Razer Support | Razer Insider

Razer Support

-

  • 38,913 Threads
  • 56,457 Replies

38913 Threads

K
kodiiak45Insider Mini
asked in Razer Support

razer naga pro side button issue

if i click my side button 5 times in a row my lighting shuts off and none of my 12 buttons work anymore

0
K
21 days ago
insiderRosePinkbuzz688
insiderRosePinkbuzz688Insider Mini
asked in Razer Support

razer viper ultimate charging so slow

my mouse just started to charge slowly after a good couple of months randomly its charging really slow 

0
insiderRosePinkbuzz688
21 days ago
R
RedPanda503Insider Mini
asked in Razer Support

razer blade 17 uhd 144hz 3070ti g sync

So when I look up my model, it says it has g sync, but ive updated everything that can be updated, ive gotten synapse, ive done all the things, and there is no g sync option to be found? So im wondering, is there only a g sync option once i use an external monitor, or am i missing something? kind of defeats the purpose of such a high refresh rate and such a nice display if my screen is gonna tare cause no sync? if i knew i was going to have use an external monitor for g sync i would have just got a desktop.

0
R
20 days ago
T
TomuserInsider Mini
asked in Razer Support

Razer Nari Ultimate Usb Dongle replacememt

So as I Saw many people have the problem with the dongle. I am no acception i bought these of a friend and he lost the dongle, so I wonder if this can be replaced my Razer or do I need to buy one off brand? (Btw if Razer replaced it does it cost, when yes how much?)

0
T
20 days ago
M
MorsunInsider Mini
asked in Razer Support

Double Pressing keys on Blackwidow V4 Pro

The last couple weeks, I have started having a double pressing issue with my 1 key where about every four or five presses, it will double type the character. Just while writing this, the E key did a double type as well. I’ve tried reinstalling Synapse and have used both Synapse 3 and the new Beta, but it doesn’t correct the issue. Nor does reinstalling the Firmware. I’ve connected to other computers without Synapse and it still does it, which makes me think it’s a physical defect on the keyboard. I don’t know if it matters, but I have the RAZER Orange Switches. I’ve seen posts about the V3 doing this, with many being Yellow Switches but is anyone else having this issue on the V4 keyboard? Is there a particular manufacturing origin for the V4 that double presses are more common on (I know other products that were sourced from both China and Taiwan have different quality levels depending on the origin)? I’ll likely just need to open an RMA ticket (the keyboard is 6 months old and under w

0
M
20 days ago
HonoluluBlueeggever389
HonoluluBlueeggever389Insider Mini
asked in Razer Support

Facebook Video Download Online

In the digital era, social media platforms have transformed into vast repositories of content, catering to diverse interests and preferences. Facebook, one of the pioneers of this digital revolution, has continuously evolved its features to engage its massive user base. Among its many offerings, Facebook Watch stands out as a hub for videos, ranging from user-generated content to professionally produced series. However, despite its popularity, one persistent limitation has been the inability to download videos from Facebook Watch for offline viewing. This obstacle has led to the emergence of Facebook Watch Downloader, unlocking new possibilities for users and content creators alike.Understanding Facebook WatchLaunched in 2017, Facebook Watch was introduced as a platform for discovering and enjoying videos on Facebook. It features a wide array of content, including original series, live events, sports highlights, and user-generated videos. With its personalized recommendations and socia

0
HonoluluBlueeggever389
20 days ago
LordiQ17
LordiQ17Insider Mini
asked in Razer Support

The wallet is down

 

0
LordiQ17
20 days ago
Q
QuickSilverdailytoday491Insider Mini
asked in Razer Support

Is there any way to get my Razor keyboard to work on my Mac?

Hello folks - I have an ‘old’ Razor Blackwidow Chroma V2 keyboard which I bought for writing, not gaming, on an older Mac computer. I now want it to work on my ‘new’ MacBook Pro M1 running OSX Sonoma 14.4.1.Of course, Razor don’t support this keyboard on this version of Max OS, although it does type, but keeps fading in and out with a green backlight, most annoying… I tried loading the V2 software, but it doesn’t work, no surprise. My question is: is there any way to simply change the default fading in and out so that I can at least use the keyboard? A constant green backlight, would be perfect; is there a work-around to enable this?Thanks in advance.

0
Q
20 days ago
I
IBWMDInsider Mini
asked in Razer Support

Blade 17 screen has stopped working keyboard lights are on, and it won't connect to a seperate screen.

Blade 17 screen has stopped working keyboard lights are on, and it won't connect to a seperate screen.All guidance says I need to connect it to an external screen but whenever I try it won't connect. I tried with a different computer and it connected fine.

0
I
20 days ago
A
Adeline6790Insider Mini
posted in Razer Support

missing three digits

I got a razer gold gift card but 3 digits were missing how do I fix this? I got the receipt and card

0
A
20 days ago
rushFandangoPinkbox505
rushFandangoPinkbox505Insider Mini
asked in Razer Support

Mouse battery really poor after only 2 years

Hi there Razer fans, I bought myself a Razer mouse (Viper ultimate wireless) about 2 years ago and haven’t used it much since but having recently decided to clean up my gaming setup and use my fancy mouse, I am noticing that the battery is AWFUL at holding a charge. It seems to act like it is charging quite fast when via wire but will go from 70% to 20% in a couple of hours. I know I am out of warranty but this sounds not normal? I would expect it to last longer given all the reviews say it is amazing. So far I have dimmed the LEDs to 20% and changed the Hz to 500/sec. Is there anything else I can do / thing people suggest? Is there any way to pay to get it repaired? It cost over £130 but would pay more if I could go a few days without charging. Thanks all - appreciate the advice. Barney.

0
rushFandangoPinkbox505
20 days ago
coolSilverSandtech567
coolSilverSandtech567Insider Mini
asked in Razer Support

i need help with my siren mini

so i was talking with my friends on discord, when all of a sudden my microphone light turned off and it wasnt being recognized by the pc. When i try to plug the cable out and plug it in again, the light glows for about 2 seconds and turns off again. I tried alot of fixes that i saw via youtube but none worked, the microphone worked perfectly and it is in decent conditon (the bottom stand has a crack), the cable is in very good condition and the box aswell. Please help me fix my microphone.

0
coolSilverSandtech567
20 days ago
DesireJADEtechno704
DesireJADEtechno704Insider Mini
asked in Razer Support

why ny razer seiren bt still have noise?

I am set it in Ai mic high,but why it still have noise? I am use iPhone 15pro max.

0
DesireJADEtechno704
20 days ago
M
MikeLangloisInsider Mini
asked in Razer Support

Sonic The Hedgehog Xbox Controller Charging

Hi there, I have the Sonic The Hedgehog XBox controller and charging dock, and it seems like the controller doesn’t charge its battery pack (the one thats made to connect to the charging dock) when plugged in to the console by the USB-C port on the controller? Is the only way to charge the battery pack that comes with the controller by using the charging dock that comes with it, or should it be possible to charge it through the USB-C on the controller itself? Many thanks

0
M
20 days ago
N
nightmareQInsider Mini
asked in Razer Support

My Blackshark Pro V2 sometimes turn very loud!?

So when I’m hearing music and I open a game, sometimes the audio volume sets automatically very loud. I didn’t use to have this problem..Sometimes when I’m with friends in discord while listen to music and playing a game they can’t hear me and the sound just goes from quiet to very very loudMaybe you aren’t supposed to use your headphones while charging? I don’t really know why this happens..Or is it maybe because my headphones are broken? Any help would be nice!!

0
N
20 days ago
heatfastSlimyGreen398
heatfastSlimyGreen398Insider Mini
asked in Razer Support

Nari Ultimte not charging

It will not turn on it still works with the cable plugged into my controller 

0
heatfastSlimyGreen398
20 days ago
easysecretWeldonBlue296
easysecretWeldonBlue296Insider Mini
asked in Razer Support

Razer deathadder v3 wired randomly stutters/freezes for a few seconds

Hello,I recently bought a Razer deathadder v3 wired 3-4 months ago it worked fine prior to this happening but as of today when ever i use the mouse in windows or play games in fortnite it doesn’t let me move the mouse  and stops moving for a few seconds and then fixes automatically,Thanks.

0
easysecretWeldonBlue296
20 days ago
K
KlugE81Insider Mini
asked in Razer Support

Terrible - Razer Basilick V3 switching randomly with wheel

 You guys have any fix to this issue ? I've only had if for like 3 months , and when I’m playing any games , it will randomly use the wheel . This happen when i move the mouse mostly of time. As on example when I play RTS game, it will randomly zoom in but i never touched the wheel . When I play FPS game it will randomly switch from primary gun to pistol or grenade. Its’ awful .experience The mouse is brand new and I couldn’t find any fix for this.  My experience with this mouse is terrible. My mouse is brand new and I used logitech before and didn't have this issue.

0
K
20 days ago
Tonyommx
TonyommxInsider Mini
asked in Razer Support

Blade 16 2023 Thunderbolt Port

Hello again Razer support team, I'd like to start by mentioning that I am a frequent customer of your products. This is my fourth Razer Blade Notebook, and I also own Razer keyboards, chairs, mice, and various peripherals. I studied Systems Engineering and Computers, so I'm knowledgeable about the subject matter. My computer was purchased just over a couple of months ago from Amazon, and everything was working perfectly. However, a few days ago, the Thunderbolt port on the right side of the notebook stopped functioning. It doesn't recognize any devices, such as USB thumb drives, hard drives, or even my external monitor. There are no hardware faults indicated in the device manager. I have already restored the system to its factory image, but the issue persists. I suspect the problem lies at the hardware level. Can I bring it to the Razer Store in San Francisco for assistance? It's a $4000 machine, and it's inconceivable for it to fail within a couple of months. Additionally, the noteboo

0
Tonyommx
20 days ago
F
firstCORALBottleGreen540Insider Mini
posted in Razer Support

Issue with Razer Mouse Adapter

Dear Razer Support Team,Hello! I am a big and loyal fan of Razer. Nearly all of my computer peripherals are from Razer, from keyboards to headsets. I've collected almost every quartz product. I own a couple different mouse models. Razer Viper Ultimate is my favourite. In fact, I not only purchased this model 3 times, but also chose it as gifts to my friends.Unfortunately, the adapter of my mouse that I bought last year in Razer Amazon has malfunctioned. It has a connecting issue. This adapter is not just a simple device and it means a lot to me. As its color perfectly fits all my personal preferences.Therefore, I am earnestly seeking your assistance to resolve this issue. I specifically wish to obtain an original colored replacement to match my existing set. I understand that products may wear out over time, but I truly hope to continue using this beloved mouse. Please guide me on how I can obtain repair or replacement services.Thank you for your time and assistance. Razer's exceptiona

0
F
19 days ago
T
trabakaInsider Mini
posted in Razer Support

DisplayPort Cable. Razer Raptor 165Hz

Hi there, The original cable that I’m currently using since a few years feels sensitive and whenever I touch it my monitor is going off. I think I will need to replace it. Where I can buy a new one? Is there any chance for me to buy an extra DisplayPort Cable to my Raptor monitor? Best,P.

0
T
19 days ago
toolsIrresistibletech993
toolsIrresistibletech993Insider Mini
posted in Razer Support

Change of phone

Hello can I request to change my phone number since I no longer have access to it. Thank you! 

0
toolsIrresistibletech993
19 days ago
T0NY559
T0NY559Insider Mini
asked in Razer Support

THX Audio

I reset my pc on accident and i am trying to get my thx audio back that i bought since i rest the pc it does not show up, How do I get it back?

0
T0NY559
19 days ago
B
byteLiverDogsJET143Insider Mini
asked in Razer Support

Change switches huntsman v2 optical

Hey I bought my keyboard Huntsman v2 Optical two years ago, is it possible to change my switches from Purple to Red?Can I send it to Razer to do it?Furthermore, there is a delay in the space click switch, so will sending my keyboard for warranty can help me with this issue as well ?

0
B
19 days ago
WoodBrownthinkpulse481
WoodBrownthinkpulse481Insider Mini
asked in Razer Support

hammerhead true wireless

I'm hoping to find some kind of solution. I bought a brand new pair just yesterday, still packaged in cellophane. gave it a couple hours to charge up. it pairs on normally through Bluetooth but the actual razer app refuses to find it at all, no matter how many times I have tried nothing. there is also the issue that the right bud seems to just not work at all, no life in the right at all, also concerned that I can watch the battery life on the Bluetooth app tick down from 70 (as high as it goes) to 30% within 5 minutes. worst of all checking the warranty on the site shows its out of warranty, even though I bought this yesterday, does this mean I cant ‘officially’ get anything done? if there is any help or suggestions it would be very much appreciated.

0
WoodBrownthinkpulse481
19 days ago

Badges

View More
CookiesCookie settings