Razer Support | Razer Insider
Skip to main content

Razer Support

-

  • 42,963 Threads
  • 61,590 Replies
42963 Threads
F
Fakhoury
posted in Razer Support
Changing the lighting effects of my Blackwidow Ultimate

Hello, Can someone please tell me how to change the lighting effects on my blackwidow ultimate keyboard to static? I have installed Razer Synapse and register my device, but whenever I try clicking on "chroma studio", it shows me the following error message: "No Network connectivity detected" Thank you, Nour

71
R
5 years ago
R
Ruvaakreyth
posted in Razer Support
Not recieving support ticket responses

Recently I put in a support ticket regarding one of the products I bought, however, after a few days I did not receive a reply, only an email reminder that I did not reply to the answer. The same thing happened after I sent them an email saying that I didn't receive their email. I checked my spam folders but there was nothing there either. Has anyone else had this problem, is there a problem on my side, are you supposed to receive answers by email in the first place? Because I receive the notification that the ticket was accepted and that I haven't replied to the answer, however, I can't find the answer itself.

201
R
5 years ago
H
HyperZetflixInsider Mini
posted in Razer Support
Replacement Status

Hello Razer. I already sent my hammerheadbt because of defect. Thesupport team contact me that the hammerhead has been arrived. But the last email from the support is 3 January. How to know the status of my replacment

1551
R
5 years ago
M
MeowmeowK
posted in Razer Support
Razer Chroma CMD Key Stopped Responding

I've been using the keyboard for around 2 years now on mac, maybe 3, I don't remember and recently I started having issues where after a restart the cmd key would not work. I've checked and it isn't a key-press issue since the key stroke registers. Sometimes it would work again after disconnecting and reconnecting the keyboard, others not. I'm not sure how to handle this one. Anyone had this issue before? EDIT: Removing Razer Synapse, deleting the files and reinstalling seems to have solved it for now. But I'll see how it runs after a few restarts since the keys would randomly start working after a restart. Will update... And after disconnecting the keyboard it's back to not working. :|

21
R
5 years ago
S
Sektorr
posted in Razer Support
Switch chatter

Hello,i'm new here.I'm here for ask a little help if u can.Last year in December i bought the Blackwidow Chroma TE v2(green switches) keyboard,after 3 weeks of normal use the nr "1"key started to chatter randomly.The keyboard is very clean,no dust or other pieces of food(chips,snacks,etc).I've tried to blow the switch with compresed air and nothing,i've uninstalled Synapse 3 the issue still here,trying different usb ports,plugged in another pc,laptop the problem persist.I've tried to install Synapse 2 and uninstall it too,cleaning registry directory,i reinstalled the OS(win 10 x64 Pro).I also try to reduce delay in Keyboard Settings what i founded in Windows.Nothing helped me.The weird thing is that is not happening always,only randomly and sometimes it works just fine all day long or 3 days.Did someone has this kind of issue in the past?I would really apreciate a little help.ThankYou.

291
R
5 years ago
R
RocketSauce28
posted in Razer Support
Synapse 3 keeps disconnecting from my Hue Bridge

I recently purchased a hue bridge and 3 hue compatible lights so that I could sync them with my Razer products with the intent of using the dynamic in game lighting (the thing that changes your peripherals to match something happening in game). So initially, it was working. No issue. Then after about a week it stopped. I'll start up a game and it will say that the bridge is connected, but shortly after the game is started up it disconnects. Having it connected normally out of a game works fine. It is only whenever I start up a game that it will disconnect shortly after. Any help would be appreciated. Thanks!

31
R
5 years ago
P
Puff_NaV
posted in Razer Support
Lost piece from Razer Electra V2

Hi as of reading the title I don't think I'll get as much help, but its worth a shot! So I have lost the mic Piece for this product "Razer Electra V2" and I'd like to ask if I could use my warranty to get the piece back. If I cannot get this piece through a warranty Id like to purchase this piece. I have Been searching and searching for this certain mic piece but cannot find one for this specific Headset. And I thought maybe if I ask here id get some sort of help or no help at all.... Which is fine, its just I don't wanna go through buying an entirely new headset just for a lost mic piece. I've looked everywhere and it just seems like it got up and left my house I turned my room and any possible place of where I used or placed it upside down. If you cannot help in any sort of way let me know and its fine I'll just use it without the mic, it's just that communication is very important for competitive gaming. thank you for reading.

1741
Jenjar
Vanguard
5 years ago
R
radioPaleSilverworld861
posted in Razer Support
Razer Synapse does't recognize my products

Dear Community, I own a Kraken Chroma (for about 3 years by now), an Abyssus Essential as well as an Ornata Chroma (bought yesterday). Kraken Chroma works perfectly fine with Synapse 2 - Abyssus and Ornata are not being recognised. Neither in Synapse 2 or 3. I already tried re-installing, re-connecting as well as several other things. It's simply not f****** working. If there's no fix, I'll definetely return both products, since I am not able to use them properly. Please help.

2064
R
5 years ago
R
Rooney2002
posted in Razer Support
Razer synapse 2.0 and Razer Anansi

Keyboard registered on my profile, synapse 2.0 reinstalled after disabling anti virus, all deleted and installed again. Doesn't worked... Help synapse can't detect anything

100
R
5 years ago
P
PeachYellowboxsmart621
posted in Razer Support
Switching Mice Requiring Restart

High end MSI mobile workstation running Windows 10 pro latest version of Synapse 3 Naga Chroma and DeathAdder Elite I use a DeathAdder at the office for CAD work and I use a Naga at home for some more CAD work and light gaming. The laptop gets shut down completely when it goes into my backpack for transfer from work to home. When the laptop starts back up, provided it was previously used with a different mouse, I get a windows notification stating that the PC needs to be restarted in order to finish setting up the mouse (which it calls by name). The issue only happens when the mouse that gets used is not the mouse that was previously used, for instance, on weekends when the laptop is used at home multiple days in a row, everything stays working fine, but Monday morning when I get to the office, I need to fire up the laptop, get the message to restart so that the DeathAdder can finish setting up, then restart the laptop if I want the side buttons to be mapped (the lighting profile work

180
P
5 years ago
N
nightfever77
posted in Razer Support
Cynosa Chroma on USB hub

I own a Cynosa Chroma. Whenever connecting it to a USB hub, the connection drops for a second every couple of minutes. During the drop the back light changes from my defined Wave to a single color and back. Sometimes there is wrong key signals after the drop, eg. I press ALT and the PC recognizes K. I tried USB hubs of two manufacturers, one with additional power supply, both with the same result. Does anyone uses a Cynosa Chroma on an USB hub without issues? What USB hub can be recommended? What minimum power delivery is needed for the keyboard?

20
N
5 years ago
H
Hellfire955
posted in Razer Support
You have entered an invalid promo code?

What's the proper format for putting promo codes in? I tried with and without the dashes.

41
Saiyan-Rox
Vanguard
5 years ago
O
ocp15k
posted in Razer Support
Synapse Chroma Not Working With Overwatch

Overwatch not appearing in synapse chroma apps anymore. I've tried reinstalling overwatch, battle.net, Synapse, and uninstalling other branded peripherals. Synapse sees the game in 'linked games' but doesn't see it in 'Chroma apps' Picks up Diablo 3 instantly and works fine. Devices: Goliathus chroma extended, Ducky Shine 7. Above devices work with Diablo 3 but not Overwatch.

10
O
5 years ago
X
XavPro_QC
posted in Razer Support
Light bug?

So i recently bought the huntsman elite and the mouse pad firefly soft edition and i set up how i want it the both in wave so everything work i saved it! When i restart the computer, or is lock the lighting come back to the orignial light patern than when it un'ock wave come back at first buggy on the keyboard and ok for the mousepad.. afyer 30sec the light are good for the both no bug. But when im playing i see the keyboard wave realy buggy on sometime and the mouspad a little bit but not to much... so someone can help me?

1760
X
5 years ago
D
dadnjin
posted in Razer Support
Can't charge my razer blade 2014

While the power adapter is not connected with the laptop, the light on it is lit. When I connect it to the laptop, however, the light went off and the laptop is not charging. Does anyone know what's wrong with it and how can I fix it? ↑This is when I connect it to my laptop ↑This is when it is not connected to the laptop

10
D
5 years ago
P
pixelcord
posted in Razer Support
Problems with remmaping keys on Blackwidow Elite with synapse

I have a blackwidow elite and want to disable my caps lock and remap some keys to macros. My software is up to date, and whenever I disable a key or change it to a macro on synapse, I press the green save button but it still acts the same as regular. Please help me fix this problem. Just to keep in mind the software says that the key was remapped but it just doesn't do anything on the physical keyboard. It was working fine to remap keys until today. I have tried several restarts, and my lighting profiles work just fine too. Thanks.

20
P
5 years ago
S
soloNavystory862
posted in Razer Support
razer raiju ultimate beta V1.03

i heard there was new software to fix the input lag and stickdrift can some one send a link?

1590
S
5 years ago
S
Schwae
posted in Razer Support
Blackwidow elite lighting problem

Hi I recently purchased my first Razer item, the blackwidow elite, and noticed that no matter what effect I used for the lighting or what profile I used the lights on my keyboard would stay on for a bit, then freeze for like a second in whatever configuration they were in, turn off for another second before turning on again and unfreezing. This loop continues over and over again. Is this just how the lights function on this keyboard or am I doing something wrong ? xD Help would be appreciated.

50
S
5 years ago
B
BEWBEW01
posted in Razer Support
Razer Phone 2 : Some color in static mode on Chroma show the color inaccurate on the Razer logo

if I choose red color, it gonna be purple on the logo. Yellow gonna be light Green, White gonna be light blue and more

1111
R
5 years ago
S
Shu1898
posted in Razer Support
Newly bought RAZER PHONE 2 shut off by itself and wont turn on!!! HELP ME PLEASE

My phone just bought less than a month. Yesterday when I was charging the phone it suddenly auto shut off when I was not looking. Now, I can't switch it on back again nor charge the phone. NOTHING WORKS!!!!!! Tried the solutions that I google'd online, nothing works. Please provide a solution for this.

191
R
5 years ago
B
bestspotMintCream680
posted in Razer Support
Pending

The reload transaction is still being processed. Please check your transaction history for the latest status.

371
R
5 years ago
F
fastVividOrangebook473
posted in Razer Support
Apologies for cross post: Razer Ripsaw No Audio Xsplit

Hi there. I attached something to an older post about Ripsaw Audio because I couldn't find the new thread button. Sorry about that, but I'm super frustrated. Running a Razer Ripsaw with PS4 attached to a Windows 10 machine with 32gb of ram. I have never had a problem really (save for the feed freezing and having to hit refresh on the input periodically; not always). I was speaking with a friend on PSN chat getting ready to stream when I realized that the sound was suddenly gone from the PS4 in Xsplit. I checked the line in through xsplit; maximum volume. Concerned, I switched over to the PS4 direct; no sound there either. So now I'm panicking something is wrong with my PS4. I decide to take my HDMI cable and bypass the Ripsaw. Sound working fine. So now I know it's the Ripsaw, because I'm still having issues with audio even when not in Xsplit. I unseated and reseated all cables multiple times. I rebooted the PS4 several times, as well as the PC. I uninstalled and reinstalle

72
R
5 years ago
R
rushQUARTZMintGreen242
posted in Razer Support
Mastercard payment failed but debited

trying to purchase 10$ for premium in ro mobile then after reloading and got confirmation with the bank that i got charged 10$ razer website says payment failed wth?! fix asap already made a ticket bout this still no response

65
R
5 years ago
A
Anonymous
posted in Razer Support
Razer Ripsaw Issues

So I have a bunch of console content planned for my Twitch stream and YouTube channel so I fired up my Razer Ripsaw to get things rolling. When I plugged in my PS4 into the capture card and started the software to record, the video was frozen on the capture software and the audio was crackling and popping and going in and out every couple of seconds. I have tried resetting and messing with the settings and while using both Stream Labs OBS and Xsplit the same issue is ocuuring even going to them to see if it is an issue on their end. Since the issue isn't the software I am coming here to figure out if others have experienced this issue and pray the capture card isn't dying :(

2529
R
5 years ago
2ez4Bm8
2ez4Bm8
posted in Razer Support
Flickering Screen

My screen is flickering whenever there is too much white space like the blank tab in a website or in folders, etc. It also be flickering without plugging in charger. I had a post about this before and one of a supporter helped me to solve it by updating some drivers. It worked that time but it is flickering again now.

88
R
5 years ago

Badges

View More
CookiesCookie settings