know work, and have worked in the past with this very same headset. Not sure how to proceed.

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5 years ago
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brianslacum
posted in Razer Support

Razer nari ultimate problems

Hi I just purchased the nari ultimate head set.im having issues with getting audio from my Xbox 1 x and Elite controller I have scanned other thread post that we're having the same issue I've done all steps that were suggested in the other post I'm having no luck getting my headset to work with my Elite controller has anyone got their headset working on a Xbox One X and Elite controller if so is there anything that I can do to make this thing work it sucks that you spend $200 on a headset that's advertised for Xbox but does not work for Xbox

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5 years ago
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shivs10
posted in Razer Support

Blackwidow Chroma problem need help

Every time i turn my computer on none of my devices are picked up by synapse but synapse shows that they are there. i cant change any of the lighting settings or anything. What i have been doing is uninstalling synapse the drivers for the keyboard (this also happens with my mouse (Mamba) and mouse pad (firefly)) This works but the next time i turn my computer on, it doesn't get picked up again.

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5 years ago
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byteVerdigrisvision601
posted in Razer Support

razer mamba 16000 dpi

my razer mouse stop getting registret in synapse not show att all in there what can i do ??? i have tried disconcerting the mouse and reinstaling synapse and changing usb port none have worket my razer keyboard shows up in synapse

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5 years ago
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RZ03-O2260100-R3M1
posted in Razer Support

Keyboard

Hello...all the keys to my new Razor Keyboard are suddenly not working. How do I fix?

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5 years ago
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bensea
posted in Razer Support

Razer TE stick drift and wireless problems

I've had my TE about 6 weeks now and all of the problems I've feared have started to appear. Worst of all I can't now connect the controller via wireless to my PS4 Pro or the mobile app at all. I've tried all sorts of things but I'm convinced it's dodgy firmware or faulty hardware now. Please help

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5 years ago
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Rybovlas
posted in Razer Support

Raiju Ultimate stick drifting

Hello i have problem with my raiju ultimate. Stick drifting. You can help me? Sorry for my english

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5 years ago
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Pikchu
posted in Razer Support

Help! Charging Port on Razer Blade 15 is bent :(

Got the laptop less than a month ago and have been very happy with it. One of the little things shown in the picture inside of the charging port bent. Any idea what the best course of action would be?

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5 years ago
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AshbyHeadHunterInsider
posted in Razer Support

Deceptive site ahead when clicking on "What would you like to see next from Razer?"

Hi There Was in the general discussion forum and I clicked on the Thred from the Chief himself called "What would you like to see next from Razer?" which is a sticky thread and Chrome gave me a Deceptive Site ahead warning. Screen shot and details below, just wanted to give the razer crew a heads up. Deceptive site ahead Attackers on raptr.com may trick you into doing something dangerous like installing software or revealing your personal information (for example, passwords, phone numbers or credit cards)

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5 years ago
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puggyy1Insider
posted in Razer Support

Kraken TE low mic and crash problem

Hello, just got the kraken te yesterday. I really like the sound quality but my friends on dc say they couldnt hear me, and i tried to record myself i barely hear my voice. On sidetone and listen this device tab its ok but when it comes to dc or ingame chats its too low. Other problem is on youtube i got audio renderrer error, and game / dc cant hear anything with headset not working when thx turned on. I need to turn off and turn on again thx to use headset. Is there any solution ? Or should i send this to warranty ? Sorry for bad english btw havent used in a while

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5 years ago
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Anonymous
posted in Razer Support

Razer Synapse 3 will not install on my computer due to error code 461808

I have recently brought myself a Razer Nari which requires Synapse 3 to turn on THX spatial audio and Chroma yet i can not install it. Anybody know a fix???

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5 years ago
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Oliviakeuler
posted in Razer Support

dva headset- getting static

Hello! I recently got the razer dva headset for Xmas and I play on Xbox, but my friends are hearing really bad static and the mic is way too sensitive. Can anyone help? thank you! Olivia

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5 years ago
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Roger_ER
posted in Razer Support

Razer Mamba Wireless problem

I have a problem with my Razer Mamba. My mouse has a kind of ,,lags". I've reinstalled razer synapse, but still nothing. Mouse move only up and down. When i want to move the cursor left or right, the mouse doesn`t work as it should. Sometimes the mouse moves itself.

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5 years ago
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splampros
posted in Razer Support

Blade 15 advanced windows screen

it was the first time that took out of the box my new blade 15 after choose the region and keyboard input I connect it with my wireless network and It has just stuck at the windows screen “just a moment” the cursor is moving but nothing else is happening. Can anyone help?

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5 years ago
Zeaig
Zeaig
posted in Razer Support

Razer Nari Ultimate, Seems to have disconnection issues.

Just wanted to report that my Nari Ultimate seems to be having some disconnection issues, it's quite random sometimes it will work for a decent amount of time with no issues, Other times it will constantly play the Nari connect and disconnect sound spamming it over and over and over into the headphones until finally stopping, at which point i can see the Nari Icon in the Synapse 3.0 application flashing and displaying a loading ring/circle. I have tried other USB ports, i have tried plugging in directly to the USB charging cable it seems to just randomly do it with no real pattern or reason. I have however discovered i am not the only person experiencing this issue with a quick google search i have found that there is other people reporting the same issue and with the latest Snypase 3.0 update sent out just today, it only seems to have gotten worse. I am hoping this is a known issue and can be resolved with future software updates.

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5 years ago
6
6948386571
posted in Razer Support

razer synapse 3.0

installation failed with error code 461808 pls solve my problem...

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5 years ago
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osujack
posted in Razer Support

Razer Synapse 2.0 won't connect to my devices.

So recently I just got a new Razer Blackwidow Chroma and Naga Trinity (both are compatible with Synapse 2) and I want to customize the lightning on my devices. I downloaded a few profiles from youtube and use it on Razer Synapse 3 and it won't work because Razer Synapse 3 was looking for .chromaeffect but the file I downloaded was .razerchroma. I read stuff online about this and they said Razer Synapse 3 doesn't support .razerchroma files so I switch to Razer Synapse 2.0. This is where the problem comes in. When I download Razer Synapse 2 on its website, I installed it, it doesn't work. I went on Reddit and a person got the same problem. They said to install the driver on this website: http://drivers.razersupport.com//in...iewdownload&downloaditemid=2116&nav=0,343,239. I downloaded and install it (the installing process is a bit different) but the same problem occurs. I even rebooted my PC, reinstall, disable anti-virus and all that stuff but same results. The person I asked on Reddit

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5 years ago
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bensea
posted in Razer Support

Razer Raiju TE drift and wireless

Still having problems, previous forum entry ignored - could someone get in touch please?

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5 years ago
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JenyaMetan
posted in Razer Support

Raiju TE Drift sticks

hey, at first sry for my bad language, it’s not my basic and we don’t have Russian support in our country(( I was bought Raiju Tournament edition a few days ago, and it’s absolutely unplayable(sticks drift, deadzones, turns around)I was know about some problems before bought it, but I was hope it’s already fixed. I try to update it, but seen that’s it’s already on last version firmware (1.100..). Help me pls, what I need to do? Because I really love it and waiting a lot of time while it start to selling in my country, but It really unplayable at the moment. What about next version update? When you planing to relice it?

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5 years ago
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RiccardoLanducci
posted in Razer Support

Razer Raiju Ultimate Right Stick Drift

I've recently got this new pad but everytime I use it the right stick start drifting... There's any solution with this problem?

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5 years ago
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coolSteelTealJASPER301
posted in Razer Support

Razer Raiju Ultimate drifts right

Hey guys, I'm using a two days old Razerrultimate and thelthe stick has a hard drill to the right as you can see in the video, especially after using L3 it turns out. But also without...it has the new version on it so I don't know what to do. Any suggestions?

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5 years ago

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