Razer Support | Razer Insider

Razer Support

-

  • 38,932 Threads
  • 56,477 Replies

38932 Threads

toolsIrresistibletech993
toolsIrresistibletech993Insider Mini
posted in Razer Support

Change of phone

Hello can I request to change my phone number since I no longer have access to it. Thank you! 

0
toolsIrresistibletech993
20 days ago
T0NY559
T0NY559Insider Mini
asked in Razer Support

THX Audio

I reset my pc on accident and i am trying to get my thx audio back that i bought since i rest the pc it does not show up, How do I get it back?

0
T0NY559
20 days ago
B
byteLiverDogsJET143Insider Mini
asked in Razer Support

Change switches huntsman v2 optical

Hey I bought my keyboard Huntsman v2 Optical two years ago, is it possible to change my switches from Purple to Red?Can I send it to Razer to do it?Furthermore, there is a delay in the space click switch, so will sending my keyboard for warranty can help me with this issue as well ?

0
B
20 days ago
WoodBrownthinkpulse481
WoodBrownthinkpulse481Insider Mini
asked in Razer Support

hammerhead true wireless

I'm hoping to find some kind of solution. I bought a brand new pair just yesterday, still packaged in cellophane. gave it a couple hours to charge up. it pairs on normally through Bluetooth but the actual razer app refuses to find it at all, no matter how many times I have tried nothing. there is also the issue that the right bud seems to just not work at all, no life in the right at all, also concerned that I can watch the battery life on the Bluetooth app tick down from 70 (as high as it goes) to 30% within 5 minutes. worst of all checking the warranty on the site shows its out of warranty, even though I bought this yesterday, does this mean I cant ‘officially’ get anything done? if there is any help or suggestions it would be very much appreciated.

0
WoodBrownthinkpulse481
20 days ago
webeasyGamboge625
webeasyGamboge625Insider Mini
posted in Razer Support

Please Remove My Authenticator Verification from My Account

I have accidently deleted my authenticator app and I have reloded my account but I can’t make any payment beacause of 2 step verification. I have sent an e-mail to Razer Support Team but they don’t giving reply . Please help me.

0
webeasyGamboge625
20 days ago
greatdataLemonChiffon344
greatdataLemonChiffon344Insider Mini
asked in Razer Support

i would like to parter with razer

how to use souound sound 

0
greatdataLemonChiffon344
20 days ago
A_Tin_Of_Bilbo
A_Tin_Of_BilboInsider Mini
asked in Razer Support

Axon error code

Been seeing this when I shut down the computer? Any suggestions please?  

0
A_Tin_Of_Bilbo
20 days ago
Bmw_Tom
Bmw_TomInsider Mini
posted in Razer Support

Razer DeathAdder V2 doesn’t turn off after shutting down PC

My mouse DeathAdder V2 does not turn off after shutting down my PC it just keeps lights on even through the Razer Synapse setting *switch off lighting - when display is turned off*

0
Bmw_Tom
19 days ago
R
RictalTripodInsider Mini
asked in Razer Support

Server access unavailable

Has anyone found a workaround for the ‘Server access unavailable’ install issue?I’ve tried everything I can find online and nothing is working.

0
R
19 days ago
mikedvenum
mikedvenumInsider Mini
asked in Razer Support

Razer Blade 16 Fan set to Turbo

I have the Razer Blade 16 (64 gb Ram 4TB ssd). I’ve attached the Black Widow V4 Pro, Mouse Dock Pro, Basilisk v3 Pro, Seiren v3 Chroma and Kiyo pro Ultra all through the Thunder bolt 4 Dock Chroma. I’ve also got one monitor attached to the laptop via HDMI and another on attache via the Thunderbolt dock. My question is that my fan seems to have been set to Turbo (as opposed to balanced). Is it because I’ve got so much running through it and is it okay to run the fan on turbo? Would it be a bad idea to switch it to balanced so that the fans are quieter?

0
mikedvenum
19 days ago
heavenbuzzCeil106
heavenbuzzCeil106Insider Mini
asked in Razer Support

Missing items from my order

Hello team,I recently purchased the Razer Iskur - Dark Gray Fabric chair from the Razer Store. Along with this purchase, I was supposed to receive a gadget pack as a gift. However, upon receiving my shipment, I found that only the gadget pack was included.Although the shipping paperwork indicates both the chair and the gadget pack, the chair is missing from my order.Could you please assist me in checking with Razer Support to locate the whereabouts of my chair?My order was placed on April 24, 2024, and the order number is RZGBKL1000001593259.Thank you for your prompt attention to this matter.Best regards,

0
heavenbuzzCeil106
19 days ago
C
CoffeeQueen84Insider Mini
asked in Razer Support

I have not received my Razer Barracuda Pro headphones

I had redeemed these headphones, the Razer Barracuda Pro, via Google Play Store with the perk points. Redeemed them on April 5th, three weeks ago. I have contacted Google about this and they told me to contact Razer support and have not heard back from them.  Has anyone had this issue?

0
C
19 days ago
D
DabineInsider Mini
asked in Razer Support

Who do I contact to find out my two step authentication

I have not used Razer in a long time, and do not remember setting up a two-step authenticator. Hence, I am wondering how I access it in order to make a purchase.

0
D
19 days ago
DrAsem
DrAsemInsider Mini
asked in Razer Support

Razer blackshark V2 pro not powering on

hello…I’ve had my blackshark v2 pro for 2 years now, yesterday it stopped powering on (it does power on when it’s plugged on with the cable but still no audio) i tried using other headsets on my computer and it worked fine. but my razer won’t! it doesn’t show on the razer synapse app as well.when it’s plugged to the cable the light turns greendoesn’t turn on without a cable.tried uninstalling the drivers and restarting the PC and nothing happened.

0
DrAsem
19 days ago
Keithustus
KeithustusInsider Mini
asked in Razer Support

Kraken v3 volume knob and mute switch stopped working

Kraken v3 has been great until a week or two ago. Maybe there was a Synapse update? Now my mute switch and volume knob do nothing. Windows 10. Everything is up to date.

0
Keithustus
19 days ago
T
TailasInsider Mini
asked in Razer Support

Deathstalker v2 Pro battery issues when plugged in to PC with USB cable

My deathstalker is plugged in straight to my PC with the USB cable (Not using wirelessly), but it is still losing charge when I use it. How can it lose charge when it is plugged in? I am not using it wirelessly and have never used it wirelessly. I updated the firmware and it is still losing charge while plugged in.

0
T
19 days ago
G
gajetinoInsider Mini
asked in Razer Support

game profiles are not switching automatically on Synapse

hello razer synapse 3.9  game profile dont change it dosnt work on any of my games itch i have and my profile linked games dont work 

0
G
19 days ago
H
hnizatdotaInsider Mini
asked in Razer Support

My Razer Was Succesful redeemed but Not succesful in game gem

Hi.. I reload this pin to the papaya platform game Blackshot. The Pin was successful redeemed but my GEMS in the game not increase can u check On this.

0
H
19 days ago
H0AXEN
H0AXENInsider Mini
asked in Razer Support

razer headset dont register

I bought a new Razer headset. When I wanted to activate the product , I saw that this product had been registered before. Can you send me a new code? There was no code in the box. Headset Razer Blackshark V2x I bought the headset on the 24th of April

0
H0AXEN
19 days ago
8
8876542Insider Mini
asked in Razer Support

مشكله غلق الفئات شدات ببجي

عندما اريد ان اقوم بشراء شدات ببجي يضهر لي انتهت الكميه ، متى تقوم رايزر جولد بتوفيرها؟؟

0
8
19 days ago
bizRoseshare821
bizRoseshare821Insider Mini
asked in Razer Support

BlackShark V2 X

I have a xbox series X, I checked that my mic is not muted, but it is not working, it only works if I yell to the mic. I checked everything and all settings all good but the mic is still not working 

0
bizRoseshare821
19 days ago
D
dwebb726Insider Mini
asked in Razer Support

Wi-Fi Challenges

Hi, all -- all of a sudden, I’m having Wi-Fi issues with my RZ09-03286E22. I’m seeing either Code 10 or Code 43 in Device Manager. I’ve tried updating drivers to no avail. I’ve also tried this solution on Reddit, but I can’t get it to work (the Power Management tab doesn’t show up). All my other Googling hasn’t gotten me anywhere. Has anyone else faced this problem? I would greatly appreciate any guidance!!  

0
D
19 days ago
T
thrasher420Insider Mini
asked in Razer Support

razer wolverine v2 replacment controller

I spilt soda on it, between the middle button and the analog sticks, any help on how I can get a new controller or how to take it apart

0
T
18 days ago
S
ShocksolInsider Mini
asked in Razer Support

Razer Mamba Wireless Scroll Wheel problems

The scroll wheel has decided to go up and down while scrolling even though I am not scrolling that direction as though it was jumping. Any way to fix this? I have tried spraying compressed air into the scroll wheel and it didn not help.

0
S
18 days ago
D
Don7395Insider Mini
asked in Razer Support

Problems with Razer PBT Keycap Upgrade Set - Classic Black

Hi I just boughtRazer PBT Keycap Upgrade Set - Classic Black to replace the keys on my Black Widow Chroma and they are not made correctly. These replacement keys only let about half or less of the light through them as the ones that came with the keyboard. Would not recommend anyone buying these. And when I tried to return they only what to give my back $15 for an order that was 29.99 plus shipping for a total of almost $42 Not very fair as these are not made right. Also the symbols on the old keys can been seen in the daytime with the lighting turned off but not the new ones. Very poor product. Razer should be ashamed to release something like this. Will never buy anything from the razer store again. Their return policy is lousy. 

0
D
18 days ago

Badges

View More
CookiesCookie settings