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Razer Support

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  • 38,889 Threads
  • 56,437 Replies

38889 Threads

Blank_Budder
Blank_BudderInsider Mini
asked in Razer Support

Is there anyway to repair my Razer Hammerhead true wireless pros?

Bought a pair in mid to late 2021, used the warranty to fix a charging issue about a year and a half later. Now, for each earpiece, the speakers seem to have shut off or started to fail. The left earbud's speaker has slowly started to get quieter and quieter, and the right earbud's have stopped outputting any audio whatsoever. Is there any way to repair them? I do not want/expect such a service to be free, and I'm willing to pay to get them repaired.

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Blank_Budder
1 month ago
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DoctorDoubleDenimInsider Mini
asked in Razer Support

Control Pod and Nommo V2 Pro issue

Every time I try and turn off the speakers using the control pod, nothing happens and then the control pod stops working. The only way to get it to do anything after is to power the speakers off for a few minutes and then turn them back on. Can’t work out if this is an issue with the control pod, Synapse, THX Spatial Audio, Windows 11, or some combination of them all.Anyone had the same issue and found a fix?

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D
1 month ago
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Craqqed_Insider Mini
asked in Razer Support

Razer Nari Ultimate Lights not working

I have had my Nari Ultimates for a bit now, and I just noticed that they aren’t lighting up, so I checked synapse, and in the chroma studio it is accurate and has the correct effect and everything. Brightness is at 100, the Turn off When Screen off is disabled, and there are no apps controlling it. I had a problem before where Opera GX took control of it with GX Lights but that is all disabled now. The little mute indicator light on the microphone works but not the side ones. Not sure what to do 

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C
1 month ago
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VezTuNdraInsider Mini
posted in Razer Support

Viper mini teleporting to top left corner

so ive had this mouse for 2 years now, purchased it on march 2022 and started acting this way in march 2024. im no longer interested in chasing for warranty. ive seen many complaints online about this issue and almost all of them are razer mices. this seems to be a brand issue. most common models that have this issue are viper mini, deathadder essential and naga. i hope razer looks into this issue because they could lose potential consumers if this continues, i was very happy with the quality and performance of the viper mini but it seems to have a durability issue, this is the first time ive had a problem like this in a mouse, most are just from double clicking or mouse wheel no longer working. my logitech m170 that i bought from 2016 is still working fine sensor wise although its mouse wheel is no longer working and it has double clicking issue. so yeah this will be my last razer mouse 

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V
1 month ago
Madellaine
MadellaineInsider Mini
asked in Razer Support

Razer Kraken X usb 7.1 surround sound new activation code request

Hi I just received a razer kraken x usb from a friend but sadly there is no packaging or proof of purchase included and only the serial number is included that i found on the headset itself. I would like to request a new activation code for the 7.1 surround sound is there any way to do it? 

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Madellaine
1 month ago
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GrumpyGenXrInsider Mini
asked in Razer Support

Razer Wolverine V2 Wired Gaming Controller, Can't find driver for PC.

I purchased this V2 because my V1 did not have a driver or support to ensure the “mic mute” button works. Now that I have this newer model there is no “mic mute” button and I can’t find a diver that works. The one I found requires I hook up a dongle before it will install. I just want a button that allows me to mute my microphone, is this too much to ask for? 

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G
1 month ago
Meaowrs
MeaowrsInsider Mini
asked in Razer Support

My headset is doing a buzzing sound

hi! so i bough my Razer Blackshark v2 Pro probably less than a month ago on my local shop called “worten”.and it’s been really nice it has been doing its job like it is supposed to, until i plug it to charge and now i don’t know what happened, but it plays a buzzzz sound everytime it is on. when i change the audio equalizer is stops for a bit and starts again so I'm guessing it is only on the sound discs ( don't know the exact term sorry!) and i’ve tried to look for a way to factory reset it but i am not sure i found it..any idea what i can do? thank you so much!! Maria

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Meaowrs
1 month ago
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ImUpInRankInsider Mini
asked in Razer Support

BlackShark v2 pro 2020 usb dongle didn't pair correctly?

My usb dongle broke for my 2020 blackshark v2 pro, I do not have the original charger, I ordered a replacement dongle off of ebay used my laptop to update the firmware etc followed the guide but when it was doing it it said the pairing of the dongle and the headset failed but they would connect to eachother and work wirelessly, but only for a few seconds and then the light would start blinking blue on the headset and I couldn’t hear sound or it would go in and out.. any fix? or do I have to just go buy a new headset? please help, really don’t want to have to buy a whole new headset.

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I
1 month ago
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UpLift_VancouverInsider Mini
asked in Razer Support

Leviathan V2 X RGB LED lighting not working

Hello!I have recently ran into a major issue with my Leviathan V2 X soundbar: the Chroma RGB lighting has stopped working. Audio still works fine, but absolutely no lighting, not even on the startup & shutdown sequences. This soundbar is always plugged directly into my PC’s motherboard USB-C slot for power & audio, I do not use the Bluetooth mode.What can I do to fix this? I have already submitted a support ticket with Razer directly, but I thought I would ask here for advice as well.

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U
1 month ago
toolsretroVerdigris717
toolsretroVerdigris717Insider Mini
asked in Razer Support

Razer blade laptop 16 inch 2023 audio jack not detecting headphones when plugged in

Razer blade laptop 16 inch 2023 audio jack not detecting headphones when plugged in. I tried reinstalling the audio driver relatek and enabling/disabling the headphone jack detection. Nothing seems to be working. Has anyone encounter this issue before. Please help. 

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toolsretroVerdigris717
1 month ago
FARNAZMX
FARNAZMXInsider Mini
asked in Razer Support

my headphone cant difine by razer synapse

hi i regesterd my hedphone on razer prouduct bot my razer synapse cant define my hedphone headphone model: blackshark v2 x

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FARNAZMX
1 month ago
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BetYouLoveMeInsider Mini
asked in Razer Support

Nari Ultimate Dongle Not Connecting

So, I was in the middle of a game and my headset disconnected and the dongle is trying to connect and immediately disconnects over and over again,Is there any way I can get a replacement?I believe I'm still under warranty.

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B
1 month ago
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unceasingtech2Insider Mini
asked in Razer Support

Razer Leviathan V2 noTHX spatial audio for Apex legends

I can get Thx spatial audio on Apex legends via Razer Blackshark V2 but on My Leviathan V2 sound bar there is no THX Audio support for apex legends but i have support for Gta 5.In the compabitilty List  there is support for Apex legends in surround speakers.Please help me i bought this just for Apex legends now i m literally frustrated.

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U
1 month ago
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Isaac_2004Insider Mini
asked in Razer Support

How to extent warranty?

I bought a mouse from Razer Official Store using Lazada app. After I bought , I realized that I choose a wrong section, I didn’t choose for three year warranty. I have asked the customer service of razer (Lazada), he/she told me to explain my situation to razer support and inquire about changing the warranty duration. So, can I know is that possible that I can extent to 3 years warranty? Hope someone can answer my question, thanks a lot.

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I
1 month ago
sharptruckStraw224
sharptruckStraw224Insider Mini
asked in Razer Support

Razor Iskur Backrest adjustment no longer holding

Hello. The backrest adjustment on my Razor Iskur gaming chair no longer holds properly. It holds initially but when I change my position or I get up and sit back down on the chair it fails and goes back to initial position.I am referring to this setting pictured below:Thank you.  

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sharptruckStraw224
1 month ago
leetbaseWindsorTan244
leetbaseWindsorTan244Insider Mini
asked in Razer Support

Wrong Purchase

I accidentally purchased Riot cash instead of razor gold. Is possible to convert to  riot cash to razer gold

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leetbaseWindsorTan244
1 month ago
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YasoskiInsider Mini
asked in Razer Support

Blackshark V2 2023 Pro Changing right and left directions.

I can only increase the sound by wearing the headphones upside down. In games, I can understand where footsteps are coming from.I can't understand if I wear it straight…How can I change right and left directions?   

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Y
1 month ago
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twofacedfrogInsider Mini
asked in Razer Support

Razer Core X Chroma USB and synapse not working

The GPU is working well but the Core X Chroma is not being detected by synapse nor are the USB ports working. The AsMedia drivers aren’t even appearing in Device Manager.

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T
1 month ago
Darkeusz
DarkeuszInsider Mini
asked in Razer Support

My "m" key is unresposive. I'm writing this using On-Screen Keyboard

Razer BlackWidow Green Switch (RZ03-02860100-R3M1). I don’t really know how to fix that problem I have tried cleaning the key, uninstalling and installing drivers and nothing works. I don’t want to replace it because it was my first ever keyboard

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Darkeusz
1 month ago
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mati454Insider Mini
asked in Razer Support

macro support

alright so i want my macro to continously hold right click and then spam left click, while i hold the macro button, and when i release the macro button for the left click spam to stop, and then for the right click to be releasedive been tinkering around with macro and havent found a really good way to do that, can anyone help?

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M
1 month ago
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062841Insider Mini
asked in Razer Support

Broken keyboard key

The “i” key on my razer huntsman TE keyboard has suddenly stopped responding. i keep it relatively clean and don’t even use it all that often. i cant imagine what cause this since its not even a key that is used more than others or anything. i tried my luck with the warranty but that seems to have run out so now i’m wondering if there’s anything else i can do before i just buy a new keyboard.

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0
1 month ago
SmokeyTopazhitpoint142
SmokeyTopazhitpoint142Insider Mini
asked in Razer Support

Cant use Barracuda Wireless with Seiren Mini

Hello! Just recently purchased a  Barracuda X. But when I plugged the USB dongle in, it would only want to use the microphone on the headset itself. How do I use my Seiren Mini as my mic and my Barracuda X without having to have a cord on my headset?

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SmokeyTopazhitpoint142
1 month ago
AbiodunAzeez
AbiodunAzeezInsider Mini
asked in Razer Support

ORDER NOT DELIVERED

Who do I contact if my order has not been deliver and it’s been over two weeks NO - RZGBWP1000001569210Ai don’t know 

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AbiodunAzeez
1 month ago
lifeawesomeRedPigment750
lifeawesomeRedPigment750Insider Mini
asked in Razer Support

razer opus x only works when charging

I got a new headset and connected it to the usb port on my computer for it to charge, when it’s charging it turns on but the minute I disconnect it to use the wireless function it’s dead. It will only turn on while charging.I should mention that my pc didn’t have bluetooth so I had to get it with a usb, I don’t know if this has to do with the issue but i’ve already tried everything from deleting the device on the computer, installing it again, using the repair tool, deactivating the option of saving battery, EVERYTHING. please help me 

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lifeawesomeRedPigment750
1 month ago
bitBottleGreenworld782
bitBottleGreenworld782Insider Mini
asked in Razer Support

Silent Installation Synapse 3 to mitigate Security Vulnerability ???

Hi folks ,  What is the silent parameter to update \ install the latest synapse without requiring user interaction ???? Thanks in advance,Fabio

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bitBottleGreenworld782
1 month ago

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