Razer Support

Hello all …The battery of my Razer Blade 15 Advanced Model (Mid 2021 - RZ09-0409) is completely swollen and does not work. Of course my notebook is out of warranty and I want to buy a new battery, do you know what the proper replacement would be?. I couldn’t find the exact replace number, which is Model RC30-0367, and:Rated Capacity: 4221mAh/65WhRated Voltage: 15.4VLimited Charge Voltage: 17.6Vare there any compatible model to buy instead? (I heard that the RC30-0248 could be a replacement model for my Razer)thanks all!!!(I’m in Chile, South America ...)  

Tough this happened last time few months ago ( 4-5) , i tried few times to migrate to 4 from 3, but it wouldnt switch profiles automatically to the games linked in the profiles, so i ended up rolling back to synapse 3. Any fixes for this recently?

yesterday on the 15th of october i updated my razer blackshark v2 pro 2023 edition, and after that everytime i open a new tab and interact with it so that it makes sound its loud to deafening levels and then after some seconds it goes down to the normal volume again. This has never happened before the update

Along with the buggy mousepad, when I press sleep laptop just takes me to lock screen, when I close the lid the laptop stays on, it was like this out of the box as well I have been defaulting to just shutting it down but as we know that’s not good for system health

Hello, I just bought a refurbished razer iskur. Everything is working fine, but the handle to tilt the chair is bent inward, pressing against the seat. As I said, it still works as intended, but it’s leaving a mark on the seat and I was wondering if there’s a way to try to fix it 

Recently Ive lost my razer viper ultimate dongle, but Ive been using the cable however I want to use wireless again, where can I buy a replacement??

i lost my old mobile number and i forgot my backup code. now i cant top up using my account because i need otp from my old mobile. anyone can help?

Hi Razer support ; after today windows auto update this driver , my razer viper 8k start cant working properly ! keep disconnect and cant detect device ! any solution for solve this ?

I'm experiencing a very specific issue with my Razer DeathAdder V2 Mini: it works perfectly in Windows and other games, but only in Valorant and Fortnite it keeps disconnecting and reconnecting repeatedly. I've tried literally everything but the problem persists. Troubleshooting Steps Taken (No Success): Clean Windows installation Default Windows drivers (without Synapse) and updated Synapse Manual driver reinstallation Disabled mouse acceleration (both in Windows and in-game) Tried all USB ports (2.0, 3.0, no hubs) Updated mouse firmware Reinstalled Valorant and Fortnite (verified files) Tested mouse on another PC (same issue) Support Contacted: Valorant and Fortnite support redirected me to Razer, but no solution yet Key Details: Only happens in these two games (works fine in other games/apps) Not a general hardware issue (same problem occurs on different PCs) Has anyone else experienced this?Are there any official fixes or pending patches?I'd really appreciate any ad

I request that you change my phone number for two-step verification because I changed my number, purchased a code, redeemed it, and I can't use my email:(removed), please if you are already going to exchange, exchange for the number (removed)

no clue honestly it’s been about a day since i bought my mouse and attempted to verify my account, im 80% sure the problem is the software, so how do i fix this? 

Hello. I’ve never posted on here before but here goes nothing. I have had my Raptor 27 monitor for about 2 years now. My monitor decided yesterday to not power on at all. I was using my monitor just fine the day before that with 0 issues. From playing games, to using Discord, to streaming I’ve had 0 issues with this monitor. Is there a replaced power adapter that I can purchase from Razer? I’m hoping that it just needs a new one. I unplugged everything, plugged everything back into their respective ports and I even tried a different surge protector for my power adapter. Nothing. No power no nothing. I’m not sure what to do at this point. 

Hello! I am writing this to report that I am unable to register the razor kraken v4 x I purchased today. Thus, I can’t use the 7.1 feature.  

Hi, is there any way to replace/ buy new wireless dongle for the Barracuda X (2022) black?

Hello. I’ve bought a mouse Viper V3 Pro and been using it for 1 and half month already. I’ve noticed that i never got a chance to see my mouse at 100% and i’ve been doing some tests. I’ve already drained all battery so i can charge without using it so i can see how fast it goes but after like 8 hours, the mouse only goes up to 50%. Does anyone have some solution to this?I done some search about this problem at this forum and i think it affets a lot of people. I really need to understand how to fix it or i’ll need to send to waranty.PS: My firmware version is now at 1.14.0.0

Hi, mid game this brand new razer viper v3 pro keeps disconnecting I have to connect it to the wire then remove it and it works again but this is a pain during gaming any fix or should I return it to the store ? and am I eligible for a replacement ?    I purchased this last week from Jarir Bookstore in Kuwait . Thanks 

Looking for a suspicious log in to go away. 

Dear Razer Support Team,I hope this message finds you well.I am writing to report an issue I’m experiencing with the product registration process for my newly purchased Razer BlackShark V2 X. I bought the headset today from Bangladesh and attempted to register it via your official product registration portal to receive the 7.1 Surround Sound Activation Code.Despite multiple attempts, the registration portal states that the product has already been registered, even though I have not registered it before. This is very confusing.Email Used for Registration: I have no IDEA which email.Looking forward to your support.

i need help because i have to replace some of my keyboard keycaps

I have a dell Precision 5530 with windows 11 Pro laptop and I am unable to get the “VirtualBox Host-Only Ethernet Adapter” connect to my internet.  I have seen many youtube and  google searches and unable to solve the connection issues.  I know my infrustructure works since the Thunderbolt 4 Dock Chroma replaced my Dell docking station.  I Have put my Dell back and every thing is working again.  When I resetup the Chroma the lan does not work.   I am looking for suggestions to resolve this issue. 

Hello everyone,I’m looking to purchase the Razer Blade 14 – 3K 120Hz OLED – GeForce RTX 5070 (Black) and have been waiting for this specific configuration to be restocked on the Razer website.I subscribed to restock notifications, and the last notification I received was on December 20, 2025, but I haven’t seen any updates since then.I wanted to ask the community (and hopefully a Razer rep if they see this): Is this specific configuration expected to be restocked? Has it been discontinued or replaced by a new revision? Is there any estimated timeline for availability? I’m ready to purchase immediately once it becomes available. Any information or insight would be greatly appreciated.Thank you!

Hi everyone!  I am an owner of a Razer Blade 15 Advanced (serial no RZ09-0288). I currently have an issue with my left side speaker grill. The sticker started peeling off recently and despite my best efforts it kept peeling. Now it's peeled 1/3 of the way and from the looks of it a quick repair is not possible. It has also bended in a few places and can't be put back to it's original shape. I was looking on the internet for a replacement speaker grill but was unable to find one. Is there any way i can obtain one? Is there a way to fix this? Thanks!

Hello, I bought a Razer Kraken X Lite, but the sound is really bad. There's some kind of echo and the sound is very muffled. What should I do? 

Hello Razer Support Team,I’m posting here because I currently have no other way to contact customer support, and I urgently need assistance with a defective product purchased directly from the official Razer website.I received a Razer DeathStalker V2 Pro today, however the keyboard arrived with zero usable functionality.Issue details: RGB lights turn on Keyboard does not register any key input Not detected by Windows at all Not detected by Razer Synapse Happens in both wired and wireless modes  The issue persists in all cases. The keyboard has never worked since unboxing, I‘ve tried restart/fresh install/update, and I’ve tried plug it to my mac and the problem still exists, it just doesn’t work.I am trying to request a return & refund, but when I use the Razer website return/support system, it says:“We don’t seem to recognize that order number or email.”At this point, I’m stuck and unable to proceed through the automated system. I would really appreciate if I can get custom

For more than 2 years than I’ve been using my headset, I used to charge it only once in 3 days, and the charge would last very long, but now since a few weeks the battery has been very lowered.First, when I check Synapse and i plug off the charging cable, it instantly goes to 80% battery, and I feel like I can only use my headset in wireless for about a few hours (2 or 3 probably, I need to check)I don’t know if its related but, in 2025, I haven’t been using it much, so it just sit on my desk for a long while, unused.Is there any chance it affected the battery ?