Razer Support | Razer Insider

Razer Support

-

  • 38,921 Threads
  • 56,465 Replies

38921 Threads

M
Misiuz87
posted in Razer Support

Razer Nari THX sound problem

Hello. When i turn THX some sounds are not played correctly (example: sea in AC Odyssey sounds like some kind of robot thunderstorm). To fix that i need to change EQ setting from one to another. But then everything sounds like from tin can (muffled), even if i go back to eq settings i use earlier. So basically THX spatial sound is not working on my Razer Nari headphones. What a shame. Is there any way to fix that ? Sorry for my english.

0
M
5 years ago
R
rushQUARTZMintGreen242
posted in Razer Support

payment failed!!

its almost a week and the staff who helped me expedited my ticket complaint...and to my dismay customer support just asked me to friggin elaborate on the screen shot of my transaction in it explains everything ie time stamp, price, vendor and last 5 digits of my card...it took 5 days for u guys to ask me that question that will pro long the wait time??!! omfg wth r u doing razer

0
R
5 years ago
S
SIlentDark1211
posted in Razer Support

Blackwidow Elite Chroma Freeze

Sometimes when I use the volume dial at the top of the keyboard, turning it too far results in the current chroma effect freezing and the dial will stop functioning. So far the only thing that seems to fix it is unplugging the keyboard an plugging it back in, then completely restarting Synapse by closing it through Task Manager. Is there any faster way to fix this?

0
S
5 years ago
T
ThrottleAbuse
posted in Razer Support

PUBG not switching to profile

I am not sure what happened but in the last week or so the function where Synapse switches your profile when you open a game stopped working for this game. I believe there was a Synapse update. It looks like the software is looking for a application to run named ExecPubg.exe to switch profiles to my Pubg profile. I noticed that there is no application running by that name when I play Pubg. The only application I see in task manager is named TslGame.exe and is in the same folder. I tried to switch the profile to use that application but it wont take the setting change when I browse for it. Any idea how to fix this.

0
T
5 years ago
R
Rhomulous
posted in Razer Support

Update for Raiju Ultimate??

!!!!! Help !!!!! I don't have stick drift but I do have noticeable lag while using wireless to my PS4. I only have v1.01, I did not update to the v1.02 (beta). I don't know why but a lot of people have been asking for help in this forum but only a select few have been offered support? I'm sorry but I don't understand what the criteria is for being selected for help on the product? Are we supposed to ask for help here or is there a different forum we should complain on? I've noticed a handful of people have shared links to the update v1.03 for the Ultimate but they all appear to be different addresses which is a little odd. Some say they were given a link that helped but wouldn't share it with anyone else. Is the update a tailormade patch or is there something else going on? Please someone help, this is the first 'Pro' controller I've ever bought, the first Razer product and by far the most I've ever spent on a controller.

23
E
5 years ago
C
CarlMisten
posted in Razer Support

My Razer Nari Ultimate Settings!

Hi, these are my settings! First go to the audio icon at the bottom right of your screen, right click on it then select sound, go to playback, select your headphones (Razer Nari Ultimate - Game) select properties, go to advanced, select reset default values (I have channel 2, 16 bits, 48000 Hz (DVD quality) below it says Exclusive mode, they should be decoded, then go to spatial sound, it should be off, press Apply. In razer synapse Mixer - turn THX off. Enhancement Bass boost - You decide, 20 - 50 Voice Clarity - off Sound normalization - off Haptic intensity - You decide 20 - 60 or off. EQ 31Hz - 2 63Hz - 2 125Hz - -2 250Hz - -2 500Hz - -2 1kHz - 2 2kHz - 2 4kHz - 3 8kHz - 3 16kHz - 4

1
LukeSkyballer
5 years ago
S
SeethingFalcon
posted in Razer Support

Razer man o war 7.1 wired all pc audio playing through mic

my headset has started to play all of my pc audio through my microphone, I have tried messing with the sensitivity settings and I have plugged my headset into another computer and it worked, so I am wondering what it could be. it has previously worked before. I have also checked the cord and replugged it in and also reinstalled synapse. none of this has worked. please help :slightly_sad:. my pc is the razer blade. when i turn up my sensitivity a bit he can hear himself. i had a higher sensitivity than this before and it had worked fine. if i keep my sensitivity low i have to shout for them to hear me

1
R
5 years ago
T
TrueAussieNinja
posted in Razer Support

Razer Kraken TE - Game not working!!!!

I have set in the sounds menu for [razer kraken te - game] to be my default device and [razer kraken te - chat] to be my default communication device, but nowIi can only hear sound out of the chat option? The mic on my headset is also really low even though i have all the settings turned to max. Please help i can only hear things from discord and nothing else.

1
R
5 years ago
F
Fakhoury
posted in Razer Support

Changing the lighting effects of my Blackwidow Ultimate

Hello, Can someone please tell me how to change the lighting effects on my blackwidow ultimate keyboard to static? I have installed Razer Synapse and register my device, but whenever I try clicking on "chroma studio", it shows me the following error message: "No Network connectivity detected" Thank you, Nour

1
R
5 years ago
R
Ruvaakreyth
posted in Razer Support

Not recieving support ticket responses

Recently I put in a support ticket regarding one of the products I bought, however, after a few days I did not receive a reply, only an email reminder that I did not reply to the answer. The same thing happened after I sent them an email saying that I didn't receive their email. I checked my spam folders but there was nothing there either. Has anyone else had this problem, is there a problem on my side, are you supposed to receive answers by email in the first place? Because I receive the notification that the ticket was accepted and that I haven't replied to the answer, however, I can't find the answer itself.

1
R
5 years ago
H
HyperZetflixInsider Mini
posted in Razer Support

Replacement Status

Hello Razer. I already sent my hammerheadbt because of defect. Thesupport team contact me that the hammerhead has been arrived. But the last email from the support is 3 January. How to know the status of my replacment

1
R
5 years ago
M
MeowmeowK
posted in Razer Support

Razer Chroma CMD Key Stopped Responding

I've been using the keyboard for around 2 years now on mac, maybe 3, I don't remember and recently I started having issues where after a restart the cmd key would not work. I've checked and it isn't a key-press issue since the key stroke registers. Sometimes it would work again after disconnecting and reconnecting the keyboard, others not. I'm not sure how to handle this one. Anyone had this issue before? EDIT: Removing Razer Synapse, deleting the files and reinstalling seems to have solved it for now. But I'll see how it runs after a few restarts since the keys would randomly start working after a restart. Will update... And after disconnecting the keyboard it's back to not working. :|

1
R
5 years ago
S
Sektorr
posted in Razer Support

Switch chatter

Hello,i'm new here.I'm here for ask a little help if u can.Last year in December i bought the Blackwidow Chroma TE v2(green switches) keyboard,after 3 weeks of normal use the nr "1"key started to chatter randomly.The keyboard is very clean,no dust or other pieces of food(chips,snacks,etc).I've tried to blow the switch with compresed air and nothing,i've uninstalled Synapse 3 the issue still here,trying different usb ports,plugged in another pc,laptop the problem persist.I've tried to install Synapse 2 and uninstall it too,cleaning registry directory,i reinstalled the OS(win 10 x64 Pro).I also try to reduce delay in Keyboard Settings what i founded in Windows.Nothing helped me.The weird thing is that is not happening always,only randomly and sometimes it works just fine all day long or 3 days.Did someone has this kind of issue in the past?I would really apreciate a little help.ThankYou.

1
R
5 years ago
R
RocketSauce28
posted in Razer Support

Synapse 3 keeps disconnecting from my Hue Bridge

I recently purchased a hue bridge and 3 hue compatible lights so that I could sync them with my Razer products with the intent of using the dynamic in game lighting (the thing that changes your peripherals to match something happening in game). So initially, it was working. No issue. Then after about a week it stopped. I'll start up a game and it will say that the bridge is connected, but shortly after the game is started up it disconnects. Having it connected normally out of a game works fine. It is only whenever I start up a game that it will disconnect shortly after. Any help would be appreciated. Thanks!

1
R
5 years ago
P
Puff_NaV
posted in Razer Support

Lost piece from Razer Electra V2

Hi as of reading the title I don't think I'll get as much help, but its worth a shot! So I have lost the mic Piece for this product "Razer Electra V2" and I'd like to ask if I could use my warranty to get the piece back. If I cannot get this piece through a warranty Id like to purchase this piece. I have Been searching and searching for this certain mic piece but cannot find one for this specific Headset. And I thought maybe if I ask here id get some sort of help or no help at all.... Which is fine, its just I don't wanna go through buying an entirely new headset just for a lost mic piece. I've looked everywhere and it just seems like it got up and left my house I turned my room and any possible place of where I used or placed it upside down. If you cannot help in any sort of way let me know and its fine I'll just use it without the mic, it's just that communication is very important for competitive gaming. thank you for reading.

1
Jenjar
Vanguard
5 years ago
R
radioPaleSilverworld861
posted in Razer Support

Razer Synapse does't recognize my products

Dear Community, I own a Kraken Chroma (for about 3 years by now), an Abyssus Essential as well as an Ornata Chroma (bought yesterday). Kraken Chroma works perfectly fine with Synapse 2 - Abyssus and Ornata are not being recognised. Neither in Synapse 2 or 3. I already tried re-installing, re-connecting as well as several other things. It's simply not f****** working. If there's no fix, I'll definetely return both products, since I am not able to use them properly. Please help.

4
R
5 years ago
R
Rooney2002
posted in Razer Support

Razer synapse 2.0 and Razer Anansi

Keyboard registered on my profile, synapse 2.0 reinstalled after disabling anti virus, all deleted and installed again. Doesn't worked... Help synapse can't detect anything

0
R
5 years ago
P
PeachYellowboxsmart621
posted in Razer Support

Switching Mice Requiring Restart

High end MSI mobile workstation running Windows 10 pro latest version of Synapse 3 Naga Chroma and DeathAdder Elite I use a DeathAdder at the office for CAD work and I use a Naga at home for some more CAD work and light gaming. The laptop gets shut down completely when it goes into my backpack for transfer from work to home. When the laptop starts back up, provided it was previously used with a different mouse, I get a windows notification stating that the PC needs to be restarted in order to finish setting up the mouse (which it calls by name). The issue only happens when the mouse that gets used is not the mouse that was previously used, for instance, on weekends when the laptop is used at home multiple days in a row, everything stays working fine, but Monday morning when I get to the office, I need to fire up the laptop, get the message to restart so that the DeathAdder can finish setting up, then restart the laptop if I want the side buttons to be mapped (the lighting profile work

0
P
5 years ago
N
nightfever77
posted in Razer Support

Cynosa Chroma on USB hub

I own a Cynosa Chroma. Whenever connecting it to a USB hub, the connection drops for a second every couple of minutes. During the drop the back light changes from my defined Wave to a single color and back. Sometimes there is wrong key signals after the drop, eg. I press ALT and the PC recognizes K. I tried USB hubs of two manufacturers, one with additional power supply, both with the same result. Does anyone uses a Cynosa Chroma on an USB hub without issues? What USB hub can be recommended? What minimum power delivery is needed for the keyboard?

0
N
5 years ago
H
Hellfire955
posted in Razer Support

You have entered an invalid promo code?

What's the proper format for putting promo codes in? I tried with and without the dashes.

1
Saiyan-Rox
Vanguard
5 years ago
O
ocp15k
posted in Razer Support

Synapse Chroma Not Working With Overwatch

Overwatch not appearing in synapse chroma apps anymore. I've tried reinstalling overwatch, battle.net, Synapse, and uninstalling other branded peripherals. Synapse sees the game in 'linked games' but doesn't see it in 'Chroma apps' Picks up Diablo 3 instantly and works fine. Devices: Goliathus chroma extended, Ducky Shine 7. Above devices work with Diablo 3 but not Overwatch.

0
O
5 years ago
X
XavPro_QC
posted in Razer Support

Light bug?

So i recently bought the huntsman elite and the mouse pad firefly soft edition and i set up how i want it the both in wave so everything work i saved it! When i restart the computer, or is lock the lighting come back to the orignial light patern than when it un'ock wave come back at first buggy on the keyboard and ok for the mousepad.. afyer 30sec the light are good for the both no bug. But when im playing i see the keyboard wave realy buggy on sometime and the mouspad a little bit but not to much... so someone can help me?

0
X
5 years ago
D
dadnjin
posted in Razer Support

Can't charge my razer blade 2014

While the power adapter is not connected with the laptop, the light on it is lit. When I connect it to the laptop, however, the light went off and the laptop is not charging. Does anyone know what's wrong with it and how can I fix it? ↑This is when I connect it to my laptop ↑This is when it is not connected to the laptop

0
D
5 years ago
P
pixelcord
posted in Razer Support

Problems with remmaping keys on Blackwidow Elite with synapse

I have a blackwidow elite and want to disable my caps lock and remap some keys to macros. My software is up to date, and whenever I disable a key or change it to a macro on synapse, I press the green save button but it still acts the same as regular. Please help me fix this problem. Just to keep in mind the software says that the key was remapped but it just doesn't do anything on the physical keyboard. It was working fine to remap keys until today. I have tried several restarts, and my lighting profiles work just fine too. Thanks.

0
P
5 years ago
S
soloNavystory862
posted in Razer Support

razer raiju ultimate beta V1.03

i heard there was new software to fix the input lag and stickdrift can some one send a link?

0
S
5 years ago

Badges

View More
CookiesCookie settings