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Razer Support

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  • 38,916 Threads
  • 56,459 Replies

38916 Threads

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NateNora123
posted in Razer Support

Razer Kraken X License Code

Hi, I just purchased a Razer Kraken X and found the License Code and needed to scratch it in order for the code to reveal itself but as I was scratching, bits of the code also got scratched off and now I cannot read the code properly. Is there any way I can request for a new license code?

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Razer.Speedcr0ss
2 years ago
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Mojaviy08
posted in Razer Support

Keyboards wont work at the same time

So I have a huntsman and a tartarus v2, when I try to play a game only one of them will work, from what i can tell the one that works is which ever one is used first, the same thing will happen with my naga trinity mouse (less worried about ). Ive tried updating synapses also tried closing it and nothing has helped. They are plugged into PCI usb 3.0 instead of being plugged directly into the io of the motherboard. Also just found out as I was typing this the tartarus is not working right now either. Thanks in advance Javi

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K
2 years ago
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brandonxmendez3000
posted in Razer Support

Razer kraken are trash

I got some headphones and the cable start peeling eventual broke,how the warranty dont cover for this ?

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B
2 years ago
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Edplyz
posted in Razer Support

BlackShark V2

Black shark been like this for days help pls

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E
2 years ago
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WKENOBII
posted in Razer Support

Paraquedas do call of duty mobile

Quanto tempo para liberar?..pensei que fosse logo que fizesse a recarga...

1
Razer.Speedcr0ss
2 years ago
bizNadeshikoPinkCORAL117
bizNadeshikoPinkCORAL117Insider Mini
posted in Razer Support

RAZER ID (constant request for login data)

The windows app is now constantly asking for login! after entering the whole thing repeats itself and i can't access the apps. I'm already considering throwing down the software and changing the hardware!

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bizNadeshikoPinkCORAL117
2 years ago
samuel2050
samuel2050Insider
posted in Razer Support

Was it just happened only to me?

I got 402 and 404 error for 10 minutes when I tried to access here.

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samuel2050
2 years ago
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Spurgetron
posted in Razer Support

Naga Pro transceiver firmware corrupted

I recently updated the firmware on my Naga Pro wireless dongle/mouse via this process. The mouse is fine in both wired and bluetooth mode, however when I plug the 2.4 ghz transceiver into my computer, it causes windows to seize up, and the cursor erratically teleports around the the screen while moving it. I would like to flash the firmware on my transceiver back to factory defaults and perform the update again - is that possible?

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Razer.Speedcr0ss
2 years ago
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PiggyPinkGARNEThead136
posted in Razer Support

Crotex gamesde oyun oynuyorum silver vermiyor

merhaba cortex gamesde oyun oynayarak silver renkli çocukta mafia patron oyununu indirdim anca oyun oynuyorum villa flnda yükseltiyorum ama cortex gamesde baktığımda tamamlanmadı gözüküyor nedeni nedir?

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Razer.Zionzedd
2 years ago
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breemzoner
posted in Razer Support

Can you manually lower the hypersense haptic feedback?

As the title mentions for the kraken v3 - I like to play on highest settings but it's too strong and hurts my ears. If you cannot manually change it - I would highly suggest to implement this feature without the simple low med and high

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Razer.Speedcr0ss
2 years ago
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Madeyes124
posted in Razer Support

Razer Wolverine Tournament "B" not working

I've had my controller for about a year and a half and my "B" button is working about 50% of the time. (sometimes it works perfectly for a few minutes, sometimes it barely works) This absolutely sucks as I play Rocket League all the time and that game is impossible without boost. I was wondering if there are any ways to fix the controller or do I need to buy a new one? Its not just rocket league that "B" doesnt work either, so I doubt its software related unfortunately. I really love this controller, but I have also put about 1000 hours on it, using "B" the most probably. What was weird is it stopped working for a few days, and then it started working fine again for about two weeks and then it started failing again. I should also add that the button feels and sounds completely fine. If anyone has a solution that would be great! If not, I'll probably just need to order a new one. Thanks in advance.

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M
2 years ago
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darcadia
posted in Razer Support

Razer Blade 17 modem issue

I just added an SSD to the open slot on my razer blaze 17 2022 model. There were two wires around the slot that I accidentally pulled out and now the modem wont work, so I'm assuming those wires have something to do with the modems operation. Does anyone have a photo of where to connect the wires, or where they need to go? Thank you

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Razer.Speedcr0ss
2 years ago
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MaxwellSmart086
posted in Razer Support

New Mouse and Key Board Reg. Not working

Hello everyone, I hope someone can help me to register my mouse and key board. I followed all the guides for my mouse and key board and they will not register. I have a Naga Trinity mouse and Cynosa V2 key board.The Serial number on both is what the problem is. Thanks for your help.

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M
2 years ago
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silbergleid
posted in Razer Support

Kiyo Lens "Seeing" Kiyo's Light

This is an out of the box new Kiyo issue, but we've had the Kiyo for a few months (it's our 10th) and we're out of the Amazon return window. When I turn the light on, the camera picks up the light on the right hand side. It shows as a blue circle as though the lens was picking up the light ring. Lower the intensity, the issue becomes less noticeable. Nothing seems loose, but it's like the lens was mounted too far out. See the right hand side of picture, showing on black. The monitor screen is reflective, but the back of the mousepad is not. Updating firmware did not solve the issue.

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S
2 years ago
S
Sarimae
posted in Razer Support

Do not have my activation code for my Razer Nari

[OBSOLETE ]Obsolete because i found the key. Greetings Kay

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S
2 years ago
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xMuhammedV
posted in Razer Support

7.1 Surround Sound

my 7.1 Surround Sound activation code is damaged by accident when I want to scrape the code that on the paper, after that i cant see the code to type it on app

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Razer.Speedcr0ss
2 years ago
R
RedCORALauto693
posted in Razer Support

Razer Blade RZ09-0421PEC3

Heyo everyone, I'm a proud user of the Razer Blade 15 but I have a bit of a problem with temperatures on it - Basically when I play League of Legends on high (just high) the laptop itself feels like it could fry an egg.. I tried looking in Razer synapses or cortex to see if I can modify the speed of fans but there's nothing in regards to it, I'm kinda afraid my laptop is like melting.. it's not slowing down, the FPS don't drop.. but I was never used to that kind of heat if I'm to be honest :/

1
Razer.Speedcr0ss
2 years ago
samuel2050
samuel2050Insider
posted in Razer Support

Stop messing up with Awards for Non winners of Redeem & Win Feb 2022!

I'm posting this thread in two sections cause I need to get help from both support team and members. There are members who claiming for their Razer Gold. And after 15 working days, lots of non-winners didn't get their gold. But we need to calm down. Including date of this thread starts, just 16 working days passed - just exceed the deadline by ONE working day. For members, please wait for 2 weeks.(It'll cost 10 working days.) If someone messing around about this issue in those weeks, that person should get warned. And, I need some helps from Razer Support team. Please give warnings to people who messing around with this issue. Please help me to enjoy Razer insider comfortable. If still lots of members didn't get their gold after two weeks, then we should claim for this issue.

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samuel2050
2 years ago
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solotruckLightApricot868
posted in Razer Support

Blade 15 advanced 2019 boot problem

My laptop boots up then shuts down a few times before it log in to windows. It has been like this for a while but i canr search any solution. I hope someone can help me.

0
S
2 years ago
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WHY2021
posted in Razer Support

7.1 surround sound activation code

Hi Razer team, I've registered my Razer Blackshark V2, however, I did not received the 7.1 surround sound activation code, pls help. Thank you.

3
Razer.Caziel
2 years ago
K
Kimsnow1608
posted in Razer Support

basilisk hyperspeed dongle

Why is there no straight answer on how to get a replacement dongle.. I mean at this point its silly.. You cant find any info.. Its not in the store... even on the forums every message looks like someone wants them to pm their serial.. What is the problem.. Mine hasnt worked in 6 months and everytime I remember to look for it is a rabbit hole.

1
Razer.Zionzedd
2 years ago
L
leetQueenBluereview932
posted in Razer Support

Power on issue

While I was using the laptop, screen suddenly turns black while keyboard light was still on. I hold the power button to turn the laptop off, and turn it on again. However, the screen is still not powering on and only the keyboard light is. It also turns itself off after 10 second and turn on again with the same problem and keeps repeating this.

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Razer.Zionzedd
2 years ago
D
DoenerBert
posted in Razer Support

Razer Blackshark Greyed out / hangs

Hello Friends, since yesterday my BlackShark V2 Pro ( maybe 3 weeks old ) suddenly had an issue with the right speaker, the left one is like 4 dB louder and when i try to wirelessly use it, synapse will pick it up but the circle just swings around and hangs like in the screenshot. I already have made a clean install with any guide on reddit for synapse, and used it on another pc. 3,5" works fine but this defeats the purpose of a wireless headset... Anyone has any idea?

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1 year ago
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freshMistyMossEMERALD429
posted in Razer Support

mouse 5

Hello, you don’t know how to solve the problem, when you press the mouse 4, mouse 5 , in the browser and in the discord there is an action back

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F
2 years ago
D
Daddfart
posted in Razer Support

Cannot Activate Man O'war green edition 7.1 sound

Hello all, I was gifted a Man O'war headset quite a few years back and have enjoyed it for the most part. Just rebuilt my windows install and went to reinstall it again but found that the Surround Sound app was asking for an activation code. I probably haven't had that code for years. Anyone capable of helping? This seems incredibly predatory for a company to lock a core feature behind proof of purchase. Any help is greatly appreciated. Thank you,

1
Razer.Speedcr0ss
2 years ago

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