Razer Support

Hi, I just bought the razer 16 laptop a few days ago for school (I’m an architecture student), but whenever I decide to open autocad or a video game, the screen turns into this static(?) whenever I enter full screen mode and then my laptop restarts… this is super disappointing to me because I bought this for school and it’s acting a lot like my old laptop. If anyone can help me out, that would be great. Thank youu!

I would like to see if I could get a replacement bottom cushion for my Iskur X chairs, I was not able to locate the serial number but I have proof of purchase for the two chairs, both bottom cushions are falling apart, the rest of the chair is perfectly fine. Please help.

After trying out the macros function on my Deathadder Esessential, once i unassigned the macro and closed the app… my mouse button 4 and middle mouse click stopped working. But this problem only exists when the app isn’t open in the background. I tried contacting support but the razer assist had problems when reconnecting me to them after i was prompted to restart my laptop so now I’m left without a clue of what to do.

i lost my mouse razer naga pro v2 box and I cant get my product number, what to do?

my Razer Mamba mouse freezes for about 3-5 seconds randomly and whenever I lift my mouse and put it down again. Especially when playing fps games when you have to lift to adjust the mouse position. Its frustrating and it happens almost every time when i do it. 

I have Razer keyboard, mouse and headphones and I’m running Razer Synapse 4.  When my computer wakes up from sleep, the quick lighting effect I’ve applied to my devices are not in effect.  I have them set to “Fire” and if I go into Synapse, they still show they are set to fire but they are doing some other random effect like cycling or static on a color I’ve not chosen. Anyone else having this issue or is there a solution? 

I was gonna use the camera after doing all the settings the light started flickering and and after it started making a sound how to fix it? here is a video  

My headset is in a permanent state of trying to pair via Bluetooth. I have cut all Bluetooth off from other devices and have forgot the headset on both phone and PC, but it continues to say “pairing”. I have tried everything, but I have no idea how to have it connect back to the Dongle can someone help with this issue?

hello everyone,i use razer blade 14 2022, r9 6900hx and rtx 3070timy laptop has an issue on speaker, no audio device is installedi found that i didn’t have the realtek audio in sound, video and game controller and there no speaker in audio input and outputin other, this is what in other device i have install realtek high definition audio, amd chipset, amd auto detect, but it not work, speaker still error, i can not use jack 3.5 too.can someone help me fix this one :((( 

How can I buy an official replacement battery for my Razer Blade 14 2021. The touchpad is starting to rise due to battery swelling. This is sort of urgent and I don’t want to send my laptop to repair as I need to use it for work.

Hi, I have a Core X Chroma using Thunderbolt with my Lenovo Notebook. Works fine.And I have a Lenovo Thunderbolt 4 Dock, which also works fine. Even parallel. The Dock has, as far as I know a Thunderbolt port on which I would like to connect the eGPU to only have ONE cable to my notebook. If I connect this I’ll get a Warning that a Thunderbolt device has limited funcionality and the eGPU doesn’t work. Is this issue solvable?

and im already trying wiht your method uninstall from device manager and try to plug other usb port and the issue still same. nothing happen. im really sure its because the app razer synpse. please fix it.

there is a problem, i keep getting an error when im getting a sms code, im just redeeming razer gold for steam..  

It tends to disconnected when i flick when gaming or just really moving my mouse really fast. My mouse is around 1-2 years old. It disconnects and reconnects and i do have the latest software and up to date drivers. Can anyone help? it gets really annoying. It also just randomly disconnects and reconnects when im doing nothing or moving it normally.

Hi All,  I need some help with Bluetooth connection, it can detect peripherals like mouse, keyboard and earbuds no issue. But for speakers it has issues, I tried to connect to GS3 Sound blaster, JBL Clip 5 and Ditoo Pro they just won’t show up on the Bluetooth list 

Bit of a long shot, Win 10 (old machine) my 2013 keyboard worked fine until just now. The LEDs have stopped showing. I’ve had 2 cornea grafts, so appreciate the lights on the keys.Normally FN + F12 will lighten and leave the keys LIT UP. Now, FN + F12 I see the keyboard flash - light up, then go off. Same happens with FN + F11. BUT, they do not stay lit.Any suggestions? Thanks.

Hello, I can't enable 2FA. It always says 400 error. It doesn't accept my phone number. And QR and key is empty, please help, i cant proceed to payment

Could somneone help me!!! i plug it in it says ok lights up but i cant mute or anything without it getting stuck in processing i tried updating firmware but it keep saying retry 

Dear Razer support team , i have problem here. my old phone number is not longer used, because i went back to my own country. So I want to change something on my account but OTP send to the old number. Please help me change to new phone number. I need your help Razer teams. Thank you  

I can’t use my gold because it says I haven’t sent up my authentication yet. I can’t buy anything with my money. I tried creating authentication thru app but the QR is not loading and the key is empty. I’ve tried this with different internet and device but nothing works.I have already tried the troubleshooting suggested from the other threads. I’m having the same issue with other people.

Hi, I just bought a used Razer Kraken V3 Pro. Everything works normally except for the HyperSense feature. When I listen at full volume with haptics enabled (Low, Medium, or High), the battery drains extremely fast. Even at 100% battery, it lasts only about half an hour to one hour. Is this normal behavior, or could my battery be faulty? Could there be another cause? Edit: I’m using last firmware 

I have kraken v4 but every time one cup has higher sound than the other, this is disturbing

Hello Razer team !I send my kind regardsI bought a new Razer black Shark V2 X from a local shop In Iraq, Security seal was untouched. everything is brand new not even touched, I was surprised to receive the message of "This product is already registered".The store owner refuses to refund me and I need your help.-Ali 

Hi! My Barracuda X (2022) can connect to my phone (Xiaomi mi9t.) via BT, but the razer audio application does not see the headset (I have a Leviathan v2 x speaker and the application finds this device quite well). I see quite a lot of topics with this problem, but there is no solution in any of them, and tech support stubbornly ignores these topics. Dear Razer technical support staff, could you answer the question of how to solve this problem, it is quite massive. As consumers of these products, we want to take advantage of all the functions at 100%, and headphone settings in the app (equalizer and battery charge monitoring) this is just 25% of the function of this headset.

The chair is out of warranty. Is there any way to get a seat replacement only? Thanks.