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Razer Support

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  • 38,896 Threads
  • 56,440 Replies

38896 Threads

U
urbancarDarkViolet459
posted in Razer Support

Razer Synapse

So today I turned my PC on and to my surprise my Razer Surround was not working. I decided to restart my PC and then Razer Synapse won't open and nothing is working with chroma. I then decide to uninstall synapse and re download the new one but this didn't work. Now every time I open Synapse it doesn't work. This is my current folder. Please someone help. Lee!

3
Razer.Caziel
5 years ago
P
Peekay2001
posted in Razer Support

Problem with lighting on Razer Mamba 16000.

When the mouse is wireless, none of the effects for lighting will work, the mouse itself works fine, just lighting that isn't functional at all. This is the same for the dock when the mouse is wireless (only if set to "Follow Mouse Effect" in Synapse). The first picture is of the mouse wireless, the effect clearly is on wave but the mouse isn't showing anything. As for when the mouse is wired, only certain effects will work. Both wave and reactive work, however when switching to any other effect (e.g. breathing, spectrum cycling, static) it will freeze what was on. The second image is an example of this, the mouse is plugged in and the lighting is frozen on wave (not moving) when it is clearly selected static (this also happens when selecting spectrum cycling and breathing). I have tested it on a different computer and get the same results. I have tried restarting my pc, changing the USB port, updating synapse, uninstalling and reinstalling synapse. However none of these work.

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P
5 years ago
T
taskistant
posted in Razer Support

Paypal razer gold reload failed

I tried several times to reload my wallet using PayPal. But it failed and the message is given below: Thank you for using Razer Gold! The reload transaction has failed. Please try again later! Here are the details of your Razer gold purchase: So, what can I do in this situation?

4
7
5 years ago
B
box___
posted in Razer Support

Razer Nari Ultimate Haptic Drivers

Hello Everyone :) Sorry if my English is bad, im not a native speaker. So I have been using the Razer Nari Ultimate for about 3 weeks now. I really love it :). But one thing is really annoying me. In my setting I have Bass Boost at around 60 and the HyperSense at 80. But when I listen to some Lofi HipHop with loads of bass, the drivers (I pretty sure it are the drivers at least) in my left ear cup start cracking a bit and it is very noticeable. It does not occur in on the right side of the headset. I was just wondering if anyone else is experiencing this problem or if I might have to return it for another one. Because I really love hypersense :) Thanks in advance!

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R
5 years ago
B
box___
posted in Razer Support

Charging Razer Nari

Hello Everyone :) Am I able to charge and play the razer nari ultimate, or is it bad for the battery? Thanks :)

2
B
5 years ago
EndlessNameless
EndlessNamelessInsider
posted in Razer Support

Razer Nari haptic feedback not working

Hi all, For some reason all of a sudden the haptic feedback on my razer nari ultimate has stopped working, I think it has happened since the last synapse update. also, the setting for adjusting mic sensitivity is not working either. Everything else seems to be working ok. I have tried reinstalling synapse and still no joy... Is this happening to anyone else?

4
EndlessNameless
5 years ago
K
Kobalt95
posted in Razer Support

Synapse 3 can't sync third-party devices

Hello, I have seen from the razer Synapse 3 demo on the CES 2019 that the synchronisation between multiple third-party devices can be possible currently: I am using the following softwares: MSI Mystic Light Ver 3.0.0.45 Thermaltake TT RGB Plus Ver 1.2.6 Synapse Ver 3.4.109.10405 All are running on Windows 10 64Bits Ver 1809 and all are the latest versions you can download officially However the synchronisation doesn't work. I'm wondering if they've used specific beta versions to make the demo functional at CES or maybe i'm missing something to make it work?

0
K
5 years ago
A
aboodvic
posted in Razer Support

Razer Raiju Ultimate beta firmware

Dear staff, as per your suggestion, I request to receive a link to the beta firmware potentially solving stick drift and Bluetooth. have slight stick drift on my Ultimate on PS4. and I tried to connect it via Bluetooth but it's not working on either slim ps4 nor normal ps4. Hope next update solve all the issues. thanks

1
S
5 years ago
S
ShaneArcaro
posted in Razer Support

Razer Cynosa Fn Key

Alright so I just bought the Razer Cynosa Chroma and I love it. My only problem with the keyboard so far is that when I press the fn key, only certain keys light up; I know this is supposed to happen, but the entire top row of the keyboard with the exception of the print screen and scroll lock keys light up. What I want is to be able to have the entire top row including the print screen and scroll lock keys light up together as I think it would look much better than having two random keys just blank in the middle of all the others. I tried to see if I could remap the fn key to set up a custom chroma studio but Razer Synapse 3.0 does not allow for remapping of the fn key. My question is, is it possible to change the default chroma settings the fn key has been assigned?

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S
5 years ago
C
CrazyPanas
posted in Razer Support

Deathadder essential not recognized problem

After changing dpi for my games on xbox one there was an windows update and then a razer synapse 3 update. Then while i was playing on xbox it suddenly stopped working and the led went out. It doesn't working only the sensor light is flashing please help I bought it on 28 of December 2018

2
C
5 years ago
A
AttackBaku
posted in Razer Support

Razer Nari Audio Becomes Annoyingly Choppy When Any Game is Launched.

I just picked up a pair of the Razer Nari (Not ultimate) from Fry's Electronics, and I am quite impressed with their sound quality for Spotify, movies, etc. However, I bought these, of course, because I am a pc gamer. I mainly play PlayerUnknown's Battlegrounds, and upon launching the game, the great sound quality of the Razer Nari is immediately reduced to this horrid choppy audio from both outside the game and the in-game audio itself. I have followed all instructions in the Nari's guidebook and attempted many different means of troubleshooting this problem to no avail. And unfortunately, I looked around online some for help and it appears that nobody else has had this problem. I really enjoy this headset outside of gaming, however I bought it with the intention of using it FOR gaming. I would really appreciate some help of any kind. Thank you.

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A
5 years ago
R
rushTealBlueflow647
posted in Razer Support

Kraken 7.1 chroma dualshock 4

hello, the kraken will work on dualshock with an adapter usb-c?

0
R
5 years ago
Avaddov
AvaddovInsider
posted in Razer Support

Razer Cortex "Failed to Start"

So for the past week, ALL of my Razer Central apps have refused to work. They don't start at all. I can't get into the UI or anything. (Cortex says "Razer Cortex failed to start, please try again.) I've been with support trying to fix it for 3 days and nothing. Deleted all files, registries, reinstalled, blah blah blah. The whole shtick. How do I fix this? Do I REALLY need to Reinstall windows for something so trivial?

0
Avaddov
5 years ago
H
HyperZetflixInsider Mini
posted in Razer Support

Replacement Status

Hello Razer. I already sent my hammerheadbt because of defect. Thesupport team contact me that the hammerhead has been arrived. But the last email from the support is 3 January. How to know the status of my replacment

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R
5 years ago
P
pozal26
posted in Razer Support

Spatial Audio

Hallo Hab den razer kraken te und hätte eine frage funktioniert der spatial audio sound auf der ps4?

1
Razer.Caziel
5 years ago
M
Maksifur
posted in Razer Support

Chroma on mamba wireless is off

Why my mamba wireless cant connect to synapse and the chroma is off? I already update software to the latest update

1
Razer.Caziel
5 years ago
A
AshbyHeadHunterInsider
posted in Razer Support

Razer Cortex not tracking FPS for Desinty

Hi All Razer cortex isn't tracking FPS data for Destiny which is launched using the Blizzard launcher. It does know how long I have played it for and last played. Target is set as C:\\Program Files (x86)\\Destiny 2\\Destiny 2 Launcher.exe Start in: C:\\Program Files (x86)\\Destiny 2 Cheers

0
A
5 years ago
X
Xenovir
posted in Razer Support

2016 blackwidow stealth repair costs in ph

hi my keyboard started to get strange, i rarely used my keyboard like less than 10x a month, never abused and handled with great care since i bought it in 2016. while i can still type, some keys started to light up even my lighting settings are set to off. hopefully you can give me the cause why my keyboard started to get strange. and finally if anyone from the philippines tried their keyboard repaired, hopefully any of you can give the estimates of the costs. thanks

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5 years ago
P
PacificBluecampleet072
posted in Razer Support

Razer synapse 2.0 on Macbook pro cannot find my very new Deathadder Elite from package

Hi, I just opened up my Deathadder Elite from package and connected with my mac, it was typically operated. But when I installed razer synapse 2.0 and just logging in. It showed the message "Please connect a razer synapse enabled device". Even though, it was connecting. There is no problem with clicking or scrolling, it works properly. How to fix this. Please help I wanna adjust my DPI

1
Razer.Caziel
5 years ago
E
everbayZaffre449
posted in Razer Support

Razer Phone WIFI Drops

I am having some problems with the WIFI on the original Razer Phone. When connected to WIFI the latency is really high. It also keeps dropping and re-connecting. In some cases I have to put the phone in Airplane Mode and then turn on WIFI only in order to get it to connect to access points. I am having the same issues on a variety of different access points. I have no problem connecting to these access points from other devices. Anyone having similar problems or have any suggestions on how to resolve these connectivity issues? It has been like this since I bought the phone a couple months ago. Any suggestions are appreciated.

3
R
5 years ago
T
TrillBeatz
posted in Razer Support

Razer Pro v2 Kraken Not Working on W10

I just bought this good looking headphones but the sound quality is not good at all. W10 does not recognize them and I just hear in an inferior quality. The mic is not even working. I tried with the single jack and now I connected the dual jack for audio/mic but neither is working. Please I need help asap

0
T
5 years ago
Q
qbapll
posted in Razer Support

RIFT - A trouble

I don't receive Silvers during playing RIFT. Any suggestions?

3
Razer.Caziel
5 years ago
C
citybestFuchsiaPurple205
posted in Razer Support

Razer Raiju Ultimate issues

It's been less than a week since I got hands on my brand new Razer controller for ps4, and the performance is utterly disgusting. First of all, I'm having the same stick drift (right stick) issues everyone seems to be familiar with, no matter wired mode or bluetooth. Other rather annoying issue that makes playing rather unbearable is the touch pad. Whenever I open up the keyboard on ps4 or play a game where touch pad button opens up a map, it all goes nuts. I don't really know how to describe it properly, but it seems like the pointer movement somehow resonates with the RGB-lighting around the touch pad. I literally can't type anything or move around on map, because the pointer is going all around. Was hoping to get a somewhat good-quality controller for a 200€, but after this purchase this might be the last one for Razer from me, and really considering to send it all the way back. Hopefully there's easier solution for these problems, other than sending it all the way back and hopi

1
7
5 years ago
V
vengerSC2
posted in Razer Support

Razer siren voice feedback issues.

I've bogouth an razer siren, about 2 or 3 months and in the third week the voice feedback won't are working anymore, there are any way to solve this ? I work with audio, and these voice feedback are a real important thing.

0
V
5 years ago
M
MagusRazer
posted in Razer Support

Polling rates broken for over a month and still no fix yet, to all developers

I can't believe it. I'm forced to manually switch profiles for the last month and there is no fix for this in the newest update. Maybe the developers don't know about it. So again, for the sixth time. Links to threads I mentioned the problem: /need-help-with-3-3-1012-101219.43428/#post-464844 /synapse-3-update-18-oct-2018-release-announcement.43385/page-2#post-462997 The issue: In version 3.3.1012.101219 you broke the polling rates this way: Whenever I switch a profile, it doesn't update the polling rate and it stays at 1000 Hz even if the new profile has a different rate. If I want to use 125 Hz, I would have to manually switch polling rate to 500 or 1000 and then switch back to 125 Hz. Video with proof: https://streamable.com/a404c The problem is not on my side. It is in your synapse.

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M
5 years ago

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