Razer Support

Ever since i updated to windows 11 25H2 the fn key stopped working but before said update it worked fine, I’ve tried everything to fix and still it doesn't work does razer intend to fix the issue or just keep ignoring it because it's been an entire month and still, they are radio silent

After 5 months of use my Razer Barracuda snapped on my neck on my way to college  

Fan is going bad.Is there a place to order a replacement fan?

I purchased two electronic Razer gift cards for my daughter.  I received the email with the digital card number  and the serial numbers.   when my daughter goes to her razer account it states put in the digital card number but it doesn’t work because it is too long or something.  What number does she input?  It strictly says the digital card numbers to be used?  We are doing this long distance so it would a hard to figure out.  Any help please?

I can't see my Razer product. The 7.1 section is missing from my computer, and I'm getting this warning. I haven't been able to get it to work at all, and even when I turn off all sound from the headphones, I still hear faint computer sounds. I'm connecting to the computer with a dual cable, and 7.1 doesn't appear in the system.

I have a set of Razer Nari Ultimate headphones. I had this working before, but now I just can’t figure it out. How do I set the roller know on the headphones to go between chat and game sound. I am using Discord for chatting. Please throw this old man a bone. Thanks in advance 

So I have the Razer huntsman mini v3 pro and at first the keyboard did type but the rgb wasnt on for some reason so I tried to find a solution and ended up factory reseting it but now the rgb is on but it does not type, I have uninstalled the hardware and reset my pc but nothing changed, please help thanks.

2 months ago I bought a Razer Viper V2 Pro(black) on amazon (Razer store on amazon). The mouse stopped working all of a sudden, which means there is no LED light at all when I plug it into the charger, nor the USB on the PC, nor the USB on the laptop, nor does it work wirelessly. I also have a white version of the same device that works normally on all devices, wireless and plugged in. The device is of course under warranty, and I don't know where to send it for service. amazon does not offer "return" or similar links, but only a support link that throws me on Razer's pages, where it is impossible to find anything about it. (it occurs to me to wonder if the website was made that way on purpose). When I go to the map of official local dealers within a radius of 50 kilometers, they show a couple of addresses, but they are the addresses of shopping centers where there are 30 stores each, so that is also a totally stupid design, because they do not specify the name of the store that is the

when i try to login. my password is incorrect so i tried logging in through twitch to see if i had done that originally but sadly notI know for a fact that i am using the correct email as my username comes up and if i try to create a new account with said email, it says its already in use - however, when i try to reset password, i do not recieve any emails at all from razer and i have checked it on 4 browsers and devices, all my apm, junk, other and regular emails but nothing….PLEASE HELP!!

Hi I just bought a kraken v4 x and I was wanting to return it but when I try to it says that my order number isn’t correct.

I bought a Razer Black Shark V3 (RZ04-054101...), but there was no 7.1 or THX activation code in the box. When I try to get one through https://mysupport.razer.com/app/self-help/surround-sound/index, I get the message "Your Razer device is not eligible to receive a 7.1 Surround Sound activation code. Please refer to 7.1 Surround Sound System For Gaming Headset for eligible products."What should I do? Please help!Sincerely,A lost Razer user.

Hello. I recently found out that my headset supports the Razer Surround Sound 7.1. I found the serial number on the my Razer Man’O’War headphones. Is there a way to get the code for the Razer Surrond Sound code? I use headphones with the Razer Synapse 2.0 software, which supports surround sound and calibration. I would like to receive the code, can you guys tell me please where I can send the serial code and exchange to Surround Sound code?

Dear Razer Technical Support Team,I am contacting you regarding a serious connectivity issue with my Razer Nari Ultimate headset. The headset cannot be used wirelessly anymore after severals year of services. It lost connection some times in the past but now it like every 10 sec. I tried to reinstall synapse, reboot, Nari Dongle Recovery Tool, the pairing tool, but nothing. My headset is not under warranty anymore, i buy it on amazon in 2022. Can you help me to acquire a replacement dongle? Thank you for your assistance. I look forward to your guidance on this issue.Erwan.Serial number: RZ04-02670100-R3M1

The pad on my palm rest has started pealing. I have looked for a replacement part but I have not found one yet. The palm rest and it's glued on pad is a descreet peice that is easily replacable by the consumer. Is ther no way to get one withoput purchasing a whole new controller?

I signed up to use the 10 dollars off my purchase to get the Razer BlackWidow V4Pro white and just go pick it up at the Razer store near me in Austin Tx.but when it gets to the shipping between delivery and pick up at store the only option I get is Sacramento California nowhere near me. and I checked it multiple times on multiple devices .

Hi all,I have a brand new Razer Blade 16 purchased yesterday, July 4th 2023. When using the blade on YouTube or similar video playing services, there is a buzzing noise, or crackling noise every few seconds, through speakers AND headphones, which lessens the possibility of it being a hardware issue (I hope). It feels like its lag or internet stuttering but its not. (I tested by playing the video back and it would still sometimes have the audio stutter in places where the video was already preloaded.)The problem DOES NOT proceed when playing a video game or local audio as such.I have only had this for 2 days, I only started watching videos on it today and that’s when I noticed the problem I have attempted the following:Updating driversUsing default windows driversUpdating windowsChanging browsersRazer Firmware update ( https://mysupport.razer.com/app/answers/detail/a_id/9720 ) Things to note that might be an external factor:I have used the HDMI port to use a g-sync supported monitor, I

these is no offer i can do there used to alot of avaible offers

The dongle is at the motherboard’s and I don’t have bluetooth. Anyway to install the firmware? 

Hello, I accidentally activated the 7.1 surround sound activation code on my guest account and I can't log in. I'd like to request a new code to use on my original account.

I got Razer Barracuda X (2022) and whenever i use mic (in any way) my sound disappears and returns in 3-4 secsHow can i fix this?

Hello,I’m using a Razer DeathAdder V2 X HyperSpeed, connected via its dongle. On my Windows PC, it works perfectly, smooth and responsive. However, when I connect it to my Mac Mini M1 (running the latest macOS), the cursor movement becomes very laggy and not smooth at all.The setup is identical on both systems, same USB hub, same monitor, same resolution, and same refresh rate — but the performance difference is significant.Could this be a driver or compatibility issue? I can manage without changing DPI directly from the mouse buttons, but I’d really like to achieve the same smoothness and responsiveness I experience on Windows.Is this a known issue with macOS, and is there any fix or workaround? Or is this mouse simply not fully optimized for Mac environments?For reference, I’ve experienced the same problem on a macOS 15 (Sequoia) as well.Please advise.

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to

Hi! I'm on Windows 10, all my Drivers and Softwares are a 100% up to date. However.. i can't find the solution for the following problem. The headsets audioquality is awesome when i am NOT in a Voice chat (Discord, Zoom, etc.) But whenever i join in one, or something uses the headsets Microphone the sound quality drops daramtically.. like its mono or stereo (idk.) with almost no bass. And when i leave or close the app that uses the mic its fine again. I couldn't find any Settings in Synapse nor the basic windows Audio Device settings. I found some forums online where they assume that this is some "hands-free" functionality when using Bluetooth headphones but idk about that. It's very frustrating that i can't enjoy an awesome game with amazing sound when i am playing with my friends and speaking to them. The previous headset i owned whic is a Logitech G935 didn't had that kind of problem. So there is definitely something with the Barracuda Pro. Thanks!

Hello! I usually connect my Barracuda X headset to my laptops (one work, one personal) and phone with the wireless transceiver USB dongle. I have been using it like this for a couple of years with no problems. However the dongle has now suddenly stopped working. When I connect the dongle to the laptop, the blue light on the headset continually flashes and doesn’t connect. I’ve tried on both my latops and my phone, the problem is the same. I’ve connected the headset using the wired lead with the jack - and this works, so the headset itself is OK. Are replacement dongles available? Thanks in advance!

I am using it on my PlayStation 5 but my mic isn’t working I can only hear but not talk what can I do?